Residential care


Recent statements in this category are shown below:

  • Ideal Carehomes (Number One) Limited (18 018 524)

    Statement Upheld Residential care 09-Sep-2019

    Summary: The care provider has acknowledged faults in the actions of some staff and offered a refund of fees in recognition. There were other incidents where Mr X came to harm in the home as a result of actions by other residents or himself and the care provider took appropriate action.

  • Lincolnshire County Council (18 019 814)

    Statement Upheld Residential care 06-Sep-2019

    Summary: Mrs X complained the Council's commissioned care provider stopped her mother's, Mrs Y's medication and lied about how this occurred. When Mrs X complained it gave Mrs Y notice causing them distress and anxiety and they had to find an alternative care home at short notice. The care provider was at fault for stopping medication without checking with a GP. This did not cause significant harm to Mrs Y but caused some confusion. The care provider was entitled to give notice to Mrs Y. The care provider has already amended its medication procedures. The Council has agreed to apologise to Mrs X for the confusion caused.

  • Coppice Lea (18 001 953)

    Statement Not upheld Residential care 06-Sep-2019

    Summary: The Ombudsmen found no fault by a Council and GP Practice in terms of the care provided to an elderly woman in hospital and a nursing home. The Ombudsmen found fault with the Trust's failure to arrange a heart scan but are satisfied this did not have a significant impact on the woman's care.

  • Kent County Council (19 000 949)

    Statement Upheld Residential care 04-Sep-2019

    Summary: The Care Provider which acted for the Council failed to deliver two to one support for Mr B. This was not in line with the agreed plan of care and was fault causing avoidable distress. The Council will apologise within one month of my final decision. We do not uphold other complaints about Mr B's care.

  • London Borough of Merton (18 011 437)

    Statement Upheld Residential care 03-Sep-2019

    Summary: Mrs R says the Council delayed inexcusably in finding a suitable care placement for her son, Mr C. The Council was at fault. This fault caused Mr C and Mrs R distress. The Council has now found new accommodation for Mr C and apologised to Mrs R. It has agreed to apologise to Mr C and pay both sums to remedy its fault.

  • Burlington Care (Yorkshire) Limited (18 014 919)

    Statement Upheld Residential care 02-Sep-2019

    Summary: Mr X complains The Hawthornes care home did not care for his parents properly and failed to treat them as individuals during a respite stay in 2018. The Ombudsman finds the Care Provider's failure to properly explore and assess Mr X's parents' needs before their admission directly contributed to the later difficulties it had providing personal care to Mr X's mother. This was fault. The Care Provider has agreed to apologise, refund some of the fees paid and consider how it can improve its pre-admission assessment process.

  • London Borough of Haringey (18 010 918)

    Statement Upheld Residential care 02-Sep-2019

    Summary: The Council failed to ensure a safeguarding investigation carried out by another Council into the care the late Mrs Y received at a care home, was completed properly. It failed to take adequate action to chase the progress and outcome of the investigation. Consequently, any poor care may have gone unchallenged. This may have had implications for Mrs Y and other residents. The Council also failed to communicate with Mrs Y's daughter and failed to deal with her complaints properly.

  • Methodist Homes (18 014 561)

    Statement Not upheld Residential care 02-Sep-2019

    Summary: Mr X complained on behalf of his mother, Ms Y about the care provided to her and about the care provider's response to a fall. There was no fault in the care provider's actions to consider Ms Y's care needs, comply with medical professional advice after her fall or decision not to notify the Care Quality Commission.

  • Avery Homes Nuneaton Limited (19 003 100)

    Statement Upheld Residential care 30-Aug-2019

    Summary: the care provider acknowledges it failed to update its information about Mrs X and so did not provide her with proper care and treatment during her stay. It has now apologised, reviewed its procedures and offered a full refund of her fees. That is a suitable remedy for the injustice suffered.

  • Derbyshire County Council (18 011 454)

    Statement Upheld Residential care 29-Aug-2019

    Summary: Mrs Z complains of failings by staff at a care home (the Home) when her grandmother, Mrs X, suffered a broken hip after an incident with another resident and was unable to return to the Home. She says Mrs X has suffered as a result of the failings of others. There was some fault in delayed communication and complaint handling, but none in the principal matters complained of.