Halton Borough Council (25 014 630)

Statement Closed after initial enquiries Other 28-Jul-2026

Summary: We cannot investigate Mr and Mrs X’s complaint that the Council removed them as next of kin from their late friend, Mr Y’s record. It took Mrs X 17 months to complain to us. This is late and there are no good reasons to consider the matter now.

The Grange Care Centre (Cheltenham) Limited (26 011 699)

Statement Closed after initial enquiries Other 28-Jul-2026

Summary: We will not investigate this complaint about a loss of personal property while Mrs X was resident with the Care Provider. The Police are a more appropriate body to investigate these concerns, and we cannot achieve what the complainant is looking for in any case.

Plymouth City Council (26 011 079)

Statement Closed after initial enquiries Other 27-Jul-2026

Summary: We cannot investigate this complaint about the Council restricting X’s contact with a relative. X has sought a remedy by applying to court and so the law says we cannot investigate.

London Borough of Lambeth (26 011 484)

Statement Closed after initial enquiries Other 27-Jul-2026

Summary: We will not investigate this complaint about the Council’s handling of a Freedom of Information request. This is because the Information Commissioner is better placed to look at complaints about a person’s information rights.

Newcastle upon Tyne City Council (26 002 268)

Statement Closed after initial enquiries Other 26-Jul-2026

Summary: We will not investigate Ms X’s complaint about the Council’s Social Worker carrying out an unannounced visit. This is because it is unlikely we would find fault with the Council and we could not add to its previous investigation.

London Borough of Richmond upon Thames (25 021 800)

Statement Closed after initial enquiries Other 21-Jul-2026

Summary: We will not investigate this late complaint about Mr X’s late brother’s supported accommodation. There is not a good reason for the delay in them bringing the complaint to us.

Gloucestershire County Council (25 020 708)

Statement Closed after initial enquiries Other 19-Jul-2026

Summary: We will not investigate Miss X’s complaint about her daughter’s placement at the Council’s commissioned independent living accommodation. This is because it is unlikely we would find fault and a further investigation would not lead to a different outcome.

London Borough of Tower Hamlets (25 027 062)

Statement Closed after initial enquiries Other 16-Jul-2026

Summary: We will not investigate Miss X’s complaint about how the Council handled her case when she was fleeing domestic abuse. The complaint is late and there is no good reason for us to consider it now.

London Borough of Richmond upon Thames (25 027 632)

Statement Closed after initial enquiries Other 16-Jul-2026

Summary: We will not investigate this complaint about how the Council responded to safeguarding concerns. This is because further investigation is unlikely to find fault by the Council.

Cheshire West & Chester Council (26 009 768)

Statement Closed after initial enquiries Other 15-Jul-2026

Summary: We will not investigate this complaint about the Council’s contact with X. Social Work England is another body that is better placed to look at their concerns.