Cannock Chase District Council (24 011 873)

Statement Not upheld Disabled facilities grants 15-Apr-2025

Summary: Miss X complained about access works and a wet room installed under a disabled facilities grant. We have ended our investigation as it is unlikely we would find fault with the works to the access and further investigation is unlikely to lead to a worthwhile outcome. Flooding has led to the replacement of the wet room by Miss X’s insurers and any claim for damages is best resolved through the insurers or court.

Lancashire County Council (24 017 500)

Statement Closed after initial enquiries Disabled facilities grants 15-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a Disabled Facilities Grant. We could not add to the investigation carried out by the Council.

Nuneaton & Bedworth Borough Council (24 017 858)

Statement Closed after initial enquiries Disabled facilities grants 15-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a Disabled Facilities Grant. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Norwich City Council (24 007 080)

Statement Upheld Disabled facilities grants 08-Apr-2025

Summary: Mrs X complained that the Council has not dealt with her Disabled Facilities Grant properly. The Council is at fault because it did not communicate effectively and was not clear about the services it would provide. The Council has said it will make improvements to its service. Mrs X suffered uncertainty. The Council should apologise and pay Mrs X £100.

Norwich City Council (24 016 943)

Statement Closed after initial enquiries Disabled facilities grants 07-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision in relation to her request for major adaptations to her home via a Disabled Facilities Grant. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

West Oxfordshire District Council (24 008 867)

Statement Upheld Disabled facilities grants 06-Apr-2025

Summary: Miss B complained that the Council had failed to properly include her in the Disabled Facilities Grant (DFG) application process leading to a poorly finished outcome which differed from the approved plans and was unsafe. We found fault causing injustice to Miss B. The Council has agreed to apologise to her, pay her £500 and carry out a site visit to determine what outstanding works are required. It has also agreed to remind staff of the Council’s responsibility to ensure the DFG work is completed in accordance with the approved plans and meets the applicant’s needs.

Leeds City Council (24 015 997)

Statement Closed after initial enquiries Disabled facilities grants 26-Mar-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her request for disabled adaptations to her Council property. Part of the complaint is late and there is insufficient evidence in relation to the way the Council assessed her disability needs or the way it made decisions about whether to carry out works to justify our involvement.

Somerset Council (23 008 247)

Statement Not upheld Disabled facilities grants 26-Mar-2025

Summary: Ms X complained there were failings in the way the Council dealt with her request for a Disabled Facilities Grant for works at her property. We found no evidence of fault in the way the Council considered these matters so have completed our investigation.

London Borough of Camden (24 011 470)

Statement Upheld Disabled facilities grants 24-Mar-2025

Summary: Mr X complained the Council failed to properly consider Disabled Facility Grants he requested in 2022 and 2023. We found there was delay in responding on both occasions. We did not find fault in the handling of the 2022 application. We also found no fault in the decision to refuse the grant in 2023. However, we recommended the Council should apologise for the delays and provide guidance to staff about to ensure they applied the correct tests and explained the Councils decisions appropriately.

Bristol City Council (24 012 966)

Statement Upheld Disabled facilities grants 21-Mar-2025

Summary: Ms C complained the Council failed to provide residential services to her mother, Mrs D, while it carried out adaptations to her bathroom. The Council was at fault for failing to properly consider a change in Mrs D’s needs. This resulted in Mrs D privately paying for nursing care. To remedy the complaint the Council has agreed to apologise to Mrs D and Ms C, repay nursing care fees, and make service improvements.