Decision search
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Maldon District Council (24 012 927)
Statement Upheld Homelessness 14-May-2025
Summary: The Council was at fault for failing to consider whether it was reasonable for Ms X to remain in her privately rented property after the notice to quit expired. The Council should have provided interim accommodation sooner. Instead, Ms X and her children lived for 11 months with extensive damp and mould and faced avoidable court costs. To remedy the injustice to Ms X, the Council has agreed to apologise, make payments and backdate her social housing application. We found the Council has a blanket policy which likely caused injustice to others who have not complained. The Council will act to remedy this injustice and improve its services.
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Calderdale Metropolitan Borough Council (24 015 240)
Statement Not upheld Enforcement 14-May-2025
Summary: We have discontinued our investigation of this complaint, about the Council not making a compulsory purchase of a community asset. This is because it is reasonable to expect the complainant to have approached us sooner.
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Devon County Council (24 015 483)
Statement Closed after initial enquiries Special educational needs 14-May-2025
Summary: Miss X complained the Council failed to provide suitable alternative education for her son while he was unable to attend school. She says the Council’s actions have caused avoidable distress to herself and her son and has negatively impacted his mental and physical health. We cannot investigate this complaint because Miss X has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability). This places the substantive matters outside our jurisdiction.
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Winchester City Council (24 015 978)
Statement Closed after initial enquiries Enforcement 14-May-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control and a planning application. This is because we are unlikely to find fault.
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Nottinghamshire County Council (24 019 027)
Statement Closed after initial enquiries Other 14-May-2025
Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s decision to remove Mrs X as their son’s financial appointee. This is because there is insufficient evidence of fault.
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Sandwell Metropolitan Borough Council (24 019 110)
Statement Closed after initial enquiries Commercial and contracts 14-May-2025
Summary: We will not investigate this complaint alleging the Council has failed to consider the Public Sector Equality Duty and Equality Act when it implemented a grant policy. We have not seen enough evidence of fault in the Council’s actions. Also, we cannot decide whether the Council has breached the Equality Act, therefore it is reasonable to expect the complainant to raise the matter in court.
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Malvern Hills District Council (24 019 341)
Statement Closed after initial enquiries Private housing 14-May-2025
Summary: We will not investigate Mr X and Ms Y’s complaint about the Council’s handling of their reports of disrepair in their rented property. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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Arun District Council (24 019 495)
Statement Closed after initial enquiries Private housing 14-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of private housing disrepair issues in her property since 2023. Some issues are late, others fall outside our jurisdiction or carry appeal rights.
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Barnsley Metropolitan Borough Council (24 019 743)
Statement Closed after initial enquiries Allocations 14-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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Kent County Council (24 019 822)
Statement Upheld Charging 14-May-2025
Summary: We will not investigate Mr X’s complaint about the Council pursing him for his late father’s care debt. This is because an investigation would not lead to any further findings or outcomes as the Council has offered a suitable remedy.