Decision search
Your search has 52967 results
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City of Doncaster Council (25 004 579)
Statement Closed after initial enquiries Antisocial behaviour 28-Jul-2025
Summary: We will not investigate this complaint about the Council failing to take enforcement action to remove an insect nest. This is because there is insufficient evidence of fault.
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Norwich City Council (25 004 815)
Statement Closed after initial enquiries Noise 28-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council not taking enforcement action following his reports of noise from the commercial premises below his flat. The Council did not identify a statutory nuisance and there is not enough evidence of fault in the Council’s investigation and decision-making processes to warrant us investigating.
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Essex County Council (25 004 821)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2025
Summary: We will not investigate this complaint about highway repair and maintenance because the courts are better placed to consider the complaint.
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London Borough of Wandsworth (25 008 450)
Statement Closed after initial enquiries Other 27-Jul-2025
Summary: We will not investigate Mr B’s complaint about the Council not allowing the public to comment on online news articles. This is because there is not enough evidence of fault to justify an investigation.
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Northumberland County Council (24 012 647)
Statement Upheld Special educational needs 27-Jul-2025
Summary: Miss B says the Council delayed issuing an education, health and care plan, failed to carry out an occupational therapy assessment, delayed responding to her request for mediation and delayed responding to her complaint. The Council delayed issuing a final EHC Plan, failed to ensure a referral for an occupational therapy assessment was made and delayed responding to her complaint. That meant Miss B’s son missed out on special educational needs provision and Miss B experienced distress and uncertainty. An apology and payment to Miss B, along with a reminder to officers, is satisfactory remedy.
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South Gloucestershire Council (24 013 396)
Statement Upheld Assessment and care plan 27-Jul-2025
Summary: Mr Y complained the Council failed to provide Ms X with appropriate support to manage her finances. The Council commissioned care provider, which supported Ms X to manage her finances, failed to ensure the situation was appropriately resolved and the Council allowed the situation to drift. This was fault. The Council has agreed to apologise and make a payment to Ms X to acknowledge the distress and frustration this caused. It has also agreed to meet with her to arrange a suitable repayment plan.
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London Borough of Tower Hamlets (24 014 125)
Statement Upheld Transport 27-Jul-2025
Summary: Mr X complains the Council failed to properly consider the problems that arose in his assessment when he appealed its decision to refuse him a blue badge. We find fault with the Council’s response to his appeal and have agreed another assessment considering Mr X’s reasonable adjustments.
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Sunderland City Council (24 014 625)
Statement Upheld Special educational needs 27-Jul-2025
Summary: Mrs X complained that the Council failed to provide a suitable education and support for her grandchild’s (Y) special educational needs. We found the Council to be at fault because it failed to provide alternative education whilst a school place was found and took too long to issue a revised Education Health and Care Plan. This caused distress and affected the welfare of Mrs X and Y. To remedy this injustice, the Council agreed to make a payment to Mrs X and take action to improve its service.
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Cambridgeshire County Council (24 014 900)
Statement Upheld Special educational needs 27-Jul-2025
Summary: The Council was at fault. It delayed reviewing Mr X’s child, Y’s, Education, Health and Care (EHC) Plan and subsequently, delayed securing a placement. It failed to provide Y with some provision including speech and language therapy (SALT). The Council also delayed responding to Mr X’s complaint. This caused Mr X distress, frustration and uncertainty and Y was without a placement for a prolonged period of time. The Council apologised to Mr X and said it would make service improvements to prevent a recurrence of the fault. The Council has agreed it will also offer a further apology to Mr X and a payment to recognise Y’s lost provision and for the injustice it caused to Mr X. It will also remind staff to follow its complaints procedure when responding to complaints.
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London Borough of Bromley (24 015 200)
Statement Upheld Special educational needs 27-Jul-2025
Summary: We have found fault with the Council for failing to secure all the special educational need provision in Miss X’s son’s Education, Health and Care Plan. This caused him to miss out on the support he needed which affected his behaviour and attendance at school. The Council has agreed to apologise to Miss X and make a payment to remedy Miss X’s and her son’s injustice.