Thurrock Council (24 021 469)

Statement Closed after initial enquiries Other 15-Jun-2025

Summary: We will not investigate this complaint about the Council’s actions in relation to Mr X’s social care, and events in his accommodation. There is insufficient evidence of fault in the Care Provider’s actions during three individual incidents Mr X complained about in 2024. Mr X has not yet complained to the Council about its actions from 2024 onwards and we cannot investigate those matters until the Council has had the opportunity to investigate and respond. Complaints about the Council’s earlier actions are late.

London Borough of Wandsworth (24 014 250)

Statement Upheld Other 12-Jun-2025

Summary: Mrs X complained the Council failed to act when she contacted it with concerns about her late brother’s care and it was difficult to get in contact with anyone. She also complained the care home the Council commissioned failed to get an air mattress for her late brother before he went into hospital and the care home failed to treat his urine infection. We find fault with the care home’s communication with Mrs X and the care it provided to her late brother. The Council was at fault for its communication with Mrs X. These faults have caused Mrs X upset, distress and uncertainty. The Council has agreed to our recommendations to apologise to Mrs X and make a payment to her.

Stockton-on-Tees Borough Council (24 022 201)

Statement Closed after initial enquiries Other 12-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the actions and behaviour of a support worker. This is because the complaint is not in our jurisdiction.

Change, Grow, Live (25 001 629)

Statement Closed after initial enquiries Other 12-Jun-2025

Summary: We cannot investigate Mr X’s complaint about the actions of his key workers at a community substance abuse service because it lies outside our jurisdiction. This is because the complaint is not made about, or in connection with, the provision of adult social care.

City of York Council (24 021 915)

Statement Closed after initial enquiries Other 11-Jun-2025

Summary: We will not investigate Mr X’s complaint about a lack of information and notice from the Council about the closure of Mrs X’s Care Provider. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.

City of Wolverhampton Council (24 022 262)

Statement Closed after initial enquiries Other 11-Jun-2025

Summary: We will not investigate Mr X’s complaint the Council failed to take appropriate action regarding safeguarding concerns he raised about abuse his mother was suffering, and that the Council failed to call him back. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.

Bury Metropolitan Borough Council (24 021 716)

Statement Closed after initial enquiries Other 08-Jun-2025

Summary: We will not investigate this complaint about the Council’s treatment of a supported living provider. There is not enough evidence of fault to justify our involvement.

London Borough of Haringey (24 021 379)

Statement Closed after initial enquiries Other 05-Jun-2025

Summary: We will not investigate this complaint about uplifting fees to a care provider for the service it provides on behalf of the Council to meet an adult’s social care needs. Although the Council did not tell the complainant how to appeal, that does not solely cause the claimed injustice of missing a review of the decision. The Care Provider’s actions also contributed as when it asked to challenge, the Council had set its budget for the year. It is unlikely an Ombudsman investigation would achieve any worthwhile outcome.

Bath and North East Somerset Council (24 021 630)

Statement Closed after initial enquiries Other 04-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s involvement in her detention under the Mental Health Act. There is not enough evidence of fault to justify our involvement. Some of Ms X’s concerns are matters for other bodies to consider.

East Sussex County Council (24 022 456)

Statement Closed after initial enquiries Other 03-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of charging issues for a resident at her care home up to 2022. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.