Shropshire Council (25 009 294)

Statement Not upheld Disabled facilities grants 05-May-2026

Summary: Miss X complains the Council has not dealt properly with occupational therapy assessments and adaptions to her property, causing avoidable distress. The Council is not at fault.

Worcestershire County Council (25 016 618)

Statement Closed after initial enquiries Other 05-May-2026

Summary: We will not investigate this complaint about alleged discriminatory comments made by a carer to Miss X. We could not add to the investigation the Care Provider carried out, nor could we achieve anything different or more meaningful by investigating the matter further. It is not proportionate to investigate complaint-handling in isolation when we are not investigating the substantive matter.

London Borough of Croydon (25 016 779)

Statement Upheld Charging 05-May-2026

Summary: We will not investigate this complaint about the Council’s delay in invoicing Mr Y for his care. The Council has agreed to remedy Mr Y’s and Miss X’s injustice at an early stage by apologising and issuing the invoice to the correct address. It is therefore not proportionate for us to investigate the complaint.

Manchester City Council (25 019 294)

Statement Closed after initial enquiries Charging 05-May-2026

Summary: We will not investigate this complaint about the Council charging Mr X a contribution toward the cost of his care. This is because there is no worthwhile outcome achievable which would justify an investigation.

Warwickshire County Council (25 019 521)

Statement Closed after initial enquiries Charging 05-May-2026

Summary: We will not investigate this complaint about the Council’s charging as there is not enough evidence of fault to warrant an investigation.

London Borough of Tower Hamlets (25 025 022)

Statement Closed after initial enquiries Disabled facilities grants 05-May-2026

Summary: We will not investigate this complaint about Mrs X’s disagreement with the Council over adaptations to her home under the Disabled Facilities Grant scheme. This is because there is not enough evidence of fault to justify investigating.

Coventry City Council (25 026 745)

Statement Closed after initial enquiries Disabled facilities grants 05-May-2026

Summary: We will not investigate Miss X’s complaint that suitable temporary toilet facilities were not provided during Disabled Facilities Grant works. This is because there is not enough evidence of fault to justify investigating.

Nottinghamshire County Council (26 000 855)

Statement Closed after initial enquiries Other 05-May-2026

Summary: We cannot investigate Ms X’s complaint about the Council’s actions in relation to placing her adult daughters in a care placement. This is because the law prevents us from investigating such matters and subsequently, we cannot achieve the outcome she wants.

Devon County Council (25 000 402)

Statement Closed after initial enquiries Safeguarding 04-May-2026

Summary: Mrs A complains about the Council. Her complaints relate to the care of her parents at multiple care homes between 2021 and 2024. We will not investigate this complaint because it is late.

London Borough of Sutton (25 008 729)

Statement Upheld Residential care 04-May-2026

Summary: There was fault by the Care Home in its care of Mr X, a failure in complaint handling and a delay in completing safeguarding processes. This caused avoidable distress. The Council will apologise and make a symbolic payment. The Council will also complete the systematic review of the Care Home agreed as an outcome to the safeguarding enquiry.