Decision search
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NHS Hertfordshire & West Essex ICB (25 001 119c)
Statement Closed after initial enquiries Assessment and funding 17-Sep-2025
Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.
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Statement Upheld Assessment and care plan 17-Sep-2025
Summary: We will not investigate this complaint about adult social care at home. The Council has apologised and acted to improve service. We are satisfied with these actions, and it is unlikely we would achieve anything further.
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Staffordshire County Council (25 002 382)
Statement Closed after initial enquiries Special educational needs 17-Sep-2025
Summary: We will not investigate Miss X’s complaint about how the Council dealt with the review of her child’s Education Health and Care Plan and their education provision. This is because Miss X used her right of appeal to a tribunal and any separable matters happened too long ago.
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London Borough of Harrow (25 002 500)
Statement Closed after initial enquiries Safeguarding 17-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a safeguarding referral because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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Portsmouth City Council (25 002 882)
Statement Upheld Special educational needs 17-Sep-2025
Summary: We upheld Mr X’s complaint about delays and uncertainty caused in relation to Y’s Education, Health and Care Plan. The Council agreed to resolve the complaint early by paying Mr X a symbolic payment of £300 for the injustice caused.
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Redcar & Cleveland Council (25 003 210)
Statement Closed after initial enquiries Special educational needs 17-Sep-2025
Summary: We will not investigate Ms M’s complaint that her son, B, has not received the occupational therapy (OT) in his education, health and care (EHC) plan because he has now had the therapy and has been discharged by the OT service. There is no worthwhile outcome achievable.
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Durham County Council (25 003 256)
Statement Not upheld Child protection 17-Sep-2025
Summary: There was no procedural fault in the Council’s decision not to investigate Mrs X’s complaint about safeguarding failings in the 1990s. Because of this, we have no power to question its decision.
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London Borough of Lewisham (25 003 265)
Statement Closed after initial enquiries Residential care 17-Sep-2025
Summary: We will not investigate this complaint about the actions of the Council-commissioned Care Provider at this time. There is an ongoing coroner’s inquest. Until the inquest is complete, we could not come to sound conclusions or achieve a meaningful outcome.
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London Borough of Tower Hamlets (25 003 739)
Statement Closed after initial enquiries Allocations 17-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness and housing register applications. This is because further investigation is unlikely to lead to a different outcome.
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Epping Forest District Council (25 003 768)
Statement Closed after initial enquiries Allocations 17-Sep-2025
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.