Decision search
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Leicester City Council (25 016 479)
Statement Closed after initial enquiries Council tax 27-Feb-2026
Summary: We will not investigate this complaint about Mr X’s council tax account. This is because there is not enough evidence of fault by the Council to warrant investigation. Mr X can appeal to the Valuation Tribunal regarding the council tax discount and liability periods. We cannot investigate court action.
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Bournemouth, Christchurch and Poole Council (25 016 505)
Statement Closed after initial enquiries Council tax 27-Feb-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling his council tax. While the Council accepted fault, it considered Mr X should have raised the matter earlier. Further investigation would not change the outcome, and we cannot achieve the outcome Mt X seeks. It was reasonable to expect Mr X to appeal the Council’s discretionary reduction decision.
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Durham County Council (25 016 609)
Statement Closed after initial enquiries Councillor conduct and standards 27-Feb-2026
Summary: We will not investigate this complaint about the way the Council dealt with a complaint that a councillor breached the code of conduct. There is not enough evidence of fault to justify an investigation.
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Surrey Heath Borough Council (25 017 381)
Statement Closed after initial enquiries Enforcement 27-Feb-2026
Summary: We will not investigate this complaint about the Council wrongly concluding that a neighbour’s fence did not breach planning control. This is because there is not significant enough injustice and we would be unlikely to find fault in how the Council reached its decision.
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Transport for London (25 017 706)
Statement Closed after initial enquiries Traffic management 27-Feb-2026
Summary: We will not investigate this complaint about Transport for London’s failure to provide its auto-pay records from July 2024. This is because the issue does not cause Ms X significant injustice, and it is unlikely we could achieve the outcome Ms X wants.
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Kent County Council (25 018 166)
Statement Closed after initial enquiries Street furniture and lighting 27-Feb-2026
Summary: We will not investigate Mrs X’s complaint about the Council replacing a lamppost and positioning it outside her property. This is because there is not enough evidence of fault by the Council and the injustice is not significant enough to warrant an investigation.
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City of Doncaster Council (25 019 555)
Statement Closed after initial enquiries Other 27-Feb-2026
Summary: We will not investigate Mr X’s complaint about a penalty notice and the Council’s application of the relevant law and guidance. This is because Mr X had a court remedy available and it is reasonable to expect him to have used it.
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City of Doncaster Council (25 006 231)
Statement Upheld Special educational needs 27-Feb-2026
Summary: Mrs B complained the Council failed to issue an amended Education, Health and Care (EHC) Plan for her daughter, who I will refer to as C, within statutory timescales following an annual review. She also complained the Council failed to fund a dyscalculia assessment for C, did not hear her personal budget requests in a timely manner, and did not communicate with her effectively. There was fault by the Council. The Council did not issue C’s final amended EHC Plan within statutory timescales following an annual review. The Council’s communication was also poor and there was a delay in the panel rehearing Mrs B’s personal budget request after it received information it was waiting for. Because of the fault, Mrs B suffered distress and uncertainty, and a frustrated right of appeal. C also missed provisions and support. The Council has agreed to apologise to Mrs B and make symbolic payments.
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Gloucestershire County Council (25 007 044)
Statement Upheld Special educational needs 27-Feb-2026
Summary: Mrs X complained the Council failed to complete her child’s Education, Health and Care needs assessment within the statutory timescales and failed to provide suitable education when her child was out of school. We find the Council at fault for delays in completing the Education, Health and Care process and for failing to act promptly under its section 19 duty to arrange alternative provision. These faults resulted in a loss of education for Y and caused avoidable distress and uncertainty for the family. The Council has agreed to apologise and make a financial payment to Mrs X.
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Lincolnshire County Council (25 020 913)
Statement Closed after initial enquiries Child protection 27-Feb-2026
Summary: We will not investigate this complaint. Mrs X does not have parental responsibility for her great grandchild. The law also prevents us from looking at court action or anything that happened in court.