Leicestershire County Council (23 002 322)

Statement Upheld Domiciliary care 22-Oct-2023

Summary: Mrs F complained about the quality of home care from 2M Health & Home Care Services, arranged by the Council, for her late husband. We found fault as the care provider failed to monitor Mr F’s health, or to record or report any concerns and failed to seek medical attention for him. This caused significant distress to Mrs F and also uncertainty about whether the faults led to Mr F’s death. The Council will ensure 2M’s staff are trained and report back the outcome of its quality monitoring. It also agreed to apologise and make a payment but Mrs F said she did not want this.

Bluebird Care (Camden & Hampstead) (23 007 243)

Statement Closed after initial enquiries Domiciliary care 22-Oct-2023

Summary: We will not investigate this complaint about the care provider’s handling of Mrs X’s husband’s care. This is because an investigation would not lead to any different findings or outcomes.

Eleanor Nursing and Social Care Limited (22 015 900)

Statement Upheld Domiciliary care 18-Oct-2023

Summary: We upheld a complaint about ending Mr Y’s care without following the contract, about poor complaint handling, timeliness of visits and a failure to arrange an urgent review. We have made some recommendations to prevent recurrence.

London Borough of Havering (23 002 238)

Statement Upheld Domiciliary care 18-Oct-2023

Summary: Mrs X complained on behalf of her late brother about care provided to him at his home by a Council commissioned care provider. We found fault causing an injustice and the Council has agreed to provide an apology and financial remedy to Mrs X.

Midshires Care Limited (22 016 723)

Statement Upheld Domiciliary care 17-Oct-2023

Summary: Mr X complained about the standard of care and support provided to his father, Mr Y, by the care provider. He also complained about the care provider’s failure to properly investigate an unattended fall incident experienced by Mr Y and its poor communication with him and Mr Y’s family. There were some faults by the care provider which caused injustice to Mr Y and his family, including Mr X. The care provider will take action to remedy the injustice caused.

London Borough of Harrow (23 007 920)

Statement Closed after initial enquiries Domiciliary care 17-Oct-2023

Summary: We will not investigate this late complaint about care provided to Mr Y. There is not a good reason for the delay in the matter being brought to the Ombudsman.

Hertfordshire County Council (23 006 894)

Statement Closed after initial enquiries Domiciliary care 10-Oct-2023

Summary: We will not investigate Ms X’s complaint that the Care Provider failed to provide suitable home support. There is either not enough evidence of fault to justify investigating or any injustice is not significant enough to justify our involvement. Therefore, further investigation would not lead to a different outcome.

London Borough of Harrow (23 008 282)

Statement Closed after initial enquiries Domiciliary care 09-Oct-2023

Summary: We will not investigate Ms X’s complaint about the Council’s response to concerns she raised regarding her mother Ms Y’s care. This is because an investigation would be unlikely to provide a worthwhile outcome.

Dorset Council (23 007 930)

Statement Closed after initial enquiries Domiciliary care 08-Oct-2023

Summary: We will not investigate this complaint about the Council’s response to concerns raised by Ms X about her father Mr Y’s care. This is because an investigation would not lead to a different outcome.

Infinite Healthcare Services Ltd (22 002 504)

Statement Not upheld Domiciliary care 28-Sep-2023

Summary: We ended our investigation into Miss X’s complaint about how the Care Provider pursued her for outstanding care charges and the care and support it provided to her. This is because it was unlikely a further investigation would achieve a different outcome and it was unlikely we could add to the Care Provider’s previous investigation.