What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • London Borough of Brent (26 008 351)

    Statement Closed after initial enquiries Parking and other penalties 03-Jul-2026

    Summary: We cannot investigate this complaint about the Council issuing a parking penalty which it refused to withdraw. It was reasonable for Mr X to appeal to the parking Adjudicator at the London Tribunals which is the body best placed to consider traffic and parking penalties.

  • Transport for London (26 009 764)

    Statement Closed after initial enquiries Traffic management 03-Jul-2026

    Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged traffic contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure.

  • Liverpool City Council (25 010 889)

    Statement Upheld Antisocial behaviour 03-Jul-2026

    Summary: Mr X complained about how the Council considered his Anti-Social Behaviour case review requests. The Council was at fault for delay in dealing with Mr X’s requests, causing uncertainty and frustration. The Council has agreed to apologise to Mr X, make a payment to recognise the injustice and act to prevent recurrence.

  • Devon County Council (25 023 407)

    Statement Closed after initial enquiries Child protection 03-Jul-2026

    Summary: We will not investigate this complaint that the Council has failed to act to support the complainant and her daughter, leading to the complainant becoming alienated from her family. This is because the complaint concerns matters which have been, or can be, considered and decided in court.

  • London Borough of Hackney (25 023 050)

    Statement Closed after initial enquiries Alternative provision 03-Jul-2026

    Summary: We will not investigate this complaint that the Council failed to make alternative educational provision for the complainant’s child while she was out of school. There is insufficient evidence of fault on the Council’s part to warrant investigation.

  • Central Bedfordshire Council (25 030 885)

    Statement Closed after initial enquiries Licensing 02-Jul-2026

    Summary: We will not investigate Ms X’s complaint about a variation to a premises licence. Ms X is not the licence holder, so any fault has not caused her a personal injustice.

  • Slough Borough Council (25 031 169)

    Statement Closed after initial enquiries Refuse and recycling 02-Jul-2026

    Summary: We will not investigate Miss X complaint that the Council are responsible for the loss of a strap used to secure her bin. Any claimed injustice is not significant enough to justify an investigation.

  • Birmingham City Council (25 031 805)

    Statement Closed after initial enquiries Refuse and recycling 02-Jul-2026

    Summary: We cannot investigate this complaint about recycling collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.

  • Central Bedfordshire Council (26 000 772)

    Statement Closed after initial enquiries Other 02-Jul-2026

    Summary: We will not investigate Ms X’s complaint about the Council's response to her complaint about a councillor’s conduct and a failure to meet her reasonable adjustments during its complaint handling. There is insufficient evidence of fault and any injustice is not significant enough to warrant our involvement.

  • Bournemouth, Christchurch and Poole Council (25 025 610)

    Statement Closed after initial enquiries Council tax 02-Jul-2026

    Summary: We will not investigate this complaint about a council tax discount. This is because Mr X can appeal to a Tribunal regarding the Council’s decision.

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