London Borough of Waltham Forest (25 011 205)

Statement Not upheld Disabled facilities grants 03-Aug-2026

Summary: We decided we cannot continue to investigate Miss X’s complaint. This is because alongside our investigation, the Council has also begun investigating the matter.

London Borough of Haringey (25 015 336)

Statement Upheld Disabled facilities grants 02-Aug-2026

Summary: Mrs X complained the Council has delayed in carrying out adaptations to her home despite approving a disabled facilities grant over a year ago. We found the Council’s significant delays in carry out the works is fault. This fault has caused Mrs X difficulties, distress and uncertainty and meant she was unable to leave her home independently. The Council will apologise and make a symbolic payment to Mrs X. It will also review its processes.

Gateshead Metropolitan Borough Council (25 010 857)

Statement Upheld Disabled facilities grants 30-Jul-2026

Summary: Mrs F complained the Council delayed completing adaptations to her home following her application for a disabled facilities grant. We found fault which caused the adaptations to be delayed by about a year. This has caused significant distress to Mrs F who was unable to access suitable bathing and kitchen facilities independently. The Council has agreed to make a symbolic payment of £4,200 to Mrs F to remedy that injustice and make service improvements.

South Staffordshire District Council (26 011 798)

Statement Closed after initial enquiries Disabled facilities grants 29-Jul-2026

Summary: We will not investigate X’s complaint about adaptations under a disabled facility grant. This is because the complaint is made late and I see no good reason why it could not have been made sooner.

South Ribble Borough Council (26 003 951)

Statement Closed after initial enquiries Disabled facilities grants 16-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s assessment for a Disabled Facilities Grant. There is not enough evidence of fault by the Council to justify investigating and further investigation would not lead to a different outcome.

Nottingham City Council (25 012 235)

Statement Upheld Disabled facilities grants 12-Jul-2026

Summary: Ms X complains the Council has not completed the agreed adaptations to her home following a previous Ombudsman investigation in 2024. There is continuing fault causing injustice because the Council has not progressed the agreed works within appropriate timescales. The resulting delay is significant and has affected Ms X’s ability to use her home in a way that meets her needs. The Council has agreed to apologise, make a symbolic payment, and take action to improve its service.

London Borough of Haringey (25 012 875)

Statement Upheld Disabled facilities grants 06-Jul-2026

Summary: Ms X complains the Council delayed in progressing a request for repairs/adaptations to her property. Ms X says the Council delayed in completing an assessment by an Occupational Therapist and providing her with a copy of taking any action. Miss X also complains the Council has not included all items in its assessment of her Disability Related Expenses from January 2025 onwards. Ms X says this has delayed her getting a wheelchair as the property is not currently suited for one, leaving her confined indoors and has caused her frustration. We have found fault in the actions of the Council for delay in referring the case to an Occupational Therapist. The Council has agreed to write to Miss X to apologise, pay her a symbolic payment and complete a service improvement.

Tewkesbury Borough Council (25 023 994)

Statement Closed after initial enquiries Disabled facilities grants 01-Jul-2026

Summary: We will not investigate this complaint about how the Council carried out adaptations to Ms X’s home that it funded by a Disabled Facilities Grant. This is because there is not enough evidence of fault to warrant our involvement.

London Borough of Southwark (25 023 488)

Statement Closed after initial enquiries Disabled facilities grants 25-Jun-2026

Summary: We cannot investigate Ms Y’s complaint about the Councils handling of her mother’s Disabled Facilities Grant. The complaint is late. For the remainder, further investigation would not lead to a different outcome, and we cannot achieve the outcome Ms Y wants.

Derbyshire County Council (25 015 601)

Statement Not upheld Disabled facilities grants 23-Jun-2026

Summary: I ended this investigation because the responsibility for the issues outlined in Miss X’s complaint is with the District Council. There was no worthwhile outcome achievable by completing an investigation into, and not enough evidence of fault by, the County Council.