Decision search
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Statement Closed after initial enquiries Drainage 19-Apr-2026
Summary: We will not investigate this complaint about a drainage matter because it is reasonable to expect Mr Y to go to court and the Information Commissioners Office about the issues and these bodies are better placed to deal with the complaint.
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Lancashire County Council (25 026 952)
Statement Closed after initial enquiries School exclusions 19-Apr-2026
Summary: We will not investigate this complaint about a school’s decision to permanently exclude Miss Y’s child because we cannot investigate complaints about what happens in schools. We are also unlikely to find fault in the Independent Review Panel’s response to warrant an investigation by the Ombudsman.
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Oxfordshire County Council (25 027 862)
Statement Closed after initial enquiries Highway repair and maintenance 19-Apr-2026
Summary: We will not investigate Miss X’s complaint about the Council’s alleged failure to maintain the pavement near her home. This is because it was reasonable for Miss X to take the matter to court.
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Bath and North East Somerset Council (25 027 934)
Statement Upheld Council tax 19-Apr-2026
Summary: We will not investigate this complaint about Council tax enforcement because the complaint has been remedied.
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Cheshire East Council (25 030 726)
Statement Upheld Homelessness 19-Apr-2026
Summary: We will not investigate this complaint about the Council’s delay in helping Mr X when he was made homeless. This is because the Council has provided an appropriate remedy internally, and an investigation by this office would not add to that.
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Cheshire East Council (25 030 728)
Statement Closed after initial enquiries Other 19-Apr-2026
Summary: We will not investigate this complaint that the Council caused the loss of Mr X’s belongings after he was evicted. This is because there is not enough evidence of fault to justify an investigation.
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West Sussex County Council (25 030 738)
Statement Closed after initial enquiries Parking and other penalties 19-Apr-2026
Summary: We will not investigate this complaint about the Council’s rejection of a highway vehicle crossing application. There is insufficient evidence of fault which would warrant an investigation.
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Royal Borough of Greenwich (25 031 913)
Statement Closed after initial enquiries Highway repair and maintenance 19-Apr-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by some fly tipped material which the Council had failed to remove from the highway. This is because it is reasonable for Mr B to pursue his compensation claim at court. An investigation solely into the Council’s handling of Mr B’s complaint is not justified.
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City of Wolverhampton Council (25 003 879)
Statement Not upheld Other 16-Apr-2026
Summary: Mr X complained the Council failed to properly investigate his reports of flooding to his property caused by a neighbouring development. Mr X said the Council accepted a developer’s word they complied with planning permission without independent verification. Mr X’s property was damaged, and the situation caused distress and financial strain. There was no fault in the Council’s decision-making.
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London Borough of Lambeth (25 004 408)
Statement Upheld Special educational needs 16-Apr-2026
Summary: The Council carried out the Education, Health and Care (EHC) needs assessment without fault. The Council was at fault for failing to consider its section 19 duty after Mr X told the Council his child (Y) was not attending school. The Council has agreed to apologise and make a symbolic payment to remedy the distress, frustration and uncertainty caused.