Decision search

What's this ?

Organisation
Organisation name:

Organisation type:
Decision type
Statements Reports Both
Reference number
Reference number:
Date range
From To
Sort Results
Descending (latest first) Ascending (oldest first)

Advanced search

Exclude (NOT)
Subject area
Category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category
Advanced options

Decision reason: Closed after initial enquiries Not upheld Upheld

Show advanced search

Your search has 52298 results

Horsham District Council (24 011 599)

Statement Closed after initial enquiries Homelessness 06-Apr-2025

Summary: We will not investigate Mr X’s complaint the Council wrongly said he was intentionally homeless. That is because it is a late complaint.
Surrey County Council (24 011 852)

Statement Closed after initial enquiries Charging 06-Apr-2025

Summary: We will not investigate this complaint about the Council’s alleged failure to pay a Care Provider for its resident’s care. The courts are best placed to consider the matter.
East Hampshire District Council (24 012 010)

Statement Upheld Antisocial behaviour 06-Apr-2025

Summary: Mr X complained the Council failed to properly consider his Anti-Social Behaviour case review. We find the Council at fault for failing to involve Mr X in the review and for failing to keep him updated, causing uncertainty and frustration. The Council has agreed to apologise to Mr X, make a payment to recognise the injustice, and act to prevent recurrence.
West Northamptonshire Council (24 012 297)

Statement Upheld Other 06-Apr-2025

Summary: Mr X complained about information included in a children’s social care assessment. We have found that the Council was at fault, as it has not yet dealt with Mr X’s complaint properly. It will now do so.
London Borough of Hackney (24 013 245)

Statement Upheld Council tax 06-Apr-2025

Summary: The complainant, X, complained that a Cyber Attack on the Council’s systems meant they were unable to pay Council Tax at the time. X was billed for Council Tax during the financial year and so the Council’s offer of a payment plan is reasonable. There was fault, as the Council failed to tell X of the right to appeal to the Valuation Fund after an application to the Council Tax Reduction Discretionary Fund was refused. Apologising and writing to X to give the right of appeal remedies the injustice.
Medway Council (24 013 632)

Statement Upheld Special educational needs 06-Apr-2025

Summary: Ms X complained that the Council caused delays when deciding her son’s special educational needs support. We have found that the Council was at fault, and that this likely caused Ms X distress. The Council has agreed to make a symbolic payment to recognise her injustice.
Derbyshire County Council (24 014 059)

Statement Closed after initial enquiries Special educational needs 06-Apr-2025

Summary: Mr X complained about Derbyshire County Council and NHS Derby and Derbyshire Integrated Care Board. We will not consider his complaint about the delay issuing his son’s Education, Health and Care Plan. That complaint is late. Also, we cannot consider Mr X’s complaint about not securing health provision to enable Y to attend school. That is bound up with matters which Mr X appealed to the First-tier Tribunal (Special Educational Needs and Disability), which places the complaint out of jurisdiction.
NHS Derby & Derbyshire ICB (24 014 059a)

Statement Closed after initial enquiries Education, health and care plans 06-Apr-2025

Summary: Mr X complained about Derbyshire County Council and NHS Derby and Derbyshire Integrated Care Board. We will not consider his complaint about the delay issuing his son’s Education, Health and Care Plan. That complaint is late. Also, we cannot consider Mr X’s complaint about not securing health provision to enable Y to attend school. That is bound up with matters which Mr X appealed to the First-tier Tribunal (Special Educational Needs and Disability), which places the complaint out of jurisdiction.
Suffolk County Council (24 014 167)

Statement Upheld Special educational needs 06-Apr-2025

Summary: We have found fault (service failure) with the Council for failing to process Mrs X’s son’s Education, Health and Care Plan within the statutory timescales. This caused Mrs X uncertainty and frustration. The Council has agreed to remedy Mrs X’s injustice.
Transport for London (24 016 219)

Statement Closed after initial enquiries Traffic management 06-Apr-2025

Summary: We will not investigate this complaint about Penalty Charge Notices because there is not enough evidence of fault to justify investigating.

Back
238
239
240
241
242
243
244
245
246
247
Next

Cookie name	Description	Action
ASPSESSIONID	This helps the site to function smoothly during your visit. For example, remembering your display settings and online complaint form preferences.
CookieNotice.Analytics	Used to remember your choice for analytical cookies.
TH_TOOLBAR_SETTINGS	Stores an object containing user specific settings for the Browsealoud toolbar such as dialog positions and button states. No personally identifiable data is stored.
API_SETTINGS	Stores an object containing user specific API settings for the Browsealoud toolbar such as voice and language selection, user preferences set in the toolbar settings panel and selected styles for word highlighting. No personally identifiable data is stored.
audioalert	Stores a value ‘audioalert = true’ after the first Browsealoud audio alert.
__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmt	Used to throttle request rate.	BrowseAloud v.3 documentation Privacy policy
__utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmc	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the__utmbcookie to determine whether the user was in a new session/visit.	BrowseAloud v.3 documentation Privacy policy
__utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
_ga	Used to distinguish users. The ID is used only to identify the session for the statistics and is completely anonymous.	BrowseAloud v.3 documentation Privacy policy
_gat_UA-4669579-11	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	BrowseAloud v.3 documentation Privacy policy
_gid	Used to distinguish users.	BrowseAloud v.3 documentation Privacy policy

Company	Description	Action
Google Inc = _ga	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gid	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gat	Google Analytics tracking cookie. Used to manage the rate at which page view requests are made.	Terms and conditions Privacy policy

www.lgo.org.uk has experienced a problem

Decision search

Advanced search

Your search has 52298 results

Review your privacy settings