Hampshire County Council (25 008 750)

Statement Closed after initial enquiries Domiciliary care 19-May-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s management and oversight of her care funded through direct payments. We are unlikely to add to the Council’s investigation.

Kirklees Metropolitan Borough Council (25 017 472)

Statement Closed after initial enquiries Assessment and care plan 19-May-2026

Summary: We will not investigate this complaint about the Council’s assessment of Mrs Y’s finances. This is because there is not enough evidence of fault.

London Borough of Hounslow (25 017 546)

Statement Not upheld Domiciliary care 19-May-2026

Summary: The Council was at fault in how it responded to Miss X’s homelessness. It delayed acting until Miss X was evicted and failed to consider what it should to do to protect her belongings. The faults caused Miss X avoidable upset, distress and uncertainty. To remedy Miss X’s injustice, the Council should apologise and make a symbolic payment. It should also take action to prevent similar fault in future. The Council was not at fault in how it decided what care and support Miss X needed.

Stockton-on-Tees Borough Council (25 017 806)

Statement Closed after initial enquiries Assessment and care plan 19-May-2026

Summary: We will not investigate this complaint about delays in social care provision. Part of the complaint is late and there are no good reasons to consider them now. We cannot investigate the other complaints. Firstly, some concerns relate to the Council’s actions during tribunal proceedings and we are prevent from investigating. The Council has accepted fault for the remaining complaints and provided suitable remedy. We are therefore unlikely to achieve more.

Cornwall Council (25 020 865)

Statement Closed after initial enquiries Charging 19-May-2026

Summary: We will not investigate this complaint about care fees as we cannot achieve the outcome Mrs X seeks which is for the fees to be written off. We will not investigate how the Council dealt with Mrs X’s complaint separately as in isolation I do not consider any injustice arising from this is sufficient to justify our further involvement.

Leicester City Council (25 023 435)

Statement Closed after initial enquiries Charging 19-May-2026

Summary: We will not investigate this complaint about the way the Council dealt with Ms B’s direct payments. There is not enough evidence of fault to justify investigating.

Cambridgeshire County Council (25 023 516)

Statement Closed after initial enquiries Charging 19-May-2026

Summary: We will not investigate Mrs X’s complaint about the care provided to her husband, Mr X, by Cambridgeshire County Council and Cambridge University Hospitals NHS Foundation Trust. This is because we consider it unlikely an investigation would find fault with the care these organisations provided to Mr X.

London Borough of Lambeth (25 000 273)

Statement Closed after initial enquiries Charging 18-May-2026

Summary: We will not investigate this complaint about the way the Council completed a financial assessment to calculate how much Miss B should pay towards her care costs. There is not enough evidence of fault to justify investigating.

Kent County Council (25 011 191)

Statement Upheld Assessment and care plan 18-May-2026

Summary: Mr F complained about the care and support the Council put in place for his grandson, Mr D and a failure to apply for a Deprivation of Liberty Safeguards (DoLS) authorisation. The Council failed to renew the DoLS which caused uncertainty to Mr D. We found no fault in the way the Council determined Mr D’s care and support. The Council has agreed to apologise and pay Mr D £500 to remedy the injustice caused.

City of Doncaster Council (25 012 105)

Statement Closed after initial enquiries Other 18-May-2026

Summary: Ms X complained her son received a poor standard of care at his supported living provider and staff were untruthful with her on several occasions. The care provider has now addressed these issues with its staff. We will not investigate this complaint, as further investigation would not lead to a different outcome.