Domiciliary care

Recent statements in this category are shown below:

  • Kent County Council (19 010 756)

    Statement Upheld Domiciliary care 13-Jul-2020

    Summary: Mr X complained the Council failed to provide him with suitable care for four months. He also said the Council did not provide him with satisfactory care when his care visits resumed. He said this negatively affected his health. There was fault in the Council's actions but this did not lead to an injustice for Mr X.

  • Docmar Limited (19 006 502)

    Statement Upheld Domiciliary care 02-Jul-2020

    Summary: Miss Y complained the care provider failed to provide adequate care and support to her grandmother, behaved in an intimidating way towards the family and then ended the contract without notice, leaving her grandmother without the support she needed. We have found fault with the care provider's record keeping and for not providing all the care required by the care plan. It has already remedied the injustice caused.

  • Southend Rochford Care Services Limited (19 009 707)

    Statement Upheld Domiciliary care 29-Jun-2020

    Summary: Ms C complained that the homecare provider failed to alert the district nurse and/or the family, when they found her grandmother (Mrs G) unresponsive on arrival. As a result, Ms C and her mother did not have an opportunity to say goodbye to Mrs G, in an appropriate manner, when she passed away. The Ombudsman found fault with the actions of the care provider, for which the care provider has agreed to apologise.

  • Essex County Council (19 004 000)

    Statement Upheld Domiciliary care 29-Jun-2020

    Summary: Mr C complained to us about the home care the Council arranged for his mother between June 2018 and September 2018, and the way in which the care provider and the Council dealt with his concerns. The Ombudsman found fault, which the Council has agreed to apologise for. The Council will also share the lessons learned with relevant staff and ensure that all homecare providers it uses have a system in place to record the time a care worker arrives for a visit to a client and the time they leave.

  • London Borough of Wandsworth (19 004 947)

    Statement Upheld Domiciliary care 26-May-2020

    Summary: Ms X complains about the care services provided to her. She says the Council's actions left her with inadequate care. From the evidence provided, the Ombudsman finds fault with the Council as there were periods Ms X did not receive care and inconsistencies in the care provider's records. There were also delays in assessing Ms X and in carrying out a safeguarding enquiry. The Ombudsman has made recommendations to remedy the injustice caused to Ms X which the Council has agreed to.

  • Storm Homecare Ltd (19 003 864)

    Statement Upheld Domiciliary care 01-Apr-2020

    Summary: The Ombudsman found a home care provider was entitled to end a care agreement, but there was fault with the way it communicated this to the family. The Ombudsman also found fault by the care agency in missing a carer visit. However, the care provider has acknowledged the fault and taken appropriate action to put this right.

  • Hamax Ltd (19 011 412)

    Statement Not upheld Domiciliary care 30-Mar-2020

    Summary: There was no evidence of fault in the way the agency's carer provided care to Mr and Mrs D while she lived with them.

  • Royal Borough of Kensington & Chelsea (19 008 936)

    Statement Upheld Domiciliary care 18-Mar-2020

    Summary: Ms X complains the Council failed to provide appropriate care and support to her grandmother, Mrs Y, causing Mrs Y to suffer a painful death. The Ombudsman finds the Council at fault causing Mrs Y and her family distress. He recommends the Council provides an apology, makes a payment and acts to prevent recurrence.

  • Tameside Metropolitan Borough Council (19 009 804)

    Statement Upheld Domiciliary care 12-Mar-2020

    Summary: The Council did not provide a proper response to complaints about the service the complainant received from a home care agency. The Council has implemented several service improvements, both with respect to the commissioning of care, and also its investigation of complaints and safeguarding concerns. The Council also offered a financial remedy for the complainant's distress, and her representative's time and trouble, but has agreed to increase this offer upon recommendation from the Ombudsman.

  • North Yorkshire County Council (19 005 211)

    Statement Upheld Domiciliary care 10-Mar-2020

    Summary: Mrs X complains the Council's actions have prevented her from accessing an appropriate care and support package to meet her assessed needs. The delays in completing Mrs X's reassessment were in part due to fault by the Council, but this fault has not caused Mrs X a significant injustice. The failure to finalise Mrs X's support plan or provide her with a support package is not due to fault on the part of the Council.

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