Bracknell Forest Council (24 021 270)

Statement Not upheld Assessment and care plan 09-Dec-2025

Summary: The Council has provided satisfactory evidence why it delayed in notifying the housing provider that the late Mr A would not return to his tenancy.

Brighton & Hove City Council (24 023 029)

Statement Not upheld Assessment and care plan 09-Dec-2025

Summary: The Council was not at fault in relation to the care and support it provided to Mr X, and for later withdrawing that care.

North Somerset Council (25 010 125)

Statement Closed after initial enquiries Assessment and care plan 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to fund a profiling bed following an occupational therapy assessment for aids and adaptations. There is not enough evidence of fault to justify investigating.

Central Bedfordshire Council (25 010 771)

Statement Closed after initial enquiries Transport 09-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a blue badge. This is because there is no sign of fault by the Council.

Devon County Council (24 011 249)

Statement Upheld Transition from childrens services 08-Dec-2025

Summary: Mr Y complains the Council failed to replace a psychologist despite having agreed to provide Mr X with one indefinitely and delayed completing a care assessment. The Council failed to explain why the psychology input had ended and it delayed completing a care assessment. That caused Mr Y and his wife distress. An apology, payment to Mr Y and provision of an action plan to address the backlog of care assessments is satisfactory remedy.

Lincolnshire County Council (24 017 267)

Statement Not upheld Other 08-Dec-2025

Summary: Ms A complained a local authority and NHS organisations failed to provide her with the care she needs over several years. She also complains they failed to adequately adapt the way it assessed her needs. We have not found fault. There is evidence the organisations have tried to adapt to meet Ms A’s needs and have offered a range of services to support her.

Salford City Council (24 021 296)

Statement Upheld Charging 08-Dec-2025

Summary: The Council was at fault for failing to tell Ms M and her family about the charges for her short-term respite care and failing to carry out a financial assessment. The Council has already apologised and offered to waive the charges. This remedies the injustice.

Berkley Care Blenheim Limited (25 000 452)

Statement Upheld Residential care 08-Dec-2025

Summary: There was fault in the quality of care provided to Mr X’s late grandfather Mr Y by the care home. It failed to carry out a thorough pre-assessment, delayed taking action when Mr Y’s food and fluid intake reduced and failed to properly assess and respond to Mr Y’s risk of falls. It also delayed billing Mr X. The care provider has agreed to apologise to Mr X for the distress and uncertainty this caused and confirm it has cancelled the bill. It has already taken action to prevent recurrence of the faults.

Leicestershire County Council (25 004 501)

Statement Closed after initial enquiries Assessment and care plan 08-Dec-2025

Summary: Mr X complained about the Council’s delay in carrying out a care assessment for his mother, Mrs Y, which he says led to a decline in her physical and mental health. Mr X says the matter has caused his family distress and frustration and they are being pursued for unpaid care fees. He would like an independent investigation, a financial remedy to cover the cost of Mrs Y’s care fees, and oversight to prevent similar failures in future. We will not investigate this complaint. It is unlikely we would reach reliable conclusions due to the passage of time, or achieve a meaningful outcome for Mr X.

Hampshire County Council (25 004 787)

Statement Not upheld Disabled facilities grants 08-Dec-2025

Summary: Miss X complains the Council has not properly assessed her needs. We have not investigated because the Council has offered Miss X a fresh assessment and further investigation would not lead to a different outcome.