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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52298 results

London Borough of Lambeth (24 013 200)

Statement Upheld Allocations 07-Apr-2025

Summary: Miss D complained the Council failed to review the suitability of her temporary accommodation. Based on current evidence I consider the Council is at fault. It failed to refer the case to its Review Team for over 12 months and then delayed progressing the suitability assessment. This caused Miss D avoidable distress and a lost opportunity to have a suitability assessment completed. I have asked the Council to pay Miss D financial redress and to explain how it will improve its service.
Oxfordshire County Council (24 013 800)

Statement Upheld Special educational needs 07-Apr-2025

Summary: Mrs X complained of the Council’s handling of her child (Y’s) Education Health and Care (EHC) Plan during a phase transfer. This included poor communication and a failure to issue Y’s amended final EHC Plan by 15 February in line with statutory timescales. The Council was at fault for its communication and the three-month delay in issuing Y’s EHC Plan. This caused Mrs X distress, frustration and uncertainty and delayed her appeal rights to the SEND tribunal. The Council has agreed to make a payment to recognise this.
West Northamptonshire Council (24 014 990)

Statement Closed after initial enquiries Child protection 07-Apr-2025

Summary: We will not investigate Ms X’s complaint about the actions of the Social Worker allocated to her child’s case. The law prevents us from investigating anything that forms part of court proceedings, including information and reports produced for the court. We would expect Ms X to raise any concerns about these issues in court.
Birmingham City Council (24 015 083)

Statement Closed after initial enquiries Refuse and recycling 07-Apr-2025

Summary: We will not investigate this complaint about an alledged failure by the Council to adhere to normal household bin collections over the last few months. This is because the level of injustice to the complainant is insufficient to warrant our involvement.
Dudley Metropolitan Borough Council (24 015 669)

Statement Closed after initial enquiries Assessment and care plan 07-Apr-2025

Summary: We will not investigate Mr X’s complaint about an alleged failure to apply for NHS Continuing Health Care funding for his relative, Mr Y, in April 2022. An investigation would not achieve a worthwhile outcome or what Mr X wants.
Norwich City Council (24 016 943)

Statement Closed after initial enquiries Disabled facilities grants 07-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision in relation to her request for major adaptations to her home via a Disabled Facilities Grant. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
Lincolnshire County Council (24 017 294)

Statement Closed after initial enquiries Assessment and care plan 07-Apr-2025

Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.
Cheshire West & Chester Council (24 017 489)

Statement Closed after initial enquiries Child protection 07-Apr-2025

Summary: We will not investigate this complaint about the Council substantiating child safeguarding concerns in a matter concerning Mr X. Investigation by us would be unlikely to lead to a finding of fault.
Derbyshire County Council (24 017 795)

Statement Closed after initial enquiries School transport 07-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his request to provide home to school transport for his child, Y. This is because there is insufficient evidence of fault.
Kirklees Metropolitan Borough Council (24 017 927)

Statement Upheld Other 07-Apr-2025

Summary: We will not investigate this complaint about Council’s decision to limit Mr X’s participation in the co-production board. The Council has since met with and written to Mr X to resolve his ongoing concerns.

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