Residential care


Recent statements in this category are shown below:

  • Jewish Care (24 017 682)

    Statement Closed after initial enquiries Residential care 24-Jun-2025

    Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.

  • Buckland Care Limited (24 014 761)

    Statement Upheld Residential care 23-Jun-2025

    Summary: Mrs Y complains the Care Provider did not put proper safeguarding measures in place to protect Mrs X. Mrs Y says this caused her Mrs X physical harm, and meant she died sooner than expected. The Ombudsman finds the Care Provider at fault, which caused Mrs X and Mrs Y injustice. The Care Provider has agreed to apologise to Mrs Y and make a service improvement.

  • Park Homes (UK) Limited (24 017 587)

    Statement Not upheld Residential care 17-Jun-2025

    Summary: Mrs X complained about the quality of care provided to her late mother Mrs Y at a care home. We have ended our investigation as there is no worthwhile outcome we could achieve by further investigating this complaint.

  • Castle Mead Court Care Centre Limited (24 016 718)

    Statement Upheld Residential care 16-Jun-2025

    Summary: The Care Provider failed to deliver aspects of Mr X’s care plan. It also failed to follow its complaint process when responding to Mrs X’s complaint. This caused Mrs X distress and uncertainty. The Care Provider has agreed to apologise, make a payment to Mrs X and review its record keeping.

  • Cheshire East Council (24 021 650)

    Statement Closed after initial enquiries Residential care 16-Jun-2025

    Summary: We will not investigate this complaint about the quality of care in a care home. There is insufficient evidence of fault in some areas of complaint, and insufficient evidence of injustice in others, to warrant investigation by the Ombudsman.

  • Dorset Council (24 008 916)

    Statement Upheld Residential care 16-Jun-2025

    Summary: Mrs X complains the Council failed to ensure her mother, Mrs Y, received the care she had been assessed as needing at Blandford Grange Care Home, and failed to carry out proper safeguarding enquiries into her concerns. The Care Home did not always meet Mrs Y’s needs, which could have put her at risk of harm, although there is no evidence of significant harm to Mrs Y. Nevertheless, the Council needs to apologise to Mrs X for the distress caused to her and her mother.

  • Lovett Care Limited (24 016 717)

    Statement Closed after initial enquiries Residential care 12-Jun-2025

    Summary: We will not investigate Mrs X’s complaint about the standard of care she received whilst staying at a care home. This is because an investigation would not lead to any further findings or worthwhile outcomes. In addition, there is another body better placed to consider her complaint about the Council’s handling of her personal data.

  • Worcestershire County Council (24 010 933)

    Statement Closed after initial enquiries Residential care 09-Jun-2025

    Summary: We will not investigate Miss X’s complaint about the care her late father Mr Y received from a Council-commissioned care home. The main injustice would be to Mr Y, who has died so we cannot provide them with any remedy. While it is upsetting for Miss X, there is not remaining significant injustice to justify us investigating.

  • Lancashire County Council (24 009 525)

    Statement Closed after initial enquiries Residential care 08-Jun-2025

    Summary: We will not investigate Mrs X’s complaint about Mr Z’s care home neglecting him during his stay. This is because an investigation is not likely to reach any different findings or outcomes.

  • Anchor Hanover Group (24 021 227)

    Statement Closed after initial enquiries Residential care 08-Jun-2025

    Summary: We will not investigate Mrs X’s complaint the Care Home was failing to safeguard her mother. The Office of Public Guardian is best placed to consider her concerns, and further investigation would not lead to a different outcome.

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