Decision search
Your search has 56922 results
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London Borough of Redbridge (25 019 070)
Statement Closed after initial enquiries Planning applications 20-Apr-2026
Summary: We will not investigate Mr X’s complaint about how the Council decided planning permission for a neighbour’s garden structure, and how it dealt with his complaints. There is not enough evidence of fault in the Council’s planning decision-making process to warrant us investigating. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint. We also cannot achieve the key outcomes Mr X seeks from his complaint.
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West Sussex County Council (25 019 596)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We will not investigate this complaint about the way the Council dealt with Mr B’s written communication and questions in line with its corporate complaints procedure. There is not enough evidence of fault to justify investigating.
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Kent County Council (25 019 647)
Statement Closed after initial enquiries School transport 20-Apr-2026
Summary: We will not investigate Ms M’s complaint about the home to school transport offered by the Council for her daughter because there is not enough evidence of fault to justify an investigation.
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North Yorkshire Council (24 017 167)
Statement Upheld Safeguarding 20-Apr-2026
Summary: Mr Y complains about several aspects of the Council’s involvement in meeting his care, support and accommodation needs, including the actions of the allocated social worker at the time. We found there was delay in securing advocacy services and delays in providing some minor adaptations to Mr Y’s new property. The Council has agreed to complete the remedial actions listed at the end of this statement. There is no fault in the other parts of the complaint.
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Milton Keynes Council (24 022 787)
Statement Upheld Alternative provision 20-Apr-2026
Summary: Mrs X complained that the Council failed to meet its Section 19 duty to ensure her daughter, K, received suitable education when she was unable to attend school due to anxiety. We find that the Council failed to properly consider its duty to provide alternative education for K, which resulted in K not receiving sufficient education. The Council has agreed to make a payment and apologise to Mrs X and K.
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Reigate & Banstead Borough Council (25 002 022)
Statement Upheld Homelessness 20-Apr-2026
Summary: Miss X complained about the way the Council dealt with her homelessness applications. We found the Council’s failure to properly consider Miss X's circumstances or have due regard to the law and statutory guidance is fault. This fault caused Miss X unnecessary distress and uncertainty. The Council will apologise and make a payment to Miss X and provide a briefing to its homelessness team.
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London Borough of Redbridge (25 016 998)
Statement Closed after initial enquiries Residential care 20-Apr-2026
Summary: We cannot investigate this complaint about the Care Provider and Council allegedly not involving Mr X in matters relating to his adult son’s care. The law prevents us from investigating matters that are before the courts.
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Surrey County Council (25 017 082)
Statement Closed after initial enquiries Traffic management 20-Apr-2026
Summary: We will not investigate this complaint about traffic management because there is not enough evidence of fault to justify investigating.
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Bolton Metropolitan Borough Council (25 017 141)
Statement Closed after initial enquiries Charging 20-Apr-2026
Summary: We will not investigate this complaint about financial assessment for adult social care costs. There is not enough evidence of fault in how the Council made its decision.
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London Borough of Lambeth (25 017 192)
Statement Upheld Disabled children 20-Apr-2026
Summary: We have upheld Ms X’s complaint because the Council has not followed the statutory complaint process correctly. The Council has agreed to reconsider its adjudication.