Decision search
Your search has 56552 results
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London Borough of Bexley (25 005 775)
Statement Not upheld Homelessness 24-Mar-2026
Summary: There is no evidence of fault by the Council. The Council emailed Miss X to tell her she did not need to move out of her Temporary Accommodation. Miss X says she did not receive this, but there is not enough evidence to reach a conclusion the email was not delivered.
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London Borough of Waltham Forest (25 005 931)
Statement Upheld Homelessness 24-Mar-2026
Summary: Ms X complains the Council mishandled and delayed dealing with her homelessness application putting her at risk from an abusive ex-partner causing distress. We found service failure by the Council as it was unable to move Ms X to more suitable accommodation immediately due to a lack of available accommodation but it was working proactively with Ms X to secure accommodation. But this fault did not cause an injustice to Ms X. So, we have completed our investigation.
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London Borough of Hounslow (25 006 611)
Statement Upheld Council tax 24-Mar-2026
Summary: Mr X complained the Council incorrectly advised him he was due a council tax refund of £5,750.75 and agreed to send him the money. The Council later said Mr X was not due a refund. By then, Mr X had spent savings and borrowed money based on the Council’s advice, causing emotional distress. The Council was at fault for giving Mr X incorrect advice about his eligibility for a refund. The Council agreed to pay Mr X an increased distress payment for raising his expectations and for the distress and uncertainty its fault caused him.
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London Borough of Lambeth (25 007 836)
Statement Upheld Homelessness 24-Mar-2026
Summary: Ms X complained the Council has delayed moving her to alternative suitable temporary accommodation. We find the Council was at fault for its delay in moving Ms X to alternative suitable temporary accommodation. This means Ms X has been deprived of living in suitable accommodation. The Council has agreed to apologise to Ms X and make a payment to her.
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London Borough of Lambeth (25 007 893)
Statement Upheld Antisocial behaviour 24-Mar-2026
Summary: Mr X complains the Council has failed to prevent fly-tipping near his home. Mr X says the Council confirmed it had put signs up near his home when this was not the case. Mr X says this has caused him distress and frustration. We have found fault in the Councils actions for providing incorrect information to Mr X. The Council has agreed to write to Mr X to apologise, pay him a financial payment and takes further action to resolve the issue.
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Transport for London (25 008 914)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2026
Summary: We will not investigate this complaint about a penalty charge notice for a congestion charge contravention. This is because it would have been reasonable for Mr X to make representations to Transport for London and appeal to London Tribunals.
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Devon County Council (25 009 679)
Statement Upheld Special educational needs 24-Mar-2026
Summary: Mrs X complained the Council delayed completing the Education, Health and Care (EHC) Needs Assessment and EHC Plan for her daughter, Y, and failed to provide alternative educational provision when Y could not attend school full-time due to her needs. We find the Council at fault for significant delays in the EHC process. The Council has agreed to apologise and pay Mrs X £500 to recognise the distress and uncertainty caused.
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Watford Borough Council (25 009 804)
Statement Not upheld Homelessness 24-Mar-2026
Summary: Mr F complained about the way the Council dealt with his homeless application. We have ended our investigation. This is because Mr F has appealed to the Court about the Council’s decision, which means we cannot investigate.
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East Riding of Yorkshire Council (24 019 460)
Statement Upheld Assessment and care plan 24-Mar-2026
Summary: Mrs D complained about the Council’s social care assessment and care planning for her daughter, Miss B. We found delay reviewing Miss B’s care and support needs and delay responding to the complaints which caused injustice. The Council has agreed to make symbolic payments to Miss B and Mrs D to remedy this.
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Kirklees Metropolitan Borough Council (24 021 816)
Statement Upheld Alternative provision 24-Mar-2026
Summary: The Council was at fault for not considering if it owed a section 19 duty to secure suitable alternative education for Miss X’s child (Y) after they stopped attending school. The Council has agreed to apologise and make a symbolic payment to remedy the distress, frustration and uncertainty caused.