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Your search has 52298 results

  • London Borough of Brent (24 004 608)

    Statement Upheld Homelessness 06-Apr-2025

    Summary: Mrs X complained about the Council’s handling of her homelessness case. There was fault in the way the Council did not move Mrs X and her family when it decided her temporary accommodation was not suitable, told Mrs X to wait for a bailiff to evict her, delayed accepting the relief duty and incorrectly applied its policy in backdating an application. This frustrated Mrs X. She lived in unsuitable accommodation and incurred additional travel expenses. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.

  • Surrey County Council (24 007 581)

    Statement Upheld Special educational needs 06-Apr-2025

    Summary: Mr X complained the Council failed to secure the provision set out in Y’s Education, Health and Care Plan when she moved into its area. We find the Council at fault for failing to secure the provision set out in Y’s plan, causing a loss of education and uncertainty The Council has agreed to apologise, make a payment to recognise the injustice and act to prevent recurrence.

  • Breckland District Council (24 008 445)

    Statement Closed after initial enquiries Planning applications 06-Apr-2025

    Summary: We will not investigate Mr X’s complaint about how the Council dealt with a planning application. We are unlikely to find fault to warrant investigation. And we are unlikely to find Mr X has been caused any significant injustice.

  • West Oxfordshire District Council (24 008 867)

    Statement Upheld Disabled facilities grants 06-Apr-2025

    Summary: Miss B complained that the Council had failed to properly include her in the Disabled Facilities Grant (DFG) application process leading to a poorly finished outcome which differed from the approved plans and was unsafe. We found fault causing injustice to Miss B. The Council has agreed to apologise to her, pay her £500 and carry out a site visit to determine what outstanding works are required. It has also agreed to remind staff of the Council’s responsibility to ensure the DFG work is completed in accordance with the approved plans and meets the applicant’s needs.

  • London Borough of Barking & Dagenham (24 009 172)

    Statement Upheld Charging 06-Apr-2025

    Summary: We have found fault with the Council for its poor communication with Mr X about his adult son’s (Mr Y’s) care contributions. This caused Mr X and his family avoidable distress. The Council agreed to remedy this injustice.

  • Dudley Metropolitan Borough Council (24 009 413)

    Statement Not upheld Planning applications 06-Apr-2025

    Summary: Mr B complained the Council wrongly granted planning permission for a development which breaches its policy and, in doing so, failed to consider his objections. Mr B says as a result he experiences noise nuisance. I found no fault in how the Council considered the application.

  • Dorset Council (24 009 608)

    Statement Upheld Assessment and care plan 06-Apr-2025

    Summary: Mrs B complained the Council wrongly refused to award a 12 week property disregard when her mother moved into a care home and failed to properly assess her mother’s needs properly. There is no fault in the Council’s care assessment. The Council failed to follow statutory guidance when refusing to award a 12 week property disregard and failed to follow its own policy. That caused Mrs B distress. An apology, payment to Mrs B and reminder to officers is satisfactory remedy.

  • Rochdale Metropolitan Borough Council (24 009 635)

    Statement Upheld Charging 06-Apr-2025

    Summary: Mr X complains about the Council’s failure to backdate his personal budget to 8 April, when he moved out of the family home. The Council failed to consider exercising its discretion to allow Mr X to employ his mother as his personal assistant when he was still living with her. But this did not cause injustice to Mr X as there were other option open to him. Nevertheless, the Council has plans to take action which will ensure officers are aware of the scope to exercise the Council’s discretion.

  • Birmingham City Council (24 011 059)

    Statement Upheld School transport 06-Apr-2025

    Summary: Ms X complained the Council declined her applications for her child’s travel assistance since they started secondary school. We found fault with the Council failing to consider the full circumstances of Ms X’s applications. The Council agreed to consider an application for travel assistance for Ms X’s child referring to Ms X’s evidenced mobility issues and her child’s episodes of unconsciousness. The Council also agreed to apologise to Ms X and considers its discretion to reimburse any costs Ms X has incurred in arranging travel to school for her child since September 2024, if the Council accepts the travel assistance application.

  • Leicester City Council (24 011 458)

    Statement Upheld Other 06-Apr-2025

    Summary: Miss B complained about the Council’s delivery of her son’s social care support. We have found that the Council was at fault, as it has not yet dealt with Miss B’s complaint properly. It will now do so.

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