Decision search
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Milton Keynes Council (25 003 538)
Statement Upheld Special educational needs 19-Sep-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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North Somerset Council (25 004 488)
Statement Closed after initial enquiries Alternative provision 19-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to make alternative provision for the complainant’s son while he is unable to attend school full-time. This is because there is insufficient evidence of fault on the Council's part to warrant investigation.
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Statement Closed after initial enquiries Alternative provision 19-Sep-2025
Summary: We will not investigate this complaint that the Council has failed to make alternative educational provision for the complainant’s son while he has been out of school. Investigation would not lead to a different outcome and is not therefore warranted.
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Sandwell Metropolitan Borough Council (24 019 391)
Statement Upheld Special educational needs 18-Sep-2025
Summary: Mr X complained the Council failed to amend his daughter, Y’s, Education, Health and Care (EHC) Plan after the 2023 annual review. He also complained the Council delayed completion of the 2024 annual review and EHC Plan reassessment. Mr X also complained about poor complaint handling. Mr X said this distressed him and frustrated his appeal right to the Tribunal. There was fault as the Council did not issue the final EHC Plan within statutory timescales and its complaint handling was poor. This frustrated Mr X and frustrated his right of appeal to the Tribunal. The Council will apologise, issue the final EHC Plan, make a financial payment and issue guidance to its staff.
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Devon County Council (24 020 011)
Statement Upheld Alternative provision 18-Sep-2025
Summary: Ms X complained the Council failed to provide alternative provision for Z when Z was unable to attend school. I have found fault in the Council failing to properly consider if it had a duty under s.19 Education Act 1996 to provide alternative education in early 2025. The Council has agreed to apologise and review the situation by taking fresh decisions.
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London Borough of Brent (24 020 318)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2025
Summary: We will not investigate this complaint about three Penalty Charge Notices because there is not enough evidence of fault in the issuing of two of the penalties, and for the final penalty, we are satisfied with the actions already taken by the Council.
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Coventry City Council (24 021 380)
Statement Upheld Private housing 18-Sep-2025
Summary: Mr D complains the Council failed to properly assess disrepair in his private rental accommodation. I have found fault because the Council delayed progressing and closing the case. The Council has agreed to service improvements and will apologise to Mr D.
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Maidstone Borough Council (24 021 772)
Statement Closed after initial enquiries Planning applications 18-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with planning applications. This is because part of the complaint is late. It is unlikely we would find fault in relation to the remaining issues complained about.
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Royal Borough of Kingston upon Thames (24 009 314)
Statement Upheld Allocations 18-Sep-2025
Summary: Miss X complained her current accommodation is unsuitable, due to her medical needs and following an assault outside the property. She said the Council failed to properly consider this when assessing her housing and homelessness applications. We found the Council was at fault for failing to investigate Miss X’s alleged assault at the appropriate time. However, we did not find fault in the Council’s decision making on Miss X’s housing and homelessness applications. The Council agreed to provide a symbolic payment for the avoidable distress Miss X suffered.
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Surrey County Council (24 012 666)
Statement Upheld Special educational needs 18-Sep-2025
Summary: Mrs X complained about the Council’s handling of her son’s Education, Health and Care annual review and alternative provision after he stopped attending school in summer 2024. We found the Council delayed proper assessment of its section 19 duties after June 2024 and delayed putting alternative provision in place for the child. The Council also failed to consult special schools and was late to issue a final amended EHC Plan following and annual review in June 2024. This caused Mrs X and her son frustration and delayed support the Council agreed to in December 2024. The Council agreed to remedy the injustice its actions caused them.