What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • North Tyneside Metropolitan Borough Council (25 028 689)

    Statement Closed after initial enquiries Highway repair and maintenance 02-Jul-2026

    Summary: We will not investigate this complaint about highway maintenance and repair because the court is better placed to consider the complaint and it is reasonable to expect Mr Y to go to court about the matter.

  • North Yorkshire Council (25 029 003)

    Statement Upheld Fostering 02-Jul-2026

    Summary: We will not investigate this complaint that the Council asked Ms X to repay overpayments it made to her for foster care. This is because the Council has upheld the complaint and agreed to provide a proportionate remedy during its internal complaints process.

  • Medway Council (25 029 208)

    Statement Closed after initial enquiries Fostering 02-Jul-2026

    Summary: We will not investigate Ms X’s complaint about a foster care matter. This is because the complaint is late and there are no good reasons to investigate now.

  • Newcastle upon Tyne City Council (25 029 505)

    Statement Closed after initial enquiries Highway repair and maintenance 02-Jul-2026

    Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint and it is reasonable to expect Mr Y to go to court about the matter.

  • Adur District Council (26 005 996)

    Statement Closed after initial enquiries Parking and other penalties 02-Jul-2026

    Summary: We will not investigate this complaint about a parking penalty charge notice as ultimately Mrs X could have asked the court to consider her case.

  • Portsmouth City Council (26 007 414)

    Statement Closed after initial enquiries Child protection 02-Jul-2026

    Summary: We cannot investigate this complaint about X’s contact with the Council, relating to child arrangements. This is because the law does not allow us to consider complaints about matters where there are ongoing court proceedings for related matters.

  • Suffolk County Council (26 008 102)

    Statement Closed after initial enquiries Other 02-Jul-2026

    Summary: We will not investigate Mr B’s complaint about delay by the Council investigating his complaint. This is because the alleged fault has not caused Mr B a significant injustice.

  • Nottinghamshire County Council (26 008 197)

    Statement Closed after initial enquiries Highway repair and maintenance 02-Jul-2026

    Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

  • Southend-on-Sea City Council (25 027 220)

    Statement Closed after initial enquiries Trees 02-Jul-2026

    Summary: We will not investigate Ms X’s complaint about the Council’s decision not to carry out work on a tree to prevent it causing damage to her property. It is reasonable for Ms X to challenge the Council’s decision in court.

  • Stoke-on-Trent City Council (25 027 609)

    Statement Closed after initial enquiries Other 02-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council issuing him a Fixed Penalty Notice for fly tipping. This is because Mr X can use his right to raise a defence against the issuing of the Notice in the magistrates court if he believes it was wrongly issued.

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