Lancashire County Council (23 009 504)

Statement Closed after initial enquiries Other 24-Oct-2023

Summary: We will not investigate this complaint about the council giving wrong information. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no worthwhile outcome to be achieved.

London Borough of Redbridge (23 009 894)

Statement Closed after initial enquiries Other 24-Oct-2023

Summary: We will not investigate Mr X’s complaint about the Council’s actions as his financial appointee. This is because there is not enough evidence of fault to justify investigating, further investigation would not lead to a different outcome, and he can use his right to request a review from the Council.

Tameside Metropolitan Borough Council (23 000 640)

Statement Closed after initial enquiries Other 23-Oct-2023

Summary: We will not investigate this complaint about the Council’s involvement in Mrs X’s family’s case. There is insufficient evidence of fault in the Council’s actions to justify investigation.

Wakefield City Council (23 009 233)

Statement Closed after initial enquiries Other 23-Oct-2023

Summary: We will not investigate this complaint about the way the Council handles Mr X’s finances as a court-appointed deputy. There is not enough evidence of fault or of injustice to warrant us investigating.

Wiltshire Council (23 003 536)

Statement Not upheld Other 18-Oct-2023

Summary: Mrs X complained about the way the Council responded to her concerns regarding contact with her adult son. The Council was not at fault.

Hampshire County Council (22 015 099)

Statement Upheld Other 15-Oct-2023

Summary: Mr F complained about long delays in arranging to discharge his daughter Miss D from hospital to a community placement, after she was detained under the Mental Health Act 1983. We did not find fault in most of the Council and Integrated Care Board’s work to arrange Miss D’s discharge. We found fault by the Council in not sharing information about possible fire risk with a potential landlord. This fault is likely to have caused avoidable delay to Miss D’s discharge plans, which has caused her and her father frustration and distress. The Council has agreed to provide Miss D and Mr F with a financial remedy, and to take action to prevent similar problems happening in future.

Redcar & Cleveland Council (23 008 876)

Statement Closed after initial enquiries Other 12-Oct-2023

Summary: We will not investigate Mr X complaint about restricted access for mobility scooters in and around the community and about delay in the Council processing his request for equipment. This is because there is no ongoing significant injustice and an investigation would not lead to any worthwhile outcomes.

East Riding of Yorkshire Council (23 000 332)

Statement Upheld Other 12-Oct-2023

Summary: The Council is at fault for failing to properly consider Mrs D’s complaint about support services for her son. The Council has agreed to progress the complaint, make service improvements, and make a symbolic payment of £250 to Mrs D for her time, trouble, and frustration.

Norfolk County Council (23 006 972)

Statement Closed after initial enquiries Other 10-Oct-2023

Summary: We will not investigate this complaint about the Council’s failure to assist Mr X with his housing situation. This is because the evidence shows the fault identified has not led to a significant injustice for Mr X. Further, an investigation would not lead to a worthwhile outcome.

Telford & Wrekin Council (23 008 273)

Statement Closed after initial enquiries Other 08-Oct-2023

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s direct payments in 2021 because the complaint is out of time.