Decision search
Your search has 56922 results
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Kent County Council (25 017 307)
Statement Closed after initial enquiries Assessment and care plan 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s delays in Care Needs Assessments. This is because part of the complaint is late and there is no good reason to investigate now. Further investigation of the remaining complaints would not lead to a different outcome.
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Hertfordshire County Council (25 017 491)
Statement Closed after initial enquiries Special educational needs 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Special Educational Needs provision because Mr Y could have appealed to the Special Educational Needs and Disability Tribunal. There is also insufficient evidence of Mr Y suffering significant injustice.
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Stevenage Borough Council (25 017 522)
Statement Closed after initial enquiries Councillor conduct and standards 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision on a code of conduct complaint against a councillor. There is insufficient evidence of fault in the way the Council determined the complaint.
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London Borough of Croydon (25 017 573)
Statement Closed after initial enquiries Allocations 20-Apr-2026
Summary: We will not investigate Mr B’s complaint about the way the Council assessed his housing register application because there is insufficient evidence of fault in the Council’s decision-making to justify our involvement.
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Kingston Upon Hull City Council (25 017 666)
Statement Closed after initial enquiries Assessment and care plan 20-Apr-2026
Summary: We will not investigate this complaint about the assessment of Mr X’s mental capacity when resident in a care home. There is not enough evidence of fault in the way the Council assessed Mr X’s capacity to justify investigation by us.
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London Borough of Ealing (25 017 710)
Statement Upheld Housing benefit and council tax benefit 20-Apr-2026
Summary: We will not investigate this complaint about the Council failing to take Miss X’s daughter’s lunch fees into account when calculating her housing benefit. This is because the Council has provided a suitable remedy to recognise the injustice caused by the delays.
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London Borough of Harrow (25 017 734)
Statement Closed after initial enquiries Antisocial behaviour 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s alleged historic failures, claims of personal injury, and nuisances coming from a neighbouring property. This is because parts of the complaint are late, it is reasonable for Miss X to pursue her compensation claim in court, and we could not otherwise achieve more than the Council has already done to improve current conditions.
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South Gloucestershire Council (25 017 888)
Statement Closed after initial enquiries Parking and other penalties 20-Apr-2026
Summary: We will not investigate this complaint about the Council failing to update its records with Mrs X’s new address prior to her receiving a parking charge notice and the conduct of the bailiffs. This is because the law prevents us from investigating matters that have been considered in court. The second part of the complaint is late and there are no good reasons for this.
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Northumberland County Council (25 017 917)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We will not investigate this complaint about how the Council dealt with Miss X’s information because there is another organisation who are better to look at that. And we will not investigate Miss X’s complaint about how the Council contacts her. The Council has made changes to its first decision about this and these changes are appropriate. We would not add anything to them.
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London Borough of Redbridge (25 018 090)
Statement Closed after initial enquiries School transport 20-Apr-2026
Summary: We will not investigate Ms M’s complaint about school transport for her son because there is not enough evidence of fault to justify an investigation.