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Residential care


Recent statements in this category are shown below:

  • Rushcliffe Care Ltd (21 002 808)

    Statement Upheld Residential care 13-Dec-2021

    Summary: Mrs X complains about the failure of a care home to administer her mother's medication correctly. There was fault which warrants a remedy.

  • Health & Care Services (NW) Limited (21 002 603)

    Statement Upheld Residential care 10-Dec-2021

    Summary: Mrs X complains about the Care Provider's treatment of her late husband, Mr Y's, funded nursing care payments. Mrs X says this caused Mr Y a financial loss and caused her additional upset and distress while grieving for him. We find the Care Provider at fault in the way it dealt with Mrs X's complaint and in its contract which was unclear. The Care Provider has agreed to pay Mrs X £450 for the stress and uncertainty it caused. It has also agreed to review its complaints handling, and to make sure its contract is clear.

  • Bury Metropolitan Borough Council (20 013 687)

    Statement Not upheld Residential care 09-Dec-2021

    Summary: it was not fault for the Council-commissioned care home not to inform Mrs X when her mother had a fall in the shower because her mother had capacity at the time and did not sustain any injuries or need medical attention. We have not upheld Mrs X's complaint that her mother's mobility deteriorated during her temporary respite stay because care home staff did not give her sufficient support and encouragement to mobilise.

  • Kirklees Metropolitan Borough Council (21 010 143)

    Statement Upheld Residential care 08-Dec-2021

    Summary: We will not investigate Mrs B's complaint about the way she was treated by her Care Provider. This is because we are satisfied with the remedy provided.

  • Durham County Council (21 002 373)

    Statement Upheld Residential care 07-Dec-2021

    Summary: We upheld Mrs X's complaint about her late father's care in a council-funded care home. The failings in care were neglect. The Council will apologise, make a symbolic payment and take action described in this statement to minimise the risk of recurrence.

  • Ferndale Care Home (21 001 135)

    Statement Upheld Residential care 07-Dec-2021

    Summary: the complainant Mrs X complained the Care Provider failed to give due notice of ending her father's care or of its concerns about his increasing care needs. The Care Provider said it acted in the client's best interests and arranged a meeting which the family did not attend. We found the Care Provider caused an injustice by failing to set out clear notice arrangements and through not raising its significant concerns. The Care Provider has agreed our remedy.

  • The Orders Of St. John Care Trust (20 011 250)

    Statement Upheld Residential care 06-Dec-2021

    Summary: The care provider did not adhere to the terms of its 2019 contract about the payment of Funded Nursing Care (FNC) awards. It agrees to apologise to Mr X and refund the relevant amounts for 2019-2020. It did adhere to the changed terms of contract in 2020 and no injustice was caused by its actions then.

  • Athena Healthcare (Oxford Road) Limited (20 014 130)

    Statement Upheld Residential care 01-Dec-2021

    Summary: The Care Provider failed to keep adequate records of the care offered to Mr & Mrs Y during a residential respite stay. It also failed to deal with Mrs X's complaint about this in a timely manner.

  • Suffolk County Council (21 005 799)

    Statement Not upheld Residential care 01-Dec-2021

    Summary: This investigation is discontinued. Any further investigation by this office is unlikely to have a worthwhile outcome, and we cannot achieve the outcome Mr X is seeking.

  • Lancashire County Council (20 014 118)

    Statement Upheld Residential care 25-Nov-2021

    Summary: Mrs C complained to us about the care her father received in the care home he lives, which has been arranged and commissioned by the Council. I found there were some shortfalls with regards to his care, which resulted in an injustice to him and distress to Mrs C. The Council has agreed to apologise for this and provide a financial remedy.