London Borough of Haringey (25 012 875)

Statement Upheld Disabled facilities grants 06-Jul-2026

Summary: Ms X complains the Council delayed in progressing a request for repairs/adaptations to her property. Ms X says the Council delayed in completing an assessment by an Occupational Therapist and providing her with a copy of taking any action. Miss X also complains the Council has not included all items in its assessment of her Disability Related Expenses from January 2025 onwards. Ms X says this has delayed her getting a wheelchair as the property is not currently suited for one, leaving her confined indoors and has caused her frustration. We have found fault in the actions of the Council for delay in referring the case to an Occupational Therapist. The Council has agreed to write to Miss X to apologise, pay her a symbolic payment and complete a service improvement.

Tewkesbury Borough Council (25 023 994)

Statement Closed after initial enquiries Disabled facilities grants 01-Jul-2026

Summary: We will not investigate this complaint about how the Council carried out adaptations to Ms X’s home that it funded by a Disabled Facilities Grant. This is because there is not enough evidence of fault to warrant our involvement.

London Borough of Southwark (25 023 488)

Statement Closed after initial enquiries Disabled facilities grants 25-Jun-2026

Summary: We cannot investigate Ms Y’s complaint about the Councils handling of her mother’s Disabled Facilities Grant. The complaint is late. For the remainder, further investigation would not lead to a different outcome, and we cannot achieve the outcome Ms Y wants.

Derbyshire County Council (25 015 601)

Statement Not upheld Disabled facilities grants 23-Jun-2026

Summary: I ended this investigation because the responsibility for the issues outlined in Miss X’s complaint is with the District Council. There was no worthwhile outcome achievable by completing an investigation into, and not enough evidence of fault by, the County Council.

Worcestershire County Council (25 021 839)

Statement Closed after initial enquiries Disabled facilities grants 23-Jun-2026

Summary: We will not investigate this complaint about a Disabled Facilities Grant. Part of the complaint is late, and an investigation is unlikely to lead to a different outcome.

Winchester City Council (25 023 318)

Statement Upheld Disabled facilities grants 23-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of disabled adaptations. We are satisfied with the actions the Council has taken and further investigation by us would not lead to a different outcome.

Dudley Metropolitan Borough Council (25 016 672)

Statement Closed after initial enquiries Disabled facilities grants 17-Jun-2026

Summary: We will not investigate Ms X’s complaint how the Council carried out work on her property to make it more accessible. There is not enough evidence of fault by the Council.

Blaby District Council (25 023 818)

Statement Closed after initial enquiries Disabled facilities grants 15-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s application for a relocation grant. There is not enough evidence of fault causing significant enough personal injustice to warrant investigation.

Wyre Borough Council (25 014 703)

Statement Not upheld Disabled facilities grants 10-Jun-2026

Summary: There was no fault in how the Council handled adaptations to Mr X’s bathroom funded through a Disabled Facilities Grant (DFG).

Winchester City Council (25 000 678)

Statement Upheld Disabled facilities grants 03-Jun-2026

Summary: We found the Council at fault for failings in its DFG procedure. These faults resulted in avoidable frustration and uncertainty for Mrs X, as well as the need for further work to meet identified needs. The Council has already taken steps to provide a remedy and improve its services. The Council has accepted our recommendations.