North Yorkshire Council (24 012 483)

Report Upheld Disabled facilities grants 12-Aug-2025

Summary: SummaryMr X complained about the Council’s delay in dealing with his application for a Disabled Facilities Grant (DFG) for an extension to his property. As a result, Mr X and his family have lived in overcrowded accommodation for longer than necessary which has had a significant impact on his children due to their needs.

London Borough of Ealing (24 002 012)

Statement Not upheld Disabled facilities grants 08-Jul-2025

Summary: Ms B complained that the Council had failed to rectify leak damage in her bathroom following works under a Disabled Facilities grant. We have not found fault with the Council’s actions.

Spelthorne Borough Council (24 022 968)

Statement Closed after initial enquiries Disabled facilities grants 07-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s failure to progress a disabled facilities grant application because the complaint is late and there are no good reasons to decide to investigate now. In any case, there is insufficient evidence of fault by the Council to justify our involvement.

Surrey County Council (25 001 503)

Statement Closed after initial enquiries Disabled facilities grants 07-Jul-2025

Summary: We will not investigate Mr X’s complaint about because it is late and there are no good reasons to decide to investigate now. In any case, there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Kirklees Metropolitan Borough Council (25 000 376)

Statement Closed after initial enquiries Disabled facilities grants 06-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse a disabled facilities grant. We are unlikely to find fault which has caused Mrs X to lose out on the grant.

Dudley Metropolitan Borough Council (25 000 970)

Statement Closed after initial enquiries Disabled facilities grants 02-Jul-2025

Summary: We will not investigate Mrs X’s complaint about drainage installed in her property under a Disabled Facilities Grant. This is because the complaint has been made late, and I see no good reason why Mrs X could not have complained in time.

East Sussex County Council (24 022 793)

Statement Closed after initial enquiries Disabled facilities grants 23-Jun-2025

Summary: We will not investigate Mrs X complaint about the Council’s handling of a disabled facilities grant. This is because there is insufficient evidence of fault.

Birmingham City Council (24 002 649)

Statement Upheld Disabled facilities grants 15-Jun-2025

Summary: Mr X complained about delays in the Council completing adaptations to his home following an Occupational Therapy assessment in January 2023. Mr X said this caused him significant distress and he suffered physically. There was fault in the way the Council delayed completing the work to Mr X’s home, did not communicate with Mr X and its poor complaint handling. This frustrated and distressed Mr X, he has lived in an unsuitable home since January 2024, and he was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.

Northumberland County Council (24 010 015)

Statement Not upheld Disabled facilities grants 11-Jun-2025

Summary: Mr X complained the Council failed to properly assess his needs in relation to adapting his home under a Disabled Facilities Grant (DFG). The Council was not at fault.

South Tyneside Metropolitan Borough Council (24 022 089)

Statement Upheld Disabled facilities grants 10-Jun-2025

Summary: We uphold this complaint that the Council used another process rather than the statutory procedure for complaints about children’s services to respond to Mrs X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Mrs X.