Lancashire County Council (20 011 517)
Statement Upheld Other 02-Aug-2021
Summary: We cannot find fault by a support agency, acting on behalf of the Council, with respect to the substantive elements of this complaint. This is because the agency was not responsible for the matters the complainant has raised. However, the agency's complaint handling was poor, and the Council has agreed to take steps to address this with the agency.
Barnsley Metropolitan Borough Council (20 011 057)
Statement Not upheld Other 02-Aug-2021
Summary: Mr C complained the Council failed to pay him for the support he provided to Ms X (an adult who lives with him as part of the Shared Lives scheme). We did not find fault with the actions of the Council.
Rochdale Metropolitan Borough Council (20 010 883)
Statement Upheld Other 28-Jul-2021
Summary: Mrs X complained that the Council did not properly consult and consider the impact of its policy change when it decided to end the Moving On service. Also, that it did not respond adequately to her concerns about this. She says this caused her much stress and anxiety and would like the Council to run the consultation again. We found fault in the Council's consultation so it has agreed to make sure communication and consultations are satisfactory in future. It has also agreed to apologise to Mrs X and the other users of the service in an accessible format and pay Mrs X £150 for her time and trouble.
Durham County Council (20 008 790)
Statement Upheld Other 26-Jul-2021
Summary: The Ombudsmen found there was fault by a Council in its communication about accommodation costs. However, the Council has already acknowledged this and offered and a financial remedy. We consider this provides a reasonable and proportionate outcome to remedy the injustice caused by the failings.
NHS County Durham Clinicial Commissioning Group (20 008 790)
Statement Not upheld Other 26-Jul-2021
Summary: The Ombudsmen found there was fault by a Council in its communication about accommodation costs. However, the Council has already acknowledged this and offered and a financial remedy. We consider this provides a reasonable and proportionate outcome to remedy the injustice caused by the failings.
East Sussex County Council (20 009 197)
Statement Not upheld Other 22-Jul-2021
Summary: there is no evidence the Council failed to consider and respond properly to Ms A's complaints about the operation of her father's alarm system.
Durham County Council (19 018 080)
Statement Not upheld Other 21-Jul-2021
Summary: There is no evidence of fault by the Council in this complaint. The Council properly assessed Mr X's needs and completed necessary adaption works to allow him to access the front and rear of his property. The Council also arranged to re-hang the rear door, but Mr X declined the offer.
Hampshire County Council (20 010 226)
Statement Upheld Other 19-Jul-2021
Summary: Ms B complained about the way the Council dealt with her request for contact with her brother, who was placed in foster care as a baby. We found fault by the Council in this matter, causing injustice to Ms B for which a remedy is recommended.
Manchester City Council (20 003 956)
Statement Upheld Other 15-Jul-2021
Summary: Mr B complained the Council failed to respond properly to his concerns about a carer and he felt intimidated. We found the Council was at fault. However, Mr B has received an apology and the Council has agreed to provide guidance to the Care Provider when completing investigations. This in an appropriate resolution to the complaint.
Royal Borough of Greenwich (19 017 187)
Statement Not upheld Other 12-Jul-2021
Summary: There was no fault in the way the Council deal with Mrs X's request for help to repair her home. And there was also no fault in the way the Council dealt with her son Mr Y's social care needs. The Council carried out a social care assessment, drew up a care and support plan, offered care and support and housing to Mr Y and offered Mrs X a carer's assessment. Those actions were all in line with the Care Act 2014.