Decision search
Your search has 51938 results
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Shropshire Council (23 015 771)
Statement Upheld Building control 18-May-2025
Summary: Mr F complained the Council carried out inadequate inspections of building work completed by his contractor and therefore failed to identify non-compliance with building regulations. We do not find the Council at fault for its inspections. However, we do find it at fault for poor complaint handling. This caused Mr F unnecessary time and trouble, which we consider an injustice. The Council agreed to apologise to Mr F. We considered this provided a fair remedy to the complaint, taking account also of an earlier commitment the Council gave not to charge Mr F for additional building inspections required.
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Nottingham City Council (24 020 398)
Statement Closed after initial enquiries Assessment and care plan 18-May-2025
Summary: We will not investigate Miss X’s complaint about a Council Officer making a referral to Children’s Social Care. Here is not enough evidence of fault to justify our involvement.
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Basingstoke & Deane Borough Council (24 020 583)
Statement Closed after initial enquiries Parking and other penalties 18-May-2025
Summary: We will not investigate Mr X’s complaint about the conduct of a Council officer when issuing a Penalty Charge Notice. This is because an investigation is unlikely to achieve any additional outcome, and Mr X can appeal the Penalty Charge Notice to the Traffic Penalty Tribunal.
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Norfolk County Council (24 020 651)
Statement Closed after initial enquiries Charging 18-May-2025
Summary: We will not investigate this complaint about charging for residential adult social care. There is not enough evidence of fault in the Council charging for care which Ms C received and was told she would need to pay for. The delay in billing does not mean the charges are not due. There is not a significant enough injustice caused by delays to justify an Ombudsman investigation.
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Alliance Community Home Care Ltd (24 020 788)
Statement Closed after initial enquiries Charging 18-May-2025
Summary: We will not investigate this complaint about an information request and other matters. The Information Commissioner’s Office is best placed to consider complaints about how organisations handle people’s data. Complaints about the Care Provider’s decision to recover unpaid care charges are being considered by the courts, and the Care Provider has not yet had the opportunity to consider complaints about the quality of Mrs Y’s care.
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East Suffolk Council (24 020 871)
Statement Closed after initial enquiries Planning applications 18-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Northumberland County Council (24 020 878)
Statement Closed after initial enquiries Disabled facilities grants 18-May-2025
Summary: We will not investigate Mrs X’s complaint about the quality of works funded by a disabled facilities grant. This is because the complaint is late and there are no good reasons to exercise our discretion and investigate.
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Leeds City Council (24 020 943)
Statement Closed after initial enquiries Other 18-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council not taking responsibility for its vermin trap hurting a hedgehog and that it has committed a wildlife law offence. There is not enough evidence of Council fault to warrant us investigating. The police and courts are the bodies better placed to consider the legal offence allegation. There is not enough significant personal injustice caused to Mrs X by the matters complained of to justify us investigating.
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London Borough of Newham (24 021 008)
Statement Closed after initial enquiries Other 18-May-2025
Summary: We will not investigate this complaint about the Council’s advice to a potentially homeless tenant who is occupying Mr X’s private rented accommodation. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Hounslow (24 021 016)
Statement Closed after initial enquiries Homelessness 18-May-2025
Summary: We will not investigate this complaint about the suitability of accommodation the Council offered to relieve Mrs X’s homelessness. Mrs X could reasonably have used her court appeal right.