Decision search
Your search has 59748 results
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London Borough of Tower Hamlets (25 013 744)
Statement Closed after initial enquiries Homelessness 02-Sep-2026
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s homelessness application. It was reasonable for him to challenge the review decision by appealing under the Housing Act 1996 provisions.
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London Borough of Camden (25 013 950)
Statement Closed after initial enquiries Homelessness 02-Sep-2026
Summary: We will not investigate Ms X’s complaint regarding the suitability of her accommodation. This is because in part, Ms X appealed the matter to a county court and in part there is no more worthwhile outcome achievable through further investigation.
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Oxford City Council (25 014 293)
Statement Upheld Homelessness 02-Sep-2026
Summary: The Council failed to meet and delayed in its homelessness duties towards Mrs X. These faults caused her to remain in unsuitable accommodation and be awarded an incorrect housing band. Further injustice has been caused by poor complaint handling. The Council has agreed to apologise, provide services to and make a payment to Mrs X for the injustice caused. It has also agreed to service improvements to prevent recurrence of the faults identified.
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London Borough of Haringey (25 014 726)
Statement Upheld Other 02-Sep-2026
Summary: Miss X complained the Council would not fund the full cost of a placement at their preferred care home for Mr Y and asked the family to pay a significant weekly top up. We found the Council’s failure to offer Mr Y suitable alternative accommodation which did not require a top up is fault. As was the significant delay in responding to Miss X’s complaint. These faults caused Mr Y and his family distress, frustration and uncertainty. The Council will apologise and make a payment to Miss X. It will also remind staff of the need to ensure there is a genuine choice of accommodation and review its processes.
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Sandwell Metropolitan Borough Council (25 015 724)
Statement Upheld Special educational needs 02-Sep-2026
Summary: The Council was at fault for delay in consulting schools and its poor communication. It also failed to ensure Y received any special educational provision between September 2025 and May 2026. It has agreed to apologise to Miss X and make a payment to acknowledge Y’s loss of education provision, and the frustration and uncertainty caused. It has also agreed to review its process for overseeing part-time timetables.
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London Borough of Hillingdon (25 015 965)
Statement Upheld Homelessness 02-Sep-2026
Summary: The Council was at fault. It delayed progressing Mr X’s homelessness application by failing to make timely and appropriate enquiries into Mr X’s evidence. This caused Mr X uncertainty and avoidable distress. The Council agreed to apologise and make a payment to remedy this injustice. The Council was also at fault for failing to offer Mr X reasonable adjustments due to his disabilities. This caused further avoidable distress. The Council has already apologised and put measures in place to support Mr X going forward. I consider that sufficient to remedy the injustice this caused Mr X. The Council agreed to make service improvements.
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Bury Metropolitan Borough Council (25 018 045)
Statement Upheld Special educational needs 02-Sep-2026
Summary: Miss X complained about the Council’s handling of her child Y’s special educational needs between June 2024 and May 2025. We found the Council at fault because it failed to complete the annual review process within the statutory timescales, failed to consider its duty to provide alternative education under section 19 of the Education Act 1996, failed to secure the special educational provision in Y's EHC Plan as required by section 42 of the Children and Families Act 2014, and delayed responding to Miss X's complaints. These failings caused Y to miss approximately one and a half school terms of education and special educational provision and caused Miss X avoidable distress, uncertainty, frustration and time and trouble. The Council has agreed to apologise, make a payment to Miss X and take steps to improves its services.
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London Borough of Hammersmith & Fulham (25 021 068)
Statement Upheld Homelessness 02-Sep-2026
Summary: We have upheld this complaint about the Council’s failure to provide interim accommodation for Mr X when he left prison, causing him to be street homeless. The Council has agreed to resolve the complaint early by apologising, paying Mr X £1,600 and making improvements to its service.
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London Borough of Southwark (25 021 736)
Statement Closed after initial enquiries Homelessness 02-Sep-2026
Summary: We will not investigate this complaint about Ms X’s housing. This is because the complaint in part carries a right of appeal to a county court which it is reasonable for Ms X to use. Regarding the other part of her complaint, there is not enough evidence of fault to warrant further investigation.
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London Borough of Brent (25 021 976)
Statement Closed after initial enquiries Homelessness 02-Sep-2026
Summary: We will not investigate Mr X's complaint about the Council's handling of his homelessness application. An investigation is unlikely to achieve the outcome he desires and he could ask for a review of any accommodation offers he receives which he belives are unsuitable.