City of Bradford Metropolitan District Council (25 004 997)

Statement Upheld Domiciliary care 24-Feb-2026

Summary: Mrs X complained about the care her father, Mr Z, received in his home, in the lead up to his death. She complained carers failed to treat pressure sores on his body, and suffered unnecessary pain, as a result. We have found fault in the Care Provider acting on behalf of the Council’s actions for failing to follow Mr Z’s care plan, its procedures for recording and reporting skin integrity issues and for delaying in responding to Mrs X’s complaint. The Council has agreed to write to Mrs X to apologise, pay her a financial payment and complete service improvements.

Leicestershire County Council (24 021 800)

Statement Upheld Other 24-Feb-2026

Summary: We do not consider Leicestershire County Council acted with fault when it decided certain care homes could meet Mrs D’s assessed needs on discharge from hospital. The Council did not act with fault when it decided she should pay a top-up, despite jointly funding that placement with the NHS Leicester, Leicestershire and Rutland Integrated Care Board under Section 117 of the Mental Health Act. However, the Council’s communication around the Section 117 top-up arrangement and invoices amounted to fault which caused Mrs D’s daughter, Miss D, inconvenience and stress. But we consider the Council has already remedied that injustice to her.

OHC Services Limited (25 012 676)

Statement Closed after initial enquiries Domiciliary care 24-Feb-2026

Summary: We will not investigate Ms X’s complaint about the Care Provider failing to provide support to her father, Mr Y, in the bathroom. This is because a further investigation would not lead to a different outcome and subsequently, we cannot achieve the outcome Ms X wants.

London Borough of Bexley (25 013 275)

Statement Closed after initial enquiries Disabled facilities grants 24-Feb-2026

Summary: We will not investigate Mrs X’s complaint about how the Council handled her Disabled Facilities Grant request for her son, Y. We will also not investigate her complaint about how the Council handled its statutory housing and safeguarding duties. There is not enough evidence of fault to justify investigation.

Royal Borough of Kensington & Chelsea (25 017 157)

Statement Closed after initial enquiries Safeguarding 24-Feb-2026

Summary: We will not investigate this complaint about adult safeguarding. This is because there is not enough evidence of fault. The Council followed its process to consider the concerns, and has explained why it could not share its findings with the referrer.

Manchester City Council (25 015 974)

Statement Closed after initial enquiries Safeguarding 24-Feb-2026

Summary: We will not investigate Mr X’s complaint about a safeguarding enquiry concerning his parent plus the Council’s decision not to share information with him. There is no evidence of a significant injustice. And there is another body better placed to consider.

Wakefield Metropolitan District Council (25 014 394)

Statement Closed after initial enquiries Disabled facilities grants 24-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision not to approve adaptations to facilitate an extra bedroom for Miss B’s child. Any injustice is not significant enough to justify our involvement.

Liverpool City Council (25 014 642)

Statement Upheld Charging 24-Feb-2026

Summary: We will not investigate this complaint about delays in the Council completing a financial assessment. The Council upheld the complaint and has agreed to remedy Mr X’s injustice by offering a symbolic payment. It has also apologised and committed to making improvements to its service. There are no wider public interest issues to justify investigating and further investigation by us would therefore not be proportionate.

Brighton & Hove City Council (25 014 116)

Statement Closed after initial enquiries Safeguarding 24-Feb-2026

Summary: We will not investigate this complaint about how the Council handled an adult social care complaint. We already considered the substantive matter under a previous case reference, and it is not proportionate to consider subsequent complaint-handling in isolation as there is nothing meaningful we could achieve.

London Borough of Barking & Dagenham (25 014 230)

Statement Closed after initial enquiries Safeguarding 24-Feb-2026

Summary: We will not investigate this complaint about the Council’s action relating to, and its decision to close, a safeguarding enquiry. We are unlikely to find fault with the Council.