Recent statements in this category are shown below:
Statement Upheld Disabled facilities grants 03-Jul-2020
Summary: Mr X complained about the way the Council dealt with his application for a disabled facilities grant. He said this caused him and his son, Z, unnecessary distress. There was no fault when the Council withdrew initial plans for adaptations and provided Mr X with alternative options. The Council was at fault in allowing the process to drift significantly. This caused Mr X unnecessary frustration and time and trouble. It also caused Z an injustice because he struggles at times to access the first floor. The Council should apologise and pay Mr X £300 to remedy the injustice identified.
Statement Upheld Disabled facilities grants 29-Jun-2020
Summary: Mr B complains the Council unreasonably paid his builder for disabled facilities grant works when the works did not match the schedule agreed. The Council was not at fault for its decision to release part funding for the works although it should have explained the basis of its calculation to Mr B and the builder more clearly. That caused Mr B frustration. An apology to Mr B and an agreement to set out in writing the Council's calculation of the amount released is satisfactory remedy.
Statement Not upheld Disabled facilities grants 01-Apr-2020
Summary: Mr C complained that the Council's recommendation to meet his mother's needs by installing a through lift or by rehousing her, is not suitable. The Ombudsman did not find fault with the actions of the Council.
Statement Not upheld Disabled facilities grants 31-Mar-2020
Summary: the Council was not at fault when it decided not to pay a Disabled Facilities Grant because builders had completed the eligible works before Mrs X returned the grant application form.
Statement Not upheld Disabled facilities grants 19-Mar-2020
Summary: Mrs X complained the Council failed to properly consider her medical needs when it processed her disabled facilities grant application. She said this caused her distress and inconvenience. There was no fault in the way the Council dealt with Mrs X's application.
Statement Not upheld Disabled facilities grants 10-Mar-2020
Summary: the complainant says the Council failed to properly manage work covered by a disabled facilities grant, ensure the contractors completed the work in good time and to an acceptable standard. The Council says it inspected the works, issued instructions to complete snagging but delays resulted from the complainant's illness preventing access to inspect and carry out remedial works. The Ombudsman finds the Council acted without fault.
Statement Upheld Disabled facilities grants 10-Mar-2020
Summary: Mrs X complains about the way the Council handled her Disabled Facilities Grant. She says this caused inconvenience, distress, and cost her time and trouble. The Ombudsman finds fault with the Council for asking Mrs X to get additional quotes from contractors on its approved list. The Council has agreed to apologise to Mrs X and make a payment to reflect the injustice caused by the fault. The Ombudsman is satisfied with the changes the Council has already made to its policy. The Ombudsman does not uphold the rest of Mrs X's complaint because there is no fault.
Statement Not upheld Disabled facilities grants 06-Mar-2020
Summary: Ms X complains that the Council refused to complete the adaptations she has needed since March 2016. She says she is unable to wash properly as she cannot access her bathroom. The Ombudsman finds no fault in the Council's actions.
Statement Not upheld Disabled facilities grants 02-Mar-2020
Summary: there is no fault by Rochdale Metropolitan Borough Council in relation to the action it took to deal with Mr and Mrs D's reports of the collapse of a decked area in the garden of their home which provides the only access to the property and the garden for their disabled son
Statement Upheld Disabled facilities grants 24-Feb-2020
Summary: There was no fault in the Council's decision to fund a stairlift and walk-in shower for Ms B as the Council acted in line with the law on disabled facilities grants. However, the Council failed to complete a social care assessment and this was not in line with the Care Act and Care and Support Statutory Guidance which requires councils to complete social care assessments regardless of any care the person is already receiving. The Council will apologise and complete a social care assessment within two months of this statement.