Decision search
Your search has 55884 results
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Kent County Council (25 023 593)
Statement Closed after initial enquiries Leisure and culture 03-Mar-2026
Summary: We will not investigate Mr B’s complaint about the Council’s decision to reduce the number of computers available at libraries. This is because Mr B may complain to the Secretary of State, who is in the best position to consider this matter.
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Devon County Council (25 024 303)
Statement Closed after initial enquiries Traffic management 03-Mar-2026
Summary: We will not investigate this complaint about the Council’s assessment of speed restrictions associated with a new development in its area. There is insufficient evidence of fault which would warrant an investigation.
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Royal Borough of Greenwich (25 024 795)
Statement Closed after initial enquiries Council tax 03-Mar-2026
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Nottingham City Council (25 024 813)
Statement Closed after initial enquiries Council tax 03-Mar-2026
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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City of York Council (25 025 541)
Statement Closed after initial enquiries Council tax 03-Mar-2026
Summary: We will not investigate this complaint about Council tax banding and a premium because there is a body better placed to deal with the complaint and part of the complaint is a matter for the Valuation Tribunal.
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Transport for London (25 028 123)
Statement Closed after initial enquiries Parking and other penalties 03-Mar-2026
Summary: We cannot investigate this complaint about a Penalty Charge Notice. This is because Mr X has used his right to apply to the Traffic Enforcement Centre to submit a statutory declaration out of time.
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Surrey County Council (24 014 984)
Statement Upheld Special educational needs 02-Mar-2026
Summary: Mrs H complained the Council’s Adult Social Care and Special Educational Needs and Disabilities Teams have not worked well together in providing her son with the support he needs. There has been delay, inaccuracies and a refusal to increase support. We uphold the complaint due to delays in assessments, approving direct payments, joint working and providing overnight respite. The Council has agreed to our recommendations for ways to remedy the injustice.
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London Borough of Wandsworth (24 023 261)
Statement Upheld Allocations 02-Mar-2026
Summary: Mr X complained the Council did not complete a reassessment of his housing allocation following new medical evidence. We find the Council at fault for the time taken to complete a reassessment, causing distress and uncertainty. The Council will apologise and remind relevant staff that, when a decision is delayed pending further enquiries, it should provide a clear update explaining the reason for the delay and the expected next steps.
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Durham County Council (25 000 486)
Statement Upheld Assessment and care plan 02-Mar-2026
Summary: Miss Y complained about how the Council delayed providing her mother, Mrs X, with a care package, respite care fees and with aids and adaptations to meet her needs. There were some faults by the Council which caused injustice to Mrs X and Miss Y. The Council will take action to remedy the injustice caused.
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Leeds City Council (25 001 469)
Statement Upheld Special educational needs 02-Mar-2026
Summary: Mrs X complained about the Council’s actions relating to her son’s education. We found fault because the Council took too long to issue his Education, Health and Care Plan. It also failed to appropriately consider whether it owed him a duty to provide alternative education when he could not attend school. This caused Mrs X avoidable distress, frustration and uncertainty. It also meant her son missed out on education. The Council has already offered Mrs X payments to remedy missed education. The Council will now offer increased payments for missed education, offer Mrs X its suggested payment for the delay in completing her son’s plan and apologise to her.