Devon County Council (25 001 145)

Statement Closed after initial enquiries Other 05-Aug-2025

Summary: We will not investigate Ms X’s complaint on behalf of her daughter Ms Y about restrictions the Council placed on contact with family members. This is because the complaint is late.

Caldwell & Beling Ltd (25 001 354)

Statement Closed after initial enquiries Residential care 05-Aug-2025

Summary: We will not investigate this complaint about the Care Provider’s decision to place restrictions on Ms Y’s visits to see her partner, Mr Y. We could not achieve a meaningful outcome by investigating the matter as there is insufficient evidence of fault by the Care Provider.

Kent County Council (25 001 965)

Statement Closed after initial enquiries Assessment and care plan 05-Aug-2025

Summary: We will not investigate this complaint about the Council’s failure to properly assess Ms X’s care needs. This is because the complaint relates to events that took place several years ago. There is no good reason to exercise discretion to investigate.

Shropshire Council (24 011 151)

Statement Not upheld Charging 04-Aug-2025

Summary: Mrs X complained that the Council was unclear about the charges her mother (Mrs A) would pay for her care. The evidence shows the Council was not at fault in the way it charged Mrs A or alerted her to the possible charges.

Norfolk County Council (24 008 908)

Statement Upheld Safeguarding 04-Aug-2025

Summary: Mr X complained the Council failed to protect his late sister in-law, Ms Y, from financial abuse. There was no fault in the way the Council investigated Mr X’s concerns under its safeguarding procedures. However, the Council was at fault for not applying for deputyship to manage Ms Y’s finances when her capital reached the limit set out in the Council’s policy. This caused Mr X and his wife distress and uncertainty. The Council has already apologised to Mr X. It did not cause an injustice to Ms Y as there was no evidence the Council mismanaged her finances. In addition, the Council has amended its policy to prevent a recurrence of fault.

North Tyneside Metropolitan Borough Council (24 016 436)

Statement Upheld Other 04-Aug-2025

Summary: Mr X complained the Council failed to properly consider his complaint about Council commissioned care his mother, Mrs Y received, from Housing 21 and failed to provide an appropriate remedy after upholding the complaint. There was no fault in how the Council considered Mr X’s complaint, and the Care Provider had already provided an appropriate remedy for the injustice caused by fault in its actions relating to Mrs Y’s care.

Wirral Metropolitan Borough Council (24 017 019)

Statement Closed after initial enquiries Charging 04-Aug-2025

Summary: We will not investigate Mrs X’s complaint about delay in the Council notifying her of her mother’s care charge arrears. This is because the likely fault has not caused significant injustice.

Stockport Metropolitan Borough Council (25 001 112)

Statement Upheld Other 04-Aug-2025

Summary: We will not investigate this complaint about the way the Council investigated verbal information provided by one of its officers during a meeting discussing Mrs B’s son. Any injustice caused to
Mrs B was remedied when the Council investigated her complaint. We could not add to the Council’s previous investigation. Further investigation would not lead to a different outcome.

Norfolk County Council (25 001 374)

Statement Closed after initial enquiries Other 04-Aug-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to share the personal details of a family member. The Information Commissioner’s Office is better placed to deal with this complaint.

London Borough of Hillingdon (25 001 843)

Statement Closed after initial enquiries Domiciliary care 04-Aug-2025

Summary: We will not investigate this complaint about the Council’s adult social care service. There is not enough evidence of fault to justify our involvement.