Decision search
Your search has 51938 results
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Shropshire Council (25 002 672)
Statement Closed after initial enquiries Trees 19-May-2025
Summary: We cannot investigate Mr B’s complaint about the Council’s refusal of his application to remove a protected tree. This is because Mr B has appealed to the Planning Inspector. We do not have the power to investigate Mr B’s complaint about the Planning Inspector’s handling of his appeal.
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Newcastle upon Tyne City Council (24 008 017)
Statement Closed after initial enquiries Charging 18-May-2025
Summary: We will not investigate this about how the Council has carried out a financial assessment to determine the complainant’s contribution charges for care. This is there is insufficient evidence of fault by the Council to warrant investigation.
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London Borough of Hillingdon (24 008 118)
Statement Upheld Homelessness 18-May-2025
Summary: Ms X complained the Council failed to consider or make reasonable adjustments when she asked it for homelessness support. Ms X also said the Council communicated poorly and failed to offer any advice or help with her housing circumstances. We have found the Council at fault for failing to have regard for its duty to consider and make reasonable adjustments in Ms X’s case. We have also found the Council at fault for its communication and for how it managed Ms X’s homelessness approach. The Council has agreed to apologise to Ms X and pay a financial remedy in recognition of her avoidable distress, frustration and uncertainty. The Council has also agreed to provide guidance to officers and review ways it can improve its procedures.
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Durham County Council (24 009 519)
Statement Upheld Assessment and care plan 18-May-2025
Summary: Ms D complained the Council ignored her requests to discuss her mother’s (Ms M’s) return home after being told she needed to be in a care home. This caused Ms D and her mother emotional distress and potential financial distress for Ms M. The Council is at fault for poor communication and failing to proactively manage Ms M’s assessment. This has caused Ms M and Ms D distress. I have recommended a package of remedies.
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Norfolk County Council (24 010 217)
Statement Upheld Special educational needs 18-May-2025
Summary: Mrs X complained about the Council’s handling of her son, Y’s, education. There was fault in the way the Council did not pay the backdated free school meals payment it agreed to and delayed responding to the complaint. This frustrated Mrs X. The Council should apologise, make a financial payment and provide guidance to its staff.
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Kingston Upon Hull City Council (24 011 358)
Statement Not upheld Friends and family carers 18-May-2025
Summary: Ms X complained the Council incorrectly deducted the value of benefits she claimed from payments it made to her for caring for two children under a residency order between 2010 and 2019. We ended the investigation because Ms X’s complaint was late and there was insufficient evidence of fault to justify investigating.
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London Borough of Hackney (24 013 227)
Statement Closed after initial enquiries Council tax 18-May-2025
Summary: We will not investigate Mr X’s complaint about council tax arrears and liability orders. This is because there is insufficient evidence of fault causing injustice.
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Staffordshire County Council (24 013 503)
Statement Upheld Charging 18-May-2025
Summary: Mr X complains the Council has failed to deal properly with the charges for his son’s care. The Council accepts there was a long delay in completing the son’s financial assessment and has written off some of the charges. There is no other evidence of fault by the Council.
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Manchester City Council (24 013 845)
Statement Upheld Other 18-May-2025
Summary: Mr D complained about the way the Council is dealing with refuse and waste collection on his street. He also complained that the Council is taking too long to deal with frequent fly tipping and is not emptying recycling bins at all. We found the Council at fault in relation to recycling collections. The Council agreed to apologise and make a payment to Mr D in recognition of injustice caused to him. The Council has said it will ensure the recycling bin is collected going forward.
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Birmingham City Council (24 014 814)
Statement Upheld School transport 18-May-2025
Summary: Mrs X complains the Council has wrongly refused to provide travel assistance for her son. We found the Council failed to carry out the appeals properly or keep clear records of the panels’ decisions. This fault has caused Mrs X distress and uncertainty that her application has been properly considered. The Council has agreed to apologise to Mrs X, arrange a fresh appeal panel and take action to improve its service.