Decision search
Your search has 53740 results
-
Bristol City Council (24 020 732)
Statement Not upheld Special educational needs 17-Sep-2025
Summary: Mrs X complained the Council removed her son’s, Y’s, short-term targets from the Education Health and Care (EHC) Plan after these were agreed at the 2023 annual review. I have ended this investigation as there is no worthwhile outcome achievable by our investigation.
-
Leicestershire County Council (24 020 872)
Statement Upheld Special educational needs 17-Sep-2025
Summary: Mrs Y complained about the way the Council dealt with her child, Z’s special educational needs and educational provision following a move to the Council’s area. We have found fault causing injustice by the Council in failing to: place Z temporarily at another school; secure their special educational needs provision; and make suitable alternative provision following the transfer of their Education, Health and Care Plan. The Council has agreed to remedy this by: apologising to Mrs Y and Z; making payments to reflect the distress caused and the impact of the missed education on Z; and service improvements.
-
NHS West Yorkshire ICB - Calderdale (23 015 231d)
Statement Upheld Community hospital services 17-Sep-2025
Summary: Ms X complained about diabetes management and care provided to the late Mr Y, when he went into respite care, during his admissions to hospital, and then a nursing home. We found fault by the Trust in its record keeping and monitoring of Mr Y. The Trust acknowledged this in its response to Ms X’s complaint and put service improvements in place. The Trust agreed to provide a further remedy to Ms X to recognise the distress and uncertainty caused. We also found fault by Priory Adult Care in its management of Mr Y’s diabetes. Priory Adult Care agreed to provide a remedy to Ms X. We did not find fault by the Council, Trust and ICB in changes to Mr Y’s care plan for his respite placement, or in the Care Home’s management of Mr Y’s diabetes.
-
Wyre Borough Council (24 000 104)
Statement Closed after initial enquiries Council tax 17-Sep-2025
Summary: We will not investigate this complaint about outstanding council tax charges. This is because there is insufficient evidence of fault by the Council to justify an investigation.
-
Kirklees Metropolitan Borough Council (24 010 104)
Statement Upheld Alternative provision 17-Sep-2025
Summary: Ms X complained about the Council’s handling of her son’s Education, Health and Care needs assessment and alternative provision after he stopped attending school in September 2023. We found the Council failed to properly assess its section 19 duties after March 2024 and failed to consider putting alternative provision in place for the child. This caused Ms X and her son uncertainty about what support he would have received had the Council made a decision about its duties. The Council agreed to our recommendations on remedying the injustice its actions caused to Ms X and her son.
-
Statement Upheld Charging 17-Sep-2025
Summary: Mrs X complains on behalf of her late mother-in-law, Mrs Y, the council failed to take into account her rent and bills when calculating charges for her care home. Mrs X says Mrs Y does not have enough funds to cover the fees being requested by the Council. Mrs X says this has caused the family distress. We have found fault in the actions of the Council for delay in confirming what information it needed to complete the financial assessment. The Council has agreed to issue an apology, discuss the information it needs to complete the assessment and completes service improvements.
-
Derbyshire County Council (24 015 971)
Statement Upheld Special educational needs 17-Sep-2025
Summary: Mrs C complained about the Council’s handling of her daughter’s (X) education when she was unable to attend her school placement, and it caused delays in the Education, Health and Care Plan process. The Council accepted it had caused delays in the statutory process and failed to act on an offer from her preferred school placement. We also found fault in its failure to provide some suitable and timely alternative provision, and delays in its complaints handling. The Council will apologise and make payment to acknowledge the injustice this caused Mrs C and X.
-
Kingston Upon Hull City Council (24 016 032)
Statement Upheld Special educational needs 17-Sep-2025
Summary: We have found fault with the Council for failing to deliver alternative provision to Mrs X’s son when he was unable to attend school. This caused him to miss out on education. The Council has agreed to apologise and make a symbolic payment in recognition of the missed education. We have also found fault with the Council for the delays during the annual review process. This delayed Mrs X’s appeal rights and caused the family avoidable distress. The Council has agreed to remedy this injustice.
-
Royal Borough of Greenwich (24 016 355)
Statement Not upheld School transport 17-Sep-2025
Summary: Mrs B complained that the Council was blocking access to her property preventing her son, C from accessing school transport directly outside her house. We have not found fault with the Council’s actions because it has approved the provision of two personal assistants to safely to escort C from the house to the taxi and made reasonable efforts to provide them. Neither have we found fault with the access arrangements for ongoing building work.
-
West Sussex County Council (24 017 495)
Statement Upheld Assessment and care plan 17-Sep-2025
Summary: Ms C complains the Council failed to provide services to meet her family’s needs. The Council is at fault for failing to record actions and complete a carer’s assessment. This has caused uncertainty and frustration to Ms C. To put things right the Council will apologise to Ms C, make her a symbolic payment, reassess her needs as a carer and make service improvements.