Adult care services


Recent reports in this category are shown below:

  • Hertfordshire County Council (19 000 200)

    Report Upheld Assessment and care plan 07-Sep-2020

    Summary: Mrs X complains the Council has failed to assess her needs properly, reducing her personal budget to a level which means it no longer meets them.

  • Royal Borough of Windsor and Maidenhead Council (18 015 872)

    Report Upheld Domiciliary care 25-Aug-2020

    Summary: Mr X complains on behalf of his late parents. He says the Council did not properly consider the risks of separating them after 59 years of marriage or of Mr Y living on his own. He complains about the quality of care it provided to them both and says it did not deal adequately with his concerns and complaints. He also complained that the safeguarding process was flawed, and the Council would not
    give him a copy of Mr Y's assessment.

  • London Borough of Barking & Dagenham (19 011 326)

    Report Upheld Transport 17-Jul-2020

    Summary: Mr X complained the Council failed to properly assess his application for a Blue Badge.

  • North Yorkshire County Council (19 010 955)

    Report Upheld Assessment and care plan 07-Feb-2020

    Summary: Mr and Mrs X complain on Ms X's behalf. They complain that the Council took 15 months too long to complete a financial assessment it agreed to carry out to remedy an earlier complaint we upheld. This has delayed the resolution of Mr and Mrs X's concerns about the Council's calculation of disability related expenditure.

  • Norfolk County Council (19 002 258)

    Report Upheld Assessment and care plan 24-Jan-2020

    Summary: Ms X complained the Council failed to meet the late Mr Y's assessed eligible care needs or her needs as Mr Y's carer.

  • Derbyshire County Council (16 006 195)

    Report Upheld Safeguarding 29-Nov-2019

    Summary: Mr B complains about multiple failings in the care received by his late sister, Mrs C, when she was resident at the Grange Care Home between November 2015 and March 2016, which is owned and run by the Council. In particular, there were serious failings in its response after Mrs C died following a fall in the care home.

  • Foxley Lodge Care Ltd (18 012 216, Report)

    Report Upheld Residential care 15-Nov-2019

    Summary: Adverse findings notice issued because Foxley Lodge Care Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.

  • Nottinghamshire county Council (18 015 558)

    Report Upheld Direct payments 06-Nov-2019

    Summary: Mr X complains the Council reduced his adult son, Mr Y's, personal budget without full assessment and consideration of his needs. Mr X believes decisions taken to reduce Mr Y's personal budget were financially motivated. Consequently, Mr Y had to top-up his budget to enable him to continue receiving support from a Care Provider.

  • Burlington Care (Yorkshire) Ltd (18 016 639, Report)

    Report Upheld Residential care 24-Oct-2019

    Summary: Adverse Findings Notice issued because Burlington Care (Yorkshire) Ltd filed to provide the remedy recommended by the Ombudsman following an investigation.

  • Somerset County Council (16 016 755)

    Report Upheld Assessment and care plan 04-Oct-2019

    Summary: Mr X complains on behalf of himself and his daughter that the Council did not carry out an adequate assessment of his daughter's care needs in 2016, delayed in reassessing her care needs, failed to consider arrangements for her care needs in the absence of her personal assistants, failed to consider if she had an eligible need for short breaks, failed to make backdated direct payments and a one off direct payment as it agreed to do and did not properly deal with his complaint.