Newcastle upon Tyne City Council (23 008 507)

Statement Upheld Disabled facilities grants 29-Jul-2025

Summary: Miss X complained about how the Council dealt with her request for adaptations and housing to meet the needs of her disabled child. The Council took too long to consider the recommendations and it did not deal with her complaints and review requests properly. It did not properly consider its discretion to admit her to its housing register. The Council’s shortcomings caused Miss X distress and uncertainty, but it is unlikely her family would have been rehoused sooner, or that the Council would have made the adaptations she requested. The Council has agreed to apologise to Miss X, make symbolic payments, backdate her housing priority, and share this decision with relevant staff.

Westminster City Council (25 000 291)

Statement Closed after initial enquiries Disabled facilities grants 23-Jul-2025

Summary: We cannot investigate Ms X’s complaint about adaptations made to her home. The law says we cannot investigate complaints about how the Council has maintained the property when it is acting as a social landlord.

Shropshire Council (24 022 647)

Statement Closed after initial enquiries Disabled facilities grants 22-Jul-2025

Summary: We will not investigate Mr X’s complaint about faults with a lift installed in his home because there is insufficient evidence of fault by the Council, or its contractor, to justify our involvement.

Royal Borough of Windsor and Maidenhead Council (24 022 877)

Statement Closed after initial enquiries Disabled facilities grants 15-Jul-2025

Summary: We will not investigate Mr X’s complaint about the outcome of the occupational therapy assessment affecting his application for a Disabled Facilities Grant. This is because there is insufficient evidence of fault to warrant investigation.

East Devon District Council (24 023 167)

Statement Closed after initial enquiries Disabled facilities grants 14-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his disabled facilities grant application. This is because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Bournemouth, Christchurch and Poole Council (24 023 296)

Statement Closed after initial enquiries Disabled facilities grants 13-Jul-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision not to retrospectively fund completed adaptation works her father, Mr X, paid for and arranged privately. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Cheshire West & Chester Council (24 015 778)

Statement Closed after initial enquiries Disabled facilities grants 09-Jul-2025

Summary: We will not investigate this complaint about the Council’s refusal to award a Disabled Facilities Grant. This is because we would be unlikely to find fault.

Wirral Metropolitan Borough Council (25 000 547)

Statement Closed after initial enquiries Disabled facilities grants 09-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request for housing assistance. There is insufficient evidence of fault and it is unlikely an investigation would lead to a different outcome or achieve anything more.

Birmingham City Council (24 023 217)

Statement Closed after initial enquiries Disabled facilities grants 09-Jul-2025

Summary: We will not investigate Mr X’s complaint about damage caused when completing minor adaptations. The Council’s contractor has offered to take appropriate steps to rectify the damage and further investigation by us is unlikely to lead to a different outcome.

London Borough of Ealing (24 002 012)

Statement Not upheld Disabled facilities grants 08-Jul-2025

Summary: Ms B complained that the Council had failed to rectify leak damage in her bathroom following works under a Disabled Facilities grant. We have not found fault with the Council’s actions.