London Borough of Ealing (25 006 446)

Statement Closed after initial enquiries Charging 21-Apr-2026

Summary: We cannot investigate Ms X’s complaint about the Council charging her late mother, Mrs Y, for a full contribution towards her placement at a care home. This is because the matter has been considered by the courts. The law prevents us from investigating complaints which have already been considered by the courts. Ms X’s complaint is also late and there are no good reasons why she did not complain sooner.

Halton Borough Council (25 007 395)

Statement Upheld Assessment and care plan 21-Apr-2026

Summary: We have found fault in the Council’s actions. The Council failed to properly consider Mrs B’s request for an assessment of her husband under the Mental Health Act 1983 and its communications with Mrs B were poor. This fault has caused distress to Mrs B and her husband. The Council has agreed to apologise to Mrs B and her husband and to pay them a small financial remedy.

Medway Council (25 009 025)

Statement Upheld Charging 21-Apr-2026

Summary: The Council is at fault in the way it carried out Mr X’s financial assessment and calculated his disability related expenditure (DRE). The Council has agreed to apologise to Mr X’s representative, Mrs Y, and complete a review of Mr X’s care plan and a new financial assessment.

Royal Borough of Kingston upon Thames (25 011 306)

Statement Closed after initial enquiries Disabled facilities grants 21-Apr-2026

Summary: We will not investigate this complaint about the Council’s decision not to install a bath in Miss B’s bathroom. Any injustice is not significant enough to justify our involvement.

Wigan Metropolitan Borough Council (25 016 922)

Statement Closed after initial enquiries Assessment and care plan 21-Apr-2026

Summary: We will not investigate this complaint about the actions of the Council’ adult social care department. Further investigation would not lead to a different outcome, and there is another body better placed to consider parts of the complaint.

London Borough of Enfield (25 018 041)

Statement Upheld Safeguarding 21-Apr-2026

Summary: We will not investigate Miss X’s complaint about the Council’s unannounced visit at her home. The Council has remedied any injustice through its complaints process. Investigation by us would not achieve anything more.

London Borough of Hammersmith & Fulham (25 025 811)

Statement Closed after initial enquiries Safeguarding 21-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council refusing to initiate a safeguarding investigation in relation to his mother, Mrs Y. This is because there is insufficient evidence of fault by the Council.

West Northamptonshire Council (25 006 365)

Statement Not upheld Assessment and care plan 20-Apr-2026

Summary: There was no fault by the Council. It completed a social care assessment within an acceptable timeframe and revised Ms Y’s care and support plan in response to additional information Mrs X provided. The Council involved them both in the assessment and support planning process and Ms Y also had an independent advocate. The Council’s decision that Ms Y did not require residential care was taken without fault and so we have no grounds to criticise it.

Brighton & Hove City Council (25 008 935)

Statement Not upheld Other 20-Apr-2026

Summary: Mr X complained the Council was causing unnecessary delays in discharging him from detention under the Mental Health Act 1983 section because it could not find him a suitable place to move to. We discontinued our investigation because progress has now been made and Mr A has withdrawn his complaint.

East Sussex County Council (25 010 118)

Statement Upheld Assessment and care plan 20-Apr-2026

Summary: Miss X complained the Council left her without Personal Assistant support for around three months after her existing arrangements ended, failed to provide interim support while it reassessed her needs, and did not keep her properly informed. There is fault in the Council’s actions. This caused avoidable distress, uncertainty, loss of support, and reliance on informal care to meet her daily needs. The Council has agreed to apologise, make a symbolic payment and service improvements to remedy the injustice caused.