London Borough of Southwark (25 023 488)

Statement Closed after initial enquiries Disabled facilities grants 25-Jun-2026

Summary: We cannot investigate Ms Y’s complaint about the Councils handling of her mother’s Disabled Facilities Grant. The complaint is late. For the remainder, further investigation would not lead to a different outcome, and we cannot achieve the outcome Ms Y wants.

Derbyshire County Council (25 015 601)

Statement Not upheld Disabled facilities grants 23-Jun-2026

Summary: I ended this investigation because the responsibility for the issues outlined in Miss X’s complaint is with the District Council. There was no worthwhile outcome achievable by completing an investigation into, and not enough evidence of fault by, the County Council.

Worcestershire County Council (25 021 839)

Statement Closed after initial enquiries Disabled facilities grants 23-Jun-2026

Summary: We will not investigate this complaint about a Disabled Facilities Grant. Part of the complaint is late, and an investigation is unlikely to lead to a different outcome.

Winchester City Council (25 023 318)

Statement Upheld Disabled facilities grants 23-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of disabled adaptations. We are satisfied with the actions the Council has taken and further investigation by us would not lead to a different outcome.

Dudley Metropolitan Borough Council (25 016 672)

Statement Closed after initial enquiries Disabled facilities grants 17-Jun-2026

Summary: We will not investigate Ms X’s complaint how the Council carried out work on her property to make it more accessible. There is not enough evidence of fault by the Council.

Blaby District Council (25 023 818)

Statement Closed after initial enquiries Disabled facilities grants 15-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s application for a relocation grant. There is not enough evidence of fault causing significant enough personal injustice to warrant investigation.

Wyre Borough Council (25 014 703)

Statement Not upheld Disabled facilities grants 10-Jun-2026

Summary: There was no fault in how the Council handled adaptations to Mr X’s bathroom funded through a Disabled Facilities Grant (DFG).

Winchester City Council (25 000 678)

Statement Upheld Disabled facilities grants 03-Jun-2026

Summary: We found the Council at fault for failings in its DFG procedure. These faults resulted in avoidable frustration and uncertainty for Mrs X, as well as the need for further work to meet identified needs. The Council has already taken steps to provide a remedy and improve its services. The Council has accepted our recommendations.

Wiltshire Council (25 019 192)

Statement Closed after initial enquiries Disabled facilities grants 25-May-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s assessment as part of her request for a Disabled Facilities Grant. There is not enough evidence of fault by the Council to warrant our involvement.

Birmingham City Council (24 020 166)

Statement Closed after initial enquiries Disabled facilities grants 21-May-2026

Summary: We will not investigate this complaint about how the Council communicated with Ms X and responded to her reports of antisocial behaviour. This is because further investigation would not lead to a different outcome, part of the complaint is premature, and complaints about data matters are best considered and decided by the Information Commissioner’s Office.