Recent reports in this category are shown below:
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Farrington Care Homes Limited (22 017 306)
Report Upheld Residential care 08-Feb-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about the care provided to a resident (Mr Y). Lyme Regis Nursing Home operated by Farrington Care Homes Limited did not: provide adequate personal care to Mr Y; care and manage Mr Y’s wounds and prevent pressure sores; manage Mr Y’s diabetes; keep adequate records. The council’s safeguarding investigation said there were evidential acts of neglect and omissions in Mr Y’s care. This caused Mr Y unnecessary pain and suffering, and his family significant distress.
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Statement Upheld Assessment and care plan 30-Jan-2024
Summary: The Council has decided not to recover the debt owed by Ms A. The Ombudsman will not pursue the complaint further.
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Suffolk County Council (23 014 020)
Statement Closed after initial enquiries Assessment and care plan 30-Jan-2024
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to complete a financial assessment. This is because there is insufficient evidence of fault.
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West Berkshire Council (23 013 964)
Statement Closed after initial enquiries Assessment and care plan 30-Jan-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to consider her complaint about her neighbour’s social worker. This is because there is no sign of fault in the Council’s decision.
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East Sussex County Council (23 014 669)
Statement Closed after initial enquiries Charging 30-Jan-2024
Summary: We will not investigate Mr W’s complaint about actions and inactions by the Council in respect of a care home loan given to his late mother in 2007. This is because we have no jurisdiction to investigate a late complaint where there are no good reasons to exercise discretion. We also cannot achieve the outcome the complainant wants.
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Staffordshire County Council (23 004 372)
Statement Upheld Charging 30-Jan-2024
Summary: Ms X complained the Council delayed completing a financial assessment for her father and delayed issuing an invoice for his care. The Council was at fault. This caused Ms X undue distress. The Council should pay Ms X £300 in recognition of that distress, issue staff reminders and amend the information about paying for care in its leaflet on adult social care.
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Worcestershire County Council (23 006 836)
Statement Upheld Charging 30-Jan-2024
Summary: Mr X complained, on behalf of his mother, Mrs Y, about how the Council communicated changes to how her care would be funded. There was fault in how the Council failed to properly tell Mr X about changes to the funding arrangements for Mrs Y’s care. This resulted in Mrs Y paying more for care than she would have done. The Council agreed to apologise and pay for some of Mrs Y’s outstanding care charges. It also agreed to remind its staff about the importance of good communication and case recording.
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Cheshire West & Chester Council (23 007 302)
Statement Not upheld Assessment and care plan 30-Jan-2024
Summary: Ms B complained about decisions relating to her mother’s move to residential care in late 2020/early 2021. The complaint was made late and the investigation is discontinued.
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RCH Care Homes Limited (23 012 747)
Statement Closed after initial enquiries Residential care 30-Jan-2024
Summary: We will not investigate Mrs B’s complaint about the care provided to her late father, Mr C. This is because we could not add to previous investigations or make a different finding. We cannot remedy the injustice caused to Mr C from the care provider’s actions because he is now deceased.
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Bournemouth, Christchurch and Poole Council (23 014 417)
Statement Closed after initial enquiries Safeguarding 30-Jan-2024
Summary: We will not investigate this complaint about the Council’s handling of a Deprivation of Liberty referral. This is because there is no worthwhile outcome achievable by further investigation.