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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52298 results

Malvern Hills District Council (24 021 514)

Statement Closed after initial enquiries Council tax support 07-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council incorrectly assessing his application for Council Tax Support. This is mainly because Mr X could reasonably have used his right to appeal to the Valuation Tribunal.
Kent County Council (24 021 807)

Statement Closed after initial enquiries Other 07-Apr-2025

Summary: We will not investigate Ms X’s complaint about matters related to the Council’s handling of her son’s case in 2011. Ms X’s complaint is late with no good reason to exercise discretion.
London Borough of Haringey (24 021 851)

Statement Closed after initial enquiries Leisure and culture 07-Apr-2025

Summary: We will not investigate this complaint about the Council’s response to boundary maintenance. Parts of Mrs X’s complaint are late and there is no worthwhile outcome achievable by us investigating.
Birmingham City Council (24 021 894)

Statement Closed after initial enquiries Council tax 07-Apr-2025

Summary: We will not investigate this complaint about a Council’s decision not to write off a Council tax debt because there is a right of appeal to a Valuation Tribunal.
London Borough of Croydon (24 021 927)

Statement Closed after initial enquiries Disabled children 07-Apr-2025

Summary: We will not investigate this complaint about Miss B’s unsuccessful application for a blue badge renewal for her daughter. This is because there is insufficient evidence of fault by the council.
Transport for London (24 022 011)

Statement Closed after initial enquiries Parking and other penalties 07-Apr-2025

Summary: We will not investigate this complaint about Penalty Charge Notices and the signs for the Ultra Low Emission Zone. This is because the complainant could have appealed to the tribunal.
Bolton Metropolitan Borough Council (24 022 068)

Statement Closed after initial enquiries Council tax 07-Apr-2025

Summary: We will not investigate this complaint about Council tax premiums and discounts because there is a right of appeal to a Valuation Tribunal.
Durham County Council (24 022 386)

Statement Closed after initial enquiries Planning applications 07-Apr-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
Bury Metropolitan Borough Council (25 000 101)

Statement Closed after initial enquiries Highway repair and maintenance 07-Apr-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
Hertfordshire County Council (24 001 477)

Statement Upheld Special educational needs 06-Apr-2025

Summary: Miss X complained that the Council failed to provide a proper education to her daughter, and caused delays when deciding her special educational needs support. We have found fault with the Council because it caused a significant delay while amending
Miss X’s daughter’s support. This likely caused Miss X distress. We cannot comment on other matters because they are linked to something which could have been appealed to the SEND Tribunal.

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