Decision search
Your search has 58275 results
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London Borough of Lambeth (25 016 968)
Statement Closed after initial enquiries Allocations 02-Jul-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. there is insufficient evidence of fault which would warrant an investigation.
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North Northamptonshire Council (25 020 613)
Statement Closed after initial enquiries Residential care 02-Jul-2026
Summary: We will not investigate Ms X's complaint about the Care Home’s handling of her relative’s, Mr Y’s, care fees. There is no worthwhile outcome achievable by our investigation.
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Sefton Metropolitan Borough Council (25 021 199)
Statement Upheld Special educational needs 02-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Education, Health and Care Plan annual review. This is because the Council has agreed to apologise to Mr X and pay him £750, and this provides a suitable remedy for the complaint.
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Birmingham City Council (25 021 967)
Statement Closed after initial enquiries School transport 02-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse post 16 home to school transport for the complainant’s child. There is not enough evidence of fault by the Council to warrant investigation.
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London Borough of Newham (25 023 252)
Statement Upheld Refuse and recycling 02-Jul-2026
Summary: We have upheld this complaint about ongoing issues with bin collections, but we will not investigate this complaint further because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr Y.
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Folkestone & Hythe District Council (25 023 278)
Statement Closed after initial enquiries Other 02-Jul-2026
Summary: We will not investigate this complaint about how the Council used an enforcement agent to recover council tax. We are unlikely to find fault with the Council.
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Bath and North East Somerset Council (25 022 236)
Statement Closed after initial enquiries Looked after children 02-Jul-2026
Summary: We will not investigate this complaint about how foster carers spent Disability Living Allowance. The council has already examined Miss X’s complaint under the children’s statutory complaints procedure, and further investigation would not lead to a different outcome, so it is not warranted.
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Barnsley Metropolitan Borough Council (25 022 691)
Statement Closed after initial enquiries Special educational needs 02-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the Ombudsman cannot intervene where the right to appeal has been used. We will not investigate part of this complaint as there is not enough evidence of significant injustice.
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Buckinghamshire Council (25 023 871)
Statement Closed after initial enquiries Council tax 02-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of council tax arrears it says he owes. The complaint is late and there appear no good reasons why Mr X could not have brought it to us sooner. Mr X also has a right to appeal to the Tribunal.
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Birmingham City Council (25 022 969)
Statement Upheld Housing benefit and council tax benefit 02-Jul-2026
Summary: We will not investigate this complaint about the Council failing to notify Ms X when the housing benefit claim was cancelled and provided Ms X with misinformation. This is because the Council has provided a suitable remedy to recognise the injustice caused by the delays.