London Borough of Harrow (25 026 022)

Statement Closed after initial enquiries Transport 26-May-2026

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s Blue Badge application and appeal. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating.

West Sussex County Council (25 026 869)

Statement Closed after initial enquiries Safeguarding 26-May-2026

Summary: We will not investigate this complaint about the actions of a mental health crisis team. This is because the complaint is late and there are no good reasons to investigate.

East Sussex County Council (25 030 109)

Statement Closed after initial enquiries Transport 26-May-2026

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s Blue Badge application and appeal. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating.

Cambridgeshire County Council (25 030 545)

Statement Closed after initial enquiries Transport 26-May-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Blue Badge application and appeal. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating.

London Borough of Islington (25 030 547)

Statement Closed after initial enquiries Transport 26-May-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Blue Badge application and appeal. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating.

Kirklees Metropolitan Borough Council (26 002 372)

Statement Closed after initial enquiries Transport 26-May-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Blue Badge application and appeal. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating.

London Borough of Enfield (25 005 018)

Statement Upheld Assessment and care plan 26-May-2026

Summary: Mrs Y complains about the Council’s handling of her father’s (Mr X) discharge from hospital into residential care and related matters. We found the Council to be at fault. It gave Mrs Y incorrect information and took too long to carry out an inaccurate financial assessment. This caused significant distress, uncertainty and frustration. To remedy this injustice, the Council agreed to apologise, make an additional symbolic payment to Mrs Y and take action to correct the financial assessment and reimburse Mrs Y. It will also take action to improve its service.

Bath and North East Somerset Council (25 007 077)

Statement Upheld Direct payments 26-May-2026

Summary: Mr X complained the Council stopped Mr Z’s funding for activities. There was fault by the Council. It wrongly recorded Mr X and Mr Z agreed with the revised care and support plan and did not share a copy with Mr X. This was fault causing avoidable confusion. The Council will apologise and amend Mr Z’s care and support plan to record the areas of outstanding disagreement. It will also provide Mr X with a copy of the revised plan.

Staffordshire County Council (25 007 222)

Statement Upheld Charging 26-May-2026

Summary: Mr X complained the Council failed to manage his mother, Ms Y’s, finances while she was in a nursing home and did not stop payments from her bank account. He says this distressed him and meant the Council wrongly charged him for Ms Y’s care costs after her death. The Council was at fault. It delayed making a deputyship referral and was late responding to Mr X’s complaint. This caused uncertainty and frustrated Mr X. The Council has agreed to apologise.

Cumberland Council (25 007 438)

Statement Not upheld Assessment and care plan 26-May-2026

Summary: There was no fault by the Council in how it handled the care needs of Mrs X’s daughter. It regularly reviewed her care and support needs and it considered whether her mental capacity meant it should take action under rules that can see restrictions placed on a person’s liberty.