Decision search
Your search has 51938 results
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London Borough of Havering (24 019 296)
Statement Closed after initial enquiries Homelessness 19-May-2025
Summary: We will not investigate Miss X’s complaint the Council mismanaged her case which led to her having to pay upfront to secure a private rental property. This was despite the Council having already paid the property agent a deposit and rent. This is because there is insufficient evidence of fault.
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Stockport Metropolitan Borough Council (24 019 347)
Statement Closed after initial enquiries Other 19-May-2025
Summary: We cannot investigate this complaint about behaviour when collecting telecare equipment, because the Council is not responsible for the issues raised. The body that is responsible is not in our powers to investigate.
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London Borough of Bromley (24 021 367)
Statement Closed after initial enquiries Traffic management 19-May-2025
Summary: We will not investigate Mrs X’s complaint about inadequate traffic management on her road. This is because there is not enough evidence of fault by the Council.
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Arun District Council (24 021 638)
Statement Closed after initial enquiries Other 19-May-2025
Summary: We will not investigate Mr X’s complaint about the Council not acknowledging their duties and responsibilities to manage and protect a local beach and its officers not answering his questions at a committee meeting. There is insufficient significant personal injustice caused to Mr X by the matters complained of to warrant us investigating.
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London Borough of Haringey (24 021 673)
Statement Closed after initial enquiries Allocations 19-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. It is reasonable for Mr X to ask for a further review of his case if he has sufficient new evidence to support it.
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London Borough of Redbridge (24 021 715)
Statement Closed after initial enquiries Commercial and contracts 19-May-2025
Summary: We will not investigate Mr X’s complaint about a Council’s involvement with a property management company. We could not achieve what he wants and any contractual dispute between Mr X and the property management company are private matters which are better considered by a court.
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London Borough of Hackney (24 021 771)
Statement Closed after initial enquiries Allocations 19-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which has caused any significant injustice to Ms X.
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Wokingham Borough Council (24 021 854)
Statement Closed after initial enquiries Special educational needs 19-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her request it issue her son with an Education, Health and Care Plan. Ms X appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.
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Isle of Wight Council (24 021 898)
Statement Closed after initial enquiries Planning applications 19-May-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning application and related planning enforcement issues. There is insufficient evidence that any fault in the determination of the application has affected the outcome. The complainant’s concerns about the handling of the planning enforcement issues are premature, as they have not been considered under the Council’s complaints procedure.
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Cheshire West & Chester Council (23 013 970)
Statement Upheld Special educational needs 19-May-2025
Summary: Miss X complained the Council failed to maintain her child, Y’s, Education, Health and Care (EHC) Plan, failed to issue an EHC Plan which met Y’s needs, failed to ensure provision was made in line with Y’s Plan and failed to provide Y with suitable education. The Council was at fault for the delay in finalising Y’s EHC Plan, delay in arranging provision after an emergency review in line with their EHC Plan and not reimbursing Miss X for an online tuition payment or considering reimbursing her for additional resources she bought Y. This caused Miss X frustration, uncertainty and time and trouble and meant Y missed out on education provision. The Council will apologise, make symbolic payments, write to Miss X about its decision on reimbursing her the additional resource payments and carry out a service improvement.