Decision search
Your search has 59748 results
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London Borough of Southwark (25 000 227)
Statement Upheld Homelessness 03-Sep-2026
Summary: Ms B complained about how the Council dealt with her family’s situation after she approached it as homeless when family members were at risk of domestic abuse. The Council offered unsuitable interim accommodation, delayed making a decision on its relief duties and discharged its duties by placing them in unsuitable private rented accommodation. We uphold the complaint due to multiple faults by the Council. This meant Ms B and her family were in unsuitable accommodation, that could likely have been avoided, but for the fault. The Council has agreed to our recommendations.
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London Borough of Haringey (26 015 148)
Statement Closed after initial enquiries Other 03-Sep-2026
Summary: We will not investigate this complaint about children’s services. The law prevents us from investigating complaints about what happened in court. Additionally, Social Work England are better placed to consider and decide if social workers are meeting their professional standards.
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London Borough of Hounslow (26 015 211)
Statement Closed after initial enquiries Parking and other penalties 03-Sep-2026
Summary: We will not investigate Mrs B’s complaint that the Council is not taking action about parked cars blocking access to her driveway. This is because there is not enough evidence of fault to justify an investigation.
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Plymouth City Council (26 015 377)
Statement Upheld Parking and other penalties 03-Sep-2026
Summary: We will not investigate this complaint about a parking penalty charge notice as the Council has cancelled it and apologised. I do not consider there is sufficient remaining injustice to warrant our further involvement.
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Cumberland Council (26 015 696)
Statement Closed after initial enquiries Other 03-Sep-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to redact information about him in a report. This is because there is another body better placed to consider this complaint.
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Worcestershire County Council (26 015 905)
Statement Closed after initial enquiries Trading standards 03-Sep-2026
Summary: We will not investigate this complaint about the actions of trading standards several years ago. This is because it is made late and I see no good reason to consider it now.
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London Borough of Newham (25 007 153)
Statement Upheld Public transport 02-Sep-2026
Summary: Mr X complained how the Council handled his application for a Freedom Pass. We find the Council was at fault for failing to explain why it would not accept Mr X’s medical documentation. It was also at fault for failing to evidence it had considered exercising discretion in Mr X’s case given the issues he had using the system and for how it handled his complaint. These faults caused Mr X frustration, upset and uncertainty. The Council has agreed to apologise to Mr X and make a payment to him.
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Eastbourne Borough Council (25 009 453)
Statement Closed after initial enquiries Other 02-Sep-2026
Summary: We will not investigate this complaint about the Council’s handling of a planning application because there is not enough evidence of fault.
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London Borough of Camden (25 010 167)
Statement Upheld Allocations 02-Sep-2026
Summary: We have upheld this complaint about delays in carrying out housing reviews. The Council has agreed to resolve this complaint early by demonstrating that it is carrying out service improvements to prevent recurrence of the fault in future.
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East Sussex County Council (25 011 311)
Statement Upheld Assessment and care plan 02-Sep-2026
Summary: The Council was at fault for delaying Mrs Y’s financial assessment and for failing to establish appropriate support and communication arrangements for Mrs Y when it shared her care plan and financial assessment letters to ensure she received and understood the information sent to her. This caused avoidable distress and uncertainty for Mrs Y about the amount she would be required to contribute towards her care. The Council was not at fault for arranging a care package to meet Mrs Y’s assessed eligible needs, and there is no evidence to conclude the care package was unnecessary. The Council agreed to apologise and make a payment to Mrs Y to remedy the injustice caused. The Council agreed to further make a service improvement.