Dudley Metropolitan Borough Council (25 015 082)

Statement Upheld Residential care 18-Aug-2026

Summary: Minster Care Group, acting on the Council’s behalf was at fault for failing to protect Mr Y’s dignity, respect and privacy following an incident in which he fell and injured himself. It caused Mr Y’s son, Mr X, distress. It was not at fault for the way it considered Mr Y’s risk assessment or for its complaint response. The Council has agreed to apologise and make a payment to Mr X.

Park View Care Home (Ipswich) Limited (25 016 423)

Statement Not upheld Residential care 16-Aug-2026

Summary: Based on the evidence seen so far, we propose to end our investigation into Mrs X's complaint about the care her mother received. While there is evidence of fault in the care provider's assessment, care planning and monitoring, the provider has already offered a remedy which appropriately addresses the injustice caused. Further investigation is unlikely to achieve a more meaningful outcome.

Sanctuary Care Limited (25 014 574)

Statement Upheld Residential care 10-Aug-2026

Summary: The Care Provider was at fault for damaging and losing Mrs Y’s clothing. This caused Mrs X frustration and financial costs for replacing the clothing. It was also at fault for one occasion when it delayed washing and dressing Mrs Y and for a delayed complaint response to Mrs X. The Provider has already offered Mrs X a payment which is a suitable remedy for the frustration the faults caused. The Provider was not at fault for its actions after Mrs Y fell and for the hygiene and personal care it provided to Mrs Y.

Care UK Community Partnerships Ltd (25 024 091)

Statement Closed after initial enquiries Residential care 03-Aug-2026

Summary: We will not investigate Miss X’s complaint about the Care Provider allowing a new development to be built next to her father’s Care Home. This is because it is unlikely we would find fault with the Care Provider, there is another body better placed to consider her concerns and we cannot achieve the outcome she wants.

Croft Carehomes Limited (25 027 900)

Statement Closed after initial enquiries Residential care 02-Aug-2026

Summary: We will not investigate Mrs X’s complaint about the Care Home providing poor care to her late mother, Mrs Y. This is because a further investigation would not lead to a different outcome and it is unlikely we would find fault with the Care Provider.

Oxfordshire County Council (25 029 311)

Statement Closed after initial enquiries Residential care 30-Jul-2026

Summary: Mrs Y complained that items belonging to her late father, Mr X, were lost on the day he went into hospital from his care home. While we recognise the importance of the items to Mrs Y, we will not investigate her complaint because an investigation would be unlikely to add to the responses she has already received from the organisations.

Park Homes (UK) Limited (25 029 593)

Statement Upheld Residential care 30-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Care Home providing poor care to his mother. This is because we could not add to the Care Provider’s investigation, a further investigation would not lead to a different outcome, it is unlikely we would find fault and some personal injustice is not significant enough to warrant an investigation.

Netherclay House (25 021 986)

Statement Closed after initial enquiries Residential care 29-Jul-2026

Summary: We will not investigate this complaint about a fall Mrs Y suffered while in respite care because further investigation would be unlikely to lead to a different outcome.

Melrose Court Rest Home Limited (26 011 178)

Statement Closed after initial enquiries Residential care 29-Jul-2026

Summary: We will not investigate Mrs X’s complaint about her relative’s missing jewellery while in the care home. This is because it is reasonable to expect Mrs X to go to court.

DSL Care Ltd (25 016 474)

Statement Closed after initial enquiries Residential care 28-Jul-2026

Summary: We will not investigate Mrs X’s complaint about the standard of care delivered by a Care Provider to her mother, Mrs Y, before she passed away. We have no jurisdiction to establish cause of death so cannot achieve the outcome Mrs X wants.