Disabled facilities grants

Recent statements in this category are shown below:

  • Trafford Council (17 020 228)

    Statement Upheld Disabled facilities grants 08-Mar-2019

    Summary: Mr N complains about a delay in processing his disabled facilities grant application, contradictory assessments and that the Council misunderstood how the financial assessment worked. It also delayed implementing the Regulatory Reform Order. And did not respond to his complaint. The Ombudsman upholds the complaint about delay in processing the application and not responding to a complaint. We also find evidence of missing records and misleading advice. We have recommended an apology and payment to Mr N and some improvements in the Council's service.

  • London Borough of Hillingdon (18 010 998)

    Statement Upheld Disabled facilities grants 04-Mar-2019

    Summary: Mr X and Ms Y complain the Council has delayed unnecessarily in providing an extension to their property to meet the latter's needs, and has failed to keep them updated on the progress of the matter or respond to their emails about it. They also complain about the way the Council handled their complaint about these issues. The Ombudsman has found the Council was at fault for not giving adequate notice when cancelling scheduled appointments, for not recording these appointments, and for the way it handled Mr X and Ms Y's complaint. However, we have not found fault in relation to any other part of their complaint. The failure to give proper notice caused them some injustice therefore the Council has agreed to offer an apology and ensure it gives at least 24 hours' notice if it needs to cancel any future appointments. It has also agreed to make some service improvements to prevent the faults identified from reoccurring.

  • Norfolk County Council (18 003 223)

    Statement Upheld Disabled facilities grants 04-Mar-2019

    Summary: I found Ms X suffered significant injustice due to the Council's delay in assessing her need for adaptations to her home and processing the Occupational Therapist's recommendation for a Disabled Facilities Grant to install a stair lift. This also had an adverse impact on other members of her family.

  • Dudley Metropolitan Borough Council (18 005 270)

    Statement Upheld Disabled facilities grants 04-Mar-2019

    Summary: Mrs X complains about the Council's delays in dealing with a Disabled Facilities Grant, causing her avoidable distress and inconvenience. The Ombudsman finds the Council at fault for its delays in progressing adaptations. We recommend the Council provides an apology and pays Mrs X £500 in recognition of the distress and inconvenience suffered.

  • Oldham Metropolitan Borough Council (18 014 616)

    Statement Not upheld Disabled facilities grants 01-Mar-2019

    Summary: The Ombudsman has discontinued his investigation into this complaint, about the Council's handling of disabled facilities grant application, because the Council is still investigating it.

  • City of York Council (18 005 747)

    Statement Upheld Disabled facilities grants 28-Feb-2019

    Summary: Mr and Mrs X complain about the amount of the administrative fee the Council charges in connection with Disabled Facilities Grants. The Ombudsman does not have grounds to say the Council's policy is at fault. The Council provided misleading information to Mr and Mrs X about the fee. It has already recognised this and offered to refund part of the fee. It has agreed an additional remedy to recognise their time and trouble in pursuing the complaint.

  • Stroud District Council (17 017 929)

    Statement Not upheld Disabled facilities grants 15-Feb-2019

    Summary: Mr X complained about the actions of the Council which he says delayed him submitting a disabled facilities grant application. Mr X says this caused him and his family unnecessary distress and affected his health. There were delays in the process but these were not as a result of fault by the Council.

  • Coventry City Council (18 006 635)

    Statement Upheld Disabled facilities grants 14-Feb-2019

    Summary: Mr X complained about the Council's handling of a disabled facilities grant for bathroom and access adaptations. There were delays in carrying out the adaptations and this is fault. The Council also failed to keep records of progress meetings with the Housing Association that was carrying out the improvement work. The Council has agreed to apologise to Mr X and pay him £500 to acknowledge the distress and inconvenience caused to him by the delays.

  • Kirklees Metropolitan Borough Council (17 014 118)

    Statement Upheld Disabled facilities grants 13-Feb-2019

    Summary: the Council explained to Mrs P that the initial indication of her contribution to the Disabled Facilities Grant might change. When Mrs P complained that the delay had increased her contribution because of her new pension, it offered a payment in recognition. That is sufficient to remedy any injustice.

  • Knowsley Metropolitan Borough Council (18 009 505)

    Statement Not upheld Disabled facilities grants 30-Jan-2019

    Summary: Mrs B complained the Council calculated the amount she would need to pay to top up a disabled facilities grant was more than she could afford, leaving her without facilities she needs. The Ombudsman finds no fault in the Council's actions. This is because while the law gives the Council a power to meet a shortfall in such circumstances, it does not impose on it a duty to do so.