Decision search
Your search has 59748 results
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Birmingham City Council (25 003 098)
Statement Upheld Special educational needs 02-Sep-2026
Summary: We found fault with the Council in delaying Y’s annual review, in its handling of EOTAS funding and transport funding, in its communication and case management, and in the way it secured the laptop / ICT provision in Section F of Y’s EHC Plan. This caused Mrs X injustice in the form of avoidable frustration, uncertainty, distress, and time and trouble. The delayed annual review also caused Y injustice through delayed access to additional provision later agreed following mediation. The Council has accepted our recommendations.
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Royal Borough of Kingston upon Thames (26 015 114)
Statement Closed after initial enquiries School transport 02-Sep-2026
Summary: We will not investigate this complaint about school transport because there is not enough evidence of fault to justify an investigation.
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Watford Borough Council (26 015 297)
Statement Closed after initial enquiries Leisure and culture 02-Sep-2026
Summary: We will not investigate this complaint about the Council’s cancellation policy for leisure centre classes. This is because an investigation would not achieve a meaningful outcome and the alleged fault has not caused Mr B a significant injustice.
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Swindon Borough Council (26 015 760)
Statement Closed after initial enquiries Building control 02-Sep-2026
Summary: We will not investigate Ms B’s complaint that the Council was at fault for the way it inspected the construction of an extension to her property under the building regulations. This is because an investigation would not achieve a meaningful outcome.
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Worcestershire County Council (26 016 320)
Statement Closed after initial enquiries Safeguarding 02-Sep-2026
Summary: We will not investigate this complaint about the Council not involving Mr X in decisions about a relative’s care. This is because any injustice is not significant enough to justify our involvement.
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The Newcastle Upon Tyne Hospitals NHS Foundation Trust (25 005 718a)
Statement Closed after initial enquiries Hospital acute services 01-Sep-2026
Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the Council and NHS Trust have accepted fault about the DoLS arrangements and complaint handling. They have apologised and taken action to improve. We are unlikely to achieve more by investigating.
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The Newcastle Upon Tyne Hospitals NHS Foundation Trust (25 005 718b)
Statement Closed after initial enquiries Hospital acute services 01-Sep-2026
Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the Council and NHS Trust have accepted fault about the DoLS arrangements and complaint handling. They have apologised and taken action to improve. We are unlikely to achieve more by investigating.
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Bath and North East Somerset Council (25 010 461)
Statement Upheld Special educational needs 01-Sep-2026
Summary: The Council did not notify Mrs Y of its decision following D's annual review in October 2024 and did not issue an amended EHC Plan until almost one year later. There is no evidence to show the Council considered or recorded whether it owed D a duty under Section 19 of the Education Act 1996 when it became aware they were not attending school. This fault frustrated Mrs Y’s right of appeal and caused uncertainty about whether D should have received additional support sooner. The Council will apologise, make a symbolic payment and complete some improvements to its service.
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Oldham Metropolitan Borough Council (25 014 234)
Statement Not upheld Domiciliary care 01-Sep-2026
Summary: The Council was not at fault in deciding to trial home care for Mrs Y. It completed the relevant assessments and considered the risks before making its decision. Where there is no evidence of fault in the decision-making process, the Ombudsman cannot question the merits of the decision itself.
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North Northamptonshire Council (25 015 302)
Statement Not upheld Assessment and care plan 01-Sep-2026
Summary: There is no evidence of fault by the Council. It properly assessed Ms X’s needs and offered commissioned care to meet her eligible needs while her preferred PA arrangement was explored. Ms X declined the care offered on more than one occasion.