Decision search
Your search has 53738 results
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Basingstoke & Deane Borough Council (25 004 104)
Statement Closed after initial enquiries Enforcement 22-Sep-2025
Summary: We will not investigate this complaint about the way the Council processed a planning application and application for a Certificate of Lawfulness. We have not seen enough evidence of fault to justify an investigation. We will not investigate this complaint about failure to comply with data protection and access to information regulations as it is reasonable to expect Mr X to complain to the Information Commissioner about this. Finally, we will not consider a complaint about failings in the complaint process as we do not consider Mr X has suffered a significant personal injustice caused by this point alone. Also, we do not consider an investigation about the complaint procedure to be a good use of public resources when we are not investigating the substantive matters.
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London Borough of Bexley (25 004 374)
Statement Closed after initial enquiries Special educational needs 22-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to include therapies in his child’s Education, Health and Care Plan. This is because Mr X has the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for him to do so.
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Warrington Council (25 004 444)
Statement Closed after initial enquiries Assessment and care plan 22-Sep-2025
Summary: We will not investigate this complaint about the actions of a social worker when Mr X was approaching discharge from hospital. There is insufficient evidence of fault to justify investigation.
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Hertfordshire County Council (25 004 548)
Statement Closed after initial enquiries Special educational needs 22-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to name a mainstream school in his child’s Education, Health and Care Plan because he had a right to appeal the matter to the SEND Tribunal, and it was reasonable to expect him to use that right.
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Cherwell District Council (25 004 766)
Statement Closed after initial enquiries Other 22-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s business rates account, including its consideration of his hardship relief application. There is insufficient evidence of fault by the Council, and we are unlikely to achieve a better outcome for the complainant than the action already proposed by the Council.
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London Borough of Brent (25 004 861)
Statement Upheld Assessment and care plan 22-Sep-2025
Summary: We will not investigate this complaint about adult social care assessments and not being eligible for support. There is not enough evidence of fault in the Council’s process, so we cannot challenge the Council’s eligibility decision even though the complainant disagrees with it. The Council has apologised for communication errors and has offered a further assessment. We are satisfied with the actions the Council has taken and it is unlikely we could achieve anything further.
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Statement Closed after initial enquiries Other 22-Sep-2025
Summary: We will not investigate this complaint about the Council’s vegetation-cutting contractor not warning the complainant about works outside his property. We do not consider any injustice is significant enough to justify our involvement and it is reasonable to expect Mr X to raise his concerns with more suitable bodies.
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London Borough of Lambeth (25 005 025)
Statement Closed after initial enquiries Allocations 22-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s housing allocation because there is not enough evidence of fault.
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London Borough of Hackney (25 005 082)
Statement Closed after initial enquiries Allocations 22-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing application. This is because the complaint is late.
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Derbyshire County Council (25 005 311)
Statement Closed after initial enquiries Child protection 22-Sep-2025
Summary: We cannot investigate Ms X’s complaint about a court report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court. We have no discretion to do so.