Decision search
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Devon County Council (24 011 453)
Statement Not upheld Transport 21-Apr-2025
Summary: Miss X complained the Council failed to properly consider her blue badge applications under the hidden disabilities criteria. She said this negatively impacts her due to the anxiety and stress she experiences when travelling. We did not find the Council at fault for how it decided to decline her applications.
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Cumberland Council (24 011 491)
Statement Upheld Safeguarding 21-Apr-2025
Summary: Mr and Mrs X complained the Council failed to inform them of the outcome of a safeguarding investigation, which caused them distress and uncertainty. The Council has accepted fault and apologised. This is appropriate to remedy the injustice caused. The Council also delayed responding to their complaints, which was fault and this caused them further uncertainty. The Council has agreed to apologise and make a service improvement.
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London Borough of Bromley (24 011 536)
Statement Upheld Special educational needs 21-Apr-2025
Summary: Mx G complained the Council failed to issue an education, health and care (EHC) plan after a review, delayed completing a reassessment of her needs, did not secure educational provision in accordance with her existing EHC plan, and failed to honour an agreement to provide a personal budget to fund her provision, meaning her mother, Mrs P, had to do this instead. We consider the Council was at fault on all points of complaint. This caused uncertainty and distress to Mx G and Mrs P, for which the Council has agreed to apologise and offer a financial remedy.
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London Borough of Barnet (24 013 315)
Statement Upheld Other 21-Apr-2025
Summary: Miss X complained about a lack of social care support for her disabled child, Y. The Council failed to investigate Miss X’s complaint under the statutory children’s complaints procedure. The Council has now started an investigation under the statutory procedure. It agreed to apologise to Miss X and pay her £100 to acknowledge the frustration and time and trouble caused to her.
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Hertfordshire County Council (24 013 472)
Statement Not upheld Special educational needs 21-Apr-2025
Summary: Mr X complained the Council failed to provide suitable education for his child, Z, when Z missed significant amounts of education over several years. We have not investigated this complaint. This is because most of the complaint is late and because investigating the other part would not lead to a worthwhile outcome, nor the outcome Mr X is seeking.
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Manchester City Council (24 014 014)
Statement Not upheld School admissions 21-Apr-2025
Summary: Mrs X complained that the Council failed to follow procedures when it rejected her school admissions appeal against the decision to place her child (Y) in a school closer to their home. The Council considered Mrs X’s application and appeal in line with the relevant law and policies without fault.
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Coventry City Council (24 014 365)
Statement Upheld Refuse and recycling 21-Apr-2025
Summary: Miss X complains the Council delayed in providing her a replacement refuse bin and failed to respond to her complaint. We find fault with the Council for delay and have recommended a symbolic payment for the frustration and distress caused.
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St Helens Metropolitan Borough Council (24 014 815)
Statement Not upheld Other 21-Apr-2025
Summary: Miss J complained the Council has lost the deeds to her late father’s house, making it difficult to sell and possibly reducing its value. We have decided to discontinue this investigation. This is because we cannot practically investigate the loss of the deeds, and claims for significant financial loss should be made to the courts.
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London Borough of Hounslow (23 018 575)
Statement Closed after initial enquiries Private housing 21-Apr-2025
Summary: We cannot investigate this complaint about a Council decision to issue an Emergency Prohibition Order for Ms X’s property. The matter has already been considered by a tribunal.
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Bath and North East Somerset Council (24 001 607)
Statement Upheld Assessment and care plan 21-Apr-2025
Summary: Mrs X complains the Council has failed to assess her sister’s needs properly and has failed to get the deprivation of her sister’s liberty authorised. The Council has delayed in reviewing her sister’s needs and in applying to have the deprivation of her liberty authorised. It also failed to ensure she received a consolidated response to all her concerns. The Council needs to apologise to Mrs X for the distress it has caused. It also needs to apply to the Court of Protection to have the deprivation of her sister’s liberty authorised and take action to improve its services.