Decision search
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London Borough of Southwark (25 001 983)
Statement Not upheld Allocations 02-Mar-2026
Summary: Mr X complains about the way the Council dealt with his housing situation after his relationship with his ex-partner ended and they remained at the same property causing distress. We have ended our investigation as we cannot achieve the outcome Mr X is seeking as his current living arrangements have now been approved by the courts.
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London Borough of Lambeth (25 001 999)
Statement Upheld Safeguarding 02-Mar-2026
Summary: The Council was at fault for not meeting Mr Y’s assessed care and support needs when it housed him in unsuitable accommodation. The Council was also at fault for its poor communication and complaint handling. It will apologise and make a symbolic payment to Mr Y to acknowledge the distress caused by his unmet care needs and the avoidable frustration and uncertainty he was caused by its faults. It will also take action to prevent the recurrence of the same faults.
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Walsall Metropolitan Borough Council (25 002 105)
Statement Not upheld Special educational needs 02-Mar-2026
Summary: Mrs X complained the Council failed to provide a full time education for her daughter, Y, since October 2024. She also complained the Council failed to provide the provision as set out in Y’s Education, Health and Care (EHC) Plan. Mrs X said this caused the family distress and Y missed education and plan provision. The Council was not at fault.
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Hertfordshire County Council (25 003 341)
Statement Upheld Other 02-Mar-2026
Summary: Mr X complained about the Council’s failings when claiming benefits as his appointee and when responding to his complaint. We found fault with the Council. This fault caused injustice to Mr X. The Council has agreed to apologise to Mr X and make a payment to recognise his financial loss. The Council has also agreed to carry out some service improvements.
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London Borough of Tower Hamlets (25 004 792)
Statement Closed after initial enquiries Transport 02-Mar-2026
Summary: We will not investigate this complaint about the Council’s refusal to issue the complainant with a Blue Badge. We understand the Council has now issued a Blue Badge so an investigation would not lead to a different outcome.
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Central Bedfordshire Council (25 005 466)
Statement Upheld Special educational needs 02-Mar-2026
Summary: We found fault on Mrs Y’s complaint about the Council failing to provide her son with appropriate provision under his Education, Health and Care plan. It failed to show it monitored whether he received the stated provision and satisfied itself he had. It also failed to make and retain records showing it actioned, monitored, and reviewed alternative provision for him. The Council agreed to send an apology, make a symbolic payment, and remind relevant officers of actions needed.
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Staffordshire Moorlands District Council (25 011 261)
Statement Closed after initial enquiries Enforcement 02-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a report of a breach of planning control. We have not sent enough evidence of fault in the Council’s decision to justify an investigation.
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North Northamptonshire Council (25 011 805)
Statement Closed after initial enquiries Special educational needs 02-Mar-2026
Summary: We cannot investigate Mrs X’s complaint about the school named in her child’s Education, Health and Care Plan (EHC Plan). This is because Mrs X appealed to the Tribunal which places the complaint outside our jurisdiction.
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Cherwell District Council (25 013 496)
Statement Closed after initial enquiries Enforcement 02-Mar-2026
Summary: We will not investigate this complaint about a planning application and breaches of planning control. This is because we are unlikely to find fault in the Council’s decisions. Mr and Mrs X have also not suffered significant injustice.
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Rutland County Council (25 013 826)
Statement Closed after initial enquiries Special educational needs 02-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council providing misleading information about applying for an Education, Health and Care Plan for his child and about the Council considering the placement of a child with his family to be an informal arrangement. There is insufficient evidence of injustice to justify an investigation into the complaint.