North Yorkshire Council (24 012 483)

Report Upheld Disabled facilities grants 12-Aug-2025

Summary: SummaryMr X complained about the Council’s delay in dealing with his application for a Disabled Facilities Grant (DFG) for an extension to his property. As a result, Mr X and his family have lived in overcrowded accommodation for longer than necessary which has had a significant impact on his children due to their needs.

Brighton & Hove City Council (24 015 366)

Statement Upheld Charging 15-Jul-2025

Summary: Mr Y complained the Council failed to source a suitable nursing home for his mother, Mrs X, which meant he had to pay third-party top ups when Mrs X moved to a nursing home. There was fault by the Council for its failure to provide Mrs X with at least an option of one available, and affordable respite nursing care home. This caused distress and uncertainty to Mr Y. The Council will take action to remedy the injustice caused.

London Borough of Redbridge (24 017 751)

Statement Not upheld Assessment and care plan 15-Jul-2025

Summary: Mr X complained about the Council’s decision not to authorise a Deprivation of Liberty Safeguards (DoLS) for his adult child, Y. We ended our investigation because the Court of Protection is best placed to address his concerns.

Nottinghamshire County Council (25 000 824)

Statement Closed after initial enquiries Charging 15-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to treat gifts made to him and other family from his mother Mrs Y’s trust as a deprivation of her assets to pay for her care. There is not enough evidence of fault in the Council’s decision-making process here to warrant us investigating.

Royal Borough of Windsor and Maidenhead Council (24 022 877)

Statement Closed after initial enquiries Disabled facilities grants 15-Jul-2025

Summary: We will not investigate Mr X’s complaint about the outcome of the occupational therapy assessment affecting his application for a Disabled Facilities Grant. This is because there is insufficient evidence of fault to warrant investigation.

Kent County Council (24 023 310)

Statement Closed after initial enquiries Charging 15-Jul-2025

Summary: Mr X complains about the way Kent County Council and NHS Kent and Medway managed his care charges and communicated with him about them. We will not investigate Mr X’s complaint about communication because there is insufficient injustice to warrant an investigation. We will not investigate Mr X’s complaint about the Council’s financial assessment as we are unlikely to find fault in the way the Council completed this.

North Yorkshire Council (24 005 096)

Statement Closed after initial enquiries Safeguarding 15-Jul-2025

Summary: We will not investigate this complaint about residential care arrangements for Mr X’s wife, or how the Council dealt with safeguarding concerns. We cannot investigate the substantive issue, because Mr X cannot bring that complaint to us. And of the safeguarding matters there is no evidence of fault and no significant injustice. In any case we cannot achieve the outcome that Mr X is seeking.

South Gloucestershire Council (23 011 696)

Statement Upheld Assessment and care plan 15-Jul-2025

Summary: There was a failure to issue a carer’s support plan for Mr X which caused him avoidable frustration and uncertainty about the outcome of his carer’s assessment. The Council will apologise and issue Mr X with a carer’s support plan.

Somerset Council (24 011 168)

Statement Upheld Assessment and care plan 14-Jul-2025

Summary: Mrs C complained about the Council’s handling of Mr X’s care and support visits and arrangements. We found the Council at fault for failing to clearly communicate the purpose of its review, having some errors in its report, and lack of record keeping of steps taken to find Mr X a suitable placement. The Council will apologise and make payment to acknowledge the injustice its faults caused Mr X and Mrs C.

Stoke-on-Trent City Council (24 012 535)

Statement Not upheld Other 14-Jul-2025

Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.