Recent reports in this category are shown below:
Report Upheld Charging 14-Sep-2018
Summary: Mrs B complains, on behalf of her parents-in-law, Mr and Mrs C, that the Council failed to properly consider the law and guidance in deciding Mr and Mrs C deliberately deprived themselves of capital to avoid care charges for Mr C.
Report Upheld Transport 20-Aug-2018
Summary: Mr X complains about the Council's decision not to give his son a blue badge.
Report Upheld Assessment and care plan 18-Jul-2018
Summary: Mrs X complains about the lack of support the Council provided to her son, Mr Y, at his accommodation and after he became unsafe there.
Report Upheld Safeguarding 23-May-2018
Summary: Ms J complains about the actions of a care home, Oakwood Care Centre, at the time of the death of her grandmother, Mrs C, whose placement there had been commissioned by the Council. She also complains about the Council's handling of her concerns after Mrs C's death.
Report Upheld Assessment and care plan 30-Apr-2018
Summary: Mrs B complains the Council failed to agree a Deferred Payment Agreement for her sister, Ms C. Ms C's money is running out and family have stepped in to pay her care fees. Mrs B also says the Council delayed dealing with her complaint.
Report Upheld Assessment and care plan 12-Apr-2018
Summary: Mrs N cares for Mr P, her son. She complains the Council has wrongly cut the respite care provided for her son and has wrongly asked her to pay towards the cost of her son's transport between home and day care.
Report Upheld Charging 16-Mar-2018
Summary: Mr X complained about his father's (Mr Y's) care charges. He says he would not have agreed to the care had the Council made it clear what the cost would be.
Report Upheld Direct payments 28-Feb-2018
Summary: The Council failed to ensure Ms M's son, Mr N, could receive the level of care that he was entitled to. Mr N has lost out on provision and Ms M, who wanted to support him, has been caused distress and time and trouble. This has been made worse because although Ms M complained to the Council, it failed to deal with this complaint.
Report Upheld Assessment and care plan 27-Feb-2018
Summary: Mr C complains the Council failed to properly explain to him how his mother's care home fees would be paid. As a result, the family chose a care home which, they later found out,
would be unaffordable once his mother's capital has reduced to £23,250.
Report Upheld Residential care 26-Feb-2018
Summary: Ms X complains about the failure of staff at a BUPA care home, acting on behalf of Liverpool City Council, to respond properly when she complained about failings in her mother's care