Other

Northamptonshire County Council (19 010 782)

Statement Not upheld Other 02-Apr-2020

Summary: The Ombudsman has discontinued its investigation of Mr X's complaint. Mr X's complaint is about the conduct of individual social workers. Social Work England is the regulating body for social workers and is better placed to investigate Mr X's complaint.

Durham County Council (19 008 136)

Statement Upheld Other 24-Mar-2020

Summary: Mr X complained about the Council's actions as deputy for property and finances for his late father, Mr Y. He says it failed to ensure a new lease was in place for his father's business before a change in tenant, or inspect it before the new tenant moved in. We found the Council acted appropriately to make decisions as Mr Y's deputy regarding the tenancy transfer. However, it failed to act promptly to deal with reported damage to the property, or to visit it when the tenant left to check on its condition. It has agreed to apologise and pay Mr X £500 to remedy injustice caused by this fault.

Warrington Council (18 009 388)

Statement Upheld Other 11-Mar-2020

Summary: The Ombudsman finds a care provider commissioned by the Council failed to protect Miss B's belongings when she was detained in hospital. The Council has made a payment to Miss B to cover the loss of her belongings and has agreed to make an additional payment for the distress she suffered.

Hampshire County Council (18 014 182)

Statement Upheld Other 11-Mar-2020

Summary: The Ombudsmen found no fault by a Council relating to its role in a mental health assessment. The Ombudsmen found a Trust was at fault with its communication with a patient detained under the Mental Health Act about their illness and medication. There was also fault by the Trust in relation to accessing an advocate. The Ombudsmen recommended the Trust apologises for the distress caused by the identified faults and to create an action plan to address the faults.

Bristol City Council (18 011 958)

Statement Upheld Other 05-Mar-2020

Summary: Mr B complains that he did not receive proper support from the Council through the Bristol (Syrian Refugee) Resettlement Scheme. The Council was at fault because it initially placed him in a property which was too small, did not explain deductions from a deposit, did not deal with a grant application, did not properly consider a request for a s17 child in need assessment and did not deal with his complaint properly. Mr B's daughter missed out on a grant payment and it is unclear whether Mr B's son requires help. The Council has agreed to apologise to Mr B, pay Mr B's daughter £304.80 and complete a s17 assessment regarding Mr B's son.

Tendring District Council (19 015 736)

Statement Upheld Other 04-Mar-2020

Summary: The Ombudsman will not investigate Mrs X's complaint that the Council's emergency support service failed to respond properly to an alert from her husband. This is because the Council has agreed to make a payment to Mrs X and her husband. The Council has already carried out appropriate service improvements and has further training planned.

Leicester City Council (19 008 310)

Statement Upheld Other 28-Feb-2020

Summary: Mr B complained about the Council passing misleading information about him on to a doctor. We found fault in that the Council did pass on this misleading information.

Herefordshire Council (19 004 845)

Statement Not upheld Other 27-Feb-2020

Summary: Mr and Mrs Y complained on behalf of their adult son, Mr X, the Council failed to properly assess his care and support needs and to provide adequate care and support to meet his needs. The Council was not at fault.

Avery Homes (Nelson) Limited (19 013 616)

Statement Upheld Other 26-Feb-2020

Summary: The Care Provider acknowledged failings in Mr Y's care during his stay in a residential home. It failed to offer a remedy for the injustice caused. We have made recommendations to address this.

Worcestershire County Council (19 012 126)

Statement Upheld Other 24-Feb-2020

Summary: A man I will call Mr P complained that the Council did not carry out the actions it agreed to take following his previous complaint. The Ombudsman finds that the Council has now carried out the agreed actions but the delay caused Mr P additional time, trouble and frustration. The Council has agreed to apologise for this and pay Mr P £250 in acknowledgement.