Decision search
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Tameside Metropolitan Borough Council (25 003 164)
Statement Upheld Domiciliary care 26-Feb-2026
Summary: We have found fault in the way the care agency provided care to Mr C, which meant his needs were not always fully met. The Council has agreed to apologise and carry out a service improvement.
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London Borough of Bromley (25 003 808)
Statement Upheld Special educational needs 26-Feb-2026
Summary: Miss X complained the Council delayed the handover of her child’s Education, Health and Care Plan (EHC Plan), delayed the subsequent annual review, failed to issue the amended EHC Plan and failed to make appropriate alternative provision. There is evidence of delays and lack of action causing distress, anxiety and isolation. A financial remedy for the missed education provision is agreed.
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London Borough of Camden (25 004 652)
Statement Upheld Allocations 26-Feb-2026
Summary: Miss B complained that the Council failed to properly assess her medical needs in respect of her housing application. We found fault in the way the Council reached its decision that she was not eligible for higher priority which caused Miss B significant distress and uncertainty as to whether she had missed out on the chance to move to more suitable accommodation at an earlier point. The Council has backdated the medical priority to the date Miss B applied for it. The Council has agreed to apologise to Miss B and make a symbolic payment.
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City of Wolverhampton Council (25 004 889)
Statement Upheld Special educational needs 26-Feb-2026
Summary: Mr X complained the Council failed to complete an Education, Health and Care needs assessment for Y within statutory time limits. We find the Council at fault for delays in completing the assessment, causing frustration and uncertainty. The Council has agreed to apologise to Mr X and make a payment to recognise the injustice caused.
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Cambridgeshire County Council (25 004 993)
Statement Upheld Special educational needs 26-Feb-2026
Summary: The Council failed to secure the occupational therapy and speech and language therapy set out in the Education, Health and Care Plan of Ms X’s child, Y, for two terms. It also did not keep Ms X updated about its attempts to secure the provision. This caused Ms X and Y distress and uncertainty and meant Y did not have the support they needed for two terms. The Council has agreed to apologise and make a payment to Ms X.
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Wokingham Borough Council (25 005 543)
Statement Upheld Alternative provision 26-Feb-2026
Summary: The Council was at fault for the time it took to issue a final Education, Health and Care Plan after an annual review and for not putting in place suitable education for a child when they were out of school. This meant the child missed out on education they should have received. To remedy the injustice caused the Council agreed to apologise and make a payment to recognise the loss of education.
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Kingston Upon Hull City Council (25 005 636)
Statement Upheld Leisure and culture 26-Feb-2026
Summary: Mrs X and her sports team were caused frustration, distress and uncertainty because of the way the Council maintained a sports pitch and responded to her complaint.
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Cambridgeshire County Council (25 005 862)
Statement Upheld Special educational needs 26-Feb-2026
Summary: There was delay in completing a secondary transfer review for a child with an Education, Health and Care Plan. This delayed the right of appeal. There was also fault in the way requests for personal budgets to support education were handled, which casts doubt on whether the outcome of the requests might have been different. The Council has agreed to apologise, make a symbolic payment to acknowledge the injustice and carry out service improvements.
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Cambridgeshire County Council (25 005 948)
Statement Upheld Special educational needs 26-Feb-2026
Summary: Mrs X complained the Council failed to complete an Education, Health and Care needs assessment for her child within statutory timeframes. We found the Council at fault for significant delays, causing significant distress and frustration for the family. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.
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Cumberland Council (25 005 984)
Statement Upheld Safeguarding 26-Feb-2026
Summary: Mrs X suffered distress and uncertainty because the Council failed to document its safeguarding decisions properly, failed to communicate with her properly and failed to follow up on a referral for a care line pendant. The Council will apologise to Mrs Y, make a payment to her, provide guidance to officers dealing with complaints and carry out a training session for those working in adult social care.