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Domiciliary care

Recent statements in this category are shown below:

  • Staffordshire County Council (20 007 513)

    Statement Upheld Domiciliary care 07-Sep-2021

    Summary: Mr X complained about some aspects of the homecare Mr P received by a care provider who had been arranged by the Council. I upheld Mr X's complaint. The Council has agreed to provide a partial refund of the fees Mr P paid for his care and apologise to Mr X for any distress he has suffered. The Council will also share the lessons learned with relevant staff.

  • North Somerset Council (21 001 477)

    Statement Not upheld Domiciliary care 06-Sep-2021

    Summary: The investigation will be discontinued. The Council adequality investigated Mr X's complaint about the training given to a carer attending his mother. A suitable remedy has been proposed.

  • London Borough of Ealing (20 011 169)

    Statement Not upheld Domiciliary care 06-Sep-2021

    Summary: Ms D complained the Council did not properly investigate safeguarding concerns about her mother, Ms C, and the care she was receiving from an independent care agency. Ms D says this caused her anxiety, stress and depression. We found no fault with the Council.

  • London Borough of Ealing (20 012 940)

    Statement Not upheld Domiciliary care 03-Sep-2021

    Summary: I have found no evidence of fault by the Council in the way it dealt with Mrs Y's domiciliary care package

  • Wiltshire Council (20 011 682)

    Statement Not upheld Domiciliary care 03-Sep-2021

    Summary: There was no fault in Mrs Y's nutritional care in a nursing home arranged by a council. There was also no fault in the social worker completing an assessment remotely. The social worker liaised with health professionals as part of the assessment and this was in line with Care and Support Statutory Guidance. So we did not uphold Mr X's complaints.

  • Dudley Metropolitan Borough Council (21 000 367)

    Statement Not upheld Domiciliary care 02-Sep-2021

    Summary: We stopped investigating Mr X's complaint about his mother Mrs Y's home care because there is no injustice to Mrs Y.

  • Midshires Care Limited (20 009 287)

    Statement Not upheld Domiciliary care 27-Aug-2021

    Summary: Mr X complains that a care provider made an unannounced visit to his mother in her home. The complaint was closed because the actions Mr X complained about have not caused his mother an injustice to warrant further pursuit of the matter by the Ombudsman.

  • City of Wolverhampton Council (20 008 211)

    Statement Upheld Domiciliary care 11-Aug-2021

    Summary: the complainant says a care provider commissioned by the Council failed to properly manage financial support for the client. The Council said its care provider responded to the complaint, but it had yet to complete a full investigation and offered to do so. We found the Council through its commissioned Care Provider acted with fault and recommended a proportionate remedy.

  • London Borough of Merton (20 011 610)

    Statement Not upheld Domiciliary care 10-Aug-2021

    Summary: The Council considered Ms X's circumstances properly and offered care and support appropriate to her eligible assessed needs. It was not fault on the part of the Council to change to commissioned services instead of Direct Payments, in accordance with its policy.

  • City of Bradford Metropolitan District Council (20 005 052)

    Statement Upheld Domiciliary care 09-Aug-2021

    Summary: Mr B complains about the care provided to his late father, Mr C, by carers commissioned by the Council. The Council was at fault in that the care provider acting on its behalf failed to provide an adequate service to Mr C causing distress to him and his family. In recognition of the injustice caused, the Council has agreed to apologise to Mr B and make a payment.