Decision search
Your search has 55884 results
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The Fremantle Trust (25 013 723)
Statement Closed after initial enquiries Residential care 26-Feb-2026
Summary: We will not investigate Miss X’s complaint about the quality of food in a care home. This is because any injustice is not significant enough to justify an investigation by the Ombudsman.
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London Borough of Croydon (25 013 998)
Statement Closed after initial enquiries Child protection 26-Feb-2026
Summary: We will not investigate Ms X’s complaint about children services. Social Work England and the Information Commissioner’s Office are better placed.
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West Berkshire Council (25 014 020)
Statement Closed after initial enquiries Refuse and recycling 26-Feb-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s pricing scale for its optional garden waste subscription service. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Willan House (Stainfield) Limited (25 014 324)
Statement Closed after initial enquiries Other 26-Feb-2026
Summary: We will not investigate Miss X’s complaint about her late grandmother’s lost rings. This is because we are unlikely to add to the Care Provider’s own investigation and we cannot determine liability for the loss, as this is a matter for the insurer or the courts.
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Staffordshire County Council (25 007 458)
Statement Upheld Special educational needs 26-Feb-2026
Summary: Mr B complained that the Council delayed issuing his daughter’s Education, Health and Care (EHC) Plan. We find that the Council failed to issue his daughter’s EHC Plan within statutory timescales. The Council has agreed to make a symbolic payment to Mr B to recognise the impact of the delay.
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Birmingham City Council (25 008 199)
Statement Upheld Homelessness 26-Feb-2026
Summary: Mr B complained that the Council failed to provide him with appropriate assistance when he was homeless. We find the Council was at fault for failing to provide interim accommodation to Mr B when it had reason to believe he may have been homeless, eligible and in priority need. As a result, he was sofa surfing with his child for over six months and suffered avoidable distress. The Council has agreed to apologise, make a payment to Mr B and make service improvements.
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Liverpool City Council (25 008 298)
Statement Upheld Child protection 26-Feb-2026
Summary: Miss X complained about the actions of its children’s social care service. She also says it did not progress her complaint through an appropriate procedure. We have found that the Council was at fault. It failed to engage appropriately with Miss X’s son as part of its assessment and did not properly investigate the concerns raised. This resulted in avoidable distress and inconvenience, which the Council has agreed to address.
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London Borough of Lewisham (25 009 173)
Statement Upheld Transport 26-Feb-2026
Summary: Ms X complained the Council wrongly refused her application for a Blue Badge. The Council is at fault for failing to follow its Blue Badge policy when handling an appeal of its decision. This caused Ms X an injustice as the review process was not conducted fairly. However, this injustice has been remedied as the Council has completed a fresh review of its decision. It is not therefore necessary to make any further recommendations.
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Surrey County Council (25 014 754)
Statement Closed after initial enquiries Other 26-Feb-2026
Summary: We will not investigate this complaint about how a ‘Safe and Well’ visit from the Fire and Rescue Service was recorded. Any injustice is not significant enough to justify our involvement. The Information Commissioner is best placed to consider requests for rectification of data.
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West Sussex County Council (25 015 075)
Statement Closed after initial enquiries School transport 26-Feb-2026
Summary: We will not investigate this complaint about personal travel budgets. We are unlikely to find fault with the Council for changing its policy, and we cannot achieve what Mrs X is looking for. Nor will we look at a complaint about the Council’s earlier decision on this, because a complaint about that is late. There are no good reasons why a complaint about the Council’s previous position on the issue could not have been made in time.