City of Bradford Metropolitan District Council (24 016 431)

Statement Upheld Disabled facilities grants 25-Aug-2025

Summary: Mrs X complained the Council incurred delays in considering her application for a Disabled Facilities Grant for her son. She also complained the Council did not properly consider her application. Mrs X said the Council’s actions caused avoidable distress to her son and the family. The Council is at fault as it incurred delays in the Disabled Facilities Grant process. It has agreed to provide an apology and a financial remedy to Mrs X.

London Borough of Wandsworth (25 003 666)

Statement Closed after initial enquiries Disabled facilities grants 25-Aug-2025

Summary: We will not investigate this complaint about the Councils handling of a Disabled Facilities Grant. There is insufficient evidence of fault to warrant an investigation.

Kingston Upon Hull City Council (23 011 537)

Statement Upheld Disabled facilities grants 19-Aug-2025

Summary: The Council, and KWL acting on its behalf, were at fault for delay installing a level access shower in Mr X’s home and for the poor quality of the resulting works. As a result, Mr X was without an adaption he needed for over two years and experienced avoidable distress and frustration. The Council has agreed to apologise to Mr X, make a payment, and act to improve its services.

West Sussex County Council (25 000 347)

Statement Closed after initial enquiries Disabled facilities grants 17-Aug-2025

Summary: We will not investigate Mrs X’s complaint the Council’s chosen preferred scheme does not consider all the household’s needs and occupational therapist recommendations. This is because there is insufficient evidence of fault.

Thurrock Council (25 002 158)

Statement Closed after initial enquiries Disabled facilities grants 17-Aug-2025

Summary: We will not investigate Mr X’s complaints that the Council mismanaged the Disabled Facilities Grant process leading to delays in work being completed. There is not enough evidence of fault or injustice to warrant an investigation.

Newcastle upon Tyne City Council (25 002 484)

Statement Closed after initial enquiries Disabled facilities grants 10-Aug-2025

Summary: We will not investigate Mr X’s complaint the Council refused to complete adaptations to his home. There is not enough evidence of fault to justify our involvement.

London Borough of Wandsworth (24 023 500)

Statement Closed after initial enquiries Disabled facilities grants 30-Jul-2025

Summary: We will not investigate Ms X’s complaint about the Council’s assessment of the adaptations she needs to meet her medical needs. This is because there is insufficient evidence of fault to justify our involvement.

Newcastle upon Tyne City Council (23 008 507)

Statement Upheld Disabled facilities grants 29-Jul-2025

Summary: Miss X complained about how the Council dealt with her request for adaptations and housing to meet the needs of her disabled child. The Council took too long to consider the recommendations and it did not deal with her complaints and review requests properly. It did not properly consider its discretion to admit her to its housing register. The Council’s shortcomings caused Miss X distress and uncertainty, but it is unlikely her family would have been rehoused sooner, or that the Council would have made the adaptations she requested. The Council has agreed to apologise to Miss X, make symbolic payments, backdate her housing priority, and share this decision with relevant staff.

London Borough of Newham (24 017 030)

Statement Not upheld Disabled facilities grants 27-Jul-2025

Summary: Mr X complained about the Council’s response to his request for a Disabled Facilities Grant to fund improvements to his property. We have found no fault by the Council in dealing with the matter. So we have completed our investigation.

Westminster City Council (25 000 291)

Statement Closed after initial enquiries Disabled facilities grants 23-Jul-2025

Summary: We cannot investigate Ms X’s complaint about adaptations made to her home. The law says we cannot investigate complaints about how the Council has maintained the property when it is acting as a social landlord.