Domiciliary care


Recent statements in this category are shown below:

  • London Borough of Harrow (18 009 755)

    Statement Not upheld Domiciliary care 09-Apr-2019

    Summary: Ms B complains about the care her father received which resulted in him falling on the stairs and breaking his hip. There is insufficient evidence to establish what happened and, in these circumstances, the Ombudsman does not uphold the complaint.

  • London Borough of Waltham Forest (18 004 668)

    Statement Upheld Domiciliary care 09-Apr-2019

    Summary: Mr B complains the Council has: failed to meet his need for night time care; not progressed his application for a level access shower; refused to repair his intercom; and not taken account of all his disability related expenditure. The evidence does not support the claims about night time care or the level access shower. However, the Council has offered to revisit Mr B to identify a solution for the intercom. It also needs to review his disability related expenditure to address anomalies.

  • Derby City Council (17 017 693)

    Statement Upheld Domiciliary care 08-Apr-2019

    Summary: We uphold Ms A's complaints about inadequate notice and a failure to give her feedback on safeguarding concerns. This caused her avoidable inconvenience and distress. The Council will apologise and meet with Ms A to give her feedback. The Care Provider (Complete Nursing Services) will apologise and revise its contract to include a term about the circumstances when it will give immediate notice to end the service.

  • Complete Nursing Services Limited (18 014 605)

    Statement Upheld Domiciliary care 08-Apr-2019

    Summary: We uphold Ms A's complaints about inadequate notice and a failure to give her feedback on safeguarding concerns. This caused her avoidable inconvenience and distress. The Council will apologise and meet with Ms A to give her feedback. The Care Provider (Complete Nursing Services) will apologise and revise its contract to include a term about the circumstances when it will give immediate notice to end the service.

  • Birmingham City Council (18 009 243)

    Statement Upheld Domiciliary care 04-Apr-2019

    Summary: Ms C complained about the process through which the Council put a home care package in place for her mother. The Council had already apologised to Ms C for the delay in responding to her urgent telephone message on 13 June 2018. The Council has agreed to review the way in which adult social care handles telephone contacts, and to develop an information leaflet about the Council's adult social care needs assessment process.

  • City Of Bradford Metropolitan District Council (18 010 295)

    Statement Upheld Domiciliary care 02-Apr-2019

    Summary: Mr X complains the Council's care provider, Care Unique, failed to meet all his father's care needs. There were faults by the Council and Care Unique, which meant some of the father's needs were not met. The Council has agreed to apologise and pay financial redress.

  • Christies Care Ltd (18 009 871)

    Statement Not upheld Domiciliary care 01-Apr-2019

    Summary: Mr B complains Christies Care failed to provide regular carers with suitable experience/qualifications to meet his mother's needs during 2018 and failed to update her care/support plan when asked. Christies Care accepts there was little continuity over the carers provided and it could have communicated better with Mr B over his mother's care. However, there is not enough evidence of injustice to justify recommending a remedy.

  • Jewel Home Support Ltd (18 003 469)

    Statement Upheld Domiciliary care 29-Mar-2019

    Summary: Ms X complained the care provider provided her with inadequate care, failed to make reasonable adjustments, unfairly terminated her care and did not investigate her complaint properly.
    Ms X says this caused her distress and created a risk to her health. The care provider was at fault when it failed to provide the service agreed with Ms X or give adequate reasons why it refused her request for reasonable adjustments. The care provider also failed to properly investigate Ms X's complaint. The care provider has made an appropriate financial payment to Ms X to remedy the injustice it caused her and reviewed some of its procedures. It should make further procedural changes. There was no fault in the way the care provider terminated Ms X's contract.

  • Slough Borough Council (18 000 891)

    Statement Not upheld Domiciliary care 29-Mar-2019

    Summary: Mrs X has complained that the Council failed to ensure her mother's needs were being met. There is no evidence of fault by the Council.

  • London Borough of Hillingdon (17 003 012)

    Statement Upheld Domiciliary care 28-Mar-2019

    Summary: Mr B complains on behalf of his late great grandmother, Mrs C. He is unhappy with the care provided to her by a number of organisations which he says led to physical discomfort for her and distress for her family. There were some failings by the Council which it should apologise for and provide Mr B with details of how it will ensure these failings do not happen again. There were no failings by the other organisations involved in Mr B's complaint.

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