London Borough of Newham (24 019 876)

Statement Closed after initial enquiries Direct payments 17-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision to block Mr X’s direct payment account. This is because there is not enough evidence of fault to warrant our involvement.

Trafford Council (24 021 088)

Statement Not upheld Charging 17-Feb-2026

Summary: We will not continue our investigation. This is because the Council has taken action to resolve the main issue. Miss X has some concerns about the complaints process itself but we are unlikely to achieve a worthwhile outcome by investigating this part of the complaint.

London Borough of Tower Hamlets (25 000 692)

Statement Closed after initial enquiries Transport 17-Feb-2026

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to issue her with a blue badge. There is no worthwhile outcome achievable by investigating now.

St Helens Metropolitan Borough Council (25 014 256)

Statement Upheld Other 17-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision to respond to a complaint via its contractual arrangement’s dispute resolution process rather than its complaints procedure. The Council remedied any injustice caused when it investigated the issues. It is unlikely, on balance, we could achieve more.

Devon County Council (25 014 361)

Statement Closed after initial enquiries Transport 17-Feb-2026

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s application to renew a disabled parking permit. There is not enough evidence of fault in how the Council reached its decision to warrant investigation.

Crown Care IV Limited (25 014 735)

Statement Closed after initial enquiries Other 17-Feb-2026

Summary: We will not investigate Mrs X’s complaint that she was falsely accused of being racist. This is because it is unlikely a further investigation by this office could add to the response already provided via the care provider’s own investigation of the matter.

Walsall Metropolitan Borough Council (25 013 274)

Statement Closed after initial enquiries Residential care 17-Feb-2026

Summary: We cannot investigate this complaint about adult social care, because the care package was arranged and funded by the NHS.

Essex County Council (25 017 108)

Statement Closed after initial enquiries Assessment and care plan 17-Feb-2026

Summary: We will not investigate Miss X’s complaint that an occupational therapy report completed in 2022 contained inaccurate information. This is because, due to the significant passage of time since the matter complained about, it would not be possible to carry out a full and fair investigation into the matter now.

Kent County Council (25 010 131)

Statement Closed after initial enquiries Assessment and care plan 16-Feb-2026

Summary: We will not investigate this complaint about alleged lack of adult social care involvement with Mr Y. There is insufficient evidence of fault by the Council to justify investigation by the Ombudsman.

London Borough of Barnet (25 011 589)

Statement Upheld Charging 16-Feb-2026

Summary: We will not investigate this complaint about the Council’s delay processing a direct debit form for to start taking payments for care charges. The Council remedied the injustice caused when it investigated the complaint. We cannot achieve more.