Recent statements in this category are shown below:
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Leicester City Council (24 010 855)
Statement Closed after initial enquiries Other 02-Dec-2024
Summary: We will not investigate this complaint about the Council’s response to her request for support to move her relative into its area. There is insufficient evidence of fault to warrant an investigation.
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Statement Upheld Other 29-Nov-2024
Summary: Ms X complained about the Council’s actions when she moved from children’s to adult’s social care. The Council failed to investigate Ms X’s complaint under the children’s statutory complaints procedure. This fault has caused avoidable frustration to Ms X. In recognition of this, the Council has agreed to apologise, pay Ms X £200 and investigate her complaint using the children’s statutory process. It has also agreed to issue staff reminders to prevent recurrence of the fault in future.
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Calderdale Metropolitan Borough Council (24 009 106)
Statement Upheld Other 27-Nov-2024
Summary: We have upheld this complaint the Council has delayed in resolving a disagreement about accommodation costs. The Council has agreed to make a decision about the disputed costs within the next four weeks. That is proportionate to remedy the injustice caused.
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Portsmouth City Council (24 009 513)
Statement Closed after initial enquiries Other 27-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to delete records/information which contains false accusations made against him. This is because we cannot achieve the outcome he wants. In addition, the ICO is better placed to consider the matter.
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London Borough of Redbridge (24 009 619)
Statement Closed after initial enquiries Other 26-Nov-2024
Summary: We will not investigate this complaint about noise nuisance at an extra-care housing scheme. Further investigation would not lead to a different outcome.
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London Borough of Bromley (24 000 566)
Statement Upheld Other 22-Nov-2024
Summary: Mr B complained that the Agency’s technicians who attended his home, did not properly test his electrical equipment and falsely certified that they had tested the equipment. We have found fault. The Agency has already remedied the injustice caused by the fault and has taken action to reduce the risk of the fault happening again.
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North Yorkshire Council (23 010 223)
Statement Closed after initial enquiries Other 22-Nov-2024
Summary: We will not investigate Ms X’s complaint the Council has failed to comply with her reasonable adjustments as it has not sent her documents on a USB memory stick as agreed. This is because there is insufficient evidence of fault. In addition, there are no worthwhile outcomes achievable from an investigation.
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Brighton & Hove City Council (24 008 904)
Statement Closed after initial enquiries Other 21-Nov-2024
Summary: We will not investigate Mr X’s complaint the Council did not consider his concerns about his Local Healthwatch. It is not good use of public money to investigate complaints about complaint procedures, where we are unable to deal with the substantive issue.
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Royal Mencap Society (24 009 927)
Statement Closed after initial enquiries Other 20-Nov-2024
Summary: We cannot investigate this complaint about Mencap. That is because it does not relate to the provision of adult social care.
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Statement Closed after initial enquiries Other 18-Nov-2024
Summary: We will not investigate this complaint about whether the Council is acting in Mr C’s best interests in its role as appointee for benefits. An Ombudsman investigation would not achieve a worthwhile outcome, and not achieve the outcome the complainant wants; for a family member to be appointee. The Department for Work and Pensions and the Court of Protection are better placed to consider these concerns.