Sheffield City Council (24 018 754)

Statement Upheld Residential care 12-May-2026

Summary: Mrs X complained the Council delivered poor care to her late father, Mr Y. We found the Council was at fault in how it managed the provision of Mr Y’s mattress and his repositioning, and in its record keeping of medication administration. This caused Mrs X frustration and avoidable uncertainty. The Council will apologise to Mrs X and make a symbolic payment to recognise the distress caused.

Cambridgeshire County Council (25 010 516)

Statement Upheld Transport 12-May-2026

Summary: Ms X complains about the Council’s failure to renew her Blue Badge, despite there being no change in her circumstances. We found the Council to be at fault because it was unable to demonstrate it carried out a proper review of Ms X’s mobility or hidden disability. This left Ms X uncertain as to whether her application was properly considered. To remedy this injustice, the Council agreed to apologise and reconsider her application. It will also take action to improve its service.

Lincolnshire County Council (25 014 744)

Statement Closed after initial enquiries Safeguarding 12-May-2026

Summary: We will not investigate Mrs X’s complaint about a Deprivation of Liberty Safeguards assessment carried out with her father shortly before he died. This is because further investigation would not lead to a different outcome.

London Borough of Camden (25 015 874)

Statement Closed after initial enquiries Assessment and care plan 12-May-2026

Summary: We will not investigate Miss X’s complaint about how the Council managed her father’s discharge from hospital. There is not enough evidence of fault to justify our involvement.

Solihull Metropolitan Borough Council (25 017 850)

Statement Closed after initial enquiries Assessment and care plan 12-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to provide reconditioned beds to his children because there is insufficient evidence of fault with how the Council made its decision. We will also not investigate Mr X’s complaint about the Council’s poor communication because we would not be able to add to the Council's investigation.

Portsmouth City Council (25 020 313)

Statement Closed after initial enquiries Assessment and care plan 12-May-2026

Summary: We will not investigate Ms X’s complaint about an occupational therapy assessment, inaccurate Council records and its handling of her complaint. It is unlikely an investigation would lead to a different outcome or achieve anything more. The Information Commissioner’s Office is better placed to consider a complaint about accuracy of records.

North Somerset Council (25 021 204)

Statement Closed after initial enquiries Transport 12-May-2026

Summary: We will not investigate this complaint about how long the Council took to review a blue badge eligibility decision. There is not enough evidence of fault to justify investigating.

London Borough of Hounslow (25 027 111)

Statement Closed after initial enquiries Transport 12-May-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Blue Badge application and appeal. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating.

Cambridgeshire County Council (24 019 241)

Statement Upheld Assessment and care plan 11-May-2026

Summary: We find that the Council delayed completing a care needs assessment for B, Mr X’s adult son, and then delayed providing sufficient funding to meet his increased needs. There were also failings in the way the Council communicated with Mr X. These failings caused Mr X distress, uncertainty and placed avoidable strain on Mr X providing the additional care B needed. It is also likely that B did not receive all the support he needed. The Council has agreed to apologise, make a payment, and make service improvements.

Oldham Metropolitan Borough Council (25 001 396)

Statement Upheld Safeguarding 11-May-2026

Summary: There was fault by the Council. It failed to inform Ms X about safeguarding concerns against her, failed to keep a record of decision-making, failed to liaise with another agency, failed to tell her it had ended a safeguarding enquiry and delayed responding to her complaint. This caused her avoidable distress and time and trouble. The Council will issue a symbolic payment and a written reminder to relevant council staff.