Residential care


Recent statements in this category are shown below:

  • Care UK Community Partnerships Limited (20 007 872)

    Statement Upheld Residential care 06-May-2021

    Summary: There is evidence of fault by the Care Provider in this complaint. Ms X's mother's jewellery was lost because of the actions of a care worker. There were inconsistencies in the Care Provider's response to Ms X's complaint. It also failed to offer an adequate remedy for the injustice caused.

  • Lancashire County Council (20 002 918)

    Statement Upheld Residential care 06-May-2021

    Summary: Miss C complained about the quality of care her late father received at the care home in which he was a resident. She also complained the Council completed a safeguarding enquiry which was a waste of time. We find there was some fault in the care home's consideration of what preventive measures to implement to reduce Mr D's risk of falls. The care home also failed to follow its own observation policy. The Council's safeguarding enquiry addressed the concerns about the preventive measures and recommended service improvements. However, it wrongly concluded the care home followed its observation policy. The Council has agreed to our recommendations to address the injustice caused by fault.

  • West Sussex County Council (20 001 798)

    Statement Not upheld Residential care 04-May-2021

    Summary: Ms X complained the Council refused to end her father's placement at a care home after he was admitted to hospital and continued to charge his care contributions. The Ombudsman finds the Council was not at fault.

  • South Gloucestershire Council (20 006 084)

    Statement Upheld Residential care 04-May-2021

    Summary: We upheld some of Mr X's complaints. There was poor communication by a care provider which acted on behalf of a council. The Council will apologise and make a symbolic payment to reflect his avoidable distress.

  • Tameside Metropolitan Borough Council (20 006 604)

    Statement Upheld Residential care 04-May-2021

    Summary: The Council failed to provide full information to Mrs C and her mother about the possibility of 24-hour care at home before she was discharged from hospital. An apology and payment to Mrs C, along with procedural changes, is satisfactory remedy.

  • Runwood Homes Limited (19 017 329)

    Statement Not upheld Residential care 04-May-2021

    Summary: Mr B complains about the care his mother, Mrs C, received while resident at the Home. He says Mrs C had large number of falls, including three within the space of two days that saw her hospitalised twice. He complains the Home readmitted Mrs C from the hospital during the earlier hours when it could not meet her needs. The Ombudsman does not find fault.

  • Nazareth Care Charitable Trust (20 002 290)

    Statement Upheld Residential care 30-Apr-2021

    Summary: We upheld a complaint about fees. The Care Provider failed to give key information in writing about fees, failed to respond to correspondence fully or at all and did not treat funded nursing care payments in line with its contract. The Care Provider will apologise, adjust Mrs Y's charges, make Mr X a payment to reflect his avoidable time and trouble and review its contract and procedures as described in this statement.

  • The Park Gate Care Home LLP (20 004 167)

    Statement Not upheld Residential care 29-Apr-2021

    Summary: There is no evidence the actions of the care provider caused injustice to Mrs X. It was not part of its role to apply for fast-track funding.

  • London Borough of Newham (19 007 669)

    Statement Upheld Residential care 26-Apr-2021

    Summary: The Ombudsmen find fault in the way a Care Home monitored and recorded the condition of a resident's foot. However, the Care Home has already accepted this failing and taken suitable action to improve its practice. The Ombudsmen has not found fault in the Care Home's actions during a week in late October 2018 as there no clear indications it should have escalated the resident's care during that time.

  • Wirral Metropolitan Borough Council (20 001 577)

    Statement Upheld Residential care 22-Apr-2021

    Summary: Miss B complained on behalf of her disabled brother Mr C about how the Council dealt with his need for a change of residential placement, and matters associated with that. We find there was fault by the Council resulting in significant injustice, including a lengthy period in an unsuitable placement, for which a remedy has been agreed.

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