Local Government Ombudsman Logo

www.lgo.org.uk has experienced a problem

The website has encountered an error. The issue has been logged so that we can investigate the cause.

You can visit the home page and try browsing again. Please accept our apologies for any inconvenience caused.

You may still be able to use our online complaint service if you want to register a complaint or log into your account.

SearchResult - Local Government and Social Care Ombudsman

Decision search


What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 52298 results

  • Walsall Metropolitan Borough Council (24 019 571)

    Statement Closed after initial enquiries Private housing 08-Apr-2025

    Summary: We cannot investigate this complaint about disrepair in
    Mr X’s private rented accommodation and other related matters. This is because Mr X has raised the matters as part of a Judicial Review against the Council, and the law prevents us considering matters that are before the courts.

  • London Borough of Croydon (24 019 655)

    Statement Closed after initial enquiries Homelessness 08-Apr-2025

    Summary: We will not investigate this complaint about the suitability of temporary accommodation. It is reasonable for Miss X to use her statutory right of appeal via the county court.

  • Buckinghamshire Council (24 019 776)

    Statement Upheld Special educational needs 08-Apr-2025

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

  • Surrey County Council (24 019 791)

    Statement Closed after initial enquiries Special educational needs 08-Apr-2025

    Summary: We cannot investigate Miss X’s complaint about how the Council has managed her child’s education provision. This is because she has used her right of appeal to the SEND Tribunal.

  • Buckinghamshire Council (24 019 819)

    Statement Upheld Special educational needs 08-Apr-2025

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

  • Leeds City Council (24 019 964)

    Statement Closed after initial enquiries School transport 08-Apr-2025

    Summary: We will not investigate this complaint about the Council’s decision not to provide the complainant’s son with home to school transport. There is not enough evidence of fault by the Council for us to question its decision.

  • London Borough of Havering (24 020 071)

    Statement Upheld Refuse and recycling 08-Apr-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s bin collection staff leaving waste on his street after collections, its complaint process, and its general street cleaning. There is no different outcome an investigation would achieve than that which the Council has provided, and the matters cause insufficient significant personal injustice to Mr X to warrant us investigating. We do not investigate council complaint processes where we are not investigating the core issues giving rise to a complaint. It is reasonable for Mr X to make a complaint about general street cleaning to the Council first.

  • Tameside Metropolitan Borough Council (24 020 089)

    Statement Closed after initial enquiries School transport 08-Apr-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s refusal to provide post-16 transport to college for his child. There is not enough evidence of fault to justify investigating.

  • Isle of Wight Council (24 020 114)

    Statement Closed after initial enquiries Other 08-Apr-2025

    Summary: We cannot by law investigate this complaint about an alledged failure by the Council to provide information to the Planning Inspectorate for the purposes of an appeal. This is because we have no legal jurisdiction to investigate a complaint when an appeal has been made to the Planning Inspectorate, acting on behalf of the relevant Government minister.

  • Buckinghamshire Council (24 020 181)

    Statement Upheld Special educational needs 08-Apr-2025

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings