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Adult care services


Recent reports in this category are shown below:

  • Foxley Lodge Care Ltd (19 015 433, Report)

    Report Upheld Residential care 09-Sep-2021

    Summary: Adverse findings notice issued because Foxley Lodge Care Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.

  • London Borough of Ealing (19 017 276)

    Report Upheld Domiciliary care 12-Aug-2021

    Summary: Ms X complained about the care provided to her mother, Mrs M by a domiciliary care agency acting on behalf of the Council and the subsequent safeguarding investigation carried out by the Council.

  • Kent County Council (19 015 406)

    Report Upheld Assessment and care plan 14-Jul-2021

    Summary: Mr C complained there was fault in Kent County Council's (the Council's) decision to place his late partner Ms D in a care home. He complained about: inadequate arrangements in a best interests' meeting and a lack of consultation before placing Ms D in the care home; the appointment of an Independent Mental Capacity Advocate; a standard authorisation to deprive Ms D of her liberty; and the failure to apply to court. Mr C said the Council's actions caused him and Ms D distress as it meant they could not live together.

  • Dudley Metropolitan Borough Council (20 003 362)

    Report Upheld Residential care 07-Jul-2021

    Summary: Mr X complained about the actions of a council commissioned domiciliary care company which led to his mother falling and the Council's role in his mother's move to a residential care home.

  • Lincolnshire County Council (20 005 479)

    Report Upheld Charging 06-Jul-2021

    Summary: Mrs B complained that the Council, when arranging care for her mother, Mrs C, in a care home in January 2020, failed to explain or follow its duties under the Care Act regarding the payment of the fees.

  • Nottinghamshire County Council (19 019 681)

    Report Upheld Safeguarding 23-Jun-2021

    Summary: Mr C complained about the standard of care provided to his late mother at a Council commissioned care home, the visiting restrictions imposed on him by the care home, and the Council's safeguarding process which failed to uphold his complaints. Mr C says the Council's failures have caused him personal distress and anxiety and his mother's health deteriorated because of the inadequate care she received.

  • Devon County Council (19 011 943)

    Report Upheld Charging 15-Jun-2021

    Summary: Mrs X complained about care home charges for her mother, Mrs Z. The complaint relates to a period from November 2018 when the Council took over funding for the placement. Mrs X says the failure of the Council and the Care Home to come to an agreement about the costs caused stress and uncertainty and ultimately resulted in the home giving Mrs Z notice to leave and having to move to a new home.

  • Swimbridge House Nursing home (20 006 536)

    Report Upheld Charging 15-Jun-2021

    Summary: Mrs X complained about care home charges for her mother, Mrs Z. The complaint relates to a period from November 2018 when the Council took over funding for the placement. Mrs X says the failure of the Council and the Care Home to come to an agreement about the costs caused stress and uncertainty and ultimately resulted in the home giving Mrs Z notice to leave and having to move to a new home.

  • London Borough of Bexley (19 010 198)

    Report Upheld Charging 26-May-2021

    Summary: Mr C complained the London Borough of Bexley's charging policy did not accurately reflect the administrative costs incurred in providing his mother's (Mrs B's) care, and the Council has overcharged her. Councils can charge those people who pay the full cost of their care for the administration costs of managing that care. Councils must not charge more than it costs them for those administrative tasks. The Council originally dismissed Mr C's complaint but after further investigation found its policy was unfair. It has revised its policy which it has not yet implemented. It says the new policy is fair and the charge will not exceed the Council's costs in providing administrative services.

  • Essex County Council (19 008 474)

    Report Upheld Assessment and care plan 13-May-2021

    Summary: Mr B complained about the Council's decision on how much of the fees his service (the Service) charges it will allow as disability-related expenditure (DRE) for Ms C and Ms D's financial assessments.