Decision search
Your search has 56552 results
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London Borough of Tower Hamlets (25 015 888)
Statement Upheld Special educational needs 25-Mar-2026
Summary: Miss F complained about the Council’s decisions not to assess her son’s education, health and care needs and not to issue an education, health and care plan and that it wrongly asked her to submit a new request for an assessment. We found it was fault for the Council to ask Miss F to request a new needs assessment. This caused distress and frustration, a delay in issuing the education, health and care plan, and a loss of education. The Council has agreed to make a symbolic payment to remedy this.
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Warrington Council (25 015 969)
Statement Closed after initial enquiries Charging 25-Mar-2026
Summary: We will not investigate this late complaint about the Council including Mr Y’s charges for care in Mrs Y’s deferred payment agreement. There is not a good reason for the delay in the matter being brought to the Ombudsman. In any event, further investigation would not achieve a different outcome.
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Coventry City Council (25 016 043)
Statement Closed after initial enquiries Other 25-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of safeguarding concerns because there is not enough evidence of fault.
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Brighton & Hove City Council (25 016 432)
Statement Closed after initial enquiries Special educational needs 25-Mar-2026
Summary: We will not investigate this complaint about a lack of special education provision. The Council investigated Miss X’s concerns and said it would organise an annual Education, Health, and Care Plan review for Miss X’s child. Given these actions, it is unlikely we would find fault with the Council’s response and we cannot achieve what Miss X is looking for.
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North Yorkshire Council (25 016 435)
Statement Closed after initial enquiries Child protection 25-Mar-2026
Summary: We will not investigate this complaint about Mr X’s contact with his children and the Council’s refusal to consider his complaint under the statutory children’s complaints procedure. There is not enough evidence of fault in the Council’s actions to warrant us investigating. Also, the Information Commissioner is better placed to consider the part of the complaint about requests for information, and we cannot achieve the outcome Mr X wants.
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London Borough of Barnet (25 016 436)
Statement Closed after initial enquiries Special educational needs 25-Mar-2026
Summary: We cannot investigate Miss X’s complaint about the education provided to her child because she has appealed to the Tribunal.
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Kent County Council (25 016 530)
Statement Closed after initial enquiries Assessment and care plan 25-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s actions in relation to his parent’s care and support needs. This is because the complaint is late and there are no good reasons why he did not complain to us sooner.
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London Borough of Merton (25 016 622)
Statement Closed after initial enquiries Parking and other penalties 25-Mar-2026
Summary: We cannot investigate Ms X’s complaint about the Council’s handling of a penalty charge notice. This is because she has sought a remedy through the Traffic Enforcement Centre at Northampton County Court and if she wishes to challenge the penalty charge notice itself it would be reasonable for her to use the statutory appeals process.
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London Borough of Camden (25 016 675)
Statement Closed after initial enquiries Enforcement 25-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a breach of planning control. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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West Sussex County Council (25 016 699)
Statement Closed after initial enquiries Special educational needs 25-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to provide suitable education for Mrs X’s child Y. This is because an investigation would be unlikely to result in a different outcome.