Disabled facilities grants


Recent statements in this category are shown below:

  • Isle of Wight Council (19 008 797)

    Statement Not upheld Disabled facilities grants 03-Dec-2019

    Summary: The complainant is concerned about the Council's decision to refuse her application for a Disabled Facilities Grant. The Ombudsman is discontinuing his investigation because the Council has arranged for the complainant to pursue its appeal process. Once this is completed, and if the complainant remains dissatisfied, she can resubmit the complaint to the Ombudsman.

  • Medway Council (18 020 007)

    Statement Not upheld Disabled facilities grants 29-Nov-2019

    Summary: Ms B says the Council failed to help her to remove a lift from her property that was provided by a Disabled Facilities Grant to her mother. The Council had no statutory duty to assist, and there is no evidence Ms B told the Council of her disability or the impact the lift was having on her following her mother's death. The Council properly considered whether to help, gave correct advice to Ms B, and signposted her to the company that installed the lift.

  • London Borough of Haringey (18 017 576)

    Statement Upheld Disabled facilities grants 28-Nov-2019

    Summary: There was delay in the Council's processing of Ms B's application for adaptations to her flat. The Council also failed to respond to Ms B's complaint. The Council has agreed to apologise to Ms B in writing, pay her £150, give her a decision about installing an L-shaped bath/shower and consider including timescales in its policy on delivering adaptations.

  • Luton Borough Council (18 013 146)

    Statement Upheld Disabled facilities grants 28-Nov-2019

    Summary: There was delay in the way the Council progressed adaptations that were required to meet Mr D's needs. The Council has agreed to apologise to the family, to pay the family £1,200 and to consider a review in its policies.

  • London Borough of Islington (18 016 444)

    Statement Upheld Disabled facilities grants 27-Nov-2019

    Summary: Ind C complained about the way in which the Council dealt with their request for adaptations (a DFG) to their flat and their request to allocate a social worker. The Ombudsman found there was fault with the way the Council progressed the DFG request and a delay in responding to the complaint. The Council has agreed to apologise and provide a financial remedy for their distress.

  • Sefton Metropolitan Borough Council (18 011 747)

    Statement Upheld Disabled facilities grants 12-Nov-2019

    Summary: There was fault by the Council. It did not consider whether it could waive the amount repayable for a Disabled Facilities Grant on the grounds that Mrs B was selling the property due to the impact on her wellbeing. This has left Mrs B uncertain as to whether the Council properly considered her situation. The Council should reconsider Mrs B's request and write to her with the reasons for its decision.

  • Oldham Metropolitan Borough Council (18 018 965)

    Statement Upheld Disabled facilities grants 31-Oct-2019

    Summary: The Council passed on Mr X's personal information to another organisation without his consent when it was dealing with his application for a Disabled Facilities Grant. This was fault and it caused Mr X distress. Mr X did not wish to have any further contact with that organisation following a complaint he had made about the conduct of a staff member. The Council has agreed to provide a remedy for this part of Mr X's complaint. The other parts of Mr X's complaint have not been upheld.

  • London Borough of Tower Hamlets (17 012 835)

    Statement Upheld Disabled facilities grants 14-Oct-2019

    Summary: The Ombudsman finds no evidence of fault causing injustice by the Council in its consideration of Mr X's request for the Council to build an extension to his home to meet the needs of his disabled son.

  • Malvern Hills District Council (18 009 593)

    Statement Upheld Disabled facilities grants 14-Oct-2019

    Summary: Mr G complains about disabled facilities grant works undertaken on his home in 2014/5. We find fault by the Council in not knowing of Mr G's complaint until 2018, when it should have known sooner. This caused injustice to Mr G in time and trouble spent using the wrong complaint procedure. The Council has agreed action we consider will provide for a fair remedy to the complaint, explained at the end of this statement.

  • Northumberland County Council (18 018 034)

    Statement Upheld Disabled facilities grants 02-Oct-2019

    Summary: Mrs B says the Council delayed completing adaptation works at her property and failed to offer compensation to reflect damage and stress during the building works. The Council's target for the works was unrealistic and further delays meant Mrs B and her family had to live in unsuitable circumstances and have one family member living elsewhere for longer than they should have. An apology and payment to Mrs B is satisfactory remedy for the injustice caused.