Decision search
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Statement Upheld Safeguarding 22-Apr-2025
Summary: There was fault in the way the care home provided care to Mrs C. This has caused distress to Mrs C and her daughter. The Council has agreed to apologise, pay a financial remedy and carry out a service improvement to address the injustice.
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Nottinghamshire County Council (24 000 188)
Statement Closed after initial enquiries Other 22-Apr-2025
Summary: We cannot investigate Miss X’s complaint about the actions of a social worker team in opening a child protection investigation and related actions concerning Miss X. These matters were raised during court proceedings, and the refusal of a judge to consider them does not affect the legal bar that consequently prevents us investigating.
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Statement Upheld Special educational needs 22-Apr-2025
Summary: Ms A complained that the Council has failed to secure the provision in her child’s Education, Health and Care Plan. She says her child’s health, education and long term development have been negatively impacted by this. We found the Council at fault. The Council has agreed to apologise and provide a payment to Ms A and to her child in recognition of the injustice caused.
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Wychavon District Council (24 015 314)
Statement Closed after initial enquiries Planning applications 22-Apr-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to comply with a decision by the Planning Inspector and incurred her losses of more than £3,000. This is because it would be reasonable for Mrs X to make a claim against the Council at court.
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Bournemouth, Christchurch and Poole Council (24 016 038)
Statement Not upheld Child protection 22-Apr-2025
Summary: Mr X complained the Council breached his human rights in its assessment of the risk he may pose to his child. Mr X would like Council reports about him changed. We have discontinued the investigation because we cannot achieve the outcome Mr X wants.
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London Borough of Havering (24 016 295)
Statement Upheld Parking and other penalties 22-Apr-2025
Summary: Miss X complained the Council took six weeks to respond to her request to pay a Penalty Charge Notice (PCN) in instalments. Miss X says this meant she did not have the opportunity to pay the PCN at the discounted rate and it then issued the charge certificate further increasing the penalty by £65. The Council was not at fault for charging Miss X the full amount of the PCN as this was in line with its payment arrangement policy. The Council was at fault for issuing the charge certificate further increasing the fine before it responded to Miss X’s instalment request. This has caused distress, frustration and financial uncertainty. The Council has agreed to apologise and deduct the £65 from what is owed.
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Lincolnshire County Council (24 016 792)
Statement Closed after initial enquiries Assessment and care plan 22-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his mother’s care. Other bodies are better placed to consider Mr X’s concerns about the Council’s corporate appointeeship for his mother. Mr X’s complaint about the Council’s interaction with him is late and there are no good reasons exercise discretion to accept this late complaint now.
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Statement Closed after initial enquiries Parking and other penalties 22-Apr-2025
Summary: We will not investigate this complaint about a parking permit scheme. This is because investigation would not achieve a different outcome.
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London Borough of Barking & Dagenham (24 018 495)
Statement Closed after initial enquiries Council house sales and leaseholders 22-Apr-2025
Summary: We will not investigate this complaint about Ms X’s Council tenancy and ‘right to buy’ application. The law prevents us investigating the tenancy matters. The refusal of the ‘right to buy’ application is too closely related to the tenancy point for us to consider it. It is also reasonable to expect Ms X to use her right to go to court.
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London Borough of Southwark (24 018 611)
Statement Closed after initial enquiries Housing benefit and council tax benefit 22-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision and handling of her housing benefit claim because it is reasonable for Miss X to appeal to the tribunal.