Decision search
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Manchester City Council (25 004 949)
Statement Closed after initial enquiries Parking and other penalties 23-Jul-2025
Summary: We will not investigate this complaint about a council-run car park. This is because the injustice Mrs X claims is not the result of any fault by the Council. If Mrs X believes the Council is responsible for the losses she suffered then it would be reasonable for her to make a claim against it a court.
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Ribble Valley Borough Council (24 011 866)
Statement Upheld Enforcement 22-Jul-2025
Summary: Mr B complained the Council failed to act on noise nuisance and breaches of licensing conditions and failed to identify the venue did not have planning permission until 2024. There was some drift in the Council’s decision-making in 2024 and a lack of liaison with the planning department. That left Mr B with some uncertainty. An apology and payment to Mr B, along with reminder to officers, is satisfactory remedy.
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Staffordshire County Council (24 013 429)
Statement Upheld Charging 22-Jul-2025
Summary: Mrs Y complained about the Council’s charging under a Deferred Payment Agreement for the residential care service for her mother. We found fault with the Council in not providing enough information about Deferred Payment Agreements and in the way it calculated care charges. The Council’s fault caused injustice to Mrs Y. The Council has already offered suitable personal remedies and has carried out some service improvements. The Council has agreed to continue improving its services by ensuring more comprehensive information is available for people considering Deferred Payment Agreements.
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Birmingham City Council (24 014 076)
Statement Upheld School transport 22-Jul-2025
Summary: Mr P complains his son was not awarded dedicated home to school transport when the family moved. We find fault with the Council for failing to consider the information Mr P provided, causing him frustration and uncertainty. We have agreed the Council do the appeal again.
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Kent County Council (24 014 235)
Statement Closed after initial enquiries School transport 22-Jul-2025
Summary: We will not investigate this complaint about the Council’s delay in providing information about transport assistance and dealing with Mrs X’s complaint. Mrs X’s son is not entitled to school transport, and she can still appeal this decision or apply to a bursary fund. Therefore, we do not consider Mrs X has suffered sufficient injustice currently to warrant an investigation.
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Teignbridge District Council (24 014 833)
Statement Not upheld Planning applications 22-Jul-2025
Summary: Mr B complained about the Council’s handling of a planning application relating to a development near his property. He complains the Council should not have granted the applicants planning permission. We should not investigate this complaint further. We would be unlikely to recommend a remedy, achieve a meaningful outcome for Mr B, or find evidence of fault in the decision-making process.
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London Borough of Lewisham (24 015 600)
Statement Upheld Homelessness 22-Jul-2025
Summary: Miss X complained the Council did not consider all relevant information in her homelessness application, delayed providing her with suitable accommodation and communicated with her poorly. She says this caused her to be homeless. The Ombudsman finds no fault with the Council’s decision making in assessing Miss X’s homelessness application and suitability of accommodation it provided. The Ombudsman does find fault with the Council’s communication, which caused Miss X limited injustice. The Council has agreed to apologise to Miss X and make a service improvement.
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Bolton Metropolitan Borough Council (24 015 796)
Statement Closed after initial enquiries Child protection 22-Jul-2025
Summary: We cannot investigate this complaint about the Council supporting the separation of Miss X from her children and the placing of them with a person she says is a perpetrator. A court has decided where her children should live, and the matters she complains of either were or could reasonably have been mentioned during those proceedings. A permanent legal bar now prevents us investigating this complaint.
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Swindon Borough Council (24 016 013)
Statement Upheld Other 22-Jul-2025
Summary: Mrs X complained the Council has failed to adequately meet Miss Y’s care and support needs, and to safeguard her from neglect and abuse. We found the Council’s failure to hold a safeguarding planning meeting or complete comprehensive risk assessments was fault. As was the failure to ensure Miss Y received all of the support set out in her support plan. These faults have caused Miss Y and Mrs X an injustice. The Council will apologise and make payments to Miss Y and Mrs X to remedy this.
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Kent County Council (24 016 495)
Statement Not upheld Charging 22-Jul-2025
Summary: Ms D complained the Council did not explain what a third party top up is or explain how the fees for respite care for her mother, Ms M, was calculated. This caused her financial and emotional distress. The Council is not at fault. It explained the fees to Ms D.