Recent statements in this category are shown below:
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Essex County Council (24 001 445)
Report Upheld Residential care 04-Dec-2024
Summary: Mrs X complained about the Council’s decision to move her late husband Mr X from a local residential care setting to another one which was further away. She said the Council failed to consider her objections and denied her an opportunity to pay top up fees for Mr X. The Council only responded to her complaint after moving Mr X to another residential care setting.
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St. Matthews Limited (23 018 909)
Statement Upheld Residential care 03-Dec-2024
Summary: There is some evidence that the care provider did not always meet Mrs X’s hydration needs while she was resident. The care provider should apologise and pay a sum to Mrs X and Mrs A in recognition of the distress caused.
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Barchester Healthcare Homes Limited (24 002 136)
Statement Upheld Residential care 03-Dec-2024
Summary: Ms T complained about the way Barchester Healthcare Homes dealt with payment for her father’s care. We found the Council is at fault in its communication with Ms T. Barchester Healthcare Homes has recognised this and apologised. It has also agreed to make a symbolic payment to Ms T in recognition of the impact on her.
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Somerset Care Limited (24 008 809)
Statement Closed after initial enquiries Residential care 28-Nov-2024
Summary: Ms A complains about the care and treatment her aunt, Mrs B, received at Lavender Court, run by Somerset Care. We will not investigate this complaint because Somerset Care has already admitted it made mistakes and acted to ensure they do not happen again. We have seen evidence of these actions and further investigation is unlikely to achieve anything more.
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Statement Upheld Residential care 28-Nov-2024
Summary: Ms A complains about the care and treatment her aunt, Mrs B, received at Lavender Court, run by Somerset Care. We will not investigate this complaint because Somerset Care has already admitted it made mistakes and acted to ensure they do not happen again. We have seen evidence of these actions and further investigation is unlikely to achieve anything more.
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Ideal Carehomes (Number One) Limited (23 021 208)
Statement Upheld Residential care 27-Nov-2024
Summary: Mrs Z, on behalf of her mother Mrs x, complained the care provider failed to properly administer medication and failed to provide appropriate personal care. Mrs Z says this has caused distress and undermined her trust. The care provider accepts fault in respect of the administration of medication and some personal care issues, has apologised and taken action. The provides a proportionate and appropriate remedy for the injustice in this case.
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London Borough of Barnet (23 020 649)
Statement Upheld Residential care 25-Nov-2024
Summary: Mr X complained about the care provided to his late grandfather, Mr Y at the Council commissioned care home. The care home was at fault for not properly recording communication with relatives, for not completing an accident report and for when a staff member was rude to Mr Y. The Council has agreed to apologise to Mr X and make a symbolic payment to acknowledge the distress and uncertainty caused. The Council has already taken appropriate action to prevent a recurrence of the faults.
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East Sussex County Council (24 003 532)
Statement Not upheld Residential care 22-Nov-2024
Summary: Mrs X complained about the quality of care provided to her late mother at a care home. We have ended the investigation as it is unlikely further investigation by us would lead to a different outcome and Mrs X says she has started legal action which will consider the same matters raised in the complaint to us.
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East Sussex County Council (24 009 453)
Statement Upheld Residential care 22-Nov-2024
Summary: We will not investigate Miss X’s complaint that her mother’s care provider failed to provide care in line with the care plan. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Hampshire County Council (23 017 812)
Statement Not upheld Residential care 20-Nov-2024
Summary: We found fault with the end of life care provided to Mrs Y by the Nursing Home. The Nursing Home pay Mrs Y’s daughter, Ms X, a symbolic financial remedy in recognition of the distress this caused.