Recent statements in this category are shown below:
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Barchester Healthcare Homes Limited (24 018 019)
Statement Upheld Residential care 20-Jul-2026
Summary: There was fault on the part of the care provider which led to suffering and distress for Mr X and distress for Mrs X. The care provider acknowledges fault in its record keeping and offers a goodwill payment. It should make a more significant payment to reflect the injustice caused by its actions.
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Care UK Community Partnerships Ltd (25 008 149)
Statement Upheld Residential care 20-Jul-2026
Summary: Mrs Z complained Care UK Community Partnerships Ltd (the care provider) moved her brother, Mr X into unsuitable residential care accommodation without properly assessing his needs and ended his stay without giving notice. She says this distressed Mr X and his family and financially impacted them. We uphold the complaint. The care provider did not properly assess Mr X’s care and support needs and did not properly respond to Mrs Z’s complaint. Mr X and Mrs Z suffered injustice. The care provider has agreed to apologise, make a financial payment and improve its service.
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Buckinghamshire Council (25 013 013)
Statement Upheld Residential care 16-Jul-2026
Summary: Mrs X complained to the Council that her father, Mr Y, was not properly cared for at a residential home. She said the care provider, acting on behalf of the Council, failed to properly acknowledge or address her concerns. We found the Council at fault because the care provider it commissioned did not consistently meet Mr Y’s identified care needs. The Council has already taken appropriate action to resolve the situation, including supporting a move to a more suitable residential placement. It has also agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Solihull Metropolitan Borough Council (25 019 759)
Statement Closed after initial enquiries Residential care 13-Jul-2026
Summary: We will not investigate this complaint about the Care Provider’s communication with the family of a person in its care. Any injustice caused to the family is not sufficient in itself to justify investigation by the Ombudsman.
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Statement Closed after initial enquiries Residential care 08-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the impact on her when the Council placed her partner in a care home. This is because we cannot achieve a worthwhile outcome.
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Care UK Community Partnerships Ltd (25 025 244)
Statement Upheld Residential care 08-Jul-2026
Summary: We will not investigate Mrs X’s complaint about a care home providing a poor standard of care to her late father. This is because we could not add to the Care Provider’s investigation and a further investigation would not lead to a different outcome. The Council has also offered an appropriate remedy.
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Barchester Healthcare Homes Limited (25 027 378)
Statement Closed after initial enquiries Residential care 08-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the poor care her late father, Mr Y, received at the Care Home. This is because the complaint is late.
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Statement Closed after initial enquiries Residential care 07-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s commissioned Nursing Home donating her late mother’s belongings. This is because a further investigation would not lead to a different outcome and we could not add to the previous investigation.
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Barchester Healthcare Homes Limited (25 026 071)
Statement Closed after initial enquiries Residential care 06-Jul-2026
Summary: We will not investigate this complaint about the way the care provider managed the care of Mrs X’s mother. We could not add to any previous investigation by the organisation and we cannot achieve the outcome Mrs X wants.
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Kirklees Metropolitan Borough Council (25 008 639)
Statement Upheld Residential care 02-Jul-2026
Summary: Mrs X and Mrs Z complain about their mother’s care and treatment by Kirklees Metropolitan Borough Council and Locala. We found fault by the Council and Locala in relation to communication and parts of Mrs Y’s end of life care. As a result, Mrs X and Mrs Z were caused uncertainty, frustration and distress. We recommend the Council and Locala apologise, pay a total of £600 and make systemic improvements. We did not find fault with Mrs Y’s daily care and discharge planning.