Decision search
Your search has 51937 results
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Kent County Council (24 021 693)
Statement Closed after initial enquiries Other 14-May-2025
Summary: We will not investigate this complaint about the Council’s child protection actions concerning Ms X’s family. There is not enough evidence of fault to warrant investigation by us.
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Kirkby C Of E School (24 021 727)
Statement Closed after initial enquiries School admissions 14-May-2025
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Hexagon Care Services Limited (24 021 912)
Statement Closed after initial enquiries Other 14-May-2025
Summary: We will not investigate this complaint about the actions of carers working at a children’s residential accommodation neighbouring Mr X’s property. While the Care Provider is registered to provide adult social care in other locations, the location in question provides care to children. We do not have the power to investigate this complaint.
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Calderdale Metropolitan Borough Council (24 022 023)
Statement Closed after initial enquiries Other 14-May-2025
Summary: We will not investigate this complaint about Council spending on an arts project as this does not cause a significant personal injustice to the complainant.
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Bristol City Council (24 022 134)
Statement Closed after initial enquiries Land 14-May-2025
Summary: We will not investigate this complaint the Council has not taken appropriate enforcement action against encampments. There is not enough evidence of fault to justify our involvement.
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Essex County Council (24 022 152)
Statement Closed after initial enquiries Special educational needs 14-May-2025
Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange a suitable school placement or the special educational provision set out in her child’s Education, Health and Care Plan. These matters overlap with a SEND Tribunal appeal about her child’s Plan.
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Transport for London (24 022 311)
Statement Closed after initial enquiries Parking and other penalties 14-May-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because there is not enough evidence of fault to justify investigating and it is not a good use of public funds to investigate how a Council dealt with a complaint.
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Welwyn Hatfield Borough Council (24 022 325)
Statement Closed after initial enquiries Refuse and recycling 14-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for alleged fly tipping. This is because Mrs X had the opportunity to raise a defence against the issuing of the notice in court rather than paying it.
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London Borough of Brent (23 020 758)
Statement Upheld Homelessness 14-May-2025
Summary: Miss B complained about the Council’s failure to provide her family with suitable accommodation when they were homeless. We find that the Council provided unsuitable bed and breakfast accommodation for far longer than the legal limit and failed to properly explore alternative housing options. It also delayed carrying out a suitability review after it placed the family in alternative accommodation. The Council has agreed to apologise and make a payment to Miss B, as well as making service improvements.
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Sandwell Metropolitan Borough Council (23 021 359)
Statement Closed after initial enquiries Trees 14-May-2025
Summary: We will not investigate this complaint about a tree because there is insufficient evidence of fault by the Council.