Hampshire County Council (25 006 928)

Statement Not upheld Safeguarding 10-Mar-2026

Summary: We have discontinued our investigation of this complaint, about the Council’s handling of a safeguarding allegation against the complainant. This is because it would be better addressed by Social Work England and the Information Commissioner’s Office.

Norfolk County Council (25 008 683)

Statement Upheld Other 10-Mar-2026

Summary: We found fault by Norfolk County Council and Norfolk and Suffolk NHS Foundation Trust in how they handled Ms X’s section 117 aftercare and her requests to be discharged from mental health services. We also found fault with their delay in arranging a section 117 aftercare meeting for Ms X. These organisations will apologise to Ms X and pay her a financial remedy. They will also take action to prevent similar problems occurring in future.

North Yorkshire Council (25 008 818)

Statement Not upheld Residential care 10-Mar-2026

Summary: Miss X complained a Care Home arranged by the Council failed to provide suitable care for her father, Mr Y. We are ending our investigation. Miss X’s complaint is late. The Council has also taken appropriate action. We cannot achieve a worthwhile outcome from further investigation as we are unlikely to be able to achieve the remedy Miss X wants. The Information Commissioner is best placed to investigate Miss X’s complaint about her subject access request.

Southend-on-Sea City Council (25 009 668)

Statement Not upheld Residential care 10-Mar-2026

Summary: Mr X complained about the way staff at a care home dealt with the death of his father, Mr Y. He said they failed to tell him Mr Y was close to death and have misrepresented matters about Mr Y’s passing, causing uncertainty about the care Mr Y received. We have found no evidence of fault in the actions of the care home, and so the Council was not at fault.

London Borough of Wandsworth (25 010 570)

Statement Closed after initial enquiries Domiciliary care 10-Mar-2026

Summary: We will not investigate Miss X’s complaint about the quality of care her mother (Mrs Y) received. The Care Provider and the Council have already taken appropriate action to address the issues raised. Further investigation by us can achieve nothing more or the outcome Miss X wants.

London Borough of Wandsworth (25 012 473)

Statement Closed after initial enquiries Safeguarding 10-Mar-2026

Summary: We will not investigate Miss X’s complaint about the quality of care her mother, Mrs Y, received. The Council has already completed safeguarding and complaint investigations and not found evidence of neglect or risk of harm by the Care Provider’s staff. Further investigation by us is unlikely to achieve anything more.

Gloucestershire County Council (25 012 960)

Statement Closed after initial enquiries Safeguarding 10-Mar-2026

Summary: We will not investigate this complaint about how the Council considered Mr X's concerns about another resident. There is insufficient evidence of fault to justify an investigation.

Springcare (Bulwell) Limited (25 014 163)

Statement Closed after initial enquiries Residential care 10-Mar-2026

Summary: We will not investigate this complaint about the care received by the late Mr X in a nursing home, and a dispute about charges, as doing so would not lead to a worthwhile outcome. We could not now propose a remedy for any injustice to Mr X, and we would not be able to make recommendations regarding his estate. The Care Quality Commission has also already identified concerns within the home that require improvement, so investigation by us would not add to that.

Creative Support Limited (25 014 553)

Statement Closed after initial enquiries Charging 10-Mar-2026

Summary: We will not investigate Miss X’s complaint about the way the Care Provider handled her late sister’s account. This is because there is not enough evidence of fault to justify investigating.

Herefordshire Council (25 015 267)

Statement Closed after initial enquiries Assessment and care plan 10-Mar-2026

Summary: We will not investigate this complaint about the actions of the Council during a meeting for continuing healthcare funding. The Council’s actions do not cause a significant enough injustice to justify our involvement. The funding decision is an NHS decision which we have no powers to consider.