Decision search
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London Borough of Southwark (25 012 886)
Statement Upheld Allocations 02-Jul-2026
Summary: Mr Y complained on behalf of Mrs X and Mr X about delays in the Council's handling of their housing register application and related bidding access. There is fault in the Council’s actions because it delayed progressing the application, failed to properly consider the impact of those delays, and did not adequately address the rehousing issues raised through its complaints process. This caused distress, uncertainty and time and trouble, and resulted in a loss of opportunity to bid for suitable accommodation sooner. The Council agreed with recommended actions to remedy the injustice.
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Essex County Council (25 013 401)
Statement Upheld Special educational needs 02-Jul-2026
Summary: The Council delayed assessing Miss X’s child Y and issuing their Education, Health and Care Plan. This caused Miss X uncertainty and frustration and delayed her right of appeal to the Tribunal. I cannot say this resulted in Y missing out on the provision in the Plan as Y struggled to engage with education during this time. The Council has agreed to apologise and make a payment to Miss X. The Council was not at fault for its efforts to commission and review Y’s alternative education during this time.
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Dudley Metropolitan Borough Council (25 013 490)
Statement Upheld Other 02-Jul-2026
Summary: The Council delayed taking steps to explore suitable supported living accommodation for Mr and Mrs B in their preferred location. It also delayed initiating the continuity of care process. The Council has agreed to apologise and make a symbolic payment to Mr and Mrs B. It has also agreed to make service improvements.
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London Borough of Wandsworth (25 013 895)
Statement Upheld Allocations 02-Jul-2026
Summary: The Council was at fault. It delayed responding to Ms X’s homelessness application, delayed accepting it owed Ms X a relief duty, communicated poorly with Ms X about a temporary accommodation property and delayed providing Ms X suitable accommodation. This caused Ms X distress, uncertainty and frustration. The Council will apologise and pay Ms X a symbolic payment. The Council has already put service improvements in place.
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Cheshire East Council (25 014 332)
Statement Upheld Allocations 02-Jul-2026
Summary: Mr X complained the Council has failed to adequately address his family’s housing priority and adaptation needs. We found the Council’s failure to record how it determined an extension to Mr X’s current property would not be feasible is fault. As are the Council’s delays and poor communication. These faults have caused Mr X avoidable distress and uncertainty over an extended period. The Council will apologise and make a payment to Mr X. It will also carry out a feasibility assessment to determine whether adaptations or an extension to Mr X’s home are reasonable and practicable.
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Devon County Council (25 014 547)
Statement Upheld Special educational needs 02-Jul-2026
Summary: Mrs B complained that the Council, in respect of her son Mr C delayed in completing an Education, Health and Care (EHC) assessment and issuing a final EHC Plan and failed to consider its section 19 duty to make alternative provision between October 2023 and March 2024. We found fault in the actions of the Council. The Council has agreed to apologise, make a symbolic payment and improve its procedures for the future.
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Surrey County Council (25 015 183)
Statement Upheld Special educational needs 02-Jul-2026
Summary: Miss H complains the Council failed to put adequate support in place for her son when he could not attend school, meaning he lost over a year of education. It twice refused to issue an Education, Health and Care Plan and later, would not agree to her request for a review. Most of Miss H’s complaint is outside the Ombudsman’s jurisdiction due to the appeal rights she had. For the part of her complaint we can look at, the remedy the Council has offered is likely more than the Ombudsman would recommend, we have completed our investigation.
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Essex County Council (25 016 056)
Statement Upheld Assessment and care plan 02-Jul-2026
Summary: There was fault in the way the Council considered Mrs Y's claimed social transport costs, heating and gardening costs as disability-related expenditure. The Council did not provide a clear explanation for refusing these claims and there is no evidence it properly considered Mrs Y's individual circumstances. This caused uncertainty about whether it would have reached a different decision had it done so. There was no fault in the Council's care assessment or support planning for Mrs Y.
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Rother District Council (25 007 902)
Statement Upheld Homelessness 02-Jul-2026
Summary: Ms X complained about the Council’s handling of her homelessness application and said it put her at risk when the safety of her accommodation was compromised. The Council was at fault for failing to properly record its decision-making when considering accommodation options for Ms X. It failed to formally assess and document the suitability of the accommodation it offered and failed to notify Ms X of its suitability decision or her right to request a review. It is also at fault for failing to complete an appropriate risk assessment, and for poor communication. This put Ms X at risk unnecessarily and caused her distress and uncertainty. The Council has agreed to apologise, pay Ms X a symbolic remedy, and implement service improvements.
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London Borough of Haringey (25 008 245)
Statement Upheld Allocations 02-Jul-2026
Summary: Mr X complained about the way the Council dealt with his housing. The Council was at fault for poorly communicating about Mr X’s housing reassessment and delaying in completing a housing review. This caused him frustration and uncertainty. The Council will apologise and make a payment to recognise the injustice caused.