City of Bradford Metropolitan District Council (25 004 997)

Statement Upheld Domiciliary care 24-Feb-2026

Summary: Mrs X complained about the care her father, Mr Z, received in his home, in the lead up to his death. She complained carers failed to treat pressure sores on his body, and suffered unnecessary pain, as a result. We have found fault in the Care Provider acting on behalf of the Council’s actions for failing to follow Mr Z’s care plan, its procedures for recording and reporting skin integrity issues and for delaying in responding to Mrs X’s complaint. The Council has agreed to write to Mrs X to apologise, pay her a financial payment and complete service improvements.

OHC Services Limited (25 012 676)

Statement Closed after initial enquiries Domiciliary care 24-Feb-2026

Summary: We will not investigate Ms X’s complaint about the Care Provider failing to provide support to her father, Mr Y, in the bathroom. This is because a further investigation would not lead to a different outcome and subsequently, we cannot achieve the outcome Ms X wants.

Surecare (Croydon and Sutton) (25 012 250)

Statement Closed after initial enquiries Domiciliary care 23-Feb-2026

Summary: We will not investigate this complaint about privately arranged adult social care at home. This is because the injustice, frustration at not being listened to, is not enough to justify our involvement. It is also unlikely an investigation would reach a different outcome. The complainant wanted the Care Provider to withdraw its service, and that has since happened.

Leeds City Council (25 005 935)

Statement Upheld Domiciliary care 18-Feb-2026

Summary: Miss X complained about the Council’s handling of her care and support needs. We do not find fault in how the Council assessed and met Miss X’s needs, contributed to decisions on her housing situation, responded when her care ended, or in its general communication. We do find fault in the Council’s failure to inform Miss X of changes to her support arrangements in April 2024 and in its initial complaint response, which did not accurately explain what had occurred. However, these faults did not cause Miss X a significant injustice, and no remedy is required.

North Yorkshire Council (25 006 953)

Statement Closed after initial enquiries Domiciliary care 03-Feb-2026

Summary: We cannot investigate Miss X’s complaint about the actions of a care provider acting on behalf of the Council. This is because Miss X began court action about them. The Ombudsman cannot consider cases about matters which have been to court.

Avon Homecare Ltd (25 009 869)

Statement Closed after initial enquiries Domiciliary care 30-Jan-2026

Summary: Mr A complains about the Avon Healthcare in relation to care provided to Mrs B which he said led to her death. We will not investigate the complaint as we would be unlikely to find fault or add to the work Avon Healthcare has already carried out.

Hertfordshire County Council (24 013 678)

Statement Upheld Domiciliary care 30-Jan-2026

Summary: The Council was at fault for its record keeping regarding Mr Y’s care. This has caused uncertainty about whether carers are justifiably ending care calls early and about the care Mr Y received. The Council was not at fault for the other aspects of the complaint. To remedy the injustice caused the Council agreed to apologise, make a payment for the uncertainty caused and remind the care provider to ensure its carers properly record notes in customers care logs

Services for Independent Living (25 004 893)

Statement Not upheld Domiciliary care 28-Jan-2026

Summary: We will not continue our investigation. This is because we are unlikely to achieve a worthwhile outcome.

Durham County Council (24 023 263)

Statement Not upheld Domiciliary care 26-Jan-2026

Summary: Mrs X complains on behalf of Miss Y that the Council did not deal properly with Miss Y’s adult social care. The Council is not at fault.

Peterborough City Council (25 001 064)

Statement Upheld Domiciliary care 19-Jan-2026

Summary: There was fault on the part of the Council’s commissioned care provider which caused injustice to Mrs X. The Council should recognise the distress caused to Mrs X and her family and offer a suitable payment.