Other

London Borough of Ealing (19 011 661)

Statement Upheld Other 22-Jun-2020

Summary: Mr B complains the Council did not supported him to secure suitable accommodation. The Council was at fault for a delay in assessing medical information Mr B submitted with his housing application in November 2017. The Council's delay caused uncertainty for Mr B. The Council had already remedied some of the injustice to Mr B and has agreed to take action to remedy the outstanding injustice.

Liverpool City Council (19 009 898)

Statement Not upheld Other 15-Jun-2020

Summary: Mr X complains about the Council's failure to make proper arrangements for his return home from hospital. The Ombudsman has not found fault. Mr X's delayed discharge was due to the complex circumstances of his situation, rather than by Council fault and a refusal to fund the more expensive care option.

Royal Borough of Greenwich (19 003 894)

Statement Upheld Other 22-May-2020

Summary: Ms C complained about the way in which the Council has dealt with the payments Mr M needs to receive, to pay for the support provided by Ms C. The Ombudsman found fault with the unreasonable time it took the Council to set up these payments. The Council has agreed to apologise to Ms C and pay her a financial remedy for the distress she experienced.

Northamptonshire County Council (19 010 782)

Statement Not upheld Other 02-Apr-2020

Summary: The Ombudsman has discontinued its investigation of Mr X's complaint. Mr X's complaint is about the conduct of individual social workers. Social Work England is the regulating body for social workers and is better placed to investigate Mr X's complaint.

Durham County Council (19 008 136)

Statement Upheld Other 24-Mar-2020

Summary: Mr X complained about the Council's actions as deputy for property and finances for his late father, Mr Y. He says it failed to ensure a new lease was in place for his father's business before a change in tenant, or inspect it before the new tenant moved in. We found the Council acted appropriately to make decisions as Mr Y's deputy regarding the tenancy transfer. However, it failed to act promptly to deal with reported damage to the property, or to visit it when the tenant left to check on its condition. It has agreed to apologise and pay Mr X £500 to remedy injustice caused by this fault.

Warrington Council (18 009 388)

Statement Upheld Other 11-Mar-2020

Summary: The Ombudsman finds a care provider commissioned by the Council failed to protect Miss B's belongings when she was detained in hospital. The Council has made a payment to Miss B to cover the loss of her belongings and has agreed to make an additional payment for the distress she suffered.

Hampshire County Council (18 014 182)

Statement Upheld Other 11-Mar-2020

Summary: The Ombudsmen found no fault by a Council relating to its role in a mental health assessment. The Ombudsmen found a Trust was at fault with its communication with a patient detained under the Mental Health Act about their illness and medication. There was also fault by the Trust in relation to accessing an advocate. The Ombudsmen recommended the Trust apologises for the distress caused by the identified faults and to create an action plan to address the faults.

Bristol City Council (18 011 958)

Statement Upheld Other 05-Mar-2020

Summary: Mr B complains that he did not receive proper support from the Council through the Bristol (Syrian Refugee) Resettlement Scheme. The Council was at fault because it initially placed him in a property which was too small, did not explain deductions from a deposit, did not deal with a grant application, did not properly consider a request for a s17 child in need assessment and did not deal with his complaint properly. Mr B's daughter missed out on a grant payment and it is unclear whether Mr B's son requires help. The Council has agreed to apologise to Mr B, pay Mr B's daughter £304.80 and complete a s17 assessment regarding Mr B's son.

Tendring District Council (19 015 736)

Statement Upheld Other 04-Mar-2020

Summary: The Ombudsman will not investigate Mrs X's complaint that the Council's emergency support service failed to respond properly to an alert from her husband. This is because the Council has agreed to make a payment to Mrs X and her husband. The Council has already carried out appropriate service improvements and has further training planned.

Leicester City Council (19 008 310)

Statement Upheld Other 28-Feb-2020

Summary: Mr B complained about the Council passing misleading information about him on to a doctor. We found fault in that the Council did pass on this misleading information.