Recent statements in this category are shown below:

  • Nottingham City Council (18 001 839)

    Statement Not upheld Other 11-Mar-2019

    Summary: Mrs X complains about the Council's actions around contract monitoring and safeguarding issues with her care agency, agency A. She feels she has been discriminated against and treated unfairly, and the Council's actions have damaged to her reputation. The Ombudsman found no fault in the Council's actions.

  • Cumbria County Council (18 008 585)

    Statement Upheld Other 11-Mar-2019

    Summary: Mrs X complained about the way the Council handled plans to move her grand-daughter, Miss Z, into supported living. As a result, Mrs X says they were caused avoidable and unnecessary distress and inconvenience. The Council was at fault for poor record keeping and failing to communicate effectively with Mrs X. It also took too long to investigate her complaint. The Council has already apologised for the delays in its investigation and admitted there was poor communication and record keeping. It says it has learnt lessons which have been communicated to the relevant Council teams. The Council should provide evidence it has carried this out and make financial payments to Mrs X and Miss Z to remedy the injustice it caused them.

  • Nottingham City Council (18 007 924)

    Statement Upheld Other 06-Mar-2019

    Summary: Mr B complains the Council did not give him any support to move properties. Mr B says because of this, he had two tenancies at the same time which resulted in a housing benefit overpayment. The Council accepts it could have communicated more clearly about the support it could offer. The Council will pay Mr B's housing overpayment.

  • Staffordshire County Council (17 018 522)

    Statement Upheld Other 06-Mar-2019

    Summary: Mr B complained the Council failed to complete a care assessment and support plan that addresses needs and refused to release funds to meet those needs. The Council failed to properly assess the best way to meet Mr B's needs and delayed paying the approved budget. That means Mr B is left not knowing whether the outcome would have been different if the Council had carried out its assessments properly. Mr B's mother also had to provide care for three months longer than necessary. An apology, agreement to carry out a further assessment, following the statutory guidance and payments to Mr B and his mother is satisfactory remedy for the injustice caused.

  • Spelthorne Borough Council (18 006 618)

    Statement Not upheld Other 04-Mar-2019

    Summary: There is no evidence that the Council failed to offer proportionate support to Mrs X, or that it did not consider her complaint properly.

  • Kent County Council (18 015 536)

    Statement Upheld Other 27-Feb-2019

    Summary: Mrs B complains about the Council's provision of a wheelchair ramp for her husband's use and about its lack of apology for the fault it found in the actions of one of its officers. The Ombudsman will not investigate the complaint because while the Council's response could helpfully have included a formal apology, its response represented a reasonable and proportionate outcome for the complaint.

  • Southampton City Council (18 002 003)

    Statement Upheld Other 26-Feb-2019

    Summary: There was fault in the way the Council made decisions about Ms Q's future respite care. This caused Ms Q and her mother Mrs P avoidable uncertainty and distress. To remedy the injustice the Council has agreed to apologise, carry out further reviews and a mental capacity assessment, appoint an advocate and make a payment to reflect the loss of respite care during the period of closure. This action is an appropriate remedy for the injustice caused.

  • Nottingham City Council (18 010 097)

    Statement Upheld Other 26-Feb-2019

    Summary: Mr X complained about the Council's handling of the closure of a privately owned Neurodisability Service. There is fault in how the Council communicated the closure date to Mr X. This caused him avoidable distress. The Council has recognised this. It has agreed to apologise to Mr X and pay £100 to remedy the injustice caused.

  • Smethwick Asra Ltd (18 004 884)

    Statement Not upheld Other 18-Feb-2019

    Summary: It was not fault for the care provider to require payments which are overdue. The actions of the care provider have not caused injustice to Mrs P.

  • Leicestershire County Council (18 010 612)

    Statement Not upheld Other 15-Feb-2019

    Summary: There is no fault by the Council in this complaint. The Council did not know of Mr X's existence until 2017, so it could not have consulted him sooner on decisions about his late mother's care.