Decision search
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Birmingham City Council (24 017 734)
Statement Closed after initial enquiries Looked after children 17-Sep-2025
Summary: We will not investigate Ms M’s complaint about the care of her daughter because there is nothing we could add to the independent investigation that has already been carried out. There is not enough evidence of fault to justify us investigating Ms M’s complaints. And we cannot achieve the outcome Ms M wants.
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Knowsley Metropolitan Borough Council (24 018 192)
Statement Upheld Charging 17-Sep-2025
Summary: Mr B complained the Council reclaimed surplus direct payment funds from his son, Mr C’s, direct payment account which left him without respite support. He also complained the Council told the family they could no longer use their respite provider as they did not have a Care Quality Commission (CQC) registration. There was fault by the Council. The Council did not ensure annual reviews were carried out for Mr C’s direct payment account. Because of the fault, Mr B and Mr C suffered distress and uncertainty while the Council investigated matters and carried out a review of Mr C’s direct payment account. The Council has agreed to apologise to Mr B and Mr C, make symbolic payments, and issue staff briefings.
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New Forest District Council (24 022 385)
Statement Not upheld Other 17-Sep-2025
Summary: Mrs X complained that the Council failed to prevent gulls nesting in her local area. We have not found evidence of fault in the Council’s actions.
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London Borough of Havering (24 022 507)
Statement Upheld Child protection 17-Sep-2025
Summary: Miss X complained the Council failed to provide suitable housing after adding her to the housing register in March 2023 and again when she was at risk of homelessness from August 2024. She also complained the Council failed to provide adequate support while her children were subject to a Child Protection Plan, and about the significant delays in handling her complaints. We find the Council at fault for delays in processing her housing application, failing to accept a homelessness application, not offering interim accommodation, and failing to provide adequate advice and support. We also find the Council at fault for failing to provide the support required under the Child Protection Plan, and for delay and poor handling of her complaints. This caused Miss X significant distress, prolonged uncertainty, and left her and her children living in unsafe conditions without necessary support. The Council has agreed to apologise, make a payment to Miss X, and take action to improve its housing, children’s social care, and complaints services.
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London Borough of Havering (24 022 508)
Statement Upheld Homelessness 17-Sep-2025
Summary: Miss X complained the Council failed to provide suitable housing after adding her to the housing register in March 2023 and again when she was at risk of homelessness from August 2024. She also complained the Council failed to provide adequate support while her children were subject to a Child Protection Plan, and about the significant delays in handling her complaints. We find the Council at fault for delays in processing her housing application, failing to accept a homelessness application, not offering interim accommodation, and failing to provide adequate advice and support. We also find the Council at fault for failing to provide the support required under the Child Protection Plan, and for delay and poor handling of her complaints. This caused Miss X significant distress, prolonged uncertainty, and left her and her children living in unsafe conditions without necessary support. The Council has agreed to apologise, make a payment to Miss X, and take action to improve its housing, children’s social care, and complaints services.
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Statement Closed after initial enquiries Other 17-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council sending him a bill for business rates for properties he does not own. This is because it is not warranted by the alleged misjustice.
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Essex County Council (25 000 838)
Statement Closed after initial enquiries Looked after children 17-Sep-2025
Summary: We will not investigate this complaint about the Council’s refusal to investigate Miss X’s concerns about how it safeguarded her while she was a Looked after Child. The complaint relates to matters which occurred over 12 months ago, and it is unlikely we would find fault in the Council’s decision, not to consider it.
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Essex County Council (25 001 119)
Statement Closed after initial enquiries Assessment and care plan 17-Sep-2025
Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.
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Princess Alexandra Hospital NHS Trust (25 001 119a)
Statement Closed after initial enquiries Hospital acute services 17-Sep-2025
Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.
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South Street Surgery (25 001 119b)
Statement Closed after initial enquiries General practice 17-Sep-2025
Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.