Recent statements in this category are shown below:
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Milton Keynes Council (18 014 219)
Statement Not upheld Other 11-Oct-2019
Summary: The Ombudsman has not investigated most of Mrs B's complaints as they are out of time, relate to court proceedings, relate to another council or are out of the Ombudsman's jurisdiction for another reason. There is no evidence of fault in the Council's review of its decision that Mrs B has a single point of contact in her communications with the Council and in its offer of a carer's assessment.
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Barchester Healthcare Homes Limited (18 007 068)
Statement Upheld Other 08-Oct-2019
Summary: Mrs B's care was not in line with applicable care standards: there were no up to date care plans reflecting her needs and preferences and the records of her care were inadequate. The Care Provider has already apologised, reviewed procedures and offered a full refund to Mr B. This is an appropriate remedy.
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Statement Upheld Other 03-Oct-2019
Summary: The Ombudsman will not investigate this complaint about the way the Council responded to a safeguarding concern made by the complainant about his tenant. This is because the Council has provided a satisfactory remedy.
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London Borough of Islington (18 013 688)
Statement Upheld Other 23-Sep-2019
Summary: Ms C complains about the lack of support and information she received from the Council when she had to deal with the estate of her recently deceased son. The Ombudsman found that some information Ms C received was confusing. There was also a delay by the Council in finalising her son's account and dealing with her complaint. The Council has already apologised to Ms C and offered her a financial remedy of £200. It has also decided to develop an information leaflet for bereaved families. I am satisfied with the actions the Council has taken.
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City of York Council (18 019 661)
Statement Upheld Other 23-Sep-2019
Summary: There were delays in the Council assessing Mrs X's needs and the layout of her shower room. The Council should write to Mrs X to apologise.
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Portsmouth City Council (18 010 942)
Statement Upheld Other 17-Sep-2019
Summary: Choice Support Ltd, a care support agency commissioned by the Council, wrongly changed Y's assessed support from 1:1 to 2:1. The agency further failed to act on requests by Y's mother, Mrs X, for a change in the activity it was providing for Y. It also continued to charge Y travel costs as if he was still receiving 1:1 support. Thus, Y suffered some injustice through fault by the agency. The Council will refund part of Y's financial contribution to both his care support and travel costs.
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London Borough of Croydon (18 009 643)
Statement Upheld Other 13-Sep-2019
Summary: The Ombudsmen found fault by the Council and Trust with regards to the handling of an elderly woman's discharge from hospital in October 2016. The Ombudsmen also found fault with these organisations' handling of a complaint from the woman's family. The Council and Trust have agreed to apologise for the distress caused and pay a financial remedy in recognition of this.
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Statement Not upheld Other 09-Sep-2019
Summary: Mr C complains about the way the Council dealt with a safeguarding concern raised about the care home for which he is the managing director. I have completed my investigation on the basis that there was no fault in the way the Council dealt with the matter.
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Buckinghamshire County Council (18 017 524)
Statement Upheld Other 02-Sep-2019
Summary: Mrs X complained about the Council's management of her daughter's (Miss D's) support. There is fault in way the Council handled D's financial support. This caused distress for Miss D and Mrs X. The Council has agreed to remedy this injustice.
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Somerset County Council (18 010 660)
Statement Not upheld Other 29-Aug-2019
Summary: The Ombudsman will not investigate Ms A's complaint about the behaviour and alleged neglect of a Social Worker who visited her in hospital. This is because it is unlikely he would find enough evidence of fault with the actions taken by the Social Worker to warrant an investigation.