Middlesbrough Borough Council (24 010 390)

Statement Not upheld Safeguarding 20-May-2025

Summary: Mr X complained that the Council failed in its safeguarding duties towards him. We did not find fault with the Council’s actions.

London Borough of Croydon (24 015 215)

Statement Closed after initial enquiries Assessment and care plan 20-May-2025

Summary: Ms X complained the Council was incorrectly taking into account the cost of her adult son’s residential college placement in the way it calculated his contribution to his care charges. We have ended our investigation. Mr Y’s financial contribution is calculated as zero, so the injustice is not significant enough to warrant any further investigation.

West Sussex County Council (24 017 091)

Statement Closed after initial enquiries Safeguarding 20-May-2025

Summary: We will not investigate this complaint about the Council’s response to safeguarding and other actions relating to Mrs X’s mental capacity assessment. This is because we do not have consent from Mrs X to investigate, and nor do we believe Mrs Y can make a complaint about these actions, on Mrs X’s behalf, as her representative.

Kent County Council (24 018 700)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s case. There is insufficient evidence of fault by the Council as it has not had involvement with Mr X since 2019. Events from the period when it was involved are too late for us to investigate.

Surrey County Council (24 019 870)

Statement Closed after initial enquiries Safeguarding 20-May-2025

Summary: We will not investigate this complaint about the Council’s actions relating to Mrs X’s mental capacity. This is because we do not have consent from Mrs X to investigate, and nor do we believe Mrs Y can make a complaint about these actions, on Mrs X’s behalf as her representative.

Liverpool City Council (24 020 792)

Statement Closed after initial enquiries Charging 20-May-2025

Summary: We will not investigate this complaint about delays in the Council completing Mrs Y’s financial assessment. The Council has apologised for frustration the delay caused the family. We could not say delays caused a quantifiable financial injustice so we cannot achieve the outcome Mr X seeks. There is insufficient evidence of fault in other elements of the complaint to warrant investigation.

Devon County Council (24 021 239)

Statement Closed after initial enquiries Assessment and care plan 20-May-2025

Summary: We will not investigate this complaint about the Council’s decision to halve the complainant’s care package to four hours of support. There is not enough evidence of fault to justify our involvement.

Durham County Council (25 000 571)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We will not investigate this complaint about how the Council handed Miss X’s report of her broken door. This is because we could not achieve anything significantly more.

London Borough of Haringey (24 013 161)

Statement Upheld Other 19-May-2025

Summary: Mr J complained about the way the Council cleaned his property and dealt with his belongings. We found fault in record keeping but this did not cause significant injustice to Mr J. There was no fault by the Council in the other parts of the complaint.

Kingston Upon Hull City Council (24 013 694)

Statement Not upheld Assessment and care plan 19-May-2025

Summary: A complained about the way the Council dealt with their request for adult social care. They also complained the Council sent an incorrect invoice for care which was never received. Based on current evidence, we found the Council is not at fault.