Decision search
Your search has 55884 results
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London Borough of Haringey (25 013 963)
Statement Closed after initial enquiries Special educational needs 02-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to make suitable educational provision for a child not attending school. This is because there is not enough evidence the Council is at fault to justify an investigation.
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Three Rivers District Council (25 014 056)
Statement Closed after initial enquiries Antisocial behaviour 02-Mar-2026
Summary: We will not investigate this complaint about how the Council dealt with reports about anti-social behaviour. This is because the complaint is about the management of social housing, and therefore it is outside our jurisdiction.
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East Sussex County Council (25 014 075)
Statement Closed after initial enquiries Child protection 02-Mar-2026
Summary: We will not investigate this complaint about how the Council responded to a safeguarding disclosure Mr X said he made to its children’s services when he was a child. The complaint is late, and an investigation is unlikely to achieve a meaningful outcome. We will not investigate Mr X’s complaint about Council’s complaint handling because there is insufficient evidence of fault.
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Royal Borough of Kensington & Chelsea (25 014 229)
Statement Closed after initial enquiries Council tax 02-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax. This is because there is not enough evidence of fault by the Council to warrant investigation.
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Warwickshire County Council (25 014 326)
Statement Closed after initial enquiries Child protection 02-Mar-2026
Summary: We will not investigate Mr X’s complaint the Council has undermined its duty to support his Special Guardianship Order as an investigation is not warranted by the alleged fault.
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Essex County Council (25 007 477)
Statement Upheld Special educational needs 02-Mar-2026
Summary: Mr X complains the Council failed to issue an Education, Health and Care Plan for his son, Y, within statutory timescales following moving to its area. Mr X complains the Council also failed to provide the content of Y’s Education, Health and Care Plan up until September 2025. Mr X says this caused Y to miss provision and caused his family distress. We have found fault in the Council’s actions for delay in issuing Y’s amended Education, Health and Care Plan and failing to provide a specialist teacher in line with his plan. The Council has agreed to write to Mr X to apologise and pay a symbolic payment.
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Hampshire County Council (25 008 145)
Statement Upheld Assessment and care plan 02-Mar-2026
Summary: Mrs X complained the Council unfairly reduced her daughter’s care and support hours. She also said it delayed sending her a copy of her daughter’s care and support plan. We find some fault as the Council failed to complete updated assessments before reducing Mrs X’s daughter’s care and support hours. However, this fault did not cause a significant injustice. The Council was also at fault for its delay in providing Mrs X with a copy of her daughter's care and support plan. It apologised for this and provided a copy when it responded to Mrs X’s complaint. This is sufficient to remedy the frustration caused. We do not recommend anything further.
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Hertfordshire County Council (25 014 450)
Statement Closed after initial enquiries Special educational needs 02-Mar-2026
Summary: We will not investigate Ms X’s complaint about an alleged data breach. The Information Commissioner is better placed than us to consider this matter.
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Statement Closed after initial enquiries Antisocial behaviour 02-Mar-2026
Summary: We will not investigate Miss X’s complaint about antisocial behaviour. There is insufficient evidence of fault to justify an investigation.
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London Borough of Hounslow (25 014 649)
Statement Closed after initial enquiries Charging 02-Mar-2026
Summary: We will not investigate this complaint about charging for adult social care. There is not enough evidence of fault in how the Council completed the financial assessment. We cannot challenge the decision, even though the complainant disagrees with it.