Oxfordshire County Council (20 002 764)

Statement Not upheld Other 24-Nov-2020

Summary: The Council acted in accordance with the statutory guidance in the way it disposed of Mr and Mrs T's possessions when they moved into a care home.

Stoke-on-Trent City Council (19 016 362)

Statement Upheld Other 17-Nov-2020

Summary: Mrs B complained in respect of her son Mr C, that the Council failed to provide an appropriate placement for him once he became an adult. The placement broke down within six weeks and he lived with Mrs B for seven months. Mr C was caused significant distress as a result of the unsuitable placement and Mrs B has also experienced significant stress. We find fault causing injustice and the Council has agreed to make payments to Mrs B and Mr C.

London Borough of Croydon (19 016 073)

Statement Not upheld Other 27-Oct-2020

Summary: Mr X complains about the way the Council dealt with him and Miss Y. The Ombudsman finds no fault in the way the Council dealt with the situation.

Royal Mencap Society (19 016 600)

Statement Upheld Other 26-Oct-2020

Summary: Miss X complained that a carer working for Royal Mencap Society (Mencap) mistreated her son, Y while providing him with support. We found there was fault that warranted a remedy.

Buckinghamshire County Council (19 019 777)

Statement Not upheld Other 23-Oct-2020

Summary: The Ombudsmen find that Oxford Health NHS Foundation Trust missed the opportunity to ensure Mrs X had appropriate support in place when it discharged her from section 3 of the Mental Health Act. However, there was no injustice to Mrs X. She would most likely have refused the Trust's support in favour of private care and treatment.

Springfield Healthcare (The Chocolate Works) Limited (19 018 165)

Statement Upheld Other 22-Oct-2020

Summary: There is evidence of fault by the care home, it failed to seek Mrs Y's views about alleged comments made by Mrs X. It later failed to establish Mrs Y's wishes about future visits from Mrs X. The care home failed to deal with Mrs X fairly.

Premier Care Homes Limited (19 013 967)

Statement Not upheld Other 21-Oct-2020

Summary: The Care Provider's actions did not cause injustice in this case. The Care Provider has taken steps to try and ensure the security of Mrs D's hearing aids, but cannot be responsible for items in her possession, in accordance with its terms and conditions of contract.

London Borough of Lewisham (19 013 233)

Statement Not upheld Other 15-Oct-2020

Summary: Mrs X complains about the Council's fitting and positioning of a stair lift in her home. She says it is unsafe and not installed in the way she had been led to believe. The Council is not at fault.

Birmingham City Council (19 009 772)

Statement Not upheld Other 13-Oct-2020

Summary: Ms X complains the Council was at fault as it failed to provide her with information to help her deal with the administration of her late aunt's estate. The Ombudsman has found no evidence of fault in the way the Council considered these matters so has completed his investigation.

East Riding of Yorkshire Council (19 015 682)

Statement Upheld Other 09-Oct-2020

Summary: Mr X complained the Council is failing to meet his care needs and carried out flawed Care Act assessments of his needs. The Council was at fault. It carried out flawed Care Act needs assessments in 2017 which on balance contributed to a lack of care and support for him until June 2018. It also failed to adequately record and document its decision making and delayed carrying out an agreed action following its own stage 2 investigation. The Council agreed to pay Mr X a total of £1150 to remedy the injustice the faults caused. Since June 2018 the Council has offered to carry out a fresh needs assessment using an Independent Social Worker. It has also regularly offered him interim care packages. This is in line with relevant law and statutory guidance. It remains open for Mr X to accept and undertake a fresh needs assessment.