Recent reports in this category are shown below:
Report Upheld Charging 17-Jan-2018
Summary: Mrs X complains on behalf of her mother, Mrs Y, the Council's financial assessment is wrong because it should not treat gifted money as deprivation of assets.
Report Upheld Assessment and care plan 15-Dec-2017
Summary: Mr X complains the Council failed to include appropriate day time support in his support plan.
Report Upheld Residential care 17-Nov-2017
Summary: Mrs B complains the Council failed to offer her father, Mr C, a care home without a top-up fee and did not offer to pay the full fee the care home charged. It did not explain its duties under the Care Act.
Report Upheld Domiciliary care 14-Nov-2017
Summary: Mrs X complains about the care agency the Council commissioned to provide her with domiciliary care. She says it failed to make the provision it charged for between June and October 2016.
Report Upheld Other 07-Nov-2017
Summary: Ms X complains the Council has failed to find Y, who has severe learning difficulties, suitable long-term accommodation.
Report Upheld Assessment and care plan 05-Oct-2017
Summary: Mr B complaints the Council failed to provide support to his adult daughter (Ms C), or to him as a carer for a year.
Report Upheld Other 28-Sep-2017
Summary: A man was not provided with a suitable chair to meet his needs after an OT assessment.
Report Upheld Domiciliary care 21-Sep-2017
Summary: Adverse findings notice issued because Peepal Care Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.
Report Upheld Domiciliary care 10-Aug-2017
Summary: A man complains the council placed his wife in a care home for 10 months because there was no home care available.
Report Upheld Residential care 27-Jul-2017
Summary: A man complains he was banned from visiting his partner's mother in a care home.