Disabled facilities grants


Recent statements in this category are shown below:

  • Teignbridge District Council (18 007 449)

    Statement Not upheld Disabled facilities grants 30-Aug-2019

    Summary: Mr B complained about delay by the Council in deciding his application for a Disabled Facilities Grant. The Ombudsman finds the Council acted appropriately to progress matters associated with the grant application in order to reach a properly considered decision, after queries arose about what was necessary and appropriate to meet Mr B's needs.

  • Devon County Council (19 003 479)

    Statement Not upheld Disabled facilities grants 30-Aug-2019

    Summary: Mr B complains the Council failed to take appropriate and timely action to support his need for disabled adaptations to his home. The Ombudsman finds that the Council acted without fault in consideration of his needs for disabled adaptations. There were minor delays, in responding to some emails for example, but these did not lead to significant injustice for Mr B.

  • Bassetlaw District Council (18 012 873)

    Statement Upheld Disabled facilities grants 23-Aug-2019

    Summary: The Ombudsman upholds parts of the complaint from Ms X about the way the Council has handled an application for a Disabled Facilities Grant for her children. The Council was not at fault for suggesting alternatives to adapting the property, and was not at fault for placing limits on what the grant would pay for. However, it delayed in appointing an architect, raised Ms X's expectations and has not communicated effectively. The Council will apologise to Ms X and pay her and her children in recognition of the distress and frustration this has caused. It will also remind staff to check any proposed works meet the needs of the applicant before issuing plans and will appoint a key contact for each application.

  • North East Lincolnshire Council (18 018 745)

    Statement Not upheld Disabled facilities grants 20-Aug-2019

    Summary: The complaint is about a disabled facilities grant. There was no fault in the Council's refusal to install an accessible back door, do further works to the path or to install a door entry system in Mr E's bungalow. The decisions were in line with the law and guidance on disabled facilities grants.

  • Nottinghamshire County Council (18 016 793)

    Statement Upheld Disabled facilities grants 31-Jul-2019

    Summary: The Ombudsman upholds the complaint from Ms X about the delay in assessing her children's need for adaptations. The Council took too long to allocate an occupational therapist and make a referral to the district council. It also delayed in deciding how much it would contribute to the work. The Council will apologise to Ms X and pay her and her children in recognition of the impact on them all of the delay. It will offer assessments to any other eligible children in the household. The Council will also provide additional training to staff about overcrowding and take action to reduce the time taken to allocate an occupational therapist in future.

  • Blaby District Council (18 016 468)

    Statement Not upheld Disabled facilities grants 31-Jul-2019

    Summary: There is no fault by the Council in relation to this complaint about a decision to pay only part of an agreed Disabled Facilities Grant following the death of the applicant before the work was completed.

  • London Borough of Hillingdon (18 017 769)

    Statement Upheld Disabled facilities grants 22-Jul-2019

    Summary: Mr X complains the Council delayed completing major adaptations necessary for his wife's safety, causing them both distress and resulting in her untimely death. The Ombudsman does not find fault in the Council's handling of adaptations but finds the Council failed to communicate properly with Mr X. The Ombudsman recommends the Council provides an apology and payment to Mr X.

  • Bedford Borough Council (18 007 251)

    Statement Upheld Disabled facilities grants 16-Jul-2019

    Summary: Mr X complains on behalf of his mother, Mrs Y about the way the Council handled the Disabled Facilities Grant process which funded adaptations to her home. He says the work to carry out the adaptations was delayed and completed to a poor standard. The Council has already admitted it was at fault for the way it handled this process, but the Ombudsman has found the extent of the injustice that Mr X and Mrs Y were caused is unclear. Consequently, we recommend the Council commissions an independent surveyor to assess the work that has been undertaken, in order to determine whether any remedial work needs to be carried out. We also recommend that it assesses the injustice caused once this inspection is complete and considers whether to make a payment to Mr X and Mrs Y for any distress and inconvenience they were caused. The Council has agreed to carry out these recommendations.

  • Staffordshire County Council (18 005 247)

    Statement Upheld Disabled facilities grants 26-Jun-2019

    Summary: Mr X complains an appropriate remedy has not been provided for the upheld complaints about a care assessment. The Council delayed in assessing the needs of his twin sons who have autism. As a result the family had to manage without necessary adaptations for 10 months longer than should have been the case. A suitable remedy is now agreed.

  • Royal Borough of Windsor and Maidenhead Council (18 009 778)

    Statement Upheld Disabled facilities grants 20-Jun-2019

    Summary: Mr X complains that the Council delayed and refused a second exit when he applied for a disabled facilities grant, despite two OT's recommendations. When he appealed this, his bathroom and other works were put on hold and his needs were not met in the best way. The Ombudsman finds the Council did not need to provide the exit but was at fault in the confusing recommendations, delays and failure to clearly explain why it was not responsible. The Council will arrange for the remaining work to be completed urgently.