Worcestershire County Council (24 018 517)

Statement Closed after initial enquiries Assessment and care plan 07-Oct-2025

Summary: We will not investigate Miss X’s complaint about not receiving any care and support services at home for four days. This is because we could not add to the investigation already carried out by the Council.

Bournemouth, Christchurch and Poole Council (24 011 583)

Statement Upheld Residential care 07-Oct-2025

Summary: Mr X complains on behalf of Mr Y that Care South, on behalf of the Council, failed to deal with adult social care properly, causing distress. Care South did not fully satisfy the conditions in Mr Y’s Deprivation of Liberty Safeguards (DoLS) or follow its complaints process properly. Mr X suffered delay. Care South has apologised for a delay in its complaints process. The Council should apologise to Mr X and pay Mr X £200 for avoidable distress.

London Borough of Newham (24 023 491)

Statement Closed after initial enquiries Assessment and care plan 07-Oct-2025

Summary: We will not investigate Miss X’s complaint that an officer of the Council imposed her own views during a carer’s meeting and made fun of Miss X. This is because the injustice complained of is not significant enough to warrant an investigation.

London Borough of Tower Hamlets (25 000 323)

Statement Not upheld Assessment and care plan 07-Oct-2025

Summary: Mrs X complained about the Council’s decision not to provide her with a home care package. She said the Council relied on incorrect information in making this decision. The Council was not at fault. It carried out Mrs X’s social care and needs assessment in line with relevant law and policy.

Surrey County Council (25 003 962)

Statement Closed after initial enquiries Other 07-Oct-2025

Summary: We will not investigate this complaint about a best interests decision which determined where Miss B’s son should live. There is not enough evidence of fault to justify investigating.

Shropshire Council (25 005 709)

Statement Closed after initial enquiries Charging 07-Oct-2025

Summary: We will not investigate Miss X’s complaint that the Council requested she pay back an historic debt for care she says she either did not receive or which she considered sub-standard. There is not enough evidence of fault to justify an investigation.

Kent County Council (25 005 850)

Statement Closed after initial enquiries Transport 07-Oct-2025

Summary: We will not investigate Mr X’s complaint the Council refused him a Blue Badge. There is not enough evidence of fault to justify our involvement.

Cambridgeshire County Council (25 006 475)

Statement Closed after initial enquiries Transport 07-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him a Blue Badge. There is insufficient evidence of fault to warrant an investigation.

Manchester City Council (25 004 867)

Statement Upheld Charging 07-Oct-2025

Summary: We will not investigate this complaint about charging for adult social care. We are satisfied with the action the Council has taken to waive outstanding charges. It is unlikely an Ombudsman investigation would achieve anything further.

South Tyneside Metropolitan Borough Council (25 007 109)

Statement Upheld Safeguarding 07-Oct-2025

Summary: We will not investigate Mr X’s complaint that the Council social worker told a family member that he had provided information to the Council about the family member’s personal circumstances without their consent. This is because the Council has already apologised to Mr X and arranged training for the staff member involved. We consider this to be a sufficient remedy to this complaint.