Decision search
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London Borough of Tower Hamlets (25 003 197)
Statement Upheld Special educational needs 25-Mar-2026
Summary: Miss F complained the Council failed to provide her son with the special educational needs support set out in his EHC plan, delayed issuing a new plan and failed to secure an exam centre for his GCSEs. We found fault which caused Miss F’s son to miss some provision and to miss out on taking most of his GCSEs. The Council has agreed to apologise and make symbolic payments to remedy this injustice.
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Hertfordshire County Council (25 004 379)
Statement Closed after initial enquiries Special educational needs 25-Mar-2026
Summary: Miss X complained the Council named unsuitable schools in her child’s Education, Health and Care Plans and failed to provide them with a suitable education when they could not attend those schools. We cannot investigate this complaint because Miss X appealed the Education, Health and Care Plans to a tribunal and the law says we cannot investigate any matter connected to an appeal made to a tribunal.
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London Borough of Croydon (25 004 635)
Statement Upheld Domiciliary care 25-Mar-2026
Summary: Miss Y complained on behalf of her relative, Ms X, that the Council failed to safeguard Ms X from neglect by her care provider. She said carers did not always stay for the full visit time, did not complete tasks and Ms X did not always have adequate food. Miss Y also said the Council suggested she had a conflict of interest when acting as Ms X’s advocate and did not properly investigate her concerns. We found there is no significant injustice caused by any fault in the Council’s actions.
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Bristol City Council (25 005 256)
Statement Closed after initial enquiries Alternative provision 25-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council failing to provide alternative education for her child, because there is insufficient evidence of fault.
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Statement Upheld Residential care 25-Mar-2026
Summary: Mrs B complained about aspects of care received by her mother in the final months of her life when she lived in one of the Care Provider’s care homes. We found some evidence the Care Provider was at fault, in particular around meals served to the complainant’s mother. But we also found the Care Provider had offered suitable apologies and taken measures to avoid a repeat. We completed our investigation therefore, finding there was no unremedied injustice caused to Mrs B.
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Devon County Council (25 007 581)
Statement Not upheld Special educational needs 25-Mar-2026
Summary: We find no fault in the way the Council handled Mrs X’s complaint about how it assessed and managed her child’s needs.
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London Borough of Enfield (25 008 870)
Statement Upheld Homelessness 25-Mar-2026
Summary: There was fault by the Council. It failed to process her homelessness application; it did not properly consider its duties; nor communicate with Miss X clearly and in good time. The Council’s shortcomings caused Miss X distress, frustration and uncertainty. It should apologise to her, make a symbolic payment, and remind staff of the expectations of government guidance.
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Essex County Council (25 009 009)
Statement Not upheld Transport 25-Mar-2026
Summary: Ms X complains the Council failed to make reasonable adjustments and communicate effectively with her when she applied to renew her blue badge. We have found no evidence of fault by the Council so have completed our investigation.
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Kirklees Metropolitan Borough Council (25 009 501)
Statement Upheld Assessment and care plan 25-Mar-2026
Summary: Mr X complained that the Council had not arranged an advocate for him when he needed this to take part in an assessment of his care and support needs, and took too long to complete a reassessment and reinstate his support. The Council has acknowledged that it was at fault and that Mr X missed out on support that he would have been entitled to. The Council has made several improvements to its services based on its learning from Mr X’s complaint. It will also apologise to Mr X and make a symbolic payment to him in recognition of the impact on him of the missed services.
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London Borough of Bromley (25 009 677)
Statement Upheld Special educational needs 25-Mar-2026
Summary: The Council was at fault for failing to provide Mrs X with the funds to commission her child, W’s, education for one term. It was also at fault for failing to include necessary information in W’s Education, Health and Care (EHC) Plan. The faults meant W missed out on education and caused Mrs X avoidable frustration. The Council will apologise, make a symbolic payment and amend its policy on EHC Plan personal budgets.