Adult care services


Recent reports in this category are shown below:

  • Somerset County Council (16 016 755)

    Report Upheld Assessment and care plan 04-Oct-2019

    Summary: Mr X complains on behalf of himself and his daughter that the Council did not carry out an adequate assessment of his daughter's care needs in 2016, delayed in reassessing her care needs, failed to consider arrangements for her care needs in the absence of her personal assistants, failed to consider if she had an eligible need for short breaks, failed to make backdated direct payments and a one off direct payment as it agreed to do and did not properly deal with his complaint.

  • Sheffield City Council (18 017 471)

    Report Upheld Transport 02-Oct-2019

    Summary: Mrs B complains about the Council's decision not to issue her a blue badge and its failure to offer her a face-to-face mobility assessment.

  • Salford City Council (19 002 111)

    Report Upheld Assessment and care plan 29-Aug-2019

    Summary: Mrs W complains the Council has not reviewed or updated her care and support plan since 2013. She also complains the Council has not implemented autism specific training for its staff, despite it being statutorily required, and about the Council's handling of her complaint.

  • Staffordshire County Council (18 018 592)

    Report Upheld Assessment and care plan 15-Aug-2019

    Summary: Ms X, complains the Council has failed to complete the actions it agreed to take following her previous complaint.

  • Somerset County Council (18 012 742)

    Report Upheld Assessment and care plan 05-Jun-2019

    Summary: Ms X complains the Council has failed to do what it agreed to do when we closed her previous complaint, as it has failed to clearly address her eligibility for care and support under the Care Act 2014.

  • Bolton Metropolitan Borough Council (17 017 535)

    Report Upheld Assessment and care plan 03-Jun-2019

    Summary: A woman complains about the lack of support she received to recruit a personal assistant, and about an assessment by the Council which reduced her support by over 60%.

  • Suffolk County Council (17 018 391)

    Report Upheld Direct payments 08-Apr-2019

    Summary: Mr & Mrs J complain the Council was wrong to reduce their support hours in 2016, has failed to rectify the error during subsequent reviews and was wrong to exclude Mrs K from meetings as their chosen communicator guide.

  • Wirral Metropolitan Borough Council (17 020 182)

    Report Upheld Domiciliary care 28-Mar-2019

    Summary: Mr X complains that the Council provided his late father, Mr Y, with a home care service which was not adequate, and charged him for a service he did not receive. When he complained, he says the Council failed to deal with his complaints properly or take effective safeguarding action.

  • Moreland House Care Home (17 012 203)

    Report Upheld Charging 11-Mar-2019

    Summary: Mrs A complains about London Borough of Barking and Dagenham (the Council) and Moreland House Care Home (the Care Home). She says there were errors in charging which meant her mother Mrs B paid more than she should have done.

  • London Borough of Barking and Dagenham (18 002 772)

    Report Upheld Charging 11-Mar-2019

    Summary: Mrs A complains about London Borough of Barking and Dagenham (the Council) and Moreland House Care Home (the Care Home). She says there were errors in charging which meant her mother Mrs B paid more than she should have done.