Chorley Borough Council (24 019 751)

Statement Closed after initial enquiries Disabled facilities grants 25-Nov-2025

Summary: We will not investigate this complaint the Council will not complete adaptations to a property. Further investigation would not lead to a different outcome.

Staffordshire County Council (24 022 342)

Statement Not upheld Disabled facilities grants 21-Nov-2025

Summary: The Council was not at fault for how it assessed Mrs X’s child, Y’s needs following a Disabled Facilities Grant application. It considered information from Mrs X, Y’s doctor and the local housing authority and made recommendations that met Y’s needs.

Tamworth Borough Council (25 005 826)

Statement Upheld Disabled facilities grants 21-Nov-2025

Summary: The Council was at fault for delay in deciding Mrs X’s Disabled Facilities Grant application. This has caused Mrs X uncertainty over what adaptations The Council is willing to proceed with. The Council has agreed to apologise to Mrs X, finalise the adaptations scheme it is willing to proceed with and make a payment to Mrs X.

Wakefield City Council (25 008 860)

Statement Closed after initial enquiries Disabled facilities grants 21-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision not to adapt a loft for Mr X’s daughter. This is because there is insufficient evidence in the Council’s decision making.

North Somerset Council (25 008 655)

Statement Closed after initial enquiries Disabled facilities grants 20-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a disabled facilities grant. This is because there is insufficient evidence of fault to justify investigating.

Peterborough City Council (24 021 899)

Statement Not upheld Disabled facilities grants 19-Nov-2025

Summary: Miss B complained about the quality of works carried out at her home as part of a Council disabled facilities grant (DFG). Miss B says the outstanding issues have caused stress to her and have impacted her health. She also says she has lost out on money and has spent lots of time raising complaints with the Council. I have found the Council was not at fault.

Blackpool Borough Council (25 009 478)

Statement Closed after initial enquiries Disabled facilities grants 18-Nov-2025

Summary: We will not investigate Ms X’s complaint about the disposal of her old stair lift as the complaint is late and there is insufficient evidence of fault to justify investigating.

Leeds City Council (25 008 213)

Statement Closed after initial enquiries Disabled facilities grants 17-Nov-2025

Summary: We will not investigate Mrs X’s complaint that the Council failed to properly handle matters relating to poor workmanship under the disabled facilities grant scheme. Nor will we investigate the Council’s decision to take planning enforcement action. There is not enough evidence of fault for either complaint to justify an investigation.

Walsall Metropolitan Borough Council (25 009 133)

Statement Closed after initial enquiries Disabled facilities grants 12-Nov-2025

Summary: We will not investigate this complaint about the quality of work completed following a Disabled Facilities Grant. This is because there is not enough evidence of fault to justify our involvement.

Sheffield City Council (24 018 900)

Statement Closed after initial enquiries Disabled facilities grants 11-Nov-2025

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to install a downstairs wet room. There is insufficient evidence of fault in the way the Council assessed what adaptations were needed to meet the disability needs of Ms X and her son, Y, to justify our involvement.