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SearchResult - Local Government and Social Care Ombudsman

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Your search has 52298 results

  • Middlesbrough Borough Council (24 002 339)

    Statement Upheld Alternative provision 07-Apr-2025

    Summary: Miss X complains the Council delayed arranging a school place or alternative provision for Child Y, which meant they were without education for a year. We find fault with the Council for the delay in assigning Child Y a school place, and for failing to arrange alternative provision meanwhile. We also find fault with the Council for its complaint handling. The Council has agreed to make financial payments in recognition of the distress and missed provision, as well as carry out service improvements.

  • Cheshire East Council (24 005 052)

    Statement Upheld Planning applications 07-Apr-2025

    Summary: Mrs X complained the Council did not tell her about later planning applications for a neighbouring development, after it refused planning permission for the first application. This meant Mrs X missed the chance to object to the redesigned scheme. Mrs X also said the Council failed to properly consider the impact on her home. We found the Council was at fault for failing to consult Mrs X on two planning applications. However, there was no fault in the Council’s decision-making, so the fault did not affect the result, and there is no significant remaining injustice.

  • Leeds City Council (24 006 945)

    Statement Upheld Special educational needs 07-Apr-2025

    Summary: Mr X complains the Council failed to deliver educational provision to Child Y and delayed issuing their Education, health and Care Plan. Mr X says this meant they missed suitable education and support. We find fault with the Council for delaying arranging alternative provision and for delaying issuing Child Y’s EHCP. The Council has agreed to make financial payments in recognition of the missed provision and injustice to Child Y and Mr X.

  • Kingston Upon Hull City Council (24 007 776)

    Statement Closed after initial enquiries Child protection 07-Apr-2025

    Summary: We will not investigate this complaint about a child protection decision by the Council as there is not enough evidence of fault to warrant our further involvement.

  • London Borough of Brent (24 008 341)

    Statement Upheld Homelessness 07-Apr-2025

    Summary: Miss Y complained about the way the Council dealt with her homelessness application and provision of interim and temporary accommodation. We have found fault by the Council, causing injustice, in failing to: properly follow the process for the provision of, and provide Miss Y with, suitable accommodation. The Council has agreed to remedy this injustice by: apologising to Miss Y; making a payment to recognise the distress caused and the impact on her of living in unsuitable accommodation; and making service improvements.

  • Tameside Metropolitan Borough Council (24 010 847)

    Statement Upheld Looked after children 07-Apr-2025

    Summary: Mrs X complained about the Councils poor communication and failure to meet key timescales for Y to transfer onto the next school. We find the Council at fault for failing to keep Mrs X updated about Y’s education and placement. This caused Mrs X distress and uncertainty. The Council has agreed to apologise and make a payment to Mrs X.

  • Cornwall Council (24 010 915)

    Statement Upheld Enforcement 07-Apr-2025

    Summary: Mr X complained the Council did not tell him about an enforcement complaint and subsequent Planning Inspectorate appeal about a nearby property. Mr X said this meant he missed the chance to participate in the appeal hearing. We have found some fault by the Council for not telling Mr X when the Planning Inspectorate appeal was due to take place, however we do not consider this caused Mr X injustice.

  • London Borough of Bromley (24 011 482)

    Statement Upheld Special educational needs 07-Apr-2025

    Summary: Mrs X complained the Council did not review her child’s Education Health and Care Plan in line with statutory timescales and did not deliver the provisions set out in the Plan. Mrs X says this has impacted her child’s education and caused her financial strain. The Ombudsman finds the Council at fault which caused Mrs X and her child injustice. The Council has agreed to take service improvement action and make a payment to Mrs X.

  • London Borough of Harrow (24 012 258)

    Statement Upheld Disabled children 07-Apr-2025

    Summary: Mrs X complained that the Council failed to properly consider her application for a Blue Badge, made on behalf of her seriously ill child. We found the Council was at fault because it did not consider the relevant criteria. This caused Mrs X distress and frustration. To remedy this injustice, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.

  • Devon County Council (24 012 631)

    Statement Upheld Looked after children 07-Apr-2025

    Summary: Ms X complained on behalf of Y, a looked after child. She says the Council failed to properly consider Y’s complaint about its handling of a child in care review and how Y’s placement dealt with their belongings. The Council failed to properly consider Y’s stage one complaint and the impact of its failings on Y. The Council should apologise, make a payment to Y and ensure it carries out the identified service improvements.

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