Decision search
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Milton Keynes Council (25 023 677)
Statement Upheld Other 02-Mar-2026
Summary: We have upheld Mrs X’s complaint about delay at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Statement Closed after initial enquiries Council tax 02-Mar-2026
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
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Babergh District Council (25 026 466)
Statement Closed after initial enquiries Homelessness 02-Mar-2026
Summary: We will not investigate this complaint alleging the Council failed to take the complainant’s health seriously when assessing his homelessness application. This is because it was reasonable for Mr X to challenge the Council’s decision in court.
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Horsham District Council (25 028 139)
Statement Closed after initial enquiries Other 02-Mar-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a barrier in a Council-owned car park. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Essex County Council (25 019 165)
Statement Closed after initial enquiries Special educational needs 01-Mar-2026
Summary: We cannot investigate Miss X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. Miss X has used her right of appeal which places the matter outside our jurisdiction.
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The Cressex Community School (25 021 575)
Statement Closed after initial enquiries School admissions 01-Mar-2026
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Solihull Metropolitan Borough Council (25 013 413)
Statement Closed after initial enquiries Special educational needs 28-Feb-2026
Summary: We will not investigate this complaint that the Council was at fault in its initial refusal to carry out an Education Health and Care Needs Assessment and in the process of issuing an Education Health and Care plan. The complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and there are insufficient outstanding matters to warrant our intervention.
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Lincolnshire County Council (25 013 805)
Statement Closed after initial enquiries Special educational needs 28-Feb-2026
Summary: We will not investigate this complaint about the provision of Occupational Therapy for the complainant’s son. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
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London Borough of Enfield (23 020 340)
Statement Upheld Council tax 27-Feb-2026
Summary: Mr C complained about Council’s handling of his council tax charges and how it responded to his concerns and requests. He said this caused him distress and he was overcharged. The Council found its charges had been correct. However, it accepted it had failed to respond in a timely manner and in line with Mr C’s reasonable adjustment request. It apologised and paid him a symbolic payment. We found the Council’s remedy was appropriate to acknowledge the impact its fault had on Mr C, and there was no evidence he had been overcharged.
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London Borough of Enfield (24 012 244)
Statement Upheld Planning applications 27-Feb-2026
Summary: Mr X complained the Council failed to take enforcement action when a neighbouring property was extended and turned into a hotel without planning permission. This caused loss of amenity and distress. There was fault causing injustice when the Council failed to review the enforcement case and contact Mr X when it refused planning permission in April 2024, and when it delayed responding to Mr X’s stage two complaint. The Council agreed to apologise and make a symbolic payment to Mr X to remedy the injustice.