Domiciliary care

Recent statements in this category are shown below:

  • Norfolk County Council (17 000 398)

    Statement Upheld Domiciliary care 20-Nov-2017

    Summary: There was fault in the setting up of the care package and in the way the Council dealt with the complaint. The Council will within a month of the date of this decision apologise to Mr and Mrs B and pay them £250.

  • Sevacare UK Ltd (17 002 088)

    Statement Upheld Domiciliary care 16-Nov-2017

    Summary: Sevacare did not deal properly with Mrs X over the invoices for her mother's care. It needs to apologise to Mrs X. It also needs to review its invoicing procedures to ensure it does not charge people for care it has not delivered through no fault of its clients.

  • There4U (Salisbury) Ltd (16 015 278)

    Statement Not upheld Domiciliary care 15-Nov-2017

    Summary: The care provider apologised for the shortcomings identified in its care to Mrs X and took action as a result. It also wrote off some care charges. I am now satisfied that the action taken by the care provider are sufficient to remedy any injustice caused.

  • Wirral Metropolitan Borough Council (16 015 707)

    Statement Upheld Domiciliary care 13-Nov-2017

    Summary: There was a failure to keep appropriate records, or review Ms Y's care needs and calls to her were often late. This is fault. As Ms Y has died, it is not appropriate to recommend a remedy for her. But the Council will apologise to Mr S who has suffered avoidable frustration and distress. The Council will also undertake contract monitoring focussing on the fault identified in this statement.

  • London Borough of Southwark (16 017 547)

    Statement Upheld Domiciliary care 10-Nov-2017

    Summary: There was fault by the Council in not giving adequate notice of a ten fold increase in the contributions Mr C had to make to his care charges. This meant Mr C could not consider his care needs in a planned way. When Mr C's needs were reassessed they were reduced. There was delay in telling the complainant of the increase to the direct debit necessary to meet the new charges. To remedy the complaint the Council will, within one month of the date of this decision, remove £2,677.92 of the charges from the account.

  • Care Outlook Ltd (17 010 959)

    Statement Closed after initial enquiries Domiciliary care 08-Nov-2017

    Summary: The Ombudsman will not investigate Mrs X's complaint about a care provider's actions in 2015. Mrs X has made her complaint late and I do not see good reasons to investigate. This is mainly because Mrs X has already achieved a partial remedy.

  • Dynamic People Ltd (16 012 865)

    Statement Not upheld Domiciliary care 08-Nov-2017

    Summary: The care provider has not acted with fault in the way it has cared for Mrs A.

  • Kent County Council (17 002 038)

    Statement Upheld Domiciliary care 06-Nov-2017

    Summary: The Council delayed in reviewing Mrs P's needs and updating her care and support plan. Her care provider, Boldglen, also failed to consistently meet all her care needs. The Council needs to apologise and pay financial redress to her granddaughter.

  • Oxfordshire County Council (16 015 192)

    Statement Upheld Domiciliary care 24-Oct-2017

    Summary: the Council is at fault for its approach to calculation of a suitable budget for Mr B's mother's care needs. An apology, changes to procedures, recalculation of the budget and backdating, payment of £1,275 towards Mr B's legal expenses and payment of £500 is satisfactory remedy for the injustice caused

  • The Care Bureau Ltd (16 017 421)

    Statement Upheld Domiciliary care 23-Oct-2017

    Summary: There were some faults in the home care service The Care Bureau gave Mrs C. At my recommendation, The Care Bureau has agreed to apologise, make payments to Mr and Mrs B and Mrs C and review what happened.