Harlow District Council (24 020 900)

Statement Closed after initial enquiries Disabled facilities grants 12-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his relative’s Disabled Facilities Grant application. There is insufficient evidence of fault to warrant an investigation.

Blaby District Council (24 020 164)

Statement Closed after initial enquiries Disabled facilities grants 08-May-2025

Summary: We will not investigate Mr X’s complaint stating the Council failed to progress a Disabled Facilities Grant for his disabled relative. This is because the complaint has been made late, and I see no good reason why Mr X could not have complained in time.

Leicester City Council (24 021 028)

Statement Closed after initial enquiries Disabled facilities grants 30-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s refusal to award a Disabled Facilities Grant. This is because there is not enough evidence of fault.

London Borough of Waltham Forest (24 020 486)

Statement Closed after initial enquiries Disabled facilities grants 29-Apr-2025

Summary: We will not investigate this complaint about the outcome of the occupational therapy assessment. There is not enough evidence of fault by the Council.

London Borough of Haringey (24 002 836)

Statement Upheld Disabled facilities grants 24-Apr-2025

Summary: The Council was at fault for failing to make the disabled adaptations Ms X needs in her home. The Council’s decision making was not in line with the law and guidance and it wrongly insisted Ms X must have all the works to her property it thought she needed. As a result, Ms X has spent over a year without access to a downstairs toilet. To remedy this injustice, the Council has agreed to apologise, progress works to Ms X’s home and make payments to her. The Council will also act to improve its services.

Salford City Council (24 008 680)

Statement Upheld Disabled facilities grants 24-Apr-2025

Summary: The Council has already accepted fault for delay and poor communication in its handling of Mr X’s application for a Disabled Facilities Grant. The Council’s actions in response to Mr X’s complaint are a suitable remedy for the injustice caused. We have not, therefore, made any recommendations.

Cannock Chase District Council (24 011 873)

Statement Not upheld Disabled facilities grants 15-Apr-2025

Summary: Miss X complained about access works and a wet room installed under a disabled facilities grant. We have ended our investigation as it is unlikely we would find fault with the works to the access and further investigation is unlikely to lead to a worthwhile outcome. Flooding has led to the replacement of the wet room by Miss X’s insurers and any claim for damages is best resolved through the insurers or court.

Lancashire County Council (24 017 500)

Statement Closed after initial enquiries Disabled facilities grants 15-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a Disabled Facilities Grant. We could not add to the investigation carried out by the Council.

Nuneaton & Bedworth Borough Council (24 017 858)

Statement Closed after initial enquiries Disabled facilities grants 15-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a Disabled Facilities Grant. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Norwich City Council (24 007 080)

Statement Upheld Disabled facilities grants 08-Apr-2025

Summary: Mrs X complained that the Council has not dealt with her Disabled Facilities Grant properly. The Council is at fault because it did not communicate effectively and was not clear about the services it would provide. The Council has said it will make improvements to its service. Mrs X suffered uncertainty. The Council should apologise and pay Mrs X £100.