Willowbrook Healthcare Limited (24 017 287)

Statement Upheld Other 31-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the care provider’s handling of her late father’s continuing health care application. This is because the care provider agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Greenwood Homecare Ltd (24 018 463)

Statement Closed after initial enquiries Other 27-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Care Provider’s actions following an incident at his home. There is insufficient evidence of fault to warrant an investigation.

London Borough of Bromley (24 008 037)

Statement Not upheld Other 27-Mar-2025

Summary: We found fault by NRS Healthcare as it failed to deliver the equipment Ms D required in a timely manner. This caused Ms D and her husband, Mr D, significant frustration and distress. NRS Healthcare will apologise and pay a financial remedy in recognition of this. We are satisfied the provider, along with London Borough of Bromley and NHS South East London Integrated Care Board, have now taken appropriate action to improve the service.

Calderdale Metropolitan Borough Council (24 009 106)

Statement Upheld Other 25-Mar-2025

Summary: We have upheld this complaint the Council has delayed in resolving a disagreement about accommodation costs. The Council has agreed to make a decision about the disputed costs within the next four weeks. That is proportionate to remedy the injustice caused.

Nottingham City Council (24 018 150)

Statement Closed after initial enquiries Other 25-Mar-2025

Summary: We will not investigate Mr X’s complaint about information the Council has provided to another organisation. We have no powers to force the Council to take the action Mr X wants.

Future Health And Social Care Association C.I.C. (24 018 322)

Statement Closed after initial enquiries Other 25-Mar-2025

Summary: We will not investigate Miss X’s concerns about her supported living placement. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no remit to investigate as there is no evidence of services in connection with adult personal care support services.

Southend-on-Sea City Council (24 002 812)

Statement Upheld Other 21-Mar-2025

Summary: Ms X, on behalf of Mr Y, complained the Council failed to reimburse monies stolen from his bank account by a carer. Mr Y is elderly and lives on a limited income and so has missed out on enjoying his money. The Council, now aware Ms X is unable to accept the offer of repayment by the care provider, has agreed to repay the amount to Mr Y. I consider this, along with the payment of interest for the time Mr Y has been without the money, amounts to a suitable remedy.

Sheffield City Council (24 019 068)

Statement Closed after initial enquiries Other 21-Mar-2025

Summary: We will not investigate this complaint about a drug and alcohol support project working with the Council. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence the project was providing services in connection with personal care support services.

Surrey County Council (24 016 916)

Statement Closed after initial enquiries Other 19-Mar-2025

Summary: We will not investigate this complaint there was a delay in the Council deciding whether to fund a residential placement following an Education Health and Care Plan annual review. That is because further investigation would not lead to a different outcome.

London Borough of Hackney (24 017 295)

Statement Closed after initial enquiries Other 18-Mar-2025

Summary: We will not investigate Ms X’s complaint that the Council’s actions forced her business to close, causing distress and financial loss. If Ms X considers the Council liable for economic losses, it is reasonable for Ms X to go to court.