Fylde Borough Council (25 001 285)

Statement Upheld Disabled facilities grants 21-Oct-2025

Summary: We have upheld Ms X’s complaint about poor communications by the Council in relation to works carried out under a disabled facilities grant. The Council has agreed to take appropriate action to remedy the uncertainty caused and to address Ms X’s outstanding concerns about the quality of the work done.

City of Bradford Metropolitan District Council (24 016 923)

Statement Closed after initial enquiries Disabled facilities grants 20-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision on the Complainant’s disabled facilities grant application. There is insufficient evidence of fault.

Hampshire County Council (25 006 508)

Statement Closed after initial enquiries Disabled facilities grants 20-Oct-2025

Summary: We will not investigate this complaint about an alleged debt owing to the Council for a disabled facilities grant given thirty years ago. The passage of time makes it difficult to investigate and reach a safe conclusion. However, based on the information that is available it is unlikely we would find fault with the Council.

Bolton Metropolitan Borough Council (25 005 283)

Statement Closed after initial enquiries Disabled facilities grants 15-Oct-2025

Summary: We will not investigate this complaint about works related to a disabled facilities grant and the handling of the complaint. Part of the complaint is late. There is insufficient evidence of fault by the Council on the remaining aspects which may be better addressed in court. And we will not investigate the complaint handling alone when we are not investigating the substantive complaint.

Knowsley Metropolitan Borough Council (25 005 982)

Statement Closed after initial enquiries Disabled facilities grants 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision not to progress a disabled facilities grant application. There is not enough evidence of fault by the Council to warrant our involvement.

London Borough of Lambeth (25 005 707)

Statement Closed after initial enquiries Disabled facilities grants 08-Oct-2025

Summary: We will not investigate Mr X’s complaint about a failure to provide him with information about disabled facilities grants. Any injustice is not significant enough to warrant our involvement.

Royal Borough of Greenwich (25 006 024)

Statement Closed after initial enquiries Disabled facilities grants 08-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council not providing laminate flooring. This is because there is not enough evidence of fault.

London Borough of Haringey (24 019 142)

Statement Upheld Disabled facilities grants 06-Oct-2025

Summary: The Council was at fault for severe delays in adapting Mrs X's property to meet the needs of her two disabled children. This caused Mrs X to move out of her home for longer than expected and live in a home where she could not meet her children’s care needs. The Council has agreed to apologise and make a payment to Mrs X to recognise the distress, uncertainty and frustration caused by its failings. It will also develop an action plan to complete the remaining work.

London Borough of Lambeth (25 005 339)

Statement Closed after initial enquiries Disabled facilities grants 05-Oct-2025

Summary: We will not exercise discretion to investigate this complaint about defects to grant-aided works carried out in 2021. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

London Borough of Hillingdon (25 004 303)

Statement Closed after initial enquiries Disabled facilities grants 05-Oct-2025

Summary: We will not investigate Miss X’s complaint, brought by Mrs Y, about the Council not. There is not enough evidence of Council fault in its decision-making process to warrant us investigating. We also cannot achieve the outcome sought from the complaint.