Leicestershire County Council (25 001 653)

Statement Closed after initial enquiries Transport 02-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his blue badge application. There is insufficient evidence of fault by the Council to warrant an investigation.

Cambridgeshire County Council (25 001 891)

Statement Closed after initial enquiries Assessment and care plan 02-Sep-2025

Summary: We will not investigate Mrs X’s complaint about how the Council carried out financial assessments for her daughter’s care. This is because there is insufficient evidence of fault.

Hertfordshire County Council (25 002 767)

Statement Upheld Domiciliary care 02-Sep-2025

Summary: We will not investigate this complaint about the Care Provider’s actions when Mr Y declined care. The Care Provider has already taken suitable action to remedy the injustice caused, and we could not achieve anything more meaningful.

Shropshire Council (25 002 900)

Statement Upheld Safeguarding 02-Sep-2025

Summary: We will not investigate this complaint about adult social care. We are satisfied with the actions the Council has taken in response to the complaint, including apologising to the complainant for distress caused by failing to accept her power of attorney. An Ombudsman investigation is unlikely to add anything further. There are other bodies better placed to consider the concerns about the actions of attorneys and what care is in a persons best interests.

Runnymede Borough Council (25 005 381)

Statement Closed after initial enquiries Disabled facilities grants 02-Sep-2025

Summary: We will not investigate Mr X’s complaint about damage caused to his driveway during adaptation works. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.

Alpenbest Limited (25 005 598)

Statement Closed after initial enquiries Domiciliary care 02-Sep-2025

Summary: We will not investigate this complaint about a carer allegedly urinating on Mr X’s relative’s grass and the Care Provider refusing to provide compensation. The small claims court is best placed to consider the claim for the cost of replacement grass.

South Tyneside Metropolitan Borough Council (25 005 679)

Statement Closed after initial enquiries Assessment and care plan 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint in 2021/22. This is because the events complained about took place more than 12 months ago and it would have been reasonable for Mr X to bring this complaint to us at the time.

East Sussex County Council (25 003 227)

Statement Upheld Charging 02-Sep-2025

Summary: We will not investigate Mrs X’s complaint, brought by Mrs Y, about how the Council delayed in assessing Mrs X’s care needs, miscalculated and delayed its payment of her 12-week property disregard, and the time taken to reply to her complaint. An investigation by us would not add to the Council’s investigation. There is no further outcome an investigation by us would achieve than those already provided or offered by the Council.

Rochdale Metropolitan Borough Council (25 003 342)

Statement Upheld Safeguarding 02-Sep-2025

Summary: We will not investigate this complaint about adult social care. The Council has completed a thorough investigation, accepted fault, apologised and will train staff in relevant areas. It is unlikely we would add to this or achieve anything further. We are satisfied with the actions the Council has taken.

Solihull Metropolitan Borough Council (25 003 452)

Statement Upheld Charging 02-Sep-2025

Summary: We will not investigate this complaint because the Council accepted it was at fault when it responded to Mrs D’s complaint about her father’s care charges. It provided a proportionate remedy for the injustice caused to Mrs D and her father. Further investigation would not lead to a different outcome.