Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Adult care services


Recent reports in this category are shown below:

  • Northumberland County Council (20 001 819)

    Report Upheld Charging 02-Nov-2021

    Summary: Mr X complained that the Council failed to consider holiday travel and accommodation costs for a carer as a disability-related expense. He says this caused him an injustice because he was concerned he may not be able to go on holiday.

  • Care 1st Ltd (20 002 953, Report)

    Report Upheld Domiciliary care 28-Oct-2021

    Summary: Adverse Findings Notice issued because Care 1st Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.

  • Gloucestershire County Council (19 014 556)

    Report Upheld Domiciliary care 22-Oct-2021

    Summary: Ms P complained about the way the Council assessed and met Miss X's care needs. She says the Council failed to meet Miss X's needs, failed to support her partner (Mr L) who was her carer, failed to take account of relevant medical information, failed to provide over-night care, failed to implement promises it made in its complaint response, and that the social worker communicated poorly. Ms P says this meant Miss X was left in her own faeces and urine, her health worsened, and Mr L left because of the lack of support which resulted in burn-out.

  • North Yorkshire County Council (20 002 823)

    Report Upheld Assessment and care plan 17-Sep-2021

    Summary: Mrs B complained that the Council failed to properly advise her of a change in the way it assessed her mother's (Mrs C's) finances which resulted in Mrs C becoming responsible for her full care costs. She also complained the Council met with Mrs C to discuss her finances without Mrs B being present and persuaded Mrs C to sign a deferred payment agreement (DPA).

  • Foxley Lodge Care Ltd (19 015 433, Report)

    Report Upheld Residential care 09-Sep-2021

    Summary: Adverse findings notice issued because Foxley Lodge Care Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.

  • London Borough of Ealing (19 017 276)

    Report Upheld Domiciliary care 12-Aug-2021

    Summary: Ms X complained about the care provided to her mother, Mrs M by a domiciliary care agency acting on behalf of the Council and the subsequent safeguarding investigation carried out by the Council.

  • Kent County Council (19 015 406)

    Report Upheld Assessment and care plan 14-Jul-2021

    Summary: Mr C complained there was fault in Kent County Council's (the Council's) decision to place his late partner Ms D in a care home. He complained about: inadequate arrangements in a best interests' meeting and a lack of consultation before placing Ms D in the care home; the appointment of an Independent Mental Capacity Advocate; a standard authorisation to deprive Ms D of her liberty; and the failure to apply to court. Mr C said the Council's actions caused him and Ms D distress as it meant they could not live together.

  • Dudley Metropolitan Borough Council (20 003 362)

    Report Upheld Residential care 07-Jul-2021

    Summary: Mr X complained about the actions of a council commissioned domiciliary care company which led to his mother falling and the Council's role in his mother's move to a residential care home.

  • Lincolnshire County Council (20 005 479)

    Report Upheld Charging 06-Jul-2021

    Summary: Mrs B complained that the Council, when arranging care for her mother, Mrs C, in a care home in January 2020, failed to explain or follow its duties under the Care Act regarding the payment of the fees.

  • Nottinghamshire County Council (19 019 681)

    Report Upheld Safeguarding 23-Jun-2021

    Summary: Mr C complained about the standard of care provided to his late mother at a Council commissioned care home, the visiting restrictions imposed on him by the care home, and the Council's safeguarding process which failed to uphold his complaints. Mr C says the Council's failures have caused him personal distress and anxiety and his mother's health deteriorated because of the inadequate care she received.