Macc Care (Stafford) Limited (25 006 402)

Statement Upheld Residential care 09-Jun-2026

Summary: We have not found fault in the way the care home provided personal care to Ms C. However, there were two incidents witnessed by Ms C’s family and friends which were not properly recorded and, in one of the incidents, care was not provided in line with the care plan.

Derbyshire County Council (25 007 760)

Statement Not upheld Safeguarding 09-Jun-2026

Summary: The Council was not at fault in the way it responded to concerns about Mr X’s actions. There were concerns raised about his actions in respect of his grandmother’s (Mrs B’s) finances, health and accommodation which the Council had a duty to consider even though Mr X holds power of attorney for Mrs B.

Suffolk County Council (25 009 169)

Statement Upheld Assessment and care plan 09-Jun-2026

Summary: Miss X complained about the way the Council reduced her support from 35 to 14 hours per week. She also complained about the way the Council’s staff treated her during the review meeting. We found fault in the way the Council carried out a review of Miss X’s care and support plan and the way it had responded to her complaint. The Council’s fault caused injustice to Miss X as for many months she did not have adequate support and had to rely on her adult son. The Council has already reviewed its decision on Miss X’s support and reinstated her previous hours. The Council has agreed to apologise, make a payment to recognise Miss X’s injustice and remind its staff of what they should include in the review of care and support plans.

London Borough of Merton (25 009 890)

Statement Upheld Assessment and care plan 09-Jun-2026

Summary: Ms X complained about the way the Council dealt with the care and support of her son, Y, and her as a carer. The Council was at fault for delaying in completing a carers assessment and poorly responding to Ms X’s complaint. The Council should apologise and make a payment to Ms X to remedy the frustration and uncertainty caused.

Kent County Council (25 022 106)

Statement Closed after initial enquiries Charging 09-Jun-2026

Summary: We will not investigate Mrs X’s complaint, brought by Mr Y, about the Council seeking payment of a backdated care contribution. There is not enough evidence of Council fault to warrant us investigating and we cannot achieve the complaint outcome sought.

East Sussex County Council (25 021 238)

Statement Closed after initial enquiries Transition from childrens services 09-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision not to accept Ms X’s son into its service for adults with severe learning disabilities. This is because there is not enough evidence of fault.

Birmingham City Council (25 028 283)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about inappropriate conduct of staff towards him at his supported living placement. This is because a further investigation would not lead to a different outcome and it is unlikely we could add to the Council’s investigation.

Cumberland Council (25 030 266)

Statement Closed after initial enquiries Transport 09-Jun-2026

Summary: We will not investigate this complaint about Mr X’s Blue Badge application. This is because there is not enough evidence of fault, in the Council’s decision, to justify investigating.

City of Doncaster Council (25 015 117)

Statement Closed after initial enquiries Safeguarding 08-Jun-2026

Summary: We will not investigate this complaint about the way the Council handled its safeguarding investigations. This is because part of the complaint is late and there is insufficient injustice in relation to the remaining issues.

Swindon Borough Council (25 021 865)

Statement Closed after initial enquiries Assessment and care plan 08-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision to include the value of Mrs X’s property in its assessment of her assets. Investigation would be unlikely to lead to a finding of fault in the way the Council reached its decision