Disabled facilities grants


Recent statements in this category are shown below:

  • London Borough of Harrow (18 004 073)

    Statement Upheld Disabled facilities grants 16-Jan-2019

    Summary: Mr X suffered injustice due to fault in the way the Council handled his request for an Occupational Therapy assessment and his application for a Disabled Facilities Grant.

  • Trafford Council (18 006 263)

    Statement Upheld Disabled facilities grants 16-Jan-2019

    Summary: Mr and Mrs X complain the Council delayed in providing adaptations using a disabled facilities grant at three different properties. The Council delayed in completing the grant process at the third property but there is no fault in how it dealt with applications at two previous properties. The Council has already taken some action to remedy its fault but a further payment is required to remedy the injustice caused.

  • Gloucester City Council (17 018 824)

    Statement Upheld Disabled facilities grants 18-Dec-2018

    Summary: Mrs Y complains about the Council's actions in relation to a Disabled Facilities Grant provided for her disabled son, X. The Ombudsman finds the Council failed to advise and signpost Mrs Y at the beginning of the process, leaving Mrs Y to oversee the build. The Council then made the final payment to the contractors, despite receiving confirmation from Mrs Y that works remained outstanding. The fault has caused injustice to X because the accommodation does not fully meet his identified needs. The Council will update its written procedures, and pay £2,000 to X and £500 to Mrs Y for the injustice caused by the fault identified.

  • East Lindsey District Council (18 006 256)

    Statement Not upheld Disabled facilities grants 18-Dec-2018

    Summary: Mr X complains the Council failed to consider discretionary funding to top up a Disabled Facilities Grant to adapt their house for his disabled son. Mr X states they have had to accept a reduced scheme which does not fully meet his son's needs. Based on the information available there is no evidence of fault in the way the Council dealt with this application for a DFG.

  • London Borough of Hammersmith & Fulham (18 000 046)

    Statement Upheld Disabled facilities grants 04-Dec-2018

    Summary: There was some fault in how the Council responded to reports of problems with a walk-in bath, installed under a Disabled Facilities Grant. But the fault did not cause a significant injustice, and so the Ombudsman has completed his investigation.

  • London Borough of Croydon (18 001 450)

    Statement Upheld Disabled facilities grants 29-Nov-2018

    Summary: Ms B complains the Council's offer of £250 for delay in carrying out her occupational therapy assessment is inadequate compensation given she was unable to access her bathroom, toilet and bedroom unaided and this denied her independence and dignity. As the Council has now increased its offer to £600, and this is viewed as a fair and reasonable way of settling the complaint, we will not pursue it any further.

  • Doncaster Metropolitan Borough Council (18 007 841)

    Statement Not upheld Disabled facilities grants 07-Nov-2018

    Summary: Mr X complains the Council delayed assessing his application for a Disabled Facilities Grant. The Council have now assessed his application and have completed the work. We have stopped investigating this complaint as Mr X has the outcome he desired and it is unlikely we could achieve anything else by further investigating the complaint.

  • London Borough of Bexley (18 006 765)

    Statement Not upheld Disabled facilities grants 07-Nov-2018

    Summary: Mr X complains that previous delay of over a year by the Council in accepting a disabled facilities grant application has prevented adaptations to his house to benefit his disabled child, Y. The Council has attempted to pursue the matter with Mr X since the Ombudsman found fault, but Mr X has not engaged with the Council. No further remedy is due.

  • Stoke-on-Trent City Council (18 000 210)

    Statement Upheld Disabled facilities grants 06-Nov-2018

    Summary: Mrs Y complained the Council failed to provide suitable adaptations to meet the needs of her disabled son. The Ombudsman has found some fault because the Council took too long to carry out the initial assessment and did not provide her with a copy. To remedy the injustice caused, the Council has agreed to apologise and make a payment to Mrs Y for the distress caused.

  • Birmingham City Council (18 009 530)

    Statement Upheld Disabled facilities grants 05-Nov-2018

    Summary: The Ombudsman will not investigate Ms A's complaint about the Council's actions regarding the delay in completing works needed in her home. This is because the Council and Ms A have agreed a remedy for the delay so there is no unremedied injustice for the Ombudsman to investigate.

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