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Your search has 55054 results

  • East Sussex County Council (24 021 545)

    Statement Not upheld Traffic management 21-Oct-2025

    Summary: Mr F complained about the Council’s refusal to relocate a disabled parking bay. We found no fault.

  • London Borough of Waltham Forest (24 021 596)

    Statement Upheld Special educational needs 21-Oct-2025

    Summary: We will not investigate this complaint about the Council’s actions relating to an Education, Health, and Care Plan. Parts of the complaint are late, and other parts had an alternative legal remedy. Nor will we investigate the delays in completing an annual review, because the Council has agreed to a suitable remedy for Miss X’s injustice. There are no wider public interest issues to justify investigating this complaint.

  • Manchester City Council (24 004 087)

    Statement Upheld Special educational needs 21-Oct-2025

    Summary: The Council failed to review Miss X’s child, Y’s, Education, Health and Care (EHC) Plan for nearly two years. It also delayed responding to Miss X’s complaint. This caused Miss X prolonged uncertainty and frustration. During this time Y stopped attending school and struggled to access alternative provision. The Council has agreed to apologise, review Y’s EHC Plan and make a payment to Miss X. It should also review its EHC Plan review processes.

  • Blackburn with Darwen Council (24 012 497)

    Statement Upheld Assessment and care plan 21-Oct-2025

    Summary: Mrs C complained that the Council had significantly reduced her care and support hours without adequate justification, which was causing her and her husband significant distress and inconvenience. We found some fault in the second assessment in October 2024. But we also found that Mrs C has not taken up offers of reablement care to provide more evidence of her care and support needs. The Council has agreed to offer Mrs C a period of reablement care followed by a review of the assessment from October 2024.

  • Leicestershire County Council (24 016 108)

    Statement Upheld Domiciliary care 21-Oct-2025

    Summary: Mrs X complained the Council failed to ensure her mother, Mrs Y, had suitable care at home. The Council was at fault. It was also at fault in how it decided that it would not take action to safeguard Mrs Y’s welfare. The faults caused Mrs X significant distress and uncertainty, for which the Council will apologise and pay her £300. It will also issue a staff reminder to prevent similar fault in future.

  • London Borough of Brent (24 021 819)

    Statement Upheld School transport 21-Oct-2025

    Summary: Miss B complained the Council failed to properly consider whether to award school transport for her daughter. The Council failed to properly consider Miss B’s representations, the discretionary element of its policy and failed to arrange a stage two panel to consider the case. That leaves Miss B with some uncertainty about whether her daughter would have secured school transport. An apology, payment to Miss B and training for officers is satisfactory remedy.

  • Lancashire County Council (24 022 178)

    Statement Upheld Special educational needs 21-Oct-2025

    Summary: Miss B complained that the Council, in respect of her son C, had delayed in issuing a final EHC Plan following an assessment and failed to put adequate alternative provision in place. We found fault in the actions of the Council. The Council has agreed to apologise to Miss B and C and make symbolic payments to them.

  • London Borough of Islington (24 022 489)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 21-Oct-2025

    Summary: We will not investigate this complaint about the Council’s handling of Ms X’s application for a discretionary housing payment. This is because any injustice is not significant enough to justify our involvement.

  • Sheffield City Council (25 000 056)

    Statement Upheld Allocations 21-Oct-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s assessment of a housing application. We have upheld part of the complaint, and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.

  • London Borough of Haringey (25 000 471)

    Statement Closed after initial enquiries Allocations 21-Oct-2025

    Summary: We will not investigate Ms X’s complaint about a long wait for rehousing through the Council’s housing register because there is insufficient evidence of fault. We cannot investigate complaints about disrepair in Council properties.

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