Decision search
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Warwickshire County Council (25 015 472)
Statement Upheld Special educational needs 01-Sep-2026
Summary: Miss X complains the Council did not deal with her son Y’s education properly, resulting in loss of educational provision. The Council is at fault because it delayed issuing Y’s Education Health and Care (EHC) Plan and did not consider whether it had a duty to provide s19 alternative education until after Y’s EHC plan had been finalised. Miss X suffered delayed appeal rights and Y suffered missed educational provision. The Council has already remedied the delay to Y’s EHC Plan. The Council should apologise to Miss X and make a symbolic payment to her.
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London Borough of Redbridge (25 015 612)
Statement Upheld Transition from childrens services 01-Sep-2026
Summary: The Council was at fault for failing to review Ms Y’s package of care after she transitioned to Adult Social Care. There was also fault in the Council’s communication with Ms Y’s mother Miss X. The Council will apologise and make a symbolic payment to acknowledge the avoidable uncertainty and frustration caused. It will also take steps to prevent the recurrence of the same fault.
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London Borough of Tower Hamlets (25 015 723)
Statement Upheld Allocations 01-Sep-2026
Summary: Mrs X complained about the Council’ failure to honour an agreement to secure suitable accommodation following an allocations mistake. We found the Council to be at fault. This caused Mrs X and her family to live in overcrowed conditions for longer than necessary, as well as significant distress and frustration. To remedy this injustice, the Council agreed to apologise, make a symbolic payment and make Mrs X a direct offer of the first, available, suitable property.
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Essex County Council (25 016 267)
Statement Upheld School transport 01-Sep-2026
Summary: Miss X complained about transport arrangements made for her son (Y) by the Council. We found fault with the Council for its failure to carry out a risk assessment, make suitable transport arrangements and communicate with Miss X effectively. The Council’s fault caused injustice to Miss X as she had to take Y to school for six weeks after his exclusion from transport arranged by the Council. The Council has already offered reimbursement of Miss X’s travel expenses. The Council has also agreed to apologise and make a symbolic distress payment.
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Teignbridge District Council (25 016 937)
Statement Upheld Parking and other penalties 01-Sep-2026
Summary: Mrs X complained about the Council’s decision to remove the one-hour free car parking for Blue Badge holders from the Council car parks without prior consultation and an appropriate equality impact assessment. There was fault in the way the Council made its decision to remove the free one-hour car parking. The Council also failed to address Mrs X’s concerns properly. The Council’s faults caused Mrs X avoidable uncertainty and frustration. The Council will apologise to Mrs X to acknowledge the avoidable uncertainty and frustration caused. It will also review its equality impact assessment and take steps to prevent recurrence of the fault.
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North Northamptonshire Council (25 017 296)
Statement Upheld Special educational needs 01-Sep-2026
Summary: There was fault by the Council. It did not send a final Education, Health and Care Plan in time for a parent to appeal to the SEND tribunal. When the Council became aware that a child was not attending the setting named in the Plan, no action was taken to ensure the provision in the Plan was delivered as the Council promised in its official complaint response. An apology, payment and review of procedures remedies the injustice from the loss of education to the child and distress to the parent.
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Liverpool City Council (25 019 014)
Statement Upheld Special educational needs 01-Sep-2026
Summary: Mrs X complained the Council did not secure appropriate provision for her son in line with his Education, Health and Care Plan when he stopped attending school. The Council offered a remedy as it accepted fault with not complying with its legal duties and poor communication. This caused significant distress and frustration for the family, and her son missed out on provision he was entitled to. The Council agreed to pay an increased symbolic payment to reflect the injustice caused.
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Telford & Wrekin Council (25 020 702)
Statement Upheld Special educational needs 01-Sep-2026
Summary: We find the Council was at fault for failing to ensure that Mrs X’s child received the Speech and Language Therapy in their Education, Health and Care Plan. To remedy the injustice, the Council has agreed to produce an action plan to explain how it intends to deliver the missed therapy provision, review its commissioning arrangements to ensure continuity of provision in the event of similar circumstances, and make a symbolic payment to Mrs X for the distress caused.
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Herefordshire Council (25 021 438)
Statement Closed after initial enquiries Planning applications 01-Sep-2026
Summary: We will not investigate this complaint about how the Council considered a late technical submission in a planning application. This is because we have decided any injustice to Mr X is not significant enough to justify our involvement.
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Cambridge City Council (25 021 975)
Statement Closed after initial enquiries Homelessness 01-Sep-2026
Summary: We will not investigate Mr Y’s complaint against the Council decision to refer him to another local authority. This is because it is unlikely that an investigation would achieve the outcome he wants. Mr Y had statutory review rights, and it was reasonable for him to use the review and appeals procedure to challenge this decision.