Recent reports in this category are shown below:
Report Upheld Safeguarding 29-Nov-2019
Summary: Mr B complains about multiple failings in the care received by his late sister, Mrs C, when she was resident at the Grange Care Home between November 2015 and March 2016, which is owned and run by the Council. In particular, there were serious failings in its response after Mrs C died following a fall in the care home.
Report Upheld Residential care 15-Nov-2019
Summary: Adverse findings notice issued because Foxley Lodge Care Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.
Report Upheld Direct payments 06-Nov-2019
Summary: Mr X complains the Council reduced his adult son, Mr Y's, personal budget without full assessment and consideration of his needs. Mr X believes decisions taken to reduce Mr Y's personal budget were financially motivated. Consequently, Mr Y had to top-up his budget to enable him to continue receiving support from a Care Provider.
Report Upheld Residential care 24-Oct-2019
Summary: Adverse Findings Notice issued because Burlington Care (Yorkshire) Ltd filed to provide the remedy recommended by the Ombudsman following an investigation.
Report Upheld Assessment and care plan 04-Oct-2019
Summary: Mr X complains on behalf of himself and his daughter that the Council did not carry out an adequate assessment of his daughter's care needs in 2016, delayed in reassessing her care needs, failed to consider arrangements for her care needs in the absence of her personal assistants, failed to consider if she had an eligible need for short breaks, failed to make backdated direct payments and a one off direct payment as it agreed to do and did not properly deal with his complaint.
Report Upheld Transport 02-Oct-2019
Summary: Mrs B complains about the Council's decision not to issue her a blue badge and its failure to offer her a face-to-face mobility assessment.
Report Upheld Assessment and care plan 29-Aug-2019
Summary: Mrs W complains the Council has not reviewed or updated her care and support plan since 2013. She also complains the Council has not implemented autism specific training for its staff, despite it being statutorily required, and about the Council's handling of her complaint.
Report Upheld Assessment and care plan 15-Aug-2019
Summary: Ms X, complains the Council has failed to complete the actions it agreed to take following her previous complaint.
Report Upheld Assessment and care plan 05-Jun-2019
Summary: Ms X complains the Council has failed to do what it agreed to do when we closed her previous complaint, as it has failed to clearly address her eligibility for care and support under the Care Act 2014.
Report Upheld Assessment and care plan 03-Jun-2019
Summary: A woman complains about the lack of support she received to recruit a personal assistant, and about an assessment by the Council which reduced her support by over 60%.