Hertfordshire County Council (24 003 161)

Statement Upheld Disabled facilities grants 28-Nov-2024

Summary: We upheld a complaint about adaptations to Mr Y’s property. The Council was at fault. It has taken some action to remedy the injustice by arranging an independent reassessment and apologising. The Council should ensure the works are completed and make a symbolic payment of £500 to reflect Mr Y’s avoidable distress.

Plymouth City Council (24 010 084)

Statement Closed after initial enquiries Disabled facilities grants 22-Nov-2024

Summary: We will not investigate this complaint about the Council’s decision not to provide a disabled facilities grant to fund a hardstanding outside the complainant’s home. There is not enough evidence of fault in the way the Council decided the complainant does not meet the criteria for a grant.

Kirklees Metropolitan Borough Council (24 010 304)

Statement Closed after initial enquiries Disabled facilities grants 21-Nov-2024

Summary: We will not investigate Miss X’s complaint about the Council’s decision regarding a Disabled Facilities Grant and its handling of the matter. There is not enough evidence of fault by the Council to justify investigating.

Tameside Metropolitan Borough Council (24 009 526)

Statement Closed after initial enquiries Disabled facilities grants 19-Nov-2024

Summary: We will not investigate this complaint about how the Council assessed Mr X’s need for home adaptations. There is not enough evidence of fault to justify our involvement. The law says we cannot investigate his complaints about the Housing Association has maintained the property.

Reading Borough Council (24 001 236)

Statement Upheld Disabled facilities grants 18-Nov-2024

Summary: Mr X complains about the Council’s failure to complete work to his home under a disabled facilities grant. The Council was at fault for withdrawing the offer to carry out the work in two stages to minimise the disruption to Mr X. It needs to reconsider that decision.

London Borough of Tower Hamlets (24 007 097)

Statement Closed after initial enquiries Disabled facilities grants 11-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council failing to respond to his stage two complaint in a timely manner. This is because the substantive complaint matter is out of the Ombudsman’s jurisdiction.

Royal Borough of Windsor and Maidenhead Council (24 003 251)

Statement Closed after initial enquiries Disabled facilities grants 05-Nov-2024

Summary: We will not investigate Mr X’s complaint about delay with adaption works completed under a disabled facilities grant. He says this was caused by delayed payments. He also complains about the Council’s decision to partially refund him for the services of a surveyor which he considered unnecessary. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault.

Kirklees Metropolitan Borough Council (24 007 748)

Statement Closed after initial enquiries Disabled facilities grants 04-Nov-2024

Summary: We will not investigate Ms X’s complaint she is not eligible for a Disabled Facilities Grant. There is not enough evidence of fault to justify our involvement.

Erewash Borough Council (24 003 163)

Statement Not upheld Disabled facilities grants 31-Oct-2024

Summary: Miss B complains about how the Borough Council supervised disabled adaptations to her home. There was no fault by the Borough Council or its agents acting on its behalf. The Borough Council acted quickly to make sure the gas leak was fixed. It met its building control duties, and the County Council, acting on its behalf, made sure that defective drainage was rectified.

Portsmouth City Council (24 008 312)

Statement Closed after initial enquiries Disabled facilities grants 30-Oct-2024

Summary: We will not investigate this complaint about the outcome of a means test for a Disabled Facilities Grant. There is not enough evidence of fault to justify our involvement.