South Tyneside Metropolitan Borough Council (25 005 265)

Statement Upheld Disabled facilities grants 24-Mar-2026

Summary: There was no fault in the Council’s decision to propose a step lift instead of a wheelchair ramp for Mr Y in 2023 which met his needs and was in line with relevant guidance. However, there was poor communication to Mr Y and Mrs X from the Council around the reasons why it decided not to install the ramp. The Council agreed to apologise for the frustration and uncertainty caused.

East Riding of Yorkshire Council (24 019 460)

Statement Upheld Assessment and care plan 24-Mar-2026

Summary: Mrs D complained about the Council’s social care assessment and care planning for her daughter, Miss B. We found delay reviewing Miss B’s care and support needs and delay responding to the complaints which caused injustice. The Council has agreed to make symbolic payments to Miss B and Mrs D to remedy this.

Essex County Council (25 014 860)

Statement Closed after initial enquiries Safeguarding 24-Mar-2026

Summary: We will not investigate this complaint about adult safeguarding. The Council’s actions do not cause the claimed injustice of the complainant losing her job. Correcting data held about the complainant is better considered by the Information Commissioner’s Office.

Warwickshire County Council (25 016 404)

Statement Closed after initial enquiries Safeguarding 24-Mar-2026

Summary: We will not investigate this complaint about the Council taking no further action following a safeguarding referral. We are unlikely to find fault with the Council, and we cannot investigate the National Health Service.

Central Bedfordshire Council (25 016 565)

Statement Closed after initial enquiries Assessment and care plan 24-Mar-2026

Summary: We will not investigate this complaint about how the Council assessed the care needs of Mr X’s mother, Mrs Y. There is not enough evidence of fault to justify investigating.

North Somerset Council (25 018 276)

Statement Closed after initial enquiries Disabled facilities grants 24-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of disabled adaptations because we could not achieve a worthwhile outcome.

Royal Borough of Greenwich (25 005 505)

Statement Upheld Domiciliary care 23-Mar-2026

Summary: Mrs X complained the Council commissioned care provider, Carepoint services Limited, neglected her grandfather, Mr Y. She complained the care provider refused to acknowledge the neglect, despite the Council substantiating the safeguarding concerns. Mrs X said this distressed her family and Mr Y did not have his needs met. There was fault in the way the Council did not acknowledge the safeguarding concerns and complaint handling was poor. This distressed and frustrated Mrs X and Mr Y did not have his needs met in line with his care plan. The Council agreed to apologise, ask the care provider to apologise, make a financial payment and ensure the care provider completes additional training.

Hampshire County Council (25 009 607)

Statement Not upheld Charging 23-Mar-2026

Summary: Mr X complains the Council has increased the rate it pays to the care home where his wife lives by 2%, while other care homes receive a 5% uplift. Mr X complains this is unfair and means he now has to pay a larger top up for Mrs X’s care, which is unsustainable. We ended the investigation as we cannot achieve a worthwhile outcome for Mr X. We cannot achieve the remedy he wants.

Gloucestershire County Council (25 002 870)

Statement Upheld Charging 23-Mar-2026

Summary: We found fault with the Council for delays in completing a financial assessment of Mrs Z and providing information about the monetary cost of her care. We also found fault with the Council failing to suitably explain its deprivation of assets decision to Mr X. The Council agreed to apologise to Mr X, make a symbolic payment for the distress and uncertainty caused and provide an explanation of its rationale behind its deprivation of assets decision. The Council also agreed to create an action plan to address inconsistencies with its approach and record keeping over deprivation of assets decisions. The Council also offered to remove Mrs Z’s care home costs from when she entered the home in 2023 to 23 September 2023 which I consider suitable action to address the Council’s fault.

Birmingham City Council (25 016 358)

Statement Closed after initial enquiries Safeguarding 23-Mar-2026

Summary: We will not investigate this complaint about how the Council considered Mr X’s safeguarding concerns relating to his mother. The Council agreed to carry out a further Section 42 enquiry, including a new mental capacity assessment and independent advocacy. We could not achieve anything further by investigating.