Recent reports in this category are shown below:
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Derby City Council (24 017 648)
Statement Upheld Assessment and care plan 25-Nov-2025
Summary: The Council was not at fault for its decision about the funding of Miss X’s social care provision. This decision was made in consideration of available evidence and was based on professional opinion, which we have no power to question. However, the Council was at fault for a delay in reviewing Miss X’s support plan. This caused her mother – who was expecting an earlier review – an injustice, for which the Council has agreed to apologise.
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Chorley Borough Council (24 019 751)
Statement Closed after initial enquiries Disabled facilities grants 25-Nov-2025
Summary: We will not investigate this complaint the Council will not complete adaptations to a property. Further investigation would not lead to a different outcome.
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Nottinghamshire County Council (25 000 184)
Statement Upheld Assessment and care plan 25-Nov-2025
Summary: The Council failed to carry out a new mental capacity assessment when it changed its view on Mr Y’s capacity to decide on his care needs. This delayed Mr Y’s planned move to residential care causing Mr Y’s daughter, Miss X, distress and uncertainty. The Council has agreed to apologise and review its processes.
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London Borough of Lewisham (24 023 104)
Statement Not upheld Assessment and care plan 25-Nov-2025
Summary: I ended this investigation into Mrs X’s complaint about a lack of care and support from the Council since 2019. This is because there is insufficient evidence of fault and no worthwhile outcome achievable. Also, elements of Mrs X’s complaint prior to 2024 are either late or have already been investigated in previous Ombudsman investigations.
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Leicester City Council (24 023 320)
Statement Not upheld Other 25-Nov-2025
Summary: There was no fault by the Council when it asked Mr X to pay his care home charges and when it found he was not eligible for funding under the Mental Health Act. The Council set out the care charges when he moved to the care home and how these may be deferred. The Council also held recovery of the charges while Mr X’s son challenged the outstanding amount.
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Statement Closed after initial enquiries Assessment and care plan 25-Nov-2025
Summary: We will not investigate this complaint about a financial assessment the Council carried out on Ms X. There is not enough evidence of fault to warrant our involvement.
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Darlington Borough Council (25 010 005)
Statement Closed after initial enquiries Charging 25-Nov-2025
Summary: We will not investigate Ms X’s complaint about delays in billing for adult social care costs because the complaint is late and there are no good reasons to investigate now. Even if we did agree to investigate, it is unlikely this would achieve a different outcome to the one proposed by the Council during its complaints process.
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London Borough of Lewisham (25 009 829)
Statement Closed after initial enquiries Safeguarding 25-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision to not start or consider an investigation in line with its adult safeguarding procedures. There is not enough evidence of fault to justify investigating.
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Lancashire County Council (24 018 042)
Statement Not upheld Residential care 24-Nov-2025
Summary: The Council commissioned care provider was not at fault for the way it served Mr X notice on his residential care placement and was not at fault for the way it considered his reasonable adjustments.
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Statement Upheld Residential care 24-Nov-2025
Summary: The Council was at fault for the poor standard of care Mrs X received in Frindsbury Hall, a Council commissioned Care Home. The Care Home failed to carry out some of Mrs X’s care in line with her care plan. This has caused distress, frustration and uncertainty about the care Mrs X was receiving and impacted Mrs X’s dignity. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused. It has also agreed to provide us with a copy of its follow up visit to the Care Home from November 2025.