Priory Mews Healthcare Ltd (23 000 998)

Report Upheld Charging 11-Jul-2024

Summary: We investigated a complaint about the residential services provided to the complainant. We found Priory Mews Healthcare Limited did not notify Mr X promptly of the fees payable for his mother’s care once she became self-funding. These faults meant Mr X received a large and unexpected invoice from the care provider. As a result he moved his mother from this home to a less expensive home, as he would have done sooner had he known of the actual fees. As a result, Mr X suffered injustice and his mother suffered the distress of moving to another home.

West Sussex County Council (24 000 941)

Statement Closed after initial enquiries Other 11-Jun-2024

Summary: We will not investigate Mr X’s complaint about the Council not automatically applying rate uplifts to direct payments. This is because there is insufficient evidence of fault.

London Borough of Hounslow (24 001 118)

Statement Closed after initial enquiries Transport 11-Jun-2024

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because it is unlikely we would find fault by the Council.

Derby City Council (24 001 124)

Statement Closed after initial enquiries Residential care 11-Jun-2024

Summary: We will not investigate this complaint about the care Mrs Y received in 2022. Much of the complaint is late and there is not a good reason for the delay in bringing the matter to the Ombudsman. We could not achieve anything further by investigating other matters, and other bodies are better placed to consider parts of the complaint.

Essex County Council (24 001 202)

Statement Closed after initial enquiries Residential care 11-Jun-2024

Summary: We will not investigate Ms B’s complaint about care and support provided to her late aunt, Ms C. This is because another agency is better placed to provide Ms B with the outcome she wants.

London Borough of Tower Hamlets (23 020 156)

Statement Closed after initial enquiries Disabled facilities grants 11-Jun-2024

Summary: We will not investigate Mr X’s complaint about the outcome of his occupational therapy assessment. This is because there is insufficient evidence of fault by the Council.

North Tyneside Metropolitan Borough Council (24 000 483)

Statement Closed after initial enquiries Assessment and care plan 10-Jun-2024

Summary: We will not investigate this complaint about Mrs B’s placement, or the way Mrs D has been treated by staff. This is because we cannot achieve the outcome Mrs D wants.

Lancashire County Council (24 000 889)

Statement Closed after initial enquiries Charging 10-Jun-2024

Summary: We will not investigate this complaint about adult social care because there is not enough evidence of fault to justify investigating.

Redwood Tower UK Opco 2 Limited (24 000 954)

Statement Closed after initial enquiries Residential care 10-Jun-2024

Summary: We will not investigate this complaint about personal injury, because it is for a court to decide legal liability and compensation awards.

London Borough of Hammersmith & Fulham (24 001 043)

Statement Closed after initial enquiries Other 10-Jun-2024

Summary: We cannot investigate this complaint about the Council’s decision to exclude her from an adult education course. This is because we have no jurisdiction to consider actions relating to conduct, management or discipline in schools or education establishments.