Stoke-on-Trent City Council (24 012 535)

Statement Not upheld Other 14-Jul-2025

Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.

Suffolk County Council (25 000 400)

Statement Closed after initial enquiries Other 14-Jul-2025

Summary: We will not investigate this complaint about adult social care. Because there is not a significant enough injustice to justify our involvement and it is unlikely an investigation would achieve a different outcome.

Cheshire East Council (24 016 320)

Statement Not upheld Other 13-Jul-2025

Summary: Miss X complained the Council delayed taking action between August 2023 and November 2024 to displace her as the nearest relative under the Mental Health Act for her mother, Mrs Z after she told the Council she was incapable of acting. There are no records showing Miss X asked the Council to displace her prior to November 2024. The Council acted without fault once it was alerted to Miss X’s request and the Court displaced Miss X in February 2025

Mind Care & Support Limited (25 001 963)

Statement Closed after initial enquiries Other 13-Jul-2025

Summary: We have no remit to investigate this complaint about the conduct of a resident looked after by the Care Provider. This is because the complaint matters are not linked to personal care support.

Cordial Support Limited (25 001 488)

Statement Closed after initial enquiries Other 09-Jul-2025

Summary: We cannot investigate this complaint about anti-social behaviour from a neighbouring supported accommodation unit. This is because the complaint matters are not linked to personal care support.

Calderdale Metropolitan Borough Council (24 022 964)

Statement Closed after initial enquiries Other 08-Jul-2025

Summary: Mrs X complained about the care provided to her daughter Miss Y when she had a mental health crisis. The events occurred in 2022. We will not investigate the complaint because it is out of time.

Kirklees Metropolitan Borough Council (25 000 104)

Statement Upheld Other 07-Jul-2025

Summary: We will not investigate this complaint about adult social care. The complainant lives next door to a supported living property and has experienced damage to property, and assault. There are other bodies better placed to consider these concerns as they are for the police and insurance companies. There is no worthwhile outcome achievable from an Ombudsman investigation, and we are satisfied with how the Council responded to the complaint.

West Sussex County Council (25 000 030)

Statement Closed after initial enquiries Other 03-Jul-2025

Summary: We will not investigate this complaint about damage caused to a property when removing equipment that did not belong to the Council. There is not enough evidence to prove fault by the Council, and property damage/theft is a matter for the police and insurers to investigate.

London Borough of Enfield (23 012 397)

Statement Upheld Other 03-Jul-2025

Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.

Regal Healthcare Properties Limited (24 023 069)

Statement Closed after initial enquiries Other 02-Jul-2025

Summary: We will not investigate this complaint about how care home managers spoke to Mrs X following the death of her mother. This is because any injustice is not significant enough to justify our involvement.