Decision search
Your search has 54124 results
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Basildon Borough Council (24 018 654)
Statement Upheld Homelessness 20-Oct-2025
Summary: The Council was at fault for failing to provide suitable housing for Miss X and her family when she became homeless. This meant she stayed in unsuitable accommodation for three weeks and experienced avoidable distress. To remedy Miss X’s injustice, the Council will apologise and make a symbolic payment.
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Kent County Council (24 018 698)
Statement Upheld Special educational needs 20-Oct-2025
Summary: Mrs C complained the Council failed to put in place education provision for her son, delayed issuing a final EHC Plan following a review and failed to carry out an annual review in 2024. There is evidence of delay issuing an EHC Plan following a review, delay carrying out a second annual review and failure to engage with Mrs C about the education available to her son. That delayed Mrs C’s right of appeal and meant her son missed out on special educational needs provision. The remedy the Council has already offered is satisfactory, along with an agreement to issue a final EHC Plan.
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London Borough of Lewisham (24 019 045)
Statement Closed after initial enquiries Homelessness 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s refusal to re-imburse costs of a carpet in temporary accommodation which it offered to the complainant. Any further investigation would not lead to a different outcome.
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London Borough of Lambeth (24 021 371)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision that a breach of a section 106 legal agreement has not occurred. We have not seen enough evidence of fault in the way the Council considered the matter.
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Reigate & Banstead Borough Council (24 022 460)
Statement Not upheld Allocations 20-Oct-2025
Summary: Miss D complains the Council incorrectly assessed her housing need. I have not found evidence of fault by the Council.
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Sandwell Metropolitan Borough Council (24 009 565)
Statement Upheld Allocations 20-Oct-2025
Summary: Mr A complained that the Council has not moved him and his family although it has accepted he is in unsuitable accommodation. We found the Council is at fault and this delay has caused Mr A an injustice. We have recommended a financial remedy, which the Council has agreed to.
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London Borough of Newham (24 009 777)
Statement Upheld Homelessness 20-Oct-2025
Summary: Ms X complained about the Council’s failure to provide suitable temporary accommodation and promptly respond to her reports of disrepair. We found the Council was at fault because it took too long to carry out a suitability review. There was also fault with the Council’s complaint handling and the actions of the Council’s contractor. The Council already accepted some fault and provided a partial remedy in response to her complaint. To remedy the outstanding injustice caused by the additional areas of fault we identified, the Council agreed to apologise and make a further symbolic payment to Ms X. It will also take action to improve its service.
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Wigan Metropolitan Borough Council (24 012 402)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision not to progress Mr X’s representations under the three-part children act procedure. It is unlikely we would find fault.
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Leicestershire County Council (24 013 450)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate Miss X’s complaint about the actions of the Council’s children’s services. This is because it concerns matters that have either been considered in court or can be raised with another body.
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Lancashire County Council (24 013 473)
Statement Closed after initial enquiries Charging 20-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to charge his mother, Ms Y, for the care it provided to her. This is because the complaint is late and there are no good reasons why Mr X did not complain sooner. Furthermore, it is unlikely we would find sufficient evidence of fault by the Council.