Liverpool City Council (25 029 499)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We will not investigate this complaint about the way the Council dealt with Ms X’s communication with its officer and her request for an assessment. Any injustice is not significant enough to justify our involvement.

Norfolk County Council (25 015 382)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We will not investigate this complaint about the support the Council is providing to Ms X with her finances. It is not likely we would find any fault with how the Council’s was supporting her.

City of Bradford Metropolitan District Council (25 015 734)

Statement Closed after initial enquiries Residential care 17-Mar-2026

Summary: We will not investigate Mrs X’s complaint about the care commissioned by the Council and provided by a care home to her late mother Mrs Y, the home’s communication with family and how it dealt with her complaint. An investigation could not achieve a worthwhile outcome, nor make findings regarding Mrs Y’s cause of death. We do not investigate internal complaint-handling where we are not investigating the core issues giving rise to the complaint.

Staffordshire County Council (24 023 396)

Statement Closed after initial enquiries Charging 17-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s financial assessment after his mother went into a care home. This is because his complaint is late and we have seen no good reason why he could not have complained to us sooner.

Plymouth City Council (25 005 330)

Statement Upheld Safeguarding 17-Mar-2026

Summary: Mrs X complained about the actions of the care provider commissioned by the Council to provide residential care for her late mother, Mrs Z. Mrs X complained the care provider failed to properly investigate safeguarding concerns. She also complained about the conduct of the staff members who carried out the investigation. Mrs X said the care provider’s actions contributed to her mother’s death and worsened her own distress at a time of grief. We found fault. The Council has agreed to provide an apology and a financial remedy to Mrs X and review the service improvement plan regarding the care provider.

London Borough of Bromley (25 006 732)

Statement Not upheld Assessment and care plan 17-Mar-2026

Summary: There was no fault on the part of the Council, which did not have a housing duty to Mr X (who was ordinarily resident elsewhere). It fulfilled its duty under the Care Act.

Southampton City Council (25 007 151)

Statement Upheld Charging 17-Mar-2026

Summary: Mr X complained the Council failed to tell the family of the potential costs associated with his father’s, Mr Y’s, care. He also complained the Council failed to progress Mr Y’s case towards permanent care and it delayed providing information to progress the financial assessment. We find the Council was at fault for its communication with Mr Y’s family about the information required to progress the financial assessment. This caused frustration. The Council has agreed to apologise for the injustice caused.

Nottingham City Council (25 013 955)

Statement Closed after initial enquiries Safeguarding 17-Mar-2026

Summary: We will not investigate Ms X’s complaint about how the Council recorded her concerns about her mother and its failure to consult with her about her mother’s care. There is not enough evidence of fault to justify an investigation.

Clifton St. Anne's Personal Care Services Limited (25 014 930)

Statement Closed after initial enquiries Residential care 17-Mar-2026

Summary: We will not investigate this complaint about the quality of Mrs Y’s care in the lead up to her death. We could not achieve a different or more meaningful outcome by doing so. We will not investigate late parts of the complaint as there is not a good reason for the delay in escalating events of early 2024 to us.

GCH (Hertfordshire) Ltd (24 018 318)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate Mr X’s complaint about a staff member in a Care Home abusing his wife while they were visiting a relative. This is because the complaint is late and we would not be able to achieve the outcome requested.