Decision search
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London Borough of Southwark (24 011 308)
Statement Upheld Charging 22-Apr-2025
Summary: Ms X complained the Council delayed sending her an invoice for an estate she was administering as executor. Ms X has settled the estate and does not have the money to pay the invoice. This has caused her distress. The Council is at fault for failing to notify Ms X of the invoice in an appropriate manner and timescale. The Council agreed to apologise to Ms X and confirm in writing it will not pursue the debt.
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West Northamptonshire Council (24 012 145)
Statement Upheld Charging 22-Apr-2025
Summary: Mr X complained the Council failed assess his disability related expenditure properly when calculating his contribution towards his care costs. On the evidence available we have found fault in how the Council considered some of Mr X’s disability related expenditure. We recommend the Council apologise to Mr X and review its decision on some of his disability related expenditure. It should also backdate disability related expenditure for the support Mr X needs to attend social and religious events, from the date of his financial assessment until the end of January 2025.
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Statement Upheld Other 22-Apr-2025
Summary: Mr B complained that the Council failed to properly consider his complaint about children’s services through all three stages of the statutory complaints procedure, provide a remedy for his injustice or put in place any service improvements to prevent problems recurring. We found some fault with the Council’s actions. The Council has agreed to remedy the injustice with a payment of £300 and make some service improvements.
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Exeter City Council (24 012 555)
Statement Closed after initial enquiries Allocations 22-Apr-2025
Summary: We will not investigate Ms X’s complaint about her housing register priority banding. There is insufficient evidence of fault to warrant an investigation.
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Canterbury City Council (24 013 391)
Statement Closed after initial enquiries Allocations 22-Apr-2025
Summary: We will not investigate Ms X’s complaint about the priority the Council awarded on its housing register and the effective date for that priority. This is because there is insufficient evidence of fault to justify our involvement.
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West Berkshire Council (24 014 171)
Statement Closed after initial enquiries Other 22-Apr-2025
Summary: We will not investigate this complaint about the way the Council dealt with a high hedge complaint, reports of breaches of planning control and data protection breaches. We cannot consider matters relating to the high hedge complaint as Mrs X has appealed to the Planning Inspector. This matter is therefore outside our jurisdiction. The breaches of planning control have been resolved therefore further investigation will not lead to a different outcome. Finally, it is reasonable to expect Mrs X to complain to the Information Commissioner’s Office about data protection concerns.
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London Borough of Haringey (24 014 544)
Statement Upheld Allocations 22-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the start date of her housing register application. This is because this complaint is late and there is no good reason why Mrs X could not have come to us sooner. We have upheld Mrs X’s complaint about her priority banding. The Council failed to clearly inform Mrs X it would not reassess her priority banding in response to the additional medical documents she submitted. The Council has agreed to apologise to Mrs X for this lack of communication.
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Buckinghamshire Council (24 014 548)
Statement Closed after initial enquiries Other 22-Apr-2025
Summary: We will not investigate Ms X’s complaint about missed social care and education provision. It is unlikely our investigation could achieve a significantly different outcome.
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London Borough of Lambeth (24 014 560)
Statement Closed after initial enquiries Homelessness 22-Apr-2025
Summary: We will not investigate this complaint about the Council making an offer of alternative temporary accommodation which was unsuitable for the applicant’s family needs. There is insufficient evidence of fault causing any significant injustice to the complainant.
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Cheshire East Council (23 021 149)
Statement Upheld Safeguarding 22-Apr-2025
Summary: There was fault in the way the Council carried out a safeguarding enquiry into concerns about a care home. This meant there is uncertainty of what would have happened if the enquiry had been carried out differently. The Council has agreed to apologise, pay a symbolic financial remedy and review its practice.