Community Case Management Ltd (24 023 412)

Statement Closed after initial enquiries Domiciliary care 14-Jul-2025

Summary: We will not investigate this complaint about @.

North East Lincolnshire Council (24 011 246)

Statement Upheld Domiciliary care 06-Jul-2025

Summary: Mrs X complained about the care and support Mr Y received. We find the care provider at fault for billing Mr Y for support hours he did not receive and for delays in responding to Mrs X. The care provider has agreed to apologise, refund the overcharged care hours, and make a symbolic payment to recognise the frustration caused.

Leicestershire County Council (24 012 029)

Statement Upheld Domiciliary care 24-Jun-2025

Summary: Mrs H complained a Care Provider wrongly told her that her mother, Mrs G, would not have to pay for care she received at home for six weeks. We did not uphold the complaint. While there was some evidence to support Mrs H’s account and some poor complaint handling by the Provider, this did not cause Mrs G or Mrs H an injustice.

Blackpool Borough Council (24 017 276)

Statement Closed after initial enquiries Domiciliary care 23-Jun-2025

Summary: We will not investigate this complaint about domiciliary care. Further investigation would not lead to a different outcome.

RUMAX LIMITED (24 020 707)

Statement Closed after initial enquiries Domiciliary care 22-Jun-2025

Summary: We will not investigate this complaint about the Care Provider allegedly losing Ms Y’s key. The small claims court is best placed to consider the claim for the cost of replacement locks.

Midshires Care Limited (24 017 966)

Statement Not upheld Domiciliary care 22-Jun-2025

Summary: Mr X complained about a live in carer’s treatment of Mr Y following an accusation Mr Y had used a racial slur towards the carer. Mr X complained the carer was negligent and deliberately mistreated and isolated Mr Y in his own home, causing him a great deal of distress. We have ended our investigation as we cannot achieve a worthwhile outcome from further investigation as we are unlikely to be able to achieve the remedy Mr X wants.

Midshires Care Limited (24 021 020)

Statement Closed after initial enquiries Domiciliary care 17-Jun-2025

Summary: We will not investigate Miss X’s complaint about the Care Provider’s handling of her grandmother’s care. The Care Provider has investigated Miss X’s concerns, upheld her complaint, apologised and offered to waive care and cancellation charges. We could not add to the Care Provider’s responses by investigating the matter further.

Derby City Council (24 017 462)

Statement Closed after initial enquiries Domiciliary care 11-Jun-2025

Summary: Miss X complained about a lack of support to complain about a care worker, and about a failure to allocate a named social worker to her case. We will not investigate this complaint because it is unlikely that an investigation would find evidence of fault in the Council’s actions.

Liverpool City Council (24 018 908)

Statement Closed after initial enquiries Domiciliary care 10-Jun-2025

Summary: We will not investigate Ms X’s complaint about her treatment by the Council and its care provider. This is mainly because there is not enough evidence of fault. We will not investigate the care provided for Ms X’s relative because Ms X is not a suitable representative.

Promedica24 (Lancashire) Limited (24 006 336)

Statement Not upheld Domiciliary care 09-Jun-2025

Summary: Mr A complained that the care provider failed to keep his mother Mrs X safe in her home. In particular he complains that the live-in carer was unaware Mrs X had left the house alone in the night, or had put liquid soap in her own food. The evidence shows the care provider took appropriate action to address the incidents but the family chose to terminate the contract.