Statement Upheld Disabled facilities grants 07-Jun-2021
Summary: Mr X complained about the Council's decision to refuse his request for a disability adaptation to his rented property. We have found that Mr X was given inaccurate information about his landlord's position causing confusion and frustration. To remedy the injustice caused by this fault, the Council has agreed to apologise in writing to Mr X. We have found no fault with the Council's occupational therapy assessment.
Statement Upheld Disabled facilities grants 28-May-2021
Summary: We have found fault in the Council's supervision of building works on Ms B's property and there was a delay in completing the works. This meant Ms B and Ms E were living in accommodation that did not fully meet Ms E's needs for a long time. The Council has agreed to apologise to Ms B and Ms E and a financial remedy.
Statement Upheld Disabled facilities grants 27-May-2021
Summary: Mr C complains about delay and other matters in connection with a request the Council provide adaptations to his home. We uphold the complaint finding significant delay in the Council agreeing to and providing the adaptations Mr C needs. This has caused injustice to Mr C resulting from a loss of provision, distress and some unnecessary frustration, time and trouble. The Council accepts these findings and at the end of this statement we set out the action it has agreed to remedy that injustice and provide wider improvements to its home adaptations service.
Statement Not upheld Disabled facilities grants 21-May-2021
Summary: Mr and Mrs C complained about the Council's administration of the Disabled Facilities Grant for their daughter. We find the Council met its limited duties by processing the grant and so was not at fault.
Statement Upheld Disabled facilities grants 21-May-2021
Summary: The Council's delay in conduction on Occupation Therapy assessment of Mrs X was fault. As a result, Mr X cannot know if his wife's last weeks could have been less painful and more dignified. The Council has agreed to apologise and pay Mr X £250 in recognition of this injustice.
Statement Not upheld Disabled facilities grants 13-May-2021
Summary: Miss B complained the Council had not properly considered whether her property needed adaptations to meet her needs. As a result she does not have suitable bathing facilities. There was no fault by the Council.
Statement Not upheld Disabled facilities grants 11-May-2021
Summary: Mr X complained the Council refused to reimburse him when he paid privately to have a stairlift installed and delayed in carrying out works to his bathroom under the Disabled Facilities Grant scheme. There was no fault in the Council's actions.
Statement Upheld Disabled facilities grants 10-May-2021
Summary: Mr X complained about the Council's delay in completing an adaptation for his mother, Mrs Y. This limited Mrs Y's ability to independently maintain her personal care whilst waiting for an over bath shower to be installed. The Council accepts it delayed installing the shower. This delay was compounded by the national lockdown as a result of the COVID-19 pandemic. It will apologise, and make a payment to Mrs Y to remedy the injustice caused.
Statement Upheld Disabled facilities grants 22-Apr-2021
Summary: Coventry City Council delayed in its handling of a complaint about its proposed plans for adaptations under a Disabled Facilities Grant. The Council will apologise and make a payment of £200 to recognise the injustice this caused.
Statement Not upheld Disabled facilities grants 07-Apr-2021
Summary: Miss X complained about the way the Council assessed her sister, Miss F, for a disabled facilities grant. The Council was not at fault.