Decision search
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Canterbury City Council (25 001 078)
Statement Upheld Homelessness 28-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of a homelessness application. This is because the Council has accepted some fault in how they managed the application and has taken steps to address the issues. We would not be able to add to the Council’s investigation into the matter.
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Blackpool Borough Council (25 001 153)
Statement Closed after initial enquiries Health and safety 28-Jul-2025
Summary: We will not exercise discretion to investigate this complaint about noise nuisance, planning breaches and breaches of licensing restrictions from a neighbouring hotel premises. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Nottinghamshire County Council (25 001 183)
Statement Closed after initial enquiries Drainage 28-Jul-2025
Summary: We will not investigate this complaint about the Council’s publication of a report on flooding following a storm in Mr X’s area in 2024. The courts are better placed to consider whether the report was negligent in the way the data was reported.
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Statement Closed after initial enquiries Charging 28-Jul-2025
Summary: We will not investigate this complaint about how the Council assessed Miss X’s contribution to her care costs. It is unlikely we would find fault with how the Council had made its decision or that an investigation would achieve a different outcome. Miss X’s mother, Mrs Y, can also ask the Council for an appeal through its financial assessment policy.
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Stockton-on-Tees Borough Council (25 001 262)
Statement Closed after initial enquiries Homelessness 28-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing and support needs. Part of the complaint is late and there are no good reasons to investigate now. There is insufficient evidence of fault with the Council’s handling of her homelessness application to justify our involvement.
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Cumberland Council (25 001 772)
Statement Closed after initial enquiries Refuse and recycling 28-Jul-2025
Summary: We will not investigate this complaint about missed waste collections and poor complaint handling. The Council has implemented measures to ensure the green waste collections are made according to schedule. Further investigation is unlikely to lead to a different outcome. Also, we do not consider that Mrs X suffered a significant personal injustice because of the complaint procedure alone to warrant an investigation on this point.
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Birmingham City Council (25 001 847)
Statement Closed after initial enquiries School transport 28-Jul-2025
Summary: We will not investigate this complaint that the Council was at fault in refusing the complainant’s application and appeals for education transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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London Borough of Croydon (25 002 081)
Statement Closed after initial enquiries Council tax 28-Jul-2025
Summary: We will not investigate this complaint about Miss X’s council tax payment plan. This is because it is reasonable to expect Miss X to use her right of appeal to the Valuation Tribunal. In addition, of the matters remaining, there is not enough evidence of fault.
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Devon County Council (25 002 085)
Statement Closed after initial enquiries Transport 28-Jul-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.
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Dudley Metropolitan Borough Council (25 002 107)
Statement Closed after initial enquiries Antisocial behaviour 28-Jul-2025
Summary: We will not investigate this complaint about maintenance of a neighbour’s garden or a strip of land next to a fence. This is because we have no remit to consider the Council’s action in connection with its management of its social housing and any remaining injustice is not significant enough to justify our involvement.