Recent reports in this category are shown below:
-
London Borough of Hillingdon (25 009 471)
Statement Upheld Charging 16-Jun-2026
Summary: Miss X complained the Council failed to respond when she told it the care provider was increasing its hourly rate for her sister, Miss Y’s, care. Miss X said Miss Y’s care reduced and the family are in debt. There was fault in the way the Council delayed reviewing and increasing the direct payment amount and complaint handling was poor. This distressed Miss X and Miss Y was placed at risk of harm. The Council agreed to apologise, make a financial payment, take the actions it agreed to to increase the direct payment rate and remove the debt and evidence its service improvements.
-
Statement Not upheld Charging 16-Jun-2026
Summary: There was no fault on the part of the Council in the charges it applied for the late Mr B’s care. There is no evidence Mr B or his relative Mr X were told by the Council the care would be free of charge.
-
Sheffield City Council (25 011 382)
Statement Upheld Assessment and care plan 16-Jun-2026
Summary: The Council delayed assessing and meeting Mr X’s eligible care and support needs under the Care Act 2014, causing him avoidable stress and difficulty
-
London Borough of Tower Hamlets (25 011 711)
Statement Upheld Charging 16-Jun-2026
Summary: Mr X complained about the Council’s handling of his care and support needs. We do not found fault in the overall progression of Mr X’s care and support planning or in the arrangements made for his direct payments once he confirmed he wished to proceed. However, we do find fault in the delay completing the financial assessment, the Council incorrectly advising Mr X he was required to contribute towards his care costs, failures to consistently record and implement agreed reasonable adjustments, and delays in complaint handling. These faults caused Mr X avoidable distress, frustration, uncertainty, and time and trouble. The Council has agreed to apologise and make a payment to Mr X.
-
Rochdale Metropolitan Borough Council (25 018 351)
Statement Upheld Assessment and care plan 16-Jun-2026
Summary: The investigation is discontinued because the Council agreed a remedy for issues arising from the financial assessment of Mr Y, which Ms X is satisfied with this and considers the matters resolved. She requested the complaint be closed.
-
Bracknell Forest Council (25 018 356)
Statement Closed after initial enquiries Assessment and care plan 16-Jun-2026
Summary: We will not investigate Miss X’s complaint about how the Council carried out an assessment and ended direct payments. This is because there is not enough evidence of fault.
-
London Borough of Wandsworth (25 020 349)
Statement Closed after initial enquiries Other 16-Jun-2026
Summary: We will not investigate this complaint about the support the Council’s adult services provided Miss X in relation to her housing. There is insufficient evidence of fault.
-
Derbyshire County Council (25 020 788)
Statement Closed after initial enquiries Other 16-Jun-2026
Summary: We cannot investigate this complaint about the actions and decisions of an Older Adult Mental Health Team concerning Mr X’s father. This is because the actions are those of an NHS body, not the Council.
-
Nightingale Homecare East Sussex Limited (25 021 354)
Statement Closed after initial enquiries Domiciliary care 16-Jun-2026
Summary: We will not investigate this complaint about the quality of domiciliary care. Investigation by us is not likely to lead to a different outcome and we cannot achieve the outcome Ms X seeks.
-
Statement Closed after initial enquiries Domiciliary care 16-Jun-2026
Summary: We will not investigate Mrs X’s complaint about how the Council’s commissioned Care Provider incorrectly used a hoist which caused her daughter, Miss Y, to fall. This is because a further investigation would not lead to a different outcome and we could not add to the previous investigation.