London Borough of Wandsworth (25 010 570)

Statement Closed after initial enquiries Domiciliary care 10-Mar-2026

Summary: We will not investigate Miss X’s complaint about the quality of care her mother (Mrs Y) received. The Care Provider and the Council have already taken appropriate action to address the issues raised. Further investigation by us can achieve nothing more or the outcome Miss X wants.

Meridian Health and Social Care Limited (25 016 159)

Statement Upheld Domiciliary care 06-Mar-2026

Summary: We will not investigate this complaint about the actions of a Care Provider. This is because The Care Provider has already taken suitable action to remedy the injustice caused, and we could not achieve anything more meaningful.

Cornwall Council (25 015 663)

Statement Closed after initial enquiries Domiciliary care 05-Mar-2026

Summary: We will not investigate this complaint about the Council’s commissioned home care provider missed support call visit. Any injustice is not significant enough to justify our involvement.

London Borough of Hillingdon (25 005 556)

Statement Upheld Domiciliary care 04-Mar-2026

Summary: Mr X complained the Council failed to contact him when carers from Comfort Care Services failed to gain access to his mother’s property to deliver care services on three subsequent days. The care provider failed to follow its no reply procedure and Mr X’s mother was found by paramedics in a distressing state which required hospital admission. A remedy to acknowledge the distress and improve services to prevent similar situations is proposed.

Peterborough City Council (25 014 716)

Statement Closed after initial enquiries Domiciliary care 03-Mar-2026

Summary: We will not investigate this complaint about adult social care at home. This is because the complaint is late. It is also unlikely we would add to the Council’s investigation and remedy given.

Faith Home Care Ltd (25 001 551)

Statement Upheld Domiciliary care 27-Feb-2026

Summary: Mr X complained about care Faith Home Care Limited (the provider) delivered to his father, Mr Y. Mr X said this frustrated him and left Mr Y at risk of harm. Mr X suffered an injustice. Mr Y did not suffer an injustice. The provider should apologise to Mr X.

Tameside Metropolitan Borough Council (25 003 164)

Statement Upheld Domiciliary care 26-Feb-2026

Summary: We have found fault in the way the care agency provided care to Mr C, which meant his needs were not always fully met. The Council has agreed to apologise and carry out a service improvement.

Warwickshire County Council (25 012 525)

Statement Closed after initial enquiries Domiciliary care 26-Feb-2026

Summary: Based on current evidence, we will not consider Ms C’s complaint on behalf of her partner, Mr D about Universal Care Services UK Limited. There is not enough evidence that any fault by UCS caused Mr D an injustice to justify our involvement.

City of Bradford Metropolitan District Council (25 004 997)

Statement Upheld Domiciliary care 24-Feb-2026

Summary: Mrs X complained about the care her father, Mr Z, received in his home, in the lead up to his death. She complained carers failed to treat pressure sores on his body, and suffered unnecessary pain, as a result. We have found fault in the Care Provider acting on behalf of the Council’s actions for failing to follow Mr Z’s care plan, its procedures for recording and reporting skin integrity issues and for delaying in responding to Mrs X’s complaint. The Council has agreed to write to Mrs X to apologise, pay her a financial payment and complete service improvements.

OHC Services Limited (25 012 676)

Statement Closed after initial enquiries Domiciliary care 24-Feb-2026

Summary: We will not investigate Ms X’s complaint about the Care Provider failing to provide support to her father, Mr Y, in the bathroom. This is because a further investigation would not lead to a different outcome and subsequently, we cannot achieve the outcome Ms X wants.