Recent statements in this category are shown below:
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Solihull Metropolitan Borough Council (25 019 759)
Statement Closed after initial enquiries Residential care 13-Jul-2026
Summary: We will not investigate this complaint about the Care Provider’s communication with the family of a person in its care. Any injustice caused to the family is not sufficient in itself to justify investigation by the Ombudsman.
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Statement Closed after initial enquiries Residential care 08-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the impact on her when the Council placed her partner in a care home. This is because we cannot achieve a worthwhile outcome.
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Care UK Community Partnerships Ltd (25 025 244)
Statement Upheld Residential care 08-Jul-2026
Summary: We will not investigate Mrs X’s complaint about a care home providing a poor standard of care to her late father. This is because we could not add to the Care Provider’s investigation and a further investigation would not lead to a different outcome. The Council has also offered an appropriate remedy.
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Barchester Healthcare Homes Limited (25 027 378)
Statement Closed after initial enquiries Residential care 08-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the poor care her late father, Mr Y, received at the Care Home. This is because the complaint is late.
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Statement Closed after initial enquiries Residential care 07-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s commissioned Nursing Home donating her late mother’s belongings. This is because a further investigation would not lead to a different outcome and we could not add to the previous investigation.
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Barchester Healthcare Homes Limited (25 026 071)
Statement Closed after initial enquiries Residential care 06-Jul-2026
Summary: We will not investigate this complaint about the way the care provider managed the care of Mrs X’s mother. We could not add to any previous investigation by the organisation and we cannot achieve the outcome Mrs X wants.
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Kirklees Metropolitan Borough Council (25 008 639)
Statement Upheld Residential care 02-Jul-2026
Summary: Mrs X and Mrs Z complain about their mother’s care and treatment by Kirklees Metropolitan Borough Council and Locala. We found fault by the Council and Locala in relation to communication and parts of Mrs Y’s end of life care. As a result, Mrs X and Mrs Z were caused uncertainty, frustration and distress. We recommend the Council and Locala apologise, pay a total of £600 and make systemic improvements. We did not find fault with Mrs Y’s daily care and discharge planning.
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North Northamptonshire Council (25 020 613)
Statement Closed after initial enquiries Residential care 02-Jul-2026
Summary: We will not investigate Ms X's complaint about the Care Home’s handling of her relative’s, Mr Y’s, care fees. There is no worthwhile outcome achievable by our investigation.
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London Borough of Camden (25 019 995)
Statement Closed after initial enquiries Residential care 01-Jul-2026
Summary: Mrs X complains about her mother, Ms Y’s, residential care which is funded by the London Borough of Camden and NHS West and North London ICB. We will not consider Mrs X’s complaint at this time. There are ongoing proceedings in the Court of Protection in relation to key aspects of Ms Y’s care. It would not be appropriate for us to consider her complaint further until the Court's proceedings have concluded.
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Bracknell Forest Council (25 010 124)
Statement Upheld Residential care 30-Jun-2026
Summary: Ms C complains the Care Provider, acting for the Council and ICB, failed to provide satisfactory care to Mrs D which resulted in her not receiving suitable health care and support. Ms C also complains the Council failed to investigate the Care Provider through safeguarding properly. There was service failure by the Care Provider which has caused uncertainty about whether Mrs D received suitable care and support. The Council, and Care Provider have agreed to make service improvements and a symbolic payment to Ms C for the distress caused by the service failure.