Recent statements in this category are shown below:
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London Borough of Merton (25 004 183)
Statement Closed after initial enquiries Other 16-Sep-2025
Summary: We will not investigate this complaint about the Council’s involvement in an NHS continuing healthcare funding eligibility decision appeal. Any injustice is not significant enough to justify our involvement.
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Knowsley Metropolitan Borough Council (25 001 302)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of Mr Y’s case. The Council has upheld Mr X’s complaint that it failed to properly assess Mr Y’s mental capacity and best interests for several years. It has apologised to Mr X for the faults identified, offered a substantial remedy payment and taken action to learn and improve its service. There is nothing more we could meaningfully achieve by investigating this matter further.
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London Borough of Tower Hamlets (24 020 423)
Statement Not upheld Other 14-Sep-2025
Summary: The Council was not at fault for how it handled Mr X’s complaint about its homelessness service. There is no evidence of improper complaint handling.
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Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We will not investigate this complaint about a member of staff bringing their children into work at a day centre providing care for adults. We cannot achieve the outcome Mr X seeks.
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Statement Closed after initial enquiries Other 11-Sep-2025
Summary: We will not investigate this complaint about whether the Council applied for pension credits on behalf of Mrs X. There is not enough evidence of fault to justify an investigation.
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London Borough of Redbridge (25 003 493)
Statement Closed after initial enquiries Other 10-Sep-2025
Summary: We will not investigate this complaint about nuisance neighbours. There is not enough evidence of fault by the Council’s adult social care team who placed the neighbours at the property and is satisfied their needs are met there. We cannot achieve the outcome the complainant wants to have the property closed and the neighbours moved. It is unlikely an Ombudsman investigation would achieve any worthwhile outcome.
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Durham County Council (25 005 341)
Statement Closed after initial enquiries Other 07-Sep-2025
Summary: We will not investigate this complaint about how the Council responded to a referral to its Welfare Rights Service. This is because it is unlikely we would find fault in the Council’s actions.
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ASANA Healthcare Ltd (25 006 952)
Statement Closed after initial enquiries Other 02-Sep-2025
Summary: We cannot investigate Mr X’s complaint about the care provider not delivering the package of care he paid for. The complaint lies outside our jurisdiction because it is not about actions that involve, or are connected to, the provision of adult social care.
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Devon County Council (24 021 842)
Statement Closed after initial enquiries Other 27-Aug-2025
Summary: Miss X complained Devon County Council and NHS Devon Integrated Care Board produced a document that did not accurately reflect her son’s needs and failed to explain where the information in the form came from. We will not investigate Miss X’s complaint. This is because we do not consider an investigation by the Ombudsmen would be likely to add to the work already undertaken by the Council in response to Miss X’s complaint.
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Essex County Council (24 003 413)
Statement Upheld Other 27-Aug-2025
Summary: Mrs X complained the Council wrongly billed the estate of her relative (Mrs Q) for her residential care when she was eligible for funding under section 117 aftercare. We found fault by the Council because it did not complete a detailed section 117 assessment or aftercare plan when Mrs Q was discharged from hospital. However we consider if it had done so it would, on the balance of probabilities, have found Mrs Q did not have section 117 aftercare needs requiring residential care. The Council agreed to apologise and make a symbolic payment to Mrs X in recognition of the uncertainty caused to her by the identified fault.