Decision search
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Essex County Council (25 007 284)
Statement Upheld Special educational needs 20-Apr-2026
Summary: The Council was at fault for failing to give Mrs X the information she needed to make an informed choice about whether to commission a private educational psychologist assessment for her child’s Education, Health and Care Plan assessment. This meant Mrs X paid for the assessment unnecessarily. The Council will reimburse Mrs X the cost of the assessment and take action to prevent similar fault in future.
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Oxfordshire County Council (25 007 612)
Statement Upheld Special educational needs 20-Apr-2026
Summary: Miss X complained that the Council in respect of her son Y had delayed in completing an Education, Health and Care (EHC) needs assessment and issuing a final EHC Plan. It had also failed to consider alternative educational provision for Y and failed to ensure Miss X was reimbursed for alternative education she had funded while Y was unable to attend school. We found fault in the Council’s actions. The Council has agreed to ensure the refund is made to Miss X, apologise to her and Y and make a symbolic payment.
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Essex County Council (25 008 822)
Statement Upheld Special educational needs 20-Apr-2026
Summary: Mrs X says the Council delayed in completing an Education, Health and Care assessment for her child who was out of education. She reports that this issue has affected her child’s mental health and her whole family. We found the Council at fault. There was a ten month delay in the Council completing the assessment. The Council will apologise and make payment to Mrs X to recognise the injustice caused.
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Brighton & Hove City Council (25 008 935)
Statement Not upheld Other 20-Apr-2026
Summary: Mr X complained the Council was causing unnecessary delays in discharging him from detention under the Mental Health Act 1983 section because it could not find him a suitable place to move to. We discontinued our investigation because progress has now been made and Mr A has withdrawn his complaint.
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NHS West Yorkshire ICB - Leeds (25 008 935a)
Statement Closed after initial enquiries Mental health services 20-Apr-2026
Summary: Mr X complained the Council was causing unnecessary delays in discharging him from detention under the Mental Health Act 1983 section because it could not find him a suitable place to move to. We discontinued our investigation because progress has now been made and Mr A has withdrawn his complaint.
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East Sussex County Council (25 010 118)
Statement Upheld Assessment and care plan 20-Apr-2026
Summary: Miss X complained the Council left her without Personal Assistant support for around three months after her existing arrangements ended, failed to provide interim support while it reassessed her needs, and did not keep her properly informed. There is fault in the Council’s actions. This caused avoidable distress, uncertainty, loss of support, and reliance on informal care to meet her daily needs. The Council has agreed to apologise, make a symbolic payment and service improvements to remedy the injustice caused.
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Bury Metropolitan Borough Council (25 010 224)
Statement Upheld Assessment and care plan 20-Apr-2026
Summary: Ms X complained the Council failed to implement her daughter’s, Miss Y’s, care assessment and provide her with a suitable commissioned placement. She also complained the Council based its decisions on unfounded allegations that Miss Y was a threat to others. We find the Council was at fault for its delays in securing a suitable placement for Miss Y. This caused distress and upset. The Council has agreed to apologise and make a payment to reflect the injustice caused.
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Hampshire County Council (25 010 939)
Statement Upheld Special educational needs 20-Apr-2026
Summary: The Council failed to secure suitable fulltime education under s.19 Education Act 1996 and special educational provision in an Education, Health and Care Plan for a pupil prevented from attending school fulltime due to behaviour reasons. This led to loss of education provision and caused distress and inconvenience to the parent carer. The Council has agreed to apologise, make a symbolic financial payment and make service improvements.
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London Borough of Hackney (25 011 073)
Statement Not upheld Allocations 20-Apr-2026
Summary: Mr X complained about the Council’s handling of his reports of noise nuisance from a neighbour, and its handling of his application for rehousing on medical grounds. Mr X also complained the Council failed to make reasonable adjustments as part of its consideration of his case. He says the Council’s actions caused avoidable distress, anxiety and uncertainty, and negatively impacted his mental health. I have ended our investigation because there is a body better placed to consider this complaint.
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Herefordshire Council (25 011 224)
Statement Closed after initial enquiries School transport 20-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse free school transport for his child. There is not enough evidence of fault in the Council’s decision making.