Bournemouth, Christchurch and Poole Council (24 006 255)

Statement Closed after initial enquiries Other 20-Aug-2024

Summary: We will not investigate this complaint about the level and adequacy of support provided by the Council to the complainant in 2020 when social services became involved with his family. This is because the complaint is late and there are no good reasons to exercise our discretion and investigate despite the passage of time.

Brighton & Hove City Council (23 013 280)

Statement Upheld Other 15-Aug-2024

Summary: Ms M complained the Council failed to address her concerns about the adult care services her son, Mr S, receives. The Council is at fault for delay reviewing Mr S’s care plan and failing to carry out a transport assessment.

Essex County Council (24 001 463)

Statement Closed after initial enquiries Other 12-Aug-2024

Summary: We will not investigate this complaint about a Council’s best interests decision. That is because the complaint is late, and the matters are best considered through the Court of Protection.

Dorset Council (23 014 444)

Statement Upheld Other 08-Aug-2024

Summary: We found no fault by a Council and Trust in terms of their decision to change Miss Y’s support arrangements. However, we did find fault with how they communicated those changes to Miss Y and her mother, Mrs X. The Council and Trust will apologise for this and make changes to prevent similar problems occurring in future. They will also make a symbolic payment to Miss Y and Mrs X to recognise the distress this caused them.

Shropshire Council (24 004 031)

Statement Closed after initial enquiries Other 08-Aug-2024

Summary: We will not investigate this complaint about a lack of support for carers in the Council’s area. This is because many of the issues raised happened too long ago and I seen no good reason why they could not have been raised sooner. We could not add to the Council’s investigation into other matters.

London Borough of Enfield (23 019 411)

Statement Not upheld Other 06-Aug-2024

Summary: We have ended our investigation into Mrs X’s complaint about the Council’s actions relating to adapting a property for her son, Mr Y, to live in with the family. There is no worthwhile outcome that can be achieved by further investigation. We cannot achieve the remedy that Mrs X seeks and parts of her complaint are late.

Westmorland and Furness Council (24 005 849)

Statement Upheld Other 05-Aug-2024

Summary: The Ombudsman previously found fault in the actions of the Council and recommended a remedy which the Council agreed to deliver. Mrs B complains that, almost four months after the Ombudsman’s decision was made, the Council had still not provided the agreed remedy. There was fault and the Council has agreed to deliver the remedy.

Bracknell Forest Council (24 003 503)

Statement Closed after initial enquiries Other 29-Jul-2024

Summary: We will not investigate Mr B’s complaint about the way the Council has handled his involvement with its services. Further investigation would not add to the Council’s response or lead to a different result.

Blackpool Borough Council (23 010 331)

Statement Upheld Other 28-Jul-2024

Summary: Mr D complained about the support provided to his daughter who lives in supported living accommodation. We found some fault in the Council’s service provision and communications. This resulted in some avoidable distress and frustration for Mr D and his daughter. The Council has accepted these findings and at the end of this statement, we set out action it has agreed to remedy this injustice.

Gloucestershire County Council (23 020 881)

Statement Closed after initial enquiries Other 28-Jul-2024

Summary: We will not investigate a complaint about how a Trust and a Council dealt with a complaint about the care provided to the complainant’s brother. This is because he did not provide consent to share his information and this was appropriately considered by the organisations during the local complaints process.