Peterborough City Council (25 000 061)

Statement Closed after initial enquiries Other 29-Jul-2025

Summary: We will not investigate Mr X’s complaint about a nursing assessment completed for his son. He says the assessment was not completed appropriately and the nurse provided unhelpful information. This is because there is insufficient evidence of fault. In addition, the alleged fault did not cause any significant injustice.

Greensleeves Homes Trust (25 003 362)

Statement Closed after initial enquiries Other 29-Jul-2025

Summary: We will not investigate this complaint about missing items in a care home. The substantive matter is best considered by the small claims court, and it is not a good use of public resources to investigate complaint-handling in isolation.

Liverpool City Council (25 000 113)

Statement Closed after initial enquiries Other 28-Jul-2025

Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.

London Borough of Haringey (25 001 448)

Statement Closed after initial enquiries Other 27-Jul-2025

Summary: We will not investigate Miss X’s complaint about the Council’s mismanagement of her late father Mr Y’s finances and benefit claims. An investigation by us could not achieve a worthwhile outcome, nor provide the outcomes Miss X seeks from her complaint.

Swindon Borough Council (24 016 013)

Statement Upheld Other 22-Jul-2025

Summary: Mrs X complained the Council has failed to adequately meet Miss Y’s care and support needs, and to safeguard her from neglect and abuse. We found the Council’s failure to hold a safeguarding planning meeting or complete comprehensive risk assessments was fault. As was the failure to ensure Miss Y received all of the support set out in her support plan. These faults have caused Miss Y and Mrs X an injustice. The Council will apologise and make payments to Miss Y and Mrs X to remedy this.

Caring Homes (TFP) Group Ltd (25 000 661)

Statement Closed after initial enquiries Other 21-Jul-2025

Summary: We will not investigate this complaint about whether Ms B’s father would have been eligible for healthcare funding earlier if the Care Provider had contacted the relevant Integrated Care Board (ICB). ICBs are responsible for considering eligibility for past periods of care where an individual has not been assessed. The ICB is better placed to consider the period of care in dispute.

Swindon Borough Council (25 000 993)

Statement Closed after initial enquiries Other 20-Jul-2025

Summary: We will not investigate this complaint about the way the Council dealt with Mr B’s concerns relating to an email sent by a third-party who used a Council’s officer’s name as a cosignatory. There is not enough evidence of fault to justify investigating and we cannot achieve the outcome Mr B wants.

Stoke-on-Trent City Council (24 012 535)

Statement Not upheld Other 14-Jul-2025

Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.

Suffolk County Council (25 000 400)

Statement Closed after initial enquiries Other 14-Jul-2025

Summary: We will not investigate this complaint about adult social care. Because there is not a significant enough injustice to justify our involvement and it is unlikely an investigation would achieve a different outcome.

Cheshire East Council (24 016 320)

Statement Not upheld Other 13-Jul-2025

Summary: Miss X complained the Council delayed taking action between August 2023 and November 2024 to displace her as the nearest relative under the Mental Health Act for her mother, Mrs Z after she told the Council she was incapable of acting. There are no records showing Miss X asked the Council to displace her prior to November 2024. The Council acted without fault once it was alerted to Miss X’s request and the Court displaced Miss X in February 2025