Decision search
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North Yorkshire Council (25 003 551)
Statement Closed after initial enquiries Domiciliary care 21-Sep-2025
Summary: We will not investigate this complaint about money Mrs X says was stolen from her uncle, Mr X, by a carer. The courts are best placed to consider the matter.
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Surrey County Council (25 003 585)
Statement Upheld Special educational needs 21-Sep-2025
Summary: We will not investigate Miss X’s complaint about missed Special Educational Needs provision. This is because we could not add to the investigation carried out by the Council. We cannot investigate the contents of a final Education Health and Care plan issued by the Council because Miss X has used her right of appeal to a tribunal.
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London Borough of Hammersmith & Fulham (25 003 975)
Statement Closed after initial enquiries Other 21-Sep-2025
Summary: Mr X disagreed with the Council’s summary of his complaint. He asked us to investigate instead. We will not investigate Mr X’s complaint because the Council is willing to investigate and there is no evidence of fault in its complaint handling to justify our involvement.
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London Borough of Lewisham (25 004 197)
Statement Closed after initial enquiries Other 21-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s processing of a Home Repairs grant application in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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Leeds City Council (25 004 435)
Statement Closed after initial enquiries Special educational needs 21-Sep-2025
Summary: We will not investigate Miss X’s complaint about Education Health and Care Plan delays because we are unlikely to achieve a significantly different remedy. It is reasonable to expect her to appeal to the Tribunal a dispute over which is the suitable school for home to school transport purposes.
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Leicester City Council (25 004 494)
Statement Closed after initial enquiries Council house sales and leaseholders 21-Sep-2025
Summary: We will not investigate this complaint about the Council closing Mr X’s application to buy his Council home. This is because Mr X could reasonably take court action.
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Leicester City Council (25 004 497)
Statement Closed after initial enquiries Special educational needs 21-Sep-2025
Summary: We cannot investigate most of Miss X’s complaint about the Council’s failure to obtain updated health information for her child’s Education, Health and Care Plan because she could have included this matter in her appeal to the SEND Tribunal. We will not investigate her complaint about the Council’s complaints process because we cannot investigate the primary complaint.
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Leicester City Council (25 004 830)
Statement Closed after initial enquiries Drainage 21-Sep-2025
Summary: We will not investigate this complaint about the Council’s refusal to clear blocked drains at a private property. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Brent (25 004 903)
Statement Closed after initial enquiries Parking and other penalties 21-Sep-2025
Summary: We will not investigate Ms X’s complaint about several Penalty Charge Notices. If not already done so, it is reasonable to expect Ms X to appeal to the Traffic Enforcement Centre and London Tribunals.
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Bury Metropolitan Borough Council (25 004 922)
Statement Closed after initial enquiries Homelessness 21-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to issue a warning letter before moving Mrs X to different temporary accommodation. This is because an investigation would be unlikely to find fault with the Council’s actions.