Decision search
Your search has 56922 results
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Essex County Council (25 020 963)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her request to refund the deposit she paid for her wedding ceremony after she cancelled it. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Nottingham City Council (25 021 223)
Statement Closed after initial enquiries Council tax 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s communication of Council Tax arrears and action that the Council has taken to enforce payment of arrears. This is because further investigation of the Council’s communication would not lead to another outcome or add to the Council’s response. We are unlikely to find fault with the Council’s action in enforcing payment.
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London Borough of Wandsworth (25 021 228)
Statement Closed after initial enquiries Council tax support 20-Apr-2026
Summary: We will not investigate this complaint about Mr X’s Tax Account. This is because further investigation would not lead to a different outcome and there is a right of appeal to a Valuation Tribunal.
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Royal Borough of Windsor and Maidenhead Council (25 021 731)
Statement Closed after initial enquiries Special educational needs 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s delay processing the transfer of an Education and Health Care Plan. This is because any injustice is not significant enough to justify our involvement.
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Transport for London (25 021 822)
Statement Closed after initial enquiries Parking and other penalties 20-Apr-2026
Summary: We cannot investigate Ms X’s complaint about not receiving Transport for London’s rejection of her representations against a penalty charge notice because Ms X has taken the matter to court. We will not investigate Ms X’s complaint about Transport for London’s escalation of the case after her unsuccessful appeal to London Tribunals because there is not enough evidence of fault.
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London Borough of Newham (25 022 046)
Statement Upheld Other 20-Apr-2026
Summary: We will not investigate Miss X’s complaint about poor communication from the Council and a delay in responding to her complaint. We are satisfied with the actions the Council has taken, and we consider them to be a reasonable and proportionate remedy.
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Mid Suffolk District Council (25 022 208)
Statement Closed after initial enquiries Enforcement 20-Apr-2026
Summary: We will not investigate Mr X’s complaint the Council failed to update him when a named point of contact changed. The Council has already apologised to Mr X for its oversight, and we could achieve nothing more by investigating further.
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London Borough of Hackney (25 022 425)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Apr-2026
Summary: We will not investigate Miss X’s complaint about a housing benefit overpayment. This is because it was reasonable for Miss X to use her right of appeal.
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Royal Borough of Windsor and Maidenhead Council (25 022 740)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council failing to provide him with records and the Council’s records containing false and inaccurate information. This is because it would be reasonable for Mr X to take his complaint to the Information Commissioner’s Office.
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Statement Closed after initial enquiries Parking and other penalties 20-Apr-2026
Summary: We will not investigate this complaint about London Tribunals’ handling of Ms X’s request for a review of its decision to reject her appeal against a penalty charge notice. This is because there is not enough evidence of fault by London Tribunals and we cannot say its actions directly resulted in the increase of the penalty charge as she claims.