Broxtowe Borough Council (24 011 362)

Statement Upheld Disabled facilities grants 13-Mar-2025

Summary: Ms X complained about the way the Council handled her housing case and how it delayed a disabled facilities grant process to carry out adaptations at their property for her late mother. Ms X also complained about the Council’s poor communication with her. There was fault by the Council for its failure to provide Ms X with information about the disabled facilities grant process which caused uncertainty to Ms X. The Council will take action to remedy the injustice caused.

North Yorkshire Council (24 003 377)

Statement Upheld Disabled facilities grants 11-Mar-2025

Summary: Miss X complains about the handling of her application for a disabled facilities grant. Miss X says it does not meet her child’s needs, and the Council has refused to consider new information. We find fault with the Council for delaying confirming the funds, and for its complaint handling. The Council has agreed to pay Miss X a distress payment and carry out service improvements.

North Lincolnshire Council (24 016 086)

Statement Closed after initial enquiries Disabled facilities grants 26-Feb-2025

Summary: We will not investigate this complaint about alleged delay in approving a disabled facilities grant for Miss X’s child. The Council’s offer from May 2024 to assess her child’s needs rather than relying on assessments from 2022 or earlier means it is unlikely that an investigation would lead to a finding of fault in respect of that. Matters before 2024 are late and there is no good reason to investigate them now.

Rochdale Metropolitan Borough Council (24 015 595)

Statement Closed after initial enquiries Disabled facilities grants 20-Feb-2025

Summary: We will not investigate Mr X’s complaint that the Council damaged his property during building works to adapt it to meet his disabilities. This is because the courts are better placed to investigate any liability claims.

Rochdale Metropolitan Borough Council (24 002 363)

Statement Upheld Disabled facilities grants 20-Feb-2025

Summary: Mr C complains about delays in adaptations for his father, Mr D. The Council is at fault for failing to properly approve a grant application and in its communication with Mr C. This has resulted in delays in Mr D’s adaptations, and caused Mr C frustration, time and trouble. To remedy the complaint the Council has agreed to make an apology, symbolic financial payment and service improvements.

Cumberland Council (24 014 988)

Statement Closed after initial enquiries Disabled facilities grants 13-Feb-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of an application for a disabled facilities grant for his child. The Council confirmed to Mr X it does not exclude non-visible disabilities from these applications, offered a fresh assessment of his child’s needs and had given the family a high priority for a move to a larger property it could adapt. Investigation by us would be unlikely to achieve any more.

Royal Borough of Greenwich (24 016 890)

Statement Closed after initial enquiries Disabled facilities grants 11-Feb-2025

Summary: We will not investigate Mr X’s complaint that the Council damaged his property during building work. This is because Mr X’s complaint is late and there are no good reasons to exercise discretion.

London Borough of Barking & Dagenham (24 007 150)

Statement Upheld Disabled facilities grants 05-Feb-2025

Summary: Ms X complained about the outcome of a Disabled Facilities Grant application for adaptations to meet her child’s needs. The Council accepts it delayed in deciding the application and based its decision on inaccurate information. The Council has agreed to apologise, carry out a new assessment and make a payment to Ms X.

London Borough of Waltham Forest (24 016 795)

Statement Closed after initial enquiries Disabled facilities grants 04-Feb-2025

Summary: We will not investigate Miss X’s complaint about damage caused to her property by works carried out via a Disabled Facilities Grant in 2008. It lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.

London Borough of Hammersmith & Fulham (24 014 002)

Statement Closed after initial enquiries Disabled facilities grants 31-Jan-2025

Summary: We will not investigate this complaint about the outcome of the occupational therapy assessment. There is not enough evidence of fault by the Council. Ms X also complains the Council shared her personal data without consent. It is reasonable to expect her to complain to the Information Commissioner on this point.