Nottinghamshire County Council (24 020 917)

Statement Closed after initial enquiries Other 13-May-2025

Summary: We will not investigate Miss X’s complaint about the Councils refusal to install a bath in her property. The complaint is late and there are no good reasons to exercise discretion to investigate it now. We will not investigate any complaint about the recent re-assessments because there is insufficient evidence of fault to justify our involvement.

Devon County Council (24 021 029)

Statement Closed after initial enquiries Other 13-May-2025

Summary: We will not investigate this complaint about delay by the Council’s adult social care department and a failure to update the complainant. This is because we do not consider any fault has caused a significant enough injustice to justify our involvement, and there is no worthwhile outcome to achieve by an investigation.

London Borough of Haringey (24 002 895)

Statement Upheld Other 12-May-2025

Summary: A private landlord complains the Council took too long to end the tenancy of one of its tenants, who had lost the capacity to make that decision for herself, resulting in it losing out on housing benefit for many months. The Council took far too long to apply to the Court of Protection for permission to end the tenancy. While this did not result in a loss of housing benefit, it prevented the landlord from selling the property and put it to considerable trouble in chasing the Council for updates. The Council needs to apologise.

Nottingham City Council (25 001 644)

Statement Closed after initial enquiries Other 12-May-2025

Summary: We will not investigate this complaint the Care Provider contacted the Police following an incident. There is not enough of fault to justify our involvement.

North Yorkshire Council (24 019 926)

Statement Closed after initial enquiries Other 11-May-2025

Summary: We will not investigate Miss X’s complaint about the Council cutting the payments she received as a shared lives carer without telling her the reasons why. This is because the faults accepted did not cause any significant injustice. In addition, we are not likely to find fault as the Council is paying in line with its scheme.

London Borough of Ealing (24 021 128)

Statement Closed after initial enquiries Other 11-May-2025

Summary: We will not investigate Ms X’s complaint about how the Council responded to her communication. There is not enough evidence of fault to justify investigating.

Nottingham City Council (24 019 916)

Statement Closed after initial enquiries Other 06-May-2025

Summary: We will not investigate this complaint about supported living. Further investigation will not lead to a different outcome.

Birmingham City Council (24 020 042)

Statement Closed after initial enquiries Other 01-May-2025

Summary: We will not investigate Mr X’s complaint about the Council not supporting him to move to another area as the complaint is late.

MML Finance Ltd (24 014 830)

Statement Not upheld Other 29-Apr-2025

Summary: Mrs X complained that the care provider restricted her visiting hours to her mother-in-law. Based on current evidence the complaint will not be upheld. The care provider was entitled to limit the times for Mrs X’s visits.

London Borough of Lewisham (24 018 726)

Statement Closed after initial enquiries Other 28-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council disposing of her father’s pots and pans in error. This is because it is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim or award compensation in the way Ms X seeks.