Decision search
Your search has 55884 results
-
Transport for London (24 019 258)
Statement Upheld Parking and other penalties 27-Feb-2026
Summary: We will not investigate this complaint about Transport for London’s issue of a penalty charge notice and its failure to cancel the notice. This is because Transport for London has acknowledged its errors and offered Mr X £250, which provides a suitable remedy for the injustice he claims.
-
Basildon Borough Council (24 023 375)
Statement Upheld Homelessness 27-Feb-2026
Summary: Ms B complained the Council repeatedly failed to support her with re-housing as a victim of domestic abuse. We upheld the complaint, finding the Council at fault for how it responded to a series of contacts she made between 2022 and 2024. We could not say that this meant Ms B did not receive support with re-housing she should have received. But the resulting uncertainty caused Ms B an injustice as distress. The Council has accepted these findings and at the end of this statement we set out the action it has agreed to remedy that injustice.
-
North Yorkshire Council (25 000 872)
Statement Upheld Special educational needs 27-Feb-2026
Summary: There was no fault in the way the Council handled Ms X’s child’s special education when they could not attend mainstream school. However, the Council is at fault because it did not apologise as it said it would. It has agreed to apologise.
-
Faith Home Care Ltd (25 001 551)
Statement Upheld Domiciliary care 27-Feb-2026
Summary: Mr X complained about care Faith Home Care Limited (the provider) delivered to his father, Mr Y. Mr X said this frustrated him and left Mr Y at risk of harm. Mr X suffered an injustice. Mr Y did not suffer an injustice. The provider should apologise to Mr X.
-
London Borough of Croydon (25 001 720)
Statement Upheld Homelessness 27-Feb-2026
Summary: The Council was at fault for a four-month delay in carrying out an assessment after Mr X approached the Council as homeless. It also failed to provide interim accommodation whilst it carried out homeless inquiries and issue a main housing duty decision. The Council has agreed to apologise, pay Mr X £1050 and review its procedures to remedy the injustice caused.
-
Suffolk County Council (25 002 604)
Statement Closed after initial enquiries Other 27-Feb-2026
Summary: Mrs D complains on behalf of Mr A about a Council not complying with the recommendations of a complaints review panel which has led to frustration for him. We will not investigate this complaint as the Council is complying with the recommendations.
-
Dudley Metropolitan Borough Council (25 004 010)
Statement Not upheld Charging 27-Feb-2026
Summary: Mrs X complained the Council wrongly decided the transfer of her mother, Mrs Y’s, property into Mrs X’s possession was an intentional deprivation of assets to avoid care fees. We discontinued our investigation. That is because Trading Standards are investigating alleged financial abuse of Mrs Y’s money and property. We do not wish to prejudice the ongoing Trading Standards investigation, and we do not consider we could reach a safe, fully informed decision while Trading Standards are still investigating.
-
London Borough of Wandsworth (25 004 338)
Statement Upheld Homelessness 27-Feb-2026
Summary: Mrs X complained the Council did not offer her interim accommodation or temporary accommodation for 11 months following her homelessness application. Mrs X also complained the Council did not respond to her complaint. The Council failed to contact Mrs X or take any actions on her case for nine months. This caused distress and uncertainty. The Council also delayed responding to Mrs X’s stage one complaint. The Council has agreed to apologise and make a payment to Mrs X.
-
Lincolnshire County Council (25 004 701)
Statement Not upheld Special educational needs 27-Feb-2026
Summary: Miss Y complains the Council failed to ensure education was available for her child after they stopped attending school in October 2024. For the parts of the complaint within our jurisdiction, we find no fault by the Council. This is because the school ensured full-time alternative education was made available on an interim basis while the Council took steps to secure a placement at another school.
-
London Borough of Merton (25 005 122)
Statement Upheld Special educational needs 27-Feb-2026
Summary: Mrs X complains about the Council’s failure to issue and amended Education, Health and Care (EHC) Plan within the legal timeframe. We found the Council to be at fault. This caused Mrs X distress and frustration. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment. We did not investigate Mrs X’s complaint about the content of the draft and final EHC Plans because this was appealable to a tribunal.