London Borough of Bromley (24 023 042)

Statement Upheld Assessment and care plan 03-Mar-2026

Summary: We upheld a complaint made on behalf of Mr C, finding the Council delayed in carrying out an assessment of his social care needs. It also communicated poorly with him and his representative at times, while he waited for the assessment to begin. This caused injustice to Mr C as he did not receive the care and support he needed and he experienced unnecessary distress. The Council has accepted these findings and at the end of this statement we set out action it agreed to take to remedy that injustice and improve its service.

Surrey County Council (25 001 690)

Statement Upheld Assessment and care plan 03-Mar-2026

Summary: Mr X complained about the way the Council dealt with his care and support needs. The Council was at fault for giving incorrect information about Mr X’s future rent payments. This caused Mr X uncertainty. The Council will apologise for this.

Hampshire County Council (25 004 190)

Statement Upheld Safeguarding 03-Mar-2026

Summary: Mr X complained the Council failed to investigate safeguarding concerns he raised relating to his relative, Y’s hospital discharge in August 2024. The Council was at fault for not reviewing risks assessments relating to Y’s care sooner. However, the Council’s fault did not cause Mr X a significant enough injustice as the Council used other ways to keep Mr X updated.

Leeds City Council (25 013 794)

Statement Upheld Transport 03-Mar-2026

Summary: We will not investigate Miss X’s complaint that the Council refused her application for a blue badge. This is because, at our invitation, the Council agreed to arrange a new walking assessment. We consider this a suitable remedy.

Nottinghamshire County Council (25 010 499)

Statement Closed after initial enquiries Safeguarding 03-Mar-2026

Summary: We will not investigate Mrs Y’s complaint about how the Council acted on safeguarding concerns in relation to her late father. This is because the complaint is late and investigation is unlikely to find fault by the Council.

Peterborough City Council (25 014 716)

Statement Closed after initial enquiries Domiciliary care 03-Mar-2026

Summary: We will not investigate this complaint about adult social care at home. This is because the complaint is late. It is also unlikely we would add to the Council’s investigation and remedy given.

Leeds City Council (25 014 727)

Statement Closed after initial enquiries Disabled facilities grants 03-Mar-2026

Summary: We will not investigate this complaint about a request for a dropped kerb and vehicle crossing. This is because there is not enough evidence of fault to warrant an investigation.

London Borough of Hounslow (25 014 982)

Statement Closed after initial enquiries Transport 03-Mar-2026

Summary: We will not investigate this complaint about Mrs X’s Blue Badge application. This is because there is not enough evidence of fault, in the Council’s decision, to justify investigating.

Suffolk County Council (25 015 443)

Statement Closed after initial enquiries Charging 03-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s application for help with care home charges for his late wife. Investigation by us would not be likely to lead to a different or more worthwhile outcome.

Devon County Council (25 016 091)

Statement Closed after initial enquiries Transport 03-Mar-2026

Summary: We will not investigate this complaint about Mrs X’s Blue Badge application. This is because there is not enough evidence of fault, in the Council’s decision, to justify investigating.