HC-One No.2 Limited (24 020 830)

Statement Closed after initial enquiries Residential care 13-May-2025

Summary: We will not investigate this complaint about a Care Provider preventing access to one of its residents. The Care Provider was acting on the wishes of the resident, who had capacity to decide. So, the actions of the Care Provider do not cause the claimed injustice. There is also nothing to now achieve as the resident has since died.

Sandstone Care Cheshire Limited (24 020 982)

Statement Closed after initial enquiries Residential care 12-May-2025

Summary: We will not investigate this complaint about privately arranged adult social care in a care home. It is unlikely we would add to investigations already undertaken or reach a different outcome.

Berkley Care Blenheim Limited (24 020 518)

Statement Closed after initial enquiries Residential care 11-May-2025

Summary: We will not investigate Mr X’s complaint about the late Mrs X’s respite stay at a care home in 2024 and it not allowing them to comment on an external report. It is unlikely investigation by us could add to the care provider and safeguarding investigations nor reach a different outcome. We cannot now remedy any injustice to Mrs X, and the personal injustice caused to Mr X by the matters complained of is not sufficiently significant to warrant us investigating.

Barchester Healthcare Homes Limited (24 020 592)

Statement Closed after initial enquiries Residential care 11-May-2025

Summary: We will not investigate this complaint about adult social care during a short respite break at a care home. The Care Provider accepted some fault, apologised, offered £200, and gave staff training to improve future service. We are satisfied with its actions in response to the complaint, and it is unlikely we would achieve anything further.

Gloucestershire County Council (24 015 507)

Statement Closed after initial enquiries Residential care 07-May-2025

Summary: We will not investigate Miss X’s complaint about her brother, Mr Y’s, care and treatment by Gloucestershire County Council, Gloucestershire Health and Care NHS Foundation Trust and Minchinhampton Surgery. A significant amount of time has passed since some of the events complained about occurred which impacts on our ability to consider them now. We are unlikely to find fault on some points. Finally, further investigation by the Ombudsmen is unlikely to achieve the changes to Mr Y’s care that Miss X is hoping for.

London Borough of Lewisham (24 018 248)

Statement Closed after initial enquiries Residential care 06-May-2025

Summary: We will not investigate this late complaint about the Council-commissioned domiciliary care provided to Ms Y in October 2023. There is not a good reason for the delay in the matter being brought to us.

Lincolnshire County Council (24 019 649)

Statement Closed after initial enquiries Residential care 06-May-2025

Summary: We will not investigate this complaint about adult social care in a residential care home. This is because it is unlikely we would add to a safeguarding investigation already undertaken or achieve a different outcome.

The Council of St Monica Trust (24 020 317)

Statement Closed after initial enquiries Residential care 06-May-2025

Summary: We will not investigate Mrs X’s complaint about the standard of care her mother received just before she died. The Care Provider has investigated Mrs X’s concerns, upheld parts of her complaint, apologised and taken action to improve. We could not add to the Care Provider’s response by investigating the matter further.

East Sussex County Council (25 001 616)

Statement Closed after initial enquiries Residential care 06-May-2025

Summary: We will not investigate Mrs Y’s complaint about the care her husband received at a care home. The complaint is late and there is no good reason to exercise our discretion and investigate.

East Sussex County Council (24 008 593)

Statement Upheld Residential care 05-May-2025

Summary: Mrs X complains the Council and its care provider, Voyage 1 Limited, failed to ensure her daughter, Ms Y, received all the one-to-one (1:1) support she had been assessed as needing, resulting in her lacking support with social activities and leading to her becoming withdrawn. The Council accepts Ms Y did not receive all her 1:1 support and has offered to pay financial redress for two and a half years. But, Ms Y did not receive all her 1:1 support for three and a half years from March 2021. This left Ms Y without the support she needed with personal care and limited, if not removed, opportunities for social activities. The Council needs to extend its offer of financial redress to cover the period from March 2020.