Adult care services

Recent reports in this category are shown below:

  • North Yorkshire County Council (16 006 552)

    Report Upheld Charging 17-Jan-2018

    Summary: Mrs X complains on behalf of her mother, Mrs Y, the Council's financial assessment is wrong because it should not treat gifted money as deprivation of assets.

  • Northamptonshire County Council (16 002 410)

    Report Upheld Assessment and care plan 15-Dec-2017

    Summary: Mr X complains the Council failed to include appropriate day time support in his support plan.

  • Lincolnshire County Council (16 003 268)

    Report Upheld Residential care 17-Nov-2017

    Summary: Mrs B complains the Council failed to offer her father, Mr C, a care home without a top-up fee and did not offer to pay the full fee the care home charged. It did not explain its duties under the Care Act.

  • Suffolk County Council (16 009 086)

    Report Upheld Domiciliary care 14-Nov-2017

    Summary: Mrs X complains about the care agency the Council commissioned to provide her with domiciliary care. She says it failed to make the provision it charged for between June and October 2016.

  • Lancashire County Council (16 015 248)

    Report Upheld Other 07-Nov-2017

    Summary: Ms X complains the Council has failed to find Y, who has severe learning difficulties, suitable long-term accommodation.

  • London Borough of Croydon (16 013 606)

    Report Upheld Assessment and care plan 05-Oct-2017

    Summary: Mr B complaints the Council failed to provide support to his adult daughter (Ms C), or to him as a carer for a year.

  • Lancashire County Council (17 000 317)

    Report Upheld Other 28-Sep-2017

    Summary: A man was not provided with a suitable chair to meet his needs after an OT assessment.

  • Peepal Care Ltd (15 020 743, FR)

    Report Upheld Domiciliary care 21-Sep-2017

    Summary: Adverse findings notice issued because Peepal Care Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.

  • Lincolnshire County Council (16 007 469)

    Report Upheld Domiciliary care 10-Aug-2017

    Summary: A man complains the council placed his wife in a care home for 10 months because there was no home care available.

  • Nottinghamshire County Council (16 009 251)

    Report Upheld Residential care 27-Jul-2017

    Summary: A man complains he was banned from visiting his partner's mother in a care home.