Decision search
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City of Wolverhampton Council (25 005 622)
Statement Upheld Special educational needs 27-Feb-2026
Summary: Mrs X complains the Council did not deal properly with her son Y’s special educational needs, causing avoidable distress, loss of provision and financial loss. The Council did not complete an Education Health and Care (EHC) Plan annual review properly and Y’s EHC Plan was delayed. Y lost special educational provision. The Council should apologise, make a symbolic payment to Mrs X and make service improvements.
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Wirral Metropolitan Borough Council (25 005 903)
Statement Upheld Alternative provision 27-Feb-2026
Summary: Mr X complained the Council failed to provide alternative provision for his child, Y, when they were unable to attend school from May 2024. We find the Council at fault for failing to consider whether Y required alternative provision. This caused Mr X frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment.
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London Borough of Hounslow (25 011 374)
Statement Closed after initial enquiries Councillor conduct and standards 27-Feb-2026
Summary: We will not investigate this complaint about standard committees because the Information Commissioner’s Officer is better placed to consider the issues raised in this complaint and there is not enough evidence of fault to justify investigation.
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West Northamptonshire Council (25 011 430)
Statement Closed after initial enquiries Other 27-Feb-2026
Summary: We will not investigate this complaint about the Council’s actions in relation to enforcement of possible planning breaches. This is because we are unlikely to find fault with the Council.
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Leeds City Council (25 012 236)
Statement Upheld Special educational needs 27-Feb-2026
Summary: We will not investigate this complaint about delay in finalising Mrs X’s child’s Education, Health and Care Plan, poor communication and school transport arrangements. We are satisfied with the actions the Council has taken.
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London Borough of Harrow (25 012 723)
Statement Closed after initial enquiries Other 27-Feb-2026
Summary: We will not investigate Ms X’s complaint about a social worker’s actions. Social Work England are better placed to consider her complaint.
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Coventry City Council (25 013 506)
Statement Closed after initial enquiries Other 27-Feb-2026
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his children. Neither we nor the Council can achieve the outcomes Mr X is seeking. Only the courts can decide on the care and contact arrangements for Mr X’s children.
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London Borough of Ealing (25 013 830)
Statement Closed after initial enquiries Parking and other penalties 27-Feb-2026
Summary: We will not investigate this complaint about how the Council dealt with Mr Y’s concerns about an officer’s conduct. This is because there is no evidence that Mr Y has suffered significant injustice because of the alleged fault.
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North Tyneside Metropolitan Borough Council (25 013 891)
Statement Closed after initial enquiries Looked after children 27-Feb-2026
Summary: We will not investigate Miss X’s complaint about children services’ actions as it is unlikely we could significantly add to the Council’s reply.
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Rochdale Metropolitan Borough Council (25 014 015)
Statement Closed after initial enquiries Looked after children 27-Feb-2026
Summary: We will not investigate this complaint about backdated allowances for looking after a child. This is because there is not enough evidence of unremedied injustice to warrant investigation.