Decision search
Your search has 56922 results
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London Borough of Southwark (24 011 916)
Statement Upheld Allocations 19-Apr-2026
Summary: Mr X complained about the Council’s delay installing adaptations for his disabled children, failure to support him with his housing register application and poor complaint handling. We have found fault by the Council, causing injustice. The action the Council has already taken together with its agreement to make an apology and report on its service improvements, are a suitable way of remedying this injustice.
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Cheshire West & Chester Council (25 002 053)
Statement Closed after initial enquiries Noise 19-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the Council not turning off the noise from a pedestrian crossing near her property, or how it dealt with her complaint. There is not enough evidence of Council fault to warrant an investigation. There is not enough significant injustice to Mrs X stemming from Council actions or inactions to justify us investigating. The law allows Mrs X to take the matter to court, a route it would be reasonable for her to use. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint. We also cannot achieve the outcome she wants from her complaint.
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Cheshire East Council (25 016 739)
Statement Closed after initial enquiries Other 19-Apr-2026
Summary: We will not investigate this complaint about the Council’s Approved Mental Health Professional allegedly misleading Mr X when sectioning his partner under the Mental Health Act. Any injustice we would likely find if we investigated the matter is not significant enough to justify our involvement.
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Cambridgeshire County Council (25 016 770)
Statement Upheld Special educational needs 19-Apr-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Gateshead Metropolitan Borough Council (25 017 718)
Statement Closed after initial enquiries Child protection 19-Apr-2026
Summary: We cannot investigate this complaint about the Council’s handling of care arrangements for a child. The decision about care of the child was made by a court and the law prevents us from investigating matters relating to it.
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Leeds City Council (25 017 769)
Statement Closed after initial enquiries Child protection 19-Apr-2026
Summary: We will not investigate Mrs X’s complaint that the Council refused to consider her complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault by the Council.
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Cambridgeshire County Council (25 017 794)
Statement Upheld Special educational needs 19-Apr-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Ealing (25 018 173)
Statement Closed after initial enquiries Allocations 19-Apr-2026
Summary: We cannot investigate this complaint about the outcome of Mr X’s homeless application. This is because the law does not allow us to investigate matters that were subject to court proceedings. Nor will we investigate the Council’s handling of Mr X’s housing register review. This is because it is a late complaint and we will not exercise discretion to consider it because Mr X has not provided any good reasons why it could not have been brought to us sooner.
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London Borough of Bexley (25 018 199)
Statement Closed after initial enquiries Child protection 19-Apr-2026
Summary: We cannot investigate a school or the police’s investigation into a safeguarding incident. We will not investigate the Council’s consideration of the incident as it is unlikely we would find the faults he alleges would have changed the Council’s consideration outcome. We will not investigate Mr X’s complaint the Council had failed to provide a suitable education as it is unlikely we would find fault.
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Wokingham Borough Council (25 018 774)
Statement Closed after initial enquiries School admissions 19-Apr-2026
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his request it educate his child out of year group. The complaint is late and it was reasonable for Mr X to complain sooner. Also, the Council agreed to Mr X’s request so there is no worthwhile outcome from us investigating.