Shropshire Council (25 009 294)

Statement Not upheld Disabled facilities grants 05-May-2026

Summary: Miss X complains the Council has not dealt properly with occupational therapy assessments and adaptions to her property, causing avoidable distress. The Council is not at fault.

London Borough of Tower Hamlets (25 025 022)

Statement Closed after initial enquiries Disabled facilities grants 05-May-2026

Summary: We will not investigate this complaint about Mrs X’s disagreement with the Council over adaptations to her home under the Disabled Facilities Grant scheme. This is because there is not enough evidence of fault to justify investigating.

Coventry City Council (25 026 745)

Statement Closed after initial enquiries Disabled facilities grants 05-May-2026

Summary: We will not investigate Miss X’s complaint that suitable temporary toilet facilities were not provided during Disabled Facilities Grant works. This is because there is not enough evidence of fault to justify investigating.

Eastbourne Borough Council (25 001 411)

Statement Upheld Disabled facilities grants 29-Apr-2026

Summary: Miss X complained the Council failed to complete work agreed under a Disabled Facilities Grant. She says that she has been left without a bathroom, which has caused considerable distress. She confirms the Council has agreed to replace the bathroom however has yet to do so. We found the Council at fault. There was a delay in fixing the bathroom. The Council will take action to resolve the bathroom issue, apologise and make a payment to Miss X to recognise the injustice caused.

Royal Borough of Kingston upon Thames (25 011 306)

Statement Closed after initial enquiries Disabled facilities grants 21-Apr-2026

Summary: We will not investigate this complaint about the Council’s decision not to install a bath in Miss B’s bathroom. Any injustice is not significant enough to justify our involvement.

London Borough of Barking & Dagenham (25 015 506)

Statement Closed after initial enquiries Disabled facilities grants 20-Apr-2026

Summary: We will not investigate this complaint about the Council’s failure to allow an application for a Disabled Facilities Grant for a loft conversion. It was reasonable for Miss X to ask for a review of the Panel’s decision and this has been subsequently granted.

Shropshire Council (25 027 338)

Statement Closed after initial enquiries Disabled facilities grants 31-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision on Ms X’s Disabled Facilities Grant application. This is because there is not enough evidence of fault, in how the Council decided the matter, to justify investigation.

London Borough of Merton (25 009 168)

Statement Closed after initial enquiries Disabled facilities grants 26-Mar-2026

Summary: Ms X complains about the Council’s handling of the installation of a shower room at her property and the subsequent remedial repairs required. We would not investigate Ms X’s complaint. This is because the complaint is late and there are no good reasons why she did not complain sooner.

South Tyneside Metropolitan Borough Council (25 005 265)

Statement Upheld Disabled facilities grants 24-Mar-2026

Summary: There was no fault in the Council’s decision to propose a step lift instead of a wheelchair ramp for Mr Y in 2023 which met his needs and was in line with relevant guidance. However, there was poor communication to Mr Y and Mrs X from the Council around the reasons why it decided not to install the ramp. The Council agreed to apologise for the frustration and uncertainty caused.

North Somerset Council (25 018 276)

Statement Closed after initial enquiries Disabled facilities grants 24-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of disabled adaptations because we could not achieve a worthwhile outcome.