Residential care


Recent statements in this category are shown below:

  • T M Kelly (16 017 085)

    Statement Upheld Residential care 13-Nov-2017

    Summary: Ms C complained the care home gave her mother Penicillin, even though she has been allergic to it. Ms C also complained about the accuracy of the final care home invoice. The Ombudsman has upheld Ms C's complaint.

  • Manchester City Council (17 011 094)

    Statement Closed after initial enquiries Residential care 10-Nov-2017

    Summary: The Ombudsman cannot investigate this complaint about the way the Council responded to the complainant's concerns about his father. This is because the complainant does not have his father's consent to act on his behalf.

  • Mr John Hall (17 000 068)

    Statement Not upheld Residential care 08-Nov-2017

    Summary: There is no evidence Mr X's fall was as a result of poor care. The Care Provider acted appropriately in response to Mr X's fall.

  • London Borough of Redbridge (16 018 215)

    Statement Upheld Residential care 08-Nov-2017

    Summary: The Council delayed transferring Mr X's case from the hospital social work team to the community social work team when he was discharged from hospital. It also failed to respond to an email from Mr X's daughter and accepts that it may not have responded to telephone calls in line with service expectations. These failings did not cause Mr X any significant injustice.

  • Hassingham Limited (17 005 553)

    Statement Not upheld Residential care 06-Nov-2017

    Summary: The Information Commissioner's Office would be better placed than the Ombudsman's office to consider Ms X's complaint about the poor handling/loss of records by her mother's care home which is part of Hassingham Ltd. I do not therefore intend pursuing the complaint further.

  • Norfolk County Council (16 014 997)

    Statement Upheld Residential care 02-Nov-2017

    Summary: Mr C complained to us that his mother's care home had failed to put a bed rails in place, which would have prevented a fall. I found that, although the care home failed to carry out a bed risk assessment, it is unlikely such an assessment would have resulted in bed rails for Mr C's mother.

  • Royal Borough of Greenwich (17 009 568)

    Statement Closed after initial enquiries Residential care 31-Oct-2017

    Summary: The Ombudsman will not investigate Mrs X's complaint alleging poor care during a Council arranged respite care stay. Mrs X has made her complaint late and I do not see good reasons to investigate.

  • Monread Lodge (17 007 164)

    Statement Upheld Residential care 30-Oct-2017

    Summary: Monread Lodge did not care properly for Ms V's father. This put him at risk of harm and is likely to have contributed to his admission to hospital in June 2017. Monread Lodge needs to take action to remedy the injustice it has caused.

  • Leicester City Council (17 005 924)

    Statement Upheld Residential care 26-Oct-2017

    Summary: The Council was at fault for not telling the complainant that it had begun a safeguarding enquiry about his actions towards his father. Further it did not involve him at any point in that enquiry and wrongly implied the allegations about the complainant could or should be upheld. The enquiry did not prevent the complainant having access to his father as claimed by the complainant. But the Council's actions still caused injustice in the form of distress and putting the complainant to unnecessary time and trouble. It has agreed to a series of actions to remedy this injustice.

  • Barchester Healthcare Homes Limited (17 003 947)

    Statement Upheld Residential care 26-Oct-2017

    Summary: The care home did not provide Mr Y with the care it said he needed and his family expected him to get. It took too long to respond to his daughter, Mrs X's complaint about this. It has already agreed to refund Mr Y's care costs and explained how it has improved practice to prevent the faults reoccurring. In addition it should pay Mrs Y £500 and Mrs X £250 for injustice caused by these faults.

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