Nottinghamshire County Council (25 007 312)

Statement Upheld Assessment and care plan 07-Apr-2026

Summary: We did not find fault with the Council for how it considered Mrs X’s mother’s access to care from December 2024 to April 2025, including completion of care assessments. We found fault with the Council taking three and a half months to complete the financial assessment for Mrs X’s mother’s care home costs following it agreeing to the placement; this was a delay. The Council agreed to apologise for the uncertainty and distress caused by its fault.

West Sussex County Council (25 008 180)

Statement Not upheld Direct payments 07-Apr-2026

Summary: Ms X complains the Council wrongly decided she could not use her direct payment allowance to fund moving house. She says this caused her unnecessary stress and financial strain. We find no fault with the Council’s decision-making.

Walsall Metropolitan Borough Council (25 010 452)

Statement Upheld Charging 07-Apr-2026

Summary: Mrs X complained about the financial assessment carried out by the Council for her father Mr Z. She says the Council did not send her the assessment or invoices to her address. She is also unhappy with the complaint handling and debt collection carried out by the Council. She reports the complaint caused her father distress and anxiety. We found the Council at fault, which caused Mr Z injustice. The Council should make payment and apologise to both Mrs X and Mr Z.

City of Doncaster Council (25 014 924)

Statement Closed after initial enquiries Direct payments 07-Apr-2026

Summary: We will not investigate this complaint about use of a pre-paid card for adult social care costs. Whether there was any fault by the Council in earlier explanations of the use of the card, does not change the outcome. Mr D has spent money from the card for items other than his wife’s care support and is responsible to repay those public funds.

Coventry City Council (25 015 881)

Statement Closed after initial enquiries Other 07-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s cleaning and decluttering of Mr Y’s property. This is because the Council has already taken, or offered to take, suitable action to remedy the issues raised. There is nothing further we would add or recommend were we to also investigate and so it does not warrant a further investigation by this office.

London Borough of Barking & Dagenham (25 016 355)

Statement Upheld Charging 07-Apr-2026

Summary: We will not investigate this complaint about Mr Y’s charges for care. The Council has already provided a suitable remedy to recognise the injustice caused by fault, and we could not achieve a more meaningful outcome by investigating the matter further.

Redcar & Cleveland Council (25 017 200)

Statement Closed after initial enquiries Assessment and care plan 07-Apr-2026

Summary: We will not investigate this complaint about an adult social care and support needs assessment. An investigation is unlikely to lead to a different outcome for Mr X, and the Information Commissioner’s Office is better placed to consider complaints about data handling.

Lincolnshire County Council (25 018 956)

Statement Closed after initial enquiries Charging 07-Apr-2026

Summary: We will not investigate this complaint about charges the Council says Mrs B owes for her contribution to care costs. Any injustice is not significant enough to justify our involvement.

Coventry City Council (25 024 304)

Statement Closed after initial enquiries Other 07-Apr-2026

Summary: We will not investigate Ms X’s complaint about the conduct of the Council’s Social Worker following an incident in which Ms X was a victim of abuse. This is because a further investigation would not lead to a different outcome and subsequently, we are unlikely to achieve any worthwhile outcome.

West Sussex County Council (25 002 286)

Statement Upheld Residential care 06-Apr-2026

Summary: Mr X complains on behalf of his father, Mr Y, the Council detained him against his will while it completed a Deprivation of Liberty Safeguards assessment. Mr X says this led to his father incurring unnecessary care home fees. We have found fault in the actions of the Council in relation to the information it supplied Mr Y. The Council has agreed to write to Mr X to issue an apology and pay a financial payment.