Decision search
Your search has 51938 results
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Kent County Council (23 016 740)
Statement Upheld Special educational needs 19-May-2025
Summary: Mrs X complained the Council failed to provide the occupational therapy detailed in Section F of her child’s Education Health and Care Plan (EHC Plan). The Council provided no OT for a year and then failed to provide the OT in line with the provision in the EHC Plan. This had a detrimental impact on her child’s development and caused stress. The Council will apologise and make payments for the lost provision.
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Devon County Council (24 000 237)
Statement Closed after initial enquiries Special educational needs 19-May-2025
Summary: We will not investigate Mrs X’s complaint that the Council has failed to arrange suitable full-time education for her child since 2022. This is because part of her complaint is not separable from her appeal to a tribunal, part of her complaint is made late, and part has not been considered through the Council’s complaints procedure.
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North Yorkshire Council (24 020 467)
Statement Closed after initial enquiries Pollution 19-May-2025
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her reports of pollution. This is because there is insufficient evidence of fault causing her a significant injustice.
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Stratford-on-Avon District Council (24 021 031)
Statement Closed after initial enquiries Building control 19-May-2025
Summary: We will not investigate this complaint about the Council’s handling of Planning and Building Control matters relating to the complainant’s development. There is insufficient evidence of fault by the Council, and we are unlikely to achieve a substantively different outcome.
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Transport for London (24 021 034)
Statement Upheld Public transport 19-May-2025
Summary: We will not investigate this complaint about public transport because we are satisfied with the actions the Authority has already taken.
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London Borough of Harrow (24 022 424)
Statement Closed after initial enquiries Child protection 19-May-2025
Summary: We cannot investigate this complaint about the Council’s actions in removing Miss X’s infant child. She has commenced court action to seek the return of her child and a legal bar thus permanently prevents us considering the Council’s actions.
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London Borough of Ealing (24 022 493)
Statement Closed after initial enquiries Other 19-May-2025
Summary: We will not investigate Mr X’s complaint about the content of an assessment the Council completed about his children. This is because our intervention would achieve nothing significant.
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Cheshire East Council (24 022 618)
Statement Closed after initial enquiries Planning applications 19-May-2025
Summary: We will not investigate this complaint about how the Council dealt with an application for a certificate of lawfulness of proposed use or development. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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Horsham District Council (24 022 982)
Statement Closed after initial enquiries Parking and other penalties 19-May-2025
Summary: We will not investigate Mrs X’s complaint about problems she had exiting the Council’s car park on two occasions. This is because the matter has not caused Mrs X any significant personal injustice which is serious enough to warrant an investigation.
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Bristol City Council (24 023 049)
Statement Upheld Parking and other penalties 19-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s conduct while dealing with her appeal against a penalty charge notice. This is because the Council has apologised and offered a suitable remedy for the injustice its actions caused Mrs X.