Adult care services


Recent reports in this category are shown below:

  • Somerset County Council (18 012 742)

    Report Upheld Assessment and care plan 05-Jun-2019

    Summary: Ms X complains the Council has failed to do what it agreed to do when we closed her previous complaint, as it has failed to clearly address her eligibility for care and support under the Care Act 2014.

  • Bolton Metropolitan Borough Council (17 017 535)

    Report Upheld Assessment and care plan 03-Jun-2019

    Summary: A woman complains about the lack of support she received to recruit a personal assistant, and about an assessment by the Council which reduced her support by over 60%.

  • Suffolk County Council (17 018 391)

    Report Upheld Direct payments 08-Apr-2019

    Summary: Mr & Mrs J complain the Council was wrong to reduce their support hours in 2016, has failed to rectify the error during subsequent reviews and was wrong to exclude Mrs K from meetings as their chosen communicator guide.

  • Wirral Metropolitan Borough Council (17 020 182)

    Report Upheld Domiciliary care 28-Mar-2019

    Summary: Mr X complains that the Council provided his late father, Mr Y, with a home care service which was not adequate, and charged him for a service he did not receive. When he complained, he says the Council failed to deal with his complaints properly or take effective safeguarding action.

  • Moreland House Care Home (17 012 203)

    Report Upheld Charging 11-Mar-2019

    Summary: Mrs A complains about London Borough of Barking and Dagenham (the Council) and Moreland House Care Home (the Care Home). She says there were errors in charging which meant her mother Mrs B paid more than she should have done.

  • London Borough of Barking and Dagenham (18 002 772)

    Report Upheld Charging 11-Mar-2019

    Summary: Mrs A complains about London Borough of Barking and Dagenham (the Council) and Moreland House Care Home (the Care Home). She says there were errors in charging which meant her mother Mrs B paid more than she should have done.

  • Staffordshire County Council (18 004 809)

    Report Upheld Assessment and care plan 08-Mar-2019

    Summary: Since May 2016 the Council unlawfully decided not to carry out assessments of low and medium priority Deprivation of Liberty Safeguards (DoLS) applications and significantly delayed assessing the remaining applications.

  • London Borough of Ealing (16 018 733)

    Report Upheld Assessment and care plan 18-Feb-2019

    Summary: The complainant, who we will call Ms B, says the Council failed to reassess her social care needs, and provide appropriate support, when her circumstances changed. Ms B says the Council failed to properly complete her July 2016 needs assessment and financial assessment. Ms B says the Council has unfairly removed her direct payments. Ms B complains that the Council will not consider other options to get her son to school, which she says are more reliable than a care agency.

  • Reading Borough Council (18 001 676)

    Report Upheld Domiciliary care 10-Jan-2019

    Summary: Mr F complains about the quality of home care provided by the Council's care provider, Radis Group, to his late mother, Mrs B. In particular that the carers failed to call 999 when Mrs B was ill.

  • Blackpool Borough Council (17 004 032)

    Report Upheld Safeguarding 13-Dec-2018

    Summary: Ms X complains carers placed her mother Ms Y on a commode next to a radiator causing burns to her legs. She also complains about a delay in completing a safeguarding investigation and about the outcome.

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