Adult care services


Recent reports in this category are shown below:

  • Essex County Council (19 008 474)

    Report Upheld Assessment and care plan 13-May-2021

    Summary: Mr B complained about the Council's decision on how much of the fees his service (the Service) charges it will allow as disability-related expenditure (DRE) for Ms C and Ms D's financial assessments.

  • Cornwall Council (19 019 385)

    Report Upheld Charging 16-Feb-2021

    Summary: Mr X complained the Council had failed to assess his finances properly, resulting in a delay in funding his care.

  • Lincolnshire County Council (19 006 248)

    Report Upheld Charging 12-Feb-2021

    Summary: The Council's fixed charge for short-term residential care was not in line with statutory guidance.

  • Surrey County Council (19 020 697)

    Report Upheld Residential care 10-Feb-2021

    Summary: Mrs X complained about her late mother's (Mrs Y's) care on the day she died. Surrey County Council (the Council) arranged and funded Mrs Y's care in Puttenham Hill Care Home (the Care Home). Mrs X complained the care home: delayed in calling emergency services; did not have appropriate staff; and did not protect Mrs Y's dignity when she was dying, provide appropriate care or communicate with the family adequately. Mrs X says this caused her avoidable distress. She found her mother's body unexpectedly, causing her significant shock at the time and alarm that such a situation could have occurred.

  • Nottinghamshire County Council (19 015 363)

    Report Upheld Assessment and care plan 27-Jan-2021

    Summary: Ms B complained the Council delayed assessing her father's (Mr D) care needs, delayed assessing his mental capacity to decide where to live, and delayed making a decision in his best interests. We have upheld these complaints. This meant Mr D stayed at a care home longer than necessary and has a debt of over £15,000, for care fees which he cannot afford to pay because the Council failed to act in his best interests. The Council's actions also had an impact on Ms B's mother (Mrs D) at a time she was suffering carer crisis. The Care Provider has pursued her for the fees, including threatening bailiff action, which has been distressing.

  • Cornwall Council (19 004 581)

    Report Upheld Assessment and care plan 03-Dec-2020

    Summary: Mrs D complains the Council should not have stopped her Direct Payments in August 2018. Mrs D says the Council should also have allowed her daughter, who lived with her, to remain her paid carer. Mrs D complains the Council failed to put a commissioned homecare service in place to provide her care when it stopped her Direct Payments, and because of this her daughter was forced to continue to provide this care to her as an informal unpaid carer. Mrs D says the Council also failed to support her daughter in her role as her informal carer. Mrs D says this resulted in significant distress to her and her daughter, as well as financial hardship for her daughter. Her daughter could not take up any paid employment opportunities for herself, did not have enough breaks and was therefore unable to maintain her social life, engage with hobbies and interests and have regular time off to relax. Mrs D also complains about the financial assessment the Council carried out in November 2017, which resulted in a decision that she had to pay a contribution towards the cost of her care between November 2017 and December 2018.

  • Brighton & Hove City Council (19 000 201)

    Report Upheld Assessment and care plan 10-Nov-2020

    Summary: Ms M has been living in a care home, where she had been paying for her own care. When her capital reduced to £23,250 on 1 January 2018, she became eligible for Council funding. However, Ms M complains that when her capital reduced to £23,250, it took a long time for the Council to agree a personal budget that would be enough to continue to meet her needs. Instead, the Council told her she should move to a cheaper care home, even though the care homes offered by the Council were unsuitable and her GP said it would be detrimental for her mental and physical wellbeing to move to another home.

  • Hampshire County Council (19 016 357)

    Report Upheld Assessment and care plan 06-Nov-2020

    Summary: Mrs F complains the Council has failed to assess Mr G's needs properly and has failed to provide him with a personal budget which is sufficient to meet his needs.

  • London Borough of Harrow (19 011 910)

    Report Upheld Transport 10-Sep-2020

    Summary: The complainants complain about the Council contractor's (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.

  • London Borough of Harrow (19 008 930)

    Report Upheld Transport 10-Sep-2020

    Summary: The complainants complain about the Council contractor's (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.

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