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SearchResult - Local Government and Social Care Ombudsman

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Your search has 52298 results

  • Folkestone & Hythe District Council (24 017 995)

    Statement Closed after initial enquiries Allocations 07-Apr-2025

    Summary: We will not investigate this complaint about the Council’s assessment of the complainant’s priority for housing which allegedly failed to consider her households medical needs. This is because the Council’s housing decision carried a right of review and it would be reasonable for her to have requested this and completed the review process before bringing her complaint to the Ombudsman.

  • Hampshire County Council (24 018 084)

    Statement Closed after initial enquiries Disabled children 07-Apr-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s decisions to stop her child’s direct payments for social care provision. This is because there is insufficient evidence of fault with the Council’s decision not to escalate her complaint from 2023, and because her recent complaint is still being considered by the Council.

  • Sandwell Metropolitan Borough Council (24 018 469)

    Statement Closed after initial enquiries Homelessness 07-Apr-2025

    Summary: We will not investigate Miss X’s complaint about the Council’s refusal to award priority banding on her housing application. This is because there is not enough evidence of fault to justify investigating.

  • Maidstone Borough Council (24 018 518)

    Statement Closed after initial enquiries Enforcement 07-Apr-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault by the Council to warrant an investigation by us.

  • Southampton City Council (24 018 644)

    Statement Closed after initial enquiries Homelessness 07-Apr-2025

    Summary: We will not investigate Mr X’s complaint the Council discriminated against him as a male victim of domestic abuse. The complaint is late and there is no good reason to decide to investigate now. In any case, there is insufficient evidence of fault to justify our involvement.

  • Wigan Metropolitan Borough Council (24 018 802)

    Statement Closed after initial enquiries Enforcement 07-Apr-2025

    Summary: We will not investigate this complaint about the Council’s handling of planning enforcement and statutory nuisance issues related to the operation of a nursery school. There is insufficient evidence of fault in the way the Council has responded to the matters raised.

  • Leeds City Council (24 018 838)

    Statement Closed after initial enquiries Special educational needs 07-Apr-2025

    Summary: We will not investigate this complaint about how the Council dealt with the annual reviews of a child’s Education Health and Care Plan. This is because we could not add to the investigation carried out by the Council and because an investigation would not lead to a different outcome.

  • London Borough of Sutton (24 018 980)

    Statement Closed after initial enquiries Allocations 07-Apr-2025

    Summary: We will not investigate this complaint about the time taken for the Council to re-house the complainant. This is because there is insufficient evidence of fault by the Council.

  • Hertfordshire County Council (24 019 012)

    Statement Closed after initial enquiries Residential care 07-Apr-2025

    Summary: We will not investigate Mrs X’s complaint about a care home commissioned by the Council to provide care to her late mother Ms Y and its complaint process. There would be no worthwhile outcome investigation of the complaint would achieve. Investigation by us would not add to the care firm’s investigation nor achieve a different outcome. We do not investigate complaint-handling processes where we are not investigating the core issues giving rise to the complaint.

  • London Borough of Southwark (24 019 053)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Apr-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s decision to recover two housing benefit overpayments from him. With the earlier overpayment, Mr X could reasonably have used his right to appeal to a tribunal when he had that right. With the more recent overpayment, it is reasonable to expect Mr X to use his right to appeal to the tribunal.

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