Coventry City Council (25 021 557)

Statement Closed after initial enquiries Disabled facilities grants 22-Sep-2026

Summary: We will not investigate Mrs X’s complaint about how the Council explained funding arrangements for a Disabled Facilities Grant for her child because there is insufficient evidence of fault. We will not investigate the Council’s calculations relating to funding because the Council accepted it had missed an item from its calculations, apologised, and provided the funding. An investigation by the Ombudsman is unlikely to achieve anything further.

Somerset Council (26 015 910)

Statement Closed after initial enquiries Disabled facilities grants 20-Sep-2026

Summary: We will not investigate this complaint about the Council’s actions relating to a housing adaptation. This is because it is a late complaint and there are no good reasons to exercise discretion to consider it now.

New Forest District Council (25 016 162)

Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2026

Summary: We have discontinued our investigation into Mr X’s complaint about how the Council made adaptations to his property. This is because most of Mr X’s complaint is outside our jurisdiction, and the parts of complaint we could consider do not warrant investigation.

Surrey Heath Borough Council (25 024 866)

Statement Closed after initial enquiries Disabled facilities grants 14-Sep-2026

Summary: We will not investigate Mr X's complaint about the Council's decision to recover part of a Disabled Facilities Grant. This is because further investigation is unlikely to find evidence of fault in the way the Council reached its decision.

London Borough of Croydon (26 016 409)

Statement Closed after initial enquiries Disabled facilities grants 13-Sep-2026

Summary: We will not investigate this complaint about the Council’s response to a housing repair matter. We cannot achieve the outcome Ms X is looking for.

Cambridge City Council (25 025 088)

Statement Closed after initial enquiries Disabled facilities grants 08-Sep-2026

Summary: We will not investigate this complaint about the way the Council completed repairs when the complainant reported damage after it provided disabled aids and adaptations at the complainant’s property. Any injustice is not significant enough to justify our involvement.

London Borough of Haringey (25 025 415)

Statement Closed after initial enquiries Disabled facilities grants 18-Aug-2026

Summary: We will not investigate the Council’s complaints handling. This is because Ms X took the Council to court, so we have no remit to investigate any connected matters.

Southampton City Council (25 014 912)

Statement Upheld Disabled facilities grants 13-Aug-2026

Summary: There was fault in the way the Council initially assessed and recorded Miss X’s child Y’s needs for a toilet adaptation which caused an avoidable delay. There was also fault in the Council’s initial communication with Miss X. The Council made its subsequent decision to approve only one adaptation without fault. The Council will apologise and make a symbolic payment to Miss X to recognise the frustration and uncertainty the faults caused Y and Miss X.

City of Bradford Metropolitan District Council (25 012 499)

Statement Upheld Disabled facilities grants 12-Aug-2026

Summary: Mrs X complained on behalf of her husband, Mr X, the Council delayed providing home adaptations and implementing his agreed care and support, leaving him without appropriate support and increasing his reliance on his family. There was fault causing injustice. The Council's delays caused avoidable distress, loss of independence and dignity, increased reliance on family members, and prolonged exposure to a risk of harm. The Council agreed recommended actions to remedy the injustice caused.

London Borough of Waltham Forest (25 011 205)

Statement Not upheld Disabled facilities grants 03-Aug-2026

Summary: We decided we cannot continue to investigate Miss X’s complaint. This is because alongside our investigation, the Council has also begun investigating the matter.