Report Upheld Direct payments 27-Apr-2022
Summary: Ms X complained Worcestershire County Council (the Council) took too long to put in place a direct payment for her care. She said this caused her distress and meant she did not receive appropriate care.
Report Upheld Charging 31-Mar-2022
Summary: Adverse Findings Notice issued because Hamilton Care Ltd failed to provide part of the recommendation to remedy a complaint by the Ombusman.
Report Upheld Safeguarding 28-Feb-2022
Summary: Miss X and Mrs Y complained the Council: stopped them from seeing, Mr P, who Miss X considers to be her step-father, when he was in hospital and in a care home. They say the Council has not explained why they were not allowed to visit Mr P; stopped them from giving Mr P his personal belongings; and took safeguarding action against them but did not tell them what it was for at the time. Miss X and Mrs Y say the Council's actions have caused them distress and frustration because they were only allowed to see Mr P for a short time before he died.
Report Upheld Domiciliary care 11-Nov-2021
Summary: Adverse Findings Notice issued because Peepal Care Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.
Report Upheld Assessment and care plan 04-Nov-2021
Summary: Ms C complained the Council failed to provide her, and her son, Mr D appropriate services and act in accordance with both the Human Rights Act 1998 and the Equality Act 2010.
Report Upheld Charging 02-Nov-2021
Summary: Mr X complained that the Council failed to consider holiday travel and accommodation costs for a carer as a disability-related expense. He says this caused him an injustice because he was concerned he may not be able to go on holiday.
Report Upheld Domiciliary care 28-Oct-2021
Summary: Adverse Findings Notice issued because Care 1st Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.
Report Upheld Domiciliary care 22-Oct-2021
Summary: Ms P complained about the way the Council assessed and met Miss X's care needs. She says the Council failed to meet Miss X's needs, failed to support her partner (Mr L) who was her carer, failed to take account of relevant medical information, failed to provide over-night care, failed to implement promises it made in its complaint response, and that the social worker communicated poorly. Ms P says this meant Miss X was left in her own faeces and urine, her health worsened, and Mr L left because of the lack of support which resulted in burn-out.
Report Upheld Assessment and care plan 17-Sep-2021
Summary: Mrs B complained that the Council failed to properly advise her of a change in the way it assessed her mother's (Mrs C's) finances which resulted in Mrs C becoming responsible for her full care costs. She also complained the Council met with Mrs C to discuss her finances without Mrs B being present and persuaded Mrs C to sign a deferred payment agreement (DPA).
Report Upheld Residential care 09-Sep-2021
Summary: Adverse findings notice issued because Foxley Lodge Care Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.