Statement Upheld Disabled facilities grants 25-Aug-2021
Summary: The Council's delay progressing Mr X's request for a Disabled Facilities Grant was fault. There is also fault in how the Council dealt with Mr X's application to the housing register. As a result, Mr X spent two years in accommodation where he could not access bathing facilities. The Council has agreed to apologise and pay Mr X £7350.
Statement Upheld Disabled facilities grants 17-Aug-2021
Summary: the complainant says the Council failed to explain and consider the criteria for waiving repayment of part of a Disabled Facilities Grant. The Council says it acted in line with its legal right to reclaim any grant where the property is sold within ten years of the grant. We found the Council acted with fault in not outlining its discretionary powers or inviting information on which it could decide if it should exercise its discretion. The Council agreed to review the decision.
Statement Not upheld Disabled facilities grants 29-Jul-2021
Summary: Mr X's complaint about how the Council was dealing with adaptions to his home has been resolved. The complaint will be discontinued.
Statement Not upheld Disabled facilities grants 27-Jul-2021
Summary: There was no fault by the Council in a complaint about its dealings with the complainant over a disabled facilities grant.
Statement Not upheld Disabled facilities grants 23-Jun-2021
Summary: Mr D complains the Council failed to advise him in 2015 and 2018 that he could apply for discretionary funding to adapt his home for his disabled wife. We have found no fault by the Council.
Statement Not upheld Disabled facilities grants 21-Jun-2021
Summary: Mrs E complained about the Council's refusal to install a shower screen. We find there was no fault in the Council's initial decision-making not to install a shower screen. The Council has now installed the shower screen, but Mrs E is unhappy with the installation. We cannot investigate Mrs E's complaint about the installation of the shower screen because it falls under the jurisdiction of the Housing Ombudsman Service.
Statement Upheld Disabled facilities grants 07-Jun-2021
Summary: Mr X complained about the Council's decision to refuse his request for a disability adaptation to his rented property. We have found that Mr X was given inaccurate information about his landlord's position causing confusion and frustration. To remedy the injustice caused by this fault, the Council has agreed to apologise in writing to Mr X. We have found no fault with the Council's occupational therapy assessment.
Statement Upheld Disabled facilities grants 28-May-2021
Summary: We have found fault in the Council's supervision of building works on Ms B's property and there was a delay in completing the works. This meant Ms B and Ms E were living in accommodation that did not fully meet Ms E's needs for a long time. The Council has agreed to apologise to Ms B and Ms E and a financial remedy.
Statement Upheld Disabled facilities grants 27-May-2021
Summary: Mr C complains about delay and other matters in connection with a request the Council provide adaptations to his home. We uphold the complaint finding significant delay in the Council agreeing to and providing the adaptations Mr C needs. This has caused injustice to Mr C resulting from a loss of provision, distress and some unnecessary frustration, time and trouble. The Council accepts these findings and at the end of this statement we set out the action it has agreed to remedy that injustice and provide wider improvements to its home adaptations service.
Statement Not upheld Disabled facilities grants 21-May-2021
Summary: Mr and Mrs C complained about the Council's administration of the Disabled Facilities Grant for their daughter. We find the Council met its limited duties by processing the grant and so was not at fault.