Recent statements in this category are shown below:
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Midshires Care Limited (24 005 542)
Statement Upheld Domiciliary care 22-Sep-2024
Summary: We will not investigate this complaint about overpayment for adult social care at home. This is because the Care Provider has agreed to refund the overpayment. We are satisfied with the actions the Care Provider has agreed to take and it is unlikely an investigation would achieve anything further.
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Stay Independent at Home Ltd (24 005 561)
Statement Closed after initial enquiries Domiciliary care 11-Sep-2024
Summary: We will not investigate this complaint about adult social care in the client’s home. This is because thorough investigations have already taken place and actions taken in response. It is unlikely the Ombudsman would achieve a significantly different outcome to justify investigation.
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Leeds City Council (24 006 513)
Statement Closed after initial enquiries Domiciliary care 10-Sep-2024
Summary: We will not investigate this complaint about adult social care. There is not enough evidence of fault to justify an investigation.
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City of Bradford Metropolitan District Council (23 018 957)
Statement Upheld Domiciliary care 04-Sep-2024
Summary: The Council identified failings in some areas of care provided by a domiciliary care agency acting on its behalf before the complaint came to this office, but it failed to offer a remedy for the injustice caused.
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Kent County Council (24 008 906)
Statement Closed after initial enquiries Domiciliary care 04-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council’s failure to investigate her complaints alleging poor care provision towards her late friend, Mr Y. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence of fault in the Council’s responses to Ms X.
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Suffolk County Council (24 004 961)
Statement Closed after initial enquiries Domiciliary care 29-Aug-2024
Summary: Mr A has complained about a lack of attention to health and safety procedures by carers supplied by a council who were caring for his mother, Mrs B. We will not investigate this complaint as there is no evidence of fault on the part of the carers.
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London Borough of Ealing (24 000 008)
Statement Upheld Domiciliary care 20-Aug-2024
Summary: Mrs Y complained the Council failed to arrange suitable care for her mother, Mrs X, when she was discharged from hospital. Mrs Y said this meant she and her sister, Ms W, had to provide the care instead. The Council was at fault for delay in arranging a new care provider to help Mrs X, when the original provider did not work out. This caused Mrs Y and her sister Ms W avoidable frustration and upset, for which the Council will apologise. The Council will also identify why the delay happened and what steps it needs to take to prevent similar fault in future.
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Bristol City Council (23 013 816)
Statement Not upheld Domiciliary care 20-Aug-2024
Summary: There was no fault in how the Care Provider or the Council handled matters, when Miss B complained about the arrangements for her care, and that a carer had been racist, or when the Care Provider gave Miss B notice that it would stop providing her care.
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Bolton Metropolitan Borough Council (22 016 488)
Statement Upheld Domiciliary care 20-Aug-2024
Summary: The complaint is about a home care provider commissioned by a council. Record keeping was poor around call timing and duration and there was a failure to discuss an informal carer’s expectations and preferences around delivering personal care. This caused avoidable distress and confusion. The Council will apologise and reduce the outstanding bill.
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Manchester City Council (24 000 639)
Statement Upheld Domiciliary care 18-Aug-2024
Summary: We will not investigate this complaint about failure by an adult social care provider to contact its client’s next of kin when the client became unwell, and after the client died. The care provider has apologised for the distress caused and has contacted all relevant clients to ensure it has contact details for their next of kin. It is unlikely an Ombudsman investigation would achieve anything further.