Cumberland Council (24 006 046)

Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to withdraw an offer of a disabled facilities grant. The complaint is too late and we have seen no reason why Mr X could not have contacted us much sooner.

Wiltshire Council (25 005 618)

Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2025

Summary: We will not investigate this complaint about the quality of work completed following a Disabled Facilities Grant. This is because the complaint is late.

North East Lincolnshire Council (25 005 473)

Statement Closed after initial enquiries Disabled facilities grants 07-Sep-2025

Summary: We will not investigate Mr X’s complaint that a contractor switched off his solar panels when carrying out works to his property and about the Council’s delay in responding to his complaint. This is because it is unlikely a further investigation by this office could add to the response already provided via the Council’s previous investigation of the matter.

City of Bradford Metropolitan District Council (25 004 960)

Statement Closed after initial enquiries Disabled facilities grants 04-Sep-2025

Summary: We will not investigate this complaint about Mrs X’s disagreement with the Council over adaptations to her home under the Disabled Facilities Grant scheme. This is because there is not enough evidence of fault to justify investigating.

Runnymede Borough Council (25 005 381)

Statement Closed after initial enquiries Disabled facilities grants 02-Sep-2025

Summary: We will not investigate Mr X’s complaint about damage caused to his driveway during adaptation works. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.

City of Bradford Metropolitan District Council (24 016 431)

Statement Upheld Disabled facilities grants 25-Aug-2025

Summary: Mrs X complained the Council incurred delays in considering her application for a Disabled Facilities Grant for her son. She also complained the Council did not properly consider her application. Mrs X said the Council’s actions caused avoidable distress to her son and the family. The Council is at fault as it incurred delays in the Disabled Facilities Grant process. It has agreed to provide an apology and a financial remedy to Mrs X.

London Borough of Wandsworth (25 003 666)

Statement Closed after initial enquiries Disabled facilities grants 25-Aug-2025

Summary: We will not investigate this complaint about the Councils handling of a Disabled Facilities Grant. There is insufficient evidence of fault to warrant an investigation.

Kingston Upon Hull City Council (23 011 537)

Statement Upheld Disabled facilities grants 19-Aug-2025

Summary: The Council, and KWL acting on its behalf, were at fault for delay installing a level access shower in Mr X’s home and for the poor quality of the resulting works. As a result, Mr X was without an adaption he needed for over two years and experienced avoidable distress and frustration. The Council has agreed to apologise to Mr X, make a payment, and act to improve its services.

West Sussex County Council (25 000 347)

Statement Closed after initial enquiries Disabled facilities grants 17-Aug-2025

Summary: We will not investigate Mrs X’s complaint the Council’s chosen preferred scheme does not consider all the household’s needs and occupational therapist recommendations. This is because there is insufficient evidence of fault.

Thurrock Council (25 002 158)

Statement Closed after initial enquiries Disabled facilities grants 17-Aug-2025

Summary: We will not investigate Mr X’s complaints that the Council mismanaged the Disabled Facilities Grant process leading to delays in work being completed. There is not enough evidence of fault or injustice to warrant an investigation.