Recent reports in this category are shown below:
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Bristol City Council (24 012 672)
Statement Upheld Charging 27-May-2025
Summary: The Council was at fault as it did not respond to Mr X’s official complaint and has not properly assessed some of the Disability Related Expenses incurred by his mother when calculating her contribution to care costs. Reassessing the Disability Related Expenses and making a payment for the distress caused by the delay in the complaints process remedies the injustice.
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Coxbench Hall Limited (24 015 264)
Statement Not upheld Charging 27-May-2025
Summary: Mrs X complained about the Care Home’s handling of her husband’s (Mr X) notice period which she says it incorrectly charged him for. The Care Home charged Mr X for his notice period in line with his contract and without fault.
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Kent County Council (24 016 061)
Statement Upheld Charging 27-May-2025
Summary: Mrs X complained that the Council took too long to make funding arrangements to support her mother’s place in a care home. We found the Council to at fault because it took over a year to resolve. This caused Mrs X significant distress and frustration. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mrs X. It will also take action to improve its service.
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Statement Upheld Disabled facilities grants 27-May-2025
Summary: Mrs B complains about the Council’s actions after agreeing to build an extension to meet the needs of her son who has disabilities. We have found fault as there were delays, poor communication and the Council refused to carry out minor adaptations to meet her son’s needs while the family waited for the works to be completed. This meant that Mrs B’s son lived in a house that did not fully meet his needs and this also affected the family. The Council has agreed to apologise, pay a financial remedy, provide an updated care plan, organise a meeting between relevant departments and carry out a service improvement.
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London Borough of Waltham Forest (24 021 260)
Statement Upheld Charging 27-May-2025
Summary: We will not investigate Ms X’s complaint about a charge for her late husband’s care. This is because the Council has now refunded the charge and apologised to Ms X. Further investigation by us would achieve nothing more.
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City of Bradford Metropolitan District Council (24 021 484)
Statement Closed after initial enquiries Safeguarding 27-May-2025
Summary: We will not investigate this late complaint about the Council’s involvement in Mr Z’s social care. There is not a good reason for the delay in the matter being brought to us.
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Solihull Metropolitan Borough Council (24 021 649)
Statement Closed after initial enquiries Other 27-May-2025
Summary: We will not investigate Mrs X’s complaint about her late mother Mrs Y’s respite stay in a care home part-funded by the Council. An investigation would not lead to a different outcome nor achieve a worthwhile outcome and we cannot achieve the outcome Mrs X seeks from her complaint.
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Statement Closed after initial enquiries Assessment and care plan 27-May-2025
Summary: We will not investigate Mr X’s complaint about care charges for his late partner. The complaint is late and there are no good reasons to exercise discretion to investigate it now.
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West Sussex County Council (24 010 360)
Statement Upheld Charging 26-May-2025
Summary: Mrs X complained that the Council provided misleading information about how it would treat a property her mother owned abroad when deciding whether she would need to contribute to the cost of her home care. We found delay and poor communication in completing the financial assessment which caused distress and the Council agreed to apologise and make a symbolic payment.
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Essex County Council (24 013 532)
Statement Not upheld Assessment and care plan 26-May-2025
Summary: Mrs A complains on behalf of Mr X that the Council has not dealt with a social care assessment properly causing him distress. The Council is not at fault.