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Disabled facilities grants


Recent statements in this category are shown below:

  • Somerset County Council (20 006 948)

    Statement Upheld Disabled facilities grants 07-Jun-2021

    Summary: Mr X complained about the Council's decision to refuse his request for a disability adaptation to his rented property. We have found that Mr X was given inaccurate information about his landlord's position causing confusion and frustration. To remedy the injustice caused by this fault, the Council has agreed to apologise in writing to Mr X. We have found no fault with the Council's occupational therapy assessment.

  • London Borough of Bexley (20 007 889)

    Statement Upheld Disabled facilities grants 28-May-2021

    Summary: We have found fault in the Council's supervision of building works on Ms B's property and there was a delay in completing the works. This meant Ms B and Ms E were living in accommodation that did not fully meet Ms E's needs for a long time. The Council has agreed to apologise to Ms B and Ms E and a financial remedy.

  • Bristol City Council (20 006 019)

    Statement Upheld Disabled facilities grants 27-May-2021

    Summary: Mr C complains about delay and other matters in connection with a request the Council provide adaptations to his home. We uphold the complaint finding significant delay in the Council agreeing to and providing the adaptations Mr C needs. This has caused injustice to Mr C resulting from a loss of provision, distress and some unnecessary frustration, time and trouble. The Council accepts these findings and at the end of this statement we set out the action it has agreed to remedy that injustice and provide wider improvements to its home adaptations service.

  • Sedgemoor District Council (20 006 803)

    Statement Not upheld Disabled facilities grants 21-May-2021

    Summary: Mr and Mrs C complained about the Council's administration of the Disabled Facilities Grant for their daughter. We find the Council met its limited duties by processing the grant and so was not at fault.

  • Derbyshire County Council (20 004 090)

    Statement Upheld Disabled facilities grants 21-May-2021

    Summary: The Council's delay in conduction on Occupation Therapy assessment of Mrs X was fault. As a result, Mr X cannot know if his wife's last weeks could have been less painful and more dignified. The Council has agreed to apologise and pay Mr X £250 in recognition of this injustice.

  • Durham County Council (20 008 382)

    Statement Not upheld Disabled facilities grants 13-May-2021

    Summary: Miss B complained the Council had not properly considered whether her property needed adaptations to meet her needs. As a result she does not have suitable bathing facilities. There was no fault by the Council.

  • London Borough of Brent (20 007 955)

    Statement Not upheld Disabled facilities grants 11-May-2021

    Summary: Mr X complained the Council refused to reimburse him when he paid privately to have a stairlift installed and delayed in carrying out works to his bathroom under the Disabled Facilities Grant scheme. There was no fault in the Council's actions.

  • London Borough of Newham (20 007 201)

    Statement Upheld Disabled facilities grants 10-May-2021

    Summary: Mr X complained about the Council's delay in completing an adaptation for his mother, Mrs Y. This limited Mrs Y's ability to independently maintain her personal care whilst waiting for an over bath shower to be installed. The Council accepts it delayed installing the shower. This delay was compounded by the national lockdown as a result of the COVID-19 pandemic. It will apologise, and make a payment to Mrs Y to remedy the injustice caused.

  • Coventry City Council (19 020 802)

    Statement Upheld Disabled facilities grants 22-Apr-2021

    Summary: Coventry City Council delayed in its handling of a complaint about its proposed plans for adaptations under a Disabled Facilities Grant. The Council will apologise and make a payment of £200 to recognise the injustice this caused.

  • Derbyshire County Council (20 005 213)

    Statement Not upheld Disabled facilities grants 07-Apr-2021

    Summary: Miss X complained about the way the Council assessed her sister, Miss F, for a disabled facilities grant. The Council was not at fault.