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Telford & Wrekin Council (25 005 574)
Statement Upheld Special educational needs 16-Apr-2026
Summary: Mrs X complains the Council has not dealt properly with her daughter Y’s education causing avoidable distress and missed provision. The Council did not ensure special educational provision was made. Y suffered loss of some special educational provision. The Council should apologise and pay Mrs X a symbolic payment.
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West Sussex County Council (25 006 536)
Statement Upheld Special educational needs 16-Apr-2026
Summary: Mrs X complained the Council delayed issuing her daughter, Y’s, Education, Health and Care (EHC) Plan. She also complained the Council failed to pay for provision, and communication and complaint handling was poor. Mrs X said this frustrated and distressed her. There was fault in the way the Council delayed repaying Mrs X for tuition, delayed issuing the EHC Plan and complaint handling was poor. This distressed and frustrated Mrs X and frustrated her right of appeal to the Tribunal. The Council agreed to apologise and make a financial payment.
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Devon County Council (25 007 731)
Statement Upheld Special educational needs 16-Apr-2026
Summary: We found fault with the Council delaying for eight months outside the statutory timescales producing Mr X’s child’s Education, Health and Care Plan. This caused Mr X avoidable distress and frustrated his appeal rights. We also found fault with the Council failing to ensure Mr X’s child had access to suitable education from January 2025 to December 2025. The Council agreed to apologise to Mr X and pay him a symbolic financial remedy for the distress, frustrated appeal rights and for his child’s missed education.
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Birmingham City Council (25 008 243)
Statement Not upheld Enforcement 16-Apr-2026
Summary: The complaint is about the Council planning team’s inaction about a breach of planning control. We find no fault with how the Council dealt with the breach.
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London Borough of Southwark (25 008 433)
Statement Upheld Homelessness 16-Apr-2026
Summary: Miss X complained on behalf of Ms Y, about the Council’s actions since 2023. We find no fault in the action the Council took following concerns raised by the police about domestic abuse. However, we find fault in the Council’s failure to properly consider the affordability of the accommodation it offered, its failure to provide adequate support to help Ms Y secure housing benefit, its poor communication about rent arrears, and its handling of the complaint. These faults caused Ms Y significant uncertainty, distress, and financial difficulty. The Council has agreed to apologise, make a payment to Ms Y, review the suitability of her accommodation taking account of its affordability, and take action to improve its services.
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London Borough of Tower Hamlets (25 008 760)
Statement Not upheld Homelessness 16-Apr-2026
Summary: Mr D complains the Council mishandled review requests about temporary accommodation and a discharge of duty decision. I have decided to end the investigation because the complaint has not yet been fully considered by the Council. I have advised Mr D he can pursue the complaint with the Council.
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North Yorkshire Council (25 008 861)
Statement Not upheld School transport 16-Apr-2026
Summary: There was no fault in the way the Council considered Mrs X’s application for home to school transport.
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Coventry City Council (25 009 872)
Statement Not upheld Private housing 16-Apr-2026
Summary: Mr X complained the Council failed to enforce the Improvement notice it issued to his landlord in May 2024 and did not take appropriate action in response to his subsequent reports of disrepair. We find no fault in the Council’s actions or decision-making.
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Liverpool City Council (25 009 969)
Statement Upheld Special educational needs 16-Apr-2026
Summary: The Council failed to secure all the provision in an Education, Health and Care (EHC) Plan and while it offered a financial remedy at local resolution, this did not fully reflect the amount of provision missed. The Council has agreed to increase the remedy and make service improvements.
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London Borough of Redbridge (25 010 398)
Statement Upheld Disabled children 16-Apr-2026
Summary: Mr X complains the Council failed to properly consider a blue badge application for his child, Y. Mr X says this has caused him and his family distress. We have found fault in the Councils actions for failing to consider all information available to it. The Council has agreed to write to Mr X to apologise and pay him a financial payment alongside the action the Council has already taken.