Recent reports in this category are shown below:
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Kent County Council (24 008 301)
Statement Upheld Safeguarding 24-Jun-2025
Summary: Ms C complains the Council took unfounded safeguarding action against her and reached a biased decision. Ms C also complains the Council failed to consider all her complaints. There is no fault in the Council’s decision to start safeguarding. However it is at fault for delay, and the failure to investigate some of Ms C’s complaints. To remedy the complaint the Council has agreed to apologise to Ms C and make service improvements.
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Leicestershire County Council (24 012 029)
Statement Upheld Domiciliary care 24-Jun-2025
Summary: Mrs H complained a Care Provider wrongly told her that her mother, Mrs G, would not have to pay for care she received at home for six weeks. We did not uphold the complaint. While there was some evidence to support Mrs H’s account and some poor complaint handling by the Provider, this did not cause Mrs G or Mrs H an injustice.
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West Northamptonshire Council (24 013 887)
Statement Upheld Charging 24-Jun-2025
Summary: The Council delayed informing Mr D of the outcome of his financial assessment and delayed sending him an invoice. This was fault. The Council has agreed to apologise, cancel the invoice and carry out a service improvement.
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Statement Closed after initial enquiries Residential care 24-Jun-2025
Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.
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North Yorkshire Council (24 019 708)
Statement Closed after initial enquiries Assessment and care plan 24-Jun-2025
Summary: We will not investigate Mr X’s complaint that the Council wrongly charged his father for the costs of his care. There is not enough evidence of fault to justify an investigation.
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Surrey County Council (24 020 325)
Statement Closed after initial enquiries Safeguarding 24-Jun-2025
Summary: We will not investigate this complaint about the Council’s investigation of a bruise Mr Y sustained. There is insufficient evidence of fault, and we could not achieve the outcome Mrs X seeks.
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Statement Upheld Charging 24-Jun-2025
Summary: We will not investigate this complaint about charging for adult social care. Although there was delay by the Council, it has backdated charges to the correct start date and apologised for its delay in resolving the issue. We are satisfied with the Council’s actions to resolve the complaint, and it is unlikely an Ombudsman investigation would lead to a different outcome.
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Statement Closed after initial enquiries Other 24-Jun-2025
Summary: We will not investigate Mrs X complaint that the Council did not pay her late daughter for the care she provided to a third party for around two and half years. She says the Council has now refused to pay her daughter’s estate the money owed. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Norfolk County Council (24 023 013)
Statement Closed after initial enquiries Assessment and care plan 24-Jun-2025
Summary: We will not investigate this complaint the Council charged Mrs X for her care while it did a financial assessment. This is because there is insufficient evidence of fault.
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Buckinghamshire Council (24 014 200)
Statement Not upheld Assessment and care plan 23-Jun-2025
Summary: Mr Y complains about the Council’s decision to fund a residential nursing home placement for his mother, rather than a package of domiciliary care. There is no evidence of fault in the Council’s assessment which calls the outcome into question. The Council is entitled to consider cost efficiency when deciding between suitable options to meet a person’s eligible care needs.