Surrey County Council (24 008 742)

Statement Upheld Assessment and care plan 13-May-2025

Summary: Miss X complained about how the Council managed her care needs after the previous arrangement broke down and it did not provide her with the support or hours she needed. We found the Council at fault for significant delays with a reassessment of her needs and how it decided her care hours. The Council has agreed to apologise to Miss X, make a symbolic payment, and take action to prevent recurrence of fault.

Hertfordshire County Council (24 008 995)

Statement Closed after initial enquiries Safeguarding 13-May-2025

Summary: We will not investigate the Council’s response to Mr X’s concerns about a third party’s involvement in his parent’s finances. This is because we are unlikely to be able to add anything to the Council’s investigation.

Sandwell Metropolitan Borough Council (24 016 641)

Statement Closed after initial enquiries Safeguarding 13-May-2025

Summary: Mr X complained the NHS Trust and the Council moved his father from hospital into a care home that could not meet his needs. Mr X says the failings led to his father suffering an injury which hastened his death. Mr X also complained the Council missed carer’s assessments, which meant he missed payments. We will not investigate these complaints because there is not enough evidence of fault with the discharge planning or with how the Council dealt with a carer’s assessment request. Other complaints about earlier carer’s assessments were late.

Durham County Council (24 017 370)

Statement Upheld Charging 13-May-2025

Summary: We have upheld Mrs X’s complaint about a lack of advice about the costs of adult social care. The Council has agreed to apologise and make a symbolic payment to Mrs X to remedy the uncertainty caused. It will also remind relevant staff about the importance of providing appropriate information about charging for adult social care.

London Borough of Brent (24 018 655)

Statement Upheld Assessment and care plan 13-May-2025

Summary: We will not investigate this complaint about Mr Y’s adult social care. Part of the complaint is late. Another part relates to functions of the NHS rather than the Council, and there is insufficient evidence of fault in the Council’s actions relating to NHS functions. The Council has agreed to take early action to remedy injustice arising from fault we would likely find if we investigated the remaining complaints, and it is therefore not proportionate to investigate further.

City of Bradford Metropolitan District Council (24 018 678)

Statement Upheld Charging 13-May-2025

Summary: We have upheld Ms X’s complaint about the Council’s failure to provide adequate information about the costs of adult social care for her father. We asked the Council to remedy the injustice caused. It agreed to apologise and reduce the costs it charges Mr Y. It will also take action to prevent a recurrence of this issue.

London Borough of Bexley (24 019 166)

Statement Closed after initial enquiries Safeguarding 13-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s investigation into a safeguarding incident. This is because the injustice is not sufficient to warrant an investigation.

HC-One No.2 Limited (24 020 830)

Statement Closed after initial enquiries Residential care 13-May-2025

Summary: We will not investigate this complaint about a Care Provider preventing access to one of its residents. The Care Provider was acting on the wishes of the resident, who had capacity to decide. So, the actions of the Care Provider do not cause the claimed injustice. There is also nothing to now achieve as the resident has since died.

Nottinghamshire County Council (24 020 917)

Statement Closed after initial enquiries Other 13-May-2025

Summary: We will not investigate Miss X’s complaint about the Councils refusal to install a bath in her property. The complaint is late and there are no good reasons to exercise discretion to investigate it now. We will not investigate any complaint about the recent re-assessments because there is insufficient evidence of fault to justify our involvement.

Devon County Council (24 021 029)

Statement Closed after initial enquiries Other 13-May-2025

Summary: We will not investigate this complaint about delay by the Council’s adult social care department and a failure to update the complainant. This is because we do not consider any fault has caused a significant enough injustice to justify our involvement, and there is no worthwhile outcome to achieve by an investigation.