Recent statements in this category are shown below:
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Statement Closed after initial enquiries Other 24-Jun-2025
Summary: We will not investigate Mrs X complaint that the Council did not pay her late daughter for the care she provided to a third party for around two and half years. She says the Council has now refused to pay her daughter’s estate the money owed. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Hampshire County Council (24 012 888)
Statement Upheld Other 22-Jun-2025
Summary: Ms Y, on behalf of Mr X, complained about the Council’s handling of his care and support needs, as well as its failure to oversee the completion of a housing adaptation, leaving the work unfinished. We find the Council at fault for failing to respond to contact, properly consider safeguarding referrals, carry out required assessments, take reasonable steps to arrange appropriate care support, and ensure the housing adaptation was completed. These failings caused Mr X distress and uncertainty. The Council has agreed to apologise, make a payment to Mr X, and improve its services.
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Kent County Council (24 022 613)
Statement Closed after initial enquiries Other 19-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council detaining his mother with no authority or regard for her or her family’s wishes. This is because we have no jurisdiction as Mr X has used his alternative remedy by way of proceedings in a court of law.
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London Borough of Redbridge (24 017 544)
Statement Closed after initial enquiries Other 18-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council had not transferred his appointeeship. There is nothing to suggest Mr X has been cause a significant injustice.
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Statement Closed after initial enquiries Other 15-Jun-2025
Summary: We will not investigate this complaint about the Council’s actions in relation to Mr X’s social care, and events in his accommodation. There is insufficient evidence of fault in the Care Provider’s actions during three individual incidents Mr X complained about in 2024. Mr X has not yet complained to the Council about its actions from 2024 onwards and we cannot investigate those matters until the Council has had the opportunity to investigate and respond. Complaints about the Council’s earlier actions are late.
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London Borough of Wandsworth (24 014 250)
Statement Upheld Other 12-Jun-2025
Summary: Mrs X complained the Council failed to act when she contacted it with concerns about her late brother’s care and it was difficult to get in contact with anyone. She also complained the care home the Council commissioned failed to get an air mattress for her late brother before he went into hospital and the care home failed to treat his urine infection. We find fault with the care home’s communication with Mrs X and the care it provided to her late brother. The Council was at fault for its communication with Mrs X. These faults have caused Mrs X upset, distress and uncertainty. The Council has agreed to our recommendations to apologise to Mrs X and make a payment to her.
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Stockton-on-Tees Borough Council (24 022 201)
Statement Closed after initial enquiries Other 12-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the actions and behaviour of a support worker. This is because the complaint is not in our jurisdiction.
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Change, Grow, Live (25 001 629)
Statement Closed after initial enquiries Other 12-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the actions of his key workers at a community substance abuse service because it lies outside our jurisdiction. This is because the complaint is not made about, or in connection with, the provision of adult social care.
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City of York Council (24 021 915)
Statement Closed after initial enquiries Other 11-Jun-2025
Summary: We will not investigate Mr X’s complaint about a lack of information and notice from the Council about the closure of Mrs X’s Care Provider. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.
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City of Wolverhampton Council (24 022 262)
Statement Closed after initial enquiries Other 11-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council failed to take appropriate action regarding safeguarding concerns he raised about abuse his mother was suffering, and that the Council failed to call him back. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.