Wiltshire Council (25 019 192)

Statement Closed after initial enquiries Disabled facilities grants 25-May-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s assessment as part of her request for a Disabled Facilities Grant. There is not enough evidence of fault by the Council to warrant our involvement.

Birmingham City Council (24 020 166)

Statement Closed after initial enquiries Disabled facilities grants 21-May-2026

Summary: We will not investigate this complaint about how the Council communicated with Ms X and responded to her reports of antisocial behaviour. This is because further investigation would not lead to a different outcome, part of the complaint is premature, and complaints about data matters are best considered and decided by the Information Commissioner’s Office.

Blackburn with Darwen Council (25 005 441)

Statement Upheld Disabled facilities grants 21-May-2026

Summary: The Council was not at fault for seeking new information to ensure planned adaptations under a Disabled Facilities Grant were necessary and appropriate. The Council was at fault for the way it handled Mrs X’s complaint, causing confusion and uncertainty over what complaints it had responded to. The Council has agreed to apologise to Mrs X.

Hampshire County Council (25 028 646)

Statement Closed after initial enquiries Disabled facilities grants 13-May-2026

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s Disabled Facilities Grant application. There is not enough evidence of fault, in how the Council considered the matter, to justify an investigation.

City of Bradford Metropolitan District Council (25 019 222)

Statement Closed after initial enquiries Disabled facilities grants 07-May-2026

Summary: We will not investigate Mrs X’s complaint the Council has failed to make adaptations to her property. Further investigation would not lead to a different outcome.

West Northamptonshire Council (25 019 633)

Statement Closed after initial enquiries Disabled facilities grants 07-May-2026

Summary: We will not investigate this complaint about the Council refusing to repair Mr X’s bathroom which was funded by Disabled Facilities Grants. Part of Mr X’s complaint is late. An investigation into the complaint which is in time would not achieve anything for Mr X.

Kirklees Metropolitan Borough Council (25 026 104)

Statement Closed after initial enquiries Disabled facilities grants 07-May-2026

Summary: We will not investigate this complaint about damage caused to Mr X’s heating system after works carried out by a contractor. This is because it concerns a claim about damage to property and this is a civil matter for which it is reasonable for him to seek a remedy in the courts.

Shropshire Council (25 009 294)

Statement Not upheld Disabled facilities grants 05-May-2026

Summary: Miss X complains the Council has not dealt properly with occupational therapy assessments and adaptions to her property, causing avoidable distress. The Council is not at fault.

Coventry City Council (25 026 745)

Statement Closed after initial enquiries Disabled facilities grants 05-May-2026

Summary: We will not investigate Miss X’s complaint that suitable temporary toilet facilities were not provided during Disabled Facilities Grant works. This is because there is not enough evidence of fault to justify investigating.

London Borough of Tower Hamlets (25 025 022)

Statement Closed after initial enquiries Disabled facilities grants 05-May-2026

Summary: We will not investigate this complaint about Mrs X’s disagreement with the Council over adaptations to her home under the Disabled Facilities Grant scheme. This is because there is not enough evidence of fault to justify investigating.