Recent statements in this category are shown below:
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Royal Borough of Greenwich (25 005 505)
Statement Upheld Domiciliary care 23-Mar-2026
Summary: Mrs X complained the Council commissioned care provider, Carepoint services Limited, neglected her grandfather, Mr Y. She complained the care provider refused to acknowledge the neglect, despite the Council substantiating the safeguarding concerns. Mrs X said this distressed her family and Mr Y did not have his needs met. There was fault in the way the Council did not acknowledge the safeguarding concerns and complaint handling was poor. This distressed and frustrated Mrs X and Mr Y did not have his needs met in line with his care plan. The Council agreed to apologise, ask the care provider to apologise, make a financial payment and ensure the care provider completes additional training.
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Norfolk County Council (25 006 113)
Statement Upheld Domiciliary care 16-Mar-2026
Summary: Ms X complained about the home care arranged by the Council for her late mother. We found the Council failed to ensure a smooth transition of care it had commissioned between providers which caused Ms X distress and uncertainty about her mother’s care. The Council has agreed to apologise, make a symbolic payment and review its procedures.
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Statement Closed after initial enquiries Domiciliary care 12-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refer the changes Mr X wants to make to his care and support arrangements to the Court of Protection. The Court of Protection is better placed to consider the issues Mr X complains about.
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Hertfordshire County Council (25 015 891)
Statement Closed after initial enquiries Domiciliary care 12-Mar-2026
Summary: We will not investigate this complaint about quality of a domiciliary care package and lack of clarity about how the care would be funded. We could not achieve a more meaningful outcome by investigating the matter now, and there is insufficient evidence of fault in the Council’s actions.
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London Borough of Wandsworth (25 010 570)
Statement Closed after initial enquiries Domiciliary care 10-Mar-2026
Summary: We will not investigate Miss X’s complaint about the quality of care her mother (Mrs Y) received. The Care Provider and the Council have already taken appropriate action to address the issues raised. Further investigation by us can achieve nothing more or the outcome Miss X wants.
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Meridian Health and Social Care Limited (25 016 159)
Statement Upheld Domiciliary care 06-Mar-2026
Summary: We will not investigate this complaint about the actions of a Care Provider. This is because The Care Provider has already taken suitable action to remedy the injustice caused, and we could not achieve anything more meaningful.
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Statement Closed after initial enquiries Domiciliary care 05-Mar-2026
Summary: We will not investigate this complaint about the Council’s commissioned home care provider missed support call visit. Any injustice is not significant enough to justify our involvement.
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London Borough of Hillingdon (25 005 556)
Statement Upheld Domiciliary care 04-Mar-2026
Summary: Mr X complained the Council failed to contact him when carers from Comfort Care Services failed to gain access to his mother’s property to deliver care services on three subsequent days. The care provider failed to follow its no reply procedure and Mr X’s mother was found by paramedics in a distressing state which required hospital admission. A remedy to acknowledge the distress and improve services to prevent similar situations is proposed.
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Peterborough City Council (25 014 716)
Statement Closed after initial enquiries Domiciliary care 03-Mar-2026
Summary: We will not investigate this complaint about adult social care at home. This is because the complaint is late. It is also unlikely we would add to the Council’s investigation and remedy given.
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Faith Home Care Ltd (25 001 551)
Statement Upheld Domiciliary care 27-Feb-2026
Summary: Mr X complained about care Faith Home Care Limited (the provider) delivered to his father, Mr Y. Mr X said this frustrated him and left Mr Y at risk of harm. Mr X suffered an injustice. Mr Y did not suffer an injustice. The provider should apologise to Mr X.