Recent reports in this category are shown below:
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London Borough of Hackney (24 003 887)
Report Upheld Transport 03-Apr-2025
Summary: Mrs D complained the Council refused to renew her Blue Badge. Our investigation has found fault in the advice given to staff who work at the Council’s assessment centre and assess Blue Badge applications.
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Statement Closed after initial enquiries Assessment and care plan 01-Apr-2025
Summary: We will not investigate this complaint about the Council’s actions during the assessment for NHS funding for adult care. The Council’s actions do not cause the claimed injustice of a failure to award Continuing Healthcare funding. That is an NHS decision, and is not an outcome the Council nor the Ombudsman can achieve.
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Lancashire County Council (24 018 433)
Statement Closed after initial enquiries Charging 01-Apr-2025
Summary: We will not investigate Mr X’s complaint about adult social care charges for his late wife, Mrs X. There is not enough evidence of fault by the Council to justify our involvement.
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Kent County Council (24 002 261)
Statement Upheld Charging 01-Apr-2025
Summary: Mrs X complained the Council incorrectly calculated Mr Y’s care and support charges, and did not tell her about an outstanding debt. The charges were unaffordable and this caused distress. We found no fault in the Council’s financial assessments or in its consideration of Mr Y’s Disability Related Expenditure. It also kept Mrs X updated about Mr Y’s care charges. The Council was at fault for not contacting Mrs X to reassess Mr Y’s Disability Related Expenditure and for not telling her the outcome of its review. It agreed to apologise for the frustration and uncertainty this caused.
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Statement Upheld Assessment and care plan 01-Apr-2025
Summary: Mr X complained about the Council’s handling of his son, Mr Y’s, case after he made a referral to Adult Social Care Services in March 2023. He said Mr Y has had seven allocated social workers since March 2023 which delayed Mr Y getting the relevant care assessments and support he required. The Council was at fault for the delay in carrying out the necessary assessments. The Council has agreed to apologise and make a payment to recognise the distress, frustration and uncertainty this has caused. It also agreed to create an action plan to improve handovers when a case is reallocated to a new social worker.
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Kirklees Metropolitan Borough Council (24 005 959)
Statement Upheld Charging 01-Apr-2025
Summary: Ms X complained the Council was at fault when it wrongly charged for social care provision for her adult son, Mr Y and did not help her with the associated disability-related expenditure (DRE) payments. Ms X also complained the Council sent her invoices when she was not Mr Y’s appointee. The Council was not at fault when it charged Mr Y for his social care provision and was not at fault for the help provided with Mr Y’s DRE payments. The Council was at fault for sending Ms X, Mr Y’s invoices when she was not Mr Y’s appointee. This caused Ms X frustration and the Council will apologise.
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Surrey County Council (24 012 836)
Statement Upheld Transport 01-Apr-2025
Summary: Ms X complained the Council did not deal with her application to renew a blue badge in line with law or government guidance. There was fault causing injustice because the Council did not deal with the application in line with the Equality Act 2010 or with blue badge guidance. This caused avoidable uncertainty and distress about the outcome had the Council considered Ms X’s case properly. The Council will issue an apology, make a small symbolic payment to reflect Ms X’s avoidable distress and reconsider her case.
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Care UK Community Partnerships Limited (24 012 889)
Statement Upheld Residential care 01-Apr-2025
Summary: Ms X complained about poor care in a care home including about a failure to ensure she had all her medicines and a failure to apply a device to reduce swelling after surgery. We upheld the complaint. The Care Provider will apologise and make a symbolic payment to reflect the avoidable distress and confusion.
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Devon County Council (24 016 519)
Statement Closed after initial enquiries Residential care 01-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the care and support provided to her late mother by her care home. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further findings or worthwhile outcomes.
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Surrey County Council (24 017 956)
Statement Closed after initial enquiries Charging 31-Mar-2025
Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.