Decision search
Your search has 51938 results
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Bristol City Council (24 021 636)
Statement Closed after initial enquiries Antisocial behaviour 15-May-2025
Summary: We cannot investigate this complaint about the Council’s response to a complaint about anti-social behaviour. We have no remit to consider the Council’s action in connection with its management of its social housing.
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City of Bradford Metropolitan District Council (24 021 768)
Statement Closed after initial enquiries Allocations 15-May-2025
Summary: We will not investigate this complaint about the Council’s failure to advise Mr X that the housing association accommodation he accepted under its homeless duty may be difficult to mortgage if he chose to buy it in future. There is insufficient evidence of fault which would warrant an investigation.
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Sheffield City Council (24 021 877)
Statement Closed after initial enquiries Alternative provision 15-May-2025
Summary: We will not investigate this complaint about alternative educational provision. There is not enough evidence of fault in the way the Council reached its decision that part-time education was sufficient for the child to warrant investigation by us.
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Kent County Council (24 022 383)
Statement Closed after initial enquiries Child protection 15-May-2025
Summary: We will not investigate this complaint about the Council’s processing of Mrs X’s personal data. This is because these issues are for the Information Commissioner’s Office to consider.
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London Borough of Camden (23 019 927)
Statement Not upheld Homelessness 15-May-2025
Summary: Mr X complained about delays in dealing with his homelessness application and the suitability of accommodation he was offered. We do not find fault with the process the Council followed when making its decisions.
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London Borough of Croydon (24 001 076)
Statement Upheld Homelessness 15-May-2025
Summary: Mr X complained the Council delayed processing his homeless application and it did not taken any action to help him in line with its duties. We find the Council was at fault for its delays in dealing with Mr X’s homeless application and its failure to provide him with interim accommodation. These faults caused Mr X frustration and distress, and he was deprived of suitable accommodation. The Council has agreed to our recommendations to apologise to Mr X and make payments to reflect his injustice.
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Milton Keynes Council (24 019 917)
Statement Upheld Homelessness 15-May-2025
Summary: We will not investigate this complaint the Council did not properly assess whether the complainant is in ‘priority need’ and owed a duty to be given accommodation. This is because the complainant has yet to have the Council’s decision that she is not in priority need reviewed under the review procedure. The Council was at fault by dealing with the complainant’s disagreement to the decision under its complaints procedure. The Council has accepted our invitation to offer the complainant with a fresh right of review, and further investigation is unlikely to lead to a different outcome.
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London Borough of Hammersmith & Fulham (24 020 091)
Statement Upheld Homelessness 15-May-2025
Summary: We will not investigate this complaint about alleged fault in the Council’s handling of a homelessness application, including delays and poor service. This is because the Council has agreed to provide a suitable remedy which is proportionate to the injustice caused. We cannot investigate or remedy the allegation that delays also resulted in his homelessness being relieved much later than it should have been. This is because the complainant had a right of appeal over this issue which he could reasonably have exercised.
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London Borough of Hounslow (24 020 870)
Statement Closed after initial enquiries Allocations 15-May-2025
Summary: We will not investigate this complaint about an offer of housing and about how long the Council took to make the offer. The complaint is late without good enough reason to accept it now.
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Suffolk County Council (24 022 666)
Statement Closed after initial enquiries Child protection 15-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his child. The law prevents us from investigating anything that is or has been the subject of court proceedings.