Dorset Council (24 019 357)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We will not investigate this complaint about the actions of a carer employed by the Care Provider. We could not achieve the outcome Miss X seeks from complaining.

Leeds City Council (24 019 632)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to end her day centre placement at a mental health hub. This is because there is insufficient evidence of fault. In addition, the claimed fault has not caused any injustice.

Staffordshire County Council (24 021 993)

Statement Closed after initial enquiries Other 08-Apr-2025

Summary: We will not investigate Ms X’s complaint about Staffordshire County Council, North Staffordshire Combined Healthcare NHS Trust and NHS Staffordshire and Stoke-on-Trent Integrated Care Board. She says they ignored her views when it moved her brother, Mr Y, to a care home, which cannot meet his mental health needs. The matter has and still is being considered by the Court of Protection. The law will not allow us to consider a complaint where court action has started.

Kirklees Metropolitan Borough Council (24 017 927)

Statement Upheld Other 07-Apr-2025

Summary: We will not investigate this complaint about Council’s decision to limit Mr X’s participation in the co-production board. The Council has since met with and written to Mr X to resolve his ongoing concerns.

Bolton Metropolitan Borough Council (24 018 159)

Statement Closed after initial enquiries Other 06-Apr-2025

Summary: We will not investigate Mrs X’s complaint the Council mismanaged her mother’s finances when it was her appointee. The Police need to conclude their investigation into allegations of fraud at the Council before it can respond to Mrs X’s concerns. Further investigation by the Ombudsman will not lead to a different outcome.

Willowbrook Healthcare Limited (24 017 287)

Statement Upheld Other 31-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the care provider’s handling of her late father’s continuing health care application. This is because the care provider agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Greenwood Homecare Ltd (24 018 463)

Statement Closed after initial enquiries Other 27-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Care Provider’s actions following an incident at his home. There is insufficient evidence of fault to warrant an investigation.

London Borough of Bromley (24 008 037)

Statement Not upheld Other 27-Mar-2025

Summary: We found fault by NRS Healthcare as it failed to deliver the equipment Ms D required in a timely manner. This caused Ms D and her husband, Mr D, significant frustration and distress. NRS Healthcare will apologise and pay a financial remedy in recognition of this. We are satisfied the provider, along with London Borough of Bromley and NHS South East London Integrated Care Board, have now taken appropriate action to improve the service.

Calderdale Metropolitan Borough Council (24 009 106)

Statement Upheld Other 25-Mar-2025

Summary: We have upheld this complaint the Council has delayed in resolving a disagreement about accommodation costs. The Council has agreed to make a decision about the disputed costs within the next four weeks. That is proportionate to remedy the injustice caused.

Nottingham City Council (24 018 150)

Statement Closed after initial enquiries Other 25-Mar-2025

Summary: We will not investigate Mr X’s complaint about information the Council has provided to another organisation. We have no powers to force the Council to take the action Mr X wants.