Recent reports in this category are shown below:
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London Borough of Southwark (24 011 308)
Statement Upheld Charging 22-Apr-2025
Summary: Ms X complained the Council delayed sending her an invoice for an estate she was administering as executor. Ms X has settled the estate and does not have the money to pay the invoice. This has caused her distress. The Council is at fault for failing to notify Ms X of the invoice in an appropriate manner and timescale. The Council agreed to apologise to Ms X and confirm in writing it will not pursue the debt.
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West Northamptonshire Council (24 012 145)
Statement Upheld Charging 22-Apr-2025
Summary: Mr X complained the Council failed assess his disability related expenditure properly when calculating his contribution towards his care costs. On the evidence available we have found fault in how the Council considered some of Mr X’s disability related expenditure. We recommend the Council apologise to Mr X and review its decision on some of his disability related expenditure. It should also backdate disability related expenditure for the support Mr X needs to attend social and religious events, from the date of his financial assessment until the end of January 2025.
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Cheshire East Council (23 021 149)
Statement Upheld Safeguarding 22-Apr-2025
Summary: There was fault in the way the Council carried out a safeguarding enquiry into concerns about a care home. This meant there is uncertainty of what would have happened if the enquiry had been carried out differently. The Council has agreed to apologise, pay a symbolic financial remedy and review its practice.
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Statement Upheld Safeguarding 22-Apr-2025
Summary: There was fault in the way the care home provided care to Mrs C. This has caused distress to Mrs C and her daughter. The Council has agreed to apologise, pay a financial remedy and carry out a service improvement to address the injustice.
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Lincolnshire County Council (24 016 792)
Statement Closed after initial enquiries Assessment and care plan 22-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his mother’s care. Other bodies are better placed to consider Mr X’s concerns about the Council’s corporate appointeeship for his mother. Mr X’s complaint about the Council’s interaction with him is late and there are no good reasons exercise discretion to accept this late complaint now.
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London Borough of Havering (24 019 120)
Statement Closed after initial enquiries Safeguarding 22-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s concerns raised with the Safeguarding Unit. This is because we are unlikely to find evidence of fault.
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Bournemouth, Christchurch and Poole Council (24 019 282)
Statement Closed after initial enquiries Safeguarding 22-Apr-2025
Summary: We will not investigate Mrs X’s complaint alleging the Council failed to protect her late relative from financial abuse and coercive behaviour. This is because the complaint is late and there are no good reasons for us to investigate.
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Statement Closed after initial enquiries Other 22-Apr-2025
Summary: We will not investigate this complaint about the actions of a carer employed by the Care Provider. We could not achieve the outcome Miss X seeks from complaining.
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Leeds City Council (24 019 632)
Statement Closed after initial enquiries Other 22-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to end her day centre placement at a mental health hub. This is because there is insufficient evidence of fault. In addition, the claimed fault has not caused any injustice.
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Southampton City Council (24 009 554)
Statement Upheld Charging 21-Apr-2025
Summary: On behalf of his mother, Mrs B, Mr Z complained about the way the Council handled Mrs B’s care charges following a change to her financial circumstances in November 2022. We have found the Council at fault for failing to recalculate Mrs B’s care charges to include the agreed discretionary disregard of her property. This has caused the family distress, frustration and uncertainty. The Council has agreed to apologise and provide Mr Z an updated breakdown of Mrs B’s care charges.