Leicester City Council (24 023 320)

Statement Not upheld Other 25-Nov-2025

Summary: There was no fault by the Council when it asked Mr X to pay his care home charges and when it found he was not eligible for funding under the Mental Health Act. The Council set out the care charges when he moved to the care home and how these may be deferred. The Council also held recovery of the charges while Mr X’s son challenged the outstanding amount.

Guyatt House Care Ltd (25 008 748)

Statement Closed after initial enquiries Other 24-Nov-2025

Summary: We will not investigate this complaint about the actions of the Care Provider. The complainant’s son care and support was fully funded by a health authority so we cannot investigate the actions of the Care Provider.

London Borough of Wandsworth (25 009 830)

Statement Closed after initial enquiries Other 24-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with matters following the death of a person in a nursing home. The complaint is late and there are no good reasons to investigate now.

Somerset Council (25 005 190)

Statement Closed after initial enquiries Other 21-Nov-2025

Summary: Ms X complained about Somerset Council and Somerset Integrated Care Board’s care and support to her son, Mr Y, under Section 117 of the Mental Health Act in 2022 and 2023. We have decided we should not accept Ms X acting as Mr Y’s representative.

Worcestershire County Council (25 010 242)

Statement Upheld Other 21-Nov-2025

Summary: We will not investigate this complaint about the way the Council’s commissioned Care Provider dealt with the complainant’s request for a new support worker. Any injustice is not significant enough to justify our involvement.

Bath and North East Somerset Council (25 009 594)

Statement Closed after initial enquiries Other 20-Nov-2025

Summary: We will not investigate this complaint that the Council did not assess Mr X as needing supported living. This is because there is not enough evidence of fault to justify our involvement.

Kirklees Metropolitan Borough Council (25 007 690)

Statement Closed after initial enquiries Other 20-Nov-2025

Summary: We will not investigate Ms X’s complaint about its handling of her adult son’s (Y) accommodation move and the allocated Social Worker’s approach. The Council has investigated Ms X’s concerns and apologised for the distress and frustration caused. We could not add or achieve anything more by investigating nor achieve the outcome Ms X wants.

London Borough of Southwark (25 011 567)

Statement Closed after initial enquiries Other 19-Nov-2025

Summary: We will not investigate Ms X’s complaint about the management of a supported living placement. This is because it is the NHS Trust and not the Council that is responsible for the management of the placement.

The Lodge Trust CIO (25 008 510)

Statement Closed after initial enquiries Other 19-Nov-2025

Summary: We will not investigate this complaint about the way the Care Provider communicated with Ms B. Any injustice is not significant enough to justify our involvement. We could not add to the previous investigation completed by the Care Provider.

Sandwell Metropolitan Borough Council (25 009 306)

Statement Closed after initial enquiries Other 18-Nov-2025

Summary: We will not investigate this complaint about the care and support the Council provided to the complainant’s neighbour following their discharge from hospital. There is not enough evidence of fault to justify investigating.