Decision search
Your search has 51938 results
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Barnsley Metropolitan Borough Council (24 012 755)
Statement Upheld Special educational needs 15-May-2025
Summary: Mrs B complained the Council delayed in issuing a final Education, Health and Care Plan following an annual review and failed to investigate part of her complaint. We find the Council at fault for a delay in issuing the final amended Education, Health and Care Plan following an annual review and for failing to investigate part of Mrs B’s complaint. These faults caused Mrs B and her family uncertainty, distress and frustration. The Council has agreed to apologise to Mrs B, make a symbolic payment and complete service improvements to remedy the injustice caused by the faults identified.
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London Borough of Lambeth (24 014 029)
Statement Upheld Homelessness 15-May-2025
Summary: We found fault on Ms Y’s complaint about the Council failing to provide her with the review decision it agreed to do during court proceedings. It failed to do the review within 8 weeks, tell her promptly of its decision that the property was unsuitable, and keep a record of its decision and reasons. She lost the chance to have the review done within this time period, commuted to her son’s school longer than needed, and suffered frustration. The Council agreed to send an apology, make a payment for the delays, establish why the review was not done within 8 weeks, remind staff about recording decisions, and to tell applicants about suitability decisions promptly.
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Birmingham City Council (24 015 232)
Statement Upheld Special educational needs 15-May-2025
Summary: Ms X complained that the Council delayed issuing her child’s final (amended) Education, Health and Care Plan. We found fault causing injustice. The Council had apologised to Ms X but agreed to make a further payment to her to fully remedy the injustice caused.
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London Borough of Hammersmith & Fulham (24 015 444)
Statement Upheld Homelessness 15-May-2025
Summary: Mr X complained about the Council’s actions when he approached it as homeless in February 2024. We find fault in the Council’s poor communication, failure to complete a personalised housing plan, failure to decide if it owed him the main housing duty, and delay handling his complaint. This caused Mr X distress and uncertainty. The Council has already offered an apology and payment which is appropriate for the injustice caused.
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North Yorkshire Council (24 015 573)
Statement Closed after initial enquiries Other 15-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her children. The law prevents us from investigating anything that is or has been the subject of court proceedings.
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Statement Not upheld Residential care 15-May-2025
Summary: Mrs X complained the care home told her that her late mother Mrs Y could not leave until she was authorised to do so by the Council. There is no evidence the care home prevented Mrs Y from leaving. It delayed billing Mrs X for Mrs Y’s care but this delay was not due to fault by the care home.
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Lincolnshire County Council (24 017 667)
Statement Closed after initial enquiries Other 15-May-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s Child and Family Assessment report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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London Borough of Southwark (24 018 692)
Statement Upheld Special educational needs 15-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in issuing an Education, Health and Care Plan for her son. This is because the Council has apologised and offered a symbolic payment of £550, which is significant for the injustice caused. We cannot investigate Mrs X’s concerns about the way the Council reached its decision not to assess her son initially, as she has used her right of appeal, and if Mrs X disagrees with the contents of the final Education, Health and Care Plan issued it would be reasonable for her to appeal.
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London Borough of Lambeth (24 021 369)
Statement Closed after initial enquiries Homelessness 15-May-2025
Summary: We will not investigate this complaint about the Council’s decision to reject an out of time homelessness review request. There is insufficient evidence of fault which would warrant an investigation.
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Tandridge District Council (24 021 609)
Statement Closed after initial enquiries Allocations 15-May-2025
Summary: We will not investigate Miss X’s complaint about the suitability of accommodation provided by the Council because it was reasonable for Miss X to use her right of appeal. We also will not investigate Miss X’s complaint about the housing officer’s behaviour because it is unlikely that further investigation would lead to a different outcome.