West Sussex County Council (24 009 730)

Report Upheld Transport 17-Sep-2025

Summary: Mrs C complained the Council failed to properly consider the decision to remove funding for transport to day support for her son, Mr D, because he had a Motability car. Mrs C says the Council’s decision has resulted in added pressure on her and her husband; and costs neither they, nor Mr D, can meet.

Cheshire East Council (24 017 097)

Statement Upheld Safeguarding 09-Sep-2025

Summary: There was fault in the way the Agency provided care to Mrs D and in its record keeping. The Council has agreed to apologise, provide a financial remedy and carry out a service improvement.

Oxfordshire County Council (24 018 295)

Statement Closed after initial enquiries Direct payments 09-Sep-2025

Summary: We will not investigate this complaint about flexibility of meeting adult social care needs. It is unlikely we would find enough evidence of fault given the Council did suggest many options. Although the complainant says they were not suitable it is unlikely we would settle that dispute. An Ombudsman investigation is therefore unlikely to achieve a different outcome.

Solihull Metropolitan Borough Council (24 012 946)

Statement Closed after initial enquiries Direct payments 09-Sep-2025

Summary: We will not investigate Mr X’s complaint the Council ended direct payments for his daughters’ care and support without following the correct process. This is because the issues could reasonably be or have been mentioned as part of legal proceedings on a closely related matter.

East Sussex County Council (25 003 305)

Statement Closed after initial enquiries Assessment and care plan 09-Sep-2025

Summary: We will not investigate this complaint about the Council’s actions in placing Mr X in a supported living property. There is not enough evidence of fault in the care provided to Mr X to warrant investigation by us.

Bedford Borough Council (25 003 628)

Statement Upheld Safeguarding 09-Sep-2025

Summary: We will not investigate this complaint because the Council accepted it was at fault and provided a proportionate remedy for the injustice caused when it responded to Mr B’s complaint about temporary accommodation it placed him in. Further investigation would not lead to a different outcome.

North Northamptonshire Council (25 004 063)

Statement Closed after initial enquiries Charging 09-Sep-2025

Summary: We will not investigate Mrs X’s complaint, brought on behalf of the late Mrs Y, about the Council’s decision to not disregard Mrs Y’s house when calculating her finances for care charging purposes. The complaint is late and there are no good reasons for us to investigate it now. Even if Mrs X’s complaint had not been late, we would not have investigated because there is not enough evidence of Council fault to have warranted an investigation.

Kent County Council (25 006 127)

Statement Closed after initial enquiries Safeguarding 09-Sep-2025

Summary: We will not investigate this complaint about how the Council handled Ms X’s complaints about a neighbour. This is because part of the complaint is late and because there is no worthwhile outcome achievable.

Westbourne Care Limited (25 002 825)

Statement Closed after initial enquiries Residential care 09-Sep-2025

Summary: We will not investigate this complaint about how the Care Provider treated Mr X when visiting his mother. There is insufficient evidence of fault in the actions of the Care Provider and we could not achieve a meaningful outcome by investigating the matter.

Anchor Hanover Group (25 003 093)

Statement Closed after initial enquiries Charging 08-Sep-2025

Summary: We will not investigate this complaint about privately arranged adult social care. The legality of the contract is better considered by a court. It is unlikely we would find fault with the Care Provider chasing for fees for a service it has provided. It is unlikely we would add to the Care Provider’s investigation or achieve a different outcome.