Decision search
Your search has 55414 results
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Durham County Council (25 015 702)
Statement Closed after initial enquiries Councillor conduct and standards 20-Jan-2026
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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Essex County Council (25 015 736)
Statement Upheld Special educational needs 20-Jan-2026
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Miss X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Liverpool City Council (25 017 409)
Statement Closed after initial enquiries Council tax 20-Jan-2026
Summary: We will not investigate this complaint about liability for Council tax because there is a right of appeal to a Valuation Tribunal.
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London Borough of Croydon (25 017 424)
Statement Upheld Other 20-Jan-2026
Summary: We have upheld Ms X’s complaint because the Council delayed considering her complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X.
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Sheffield City Council (25 017 651)
Statement Closed after initial enquiries Council tax 20-Jan-2026
Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a Valuation Tribunal and there is insufficient evidence of fault by the Council.
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Dacorum Borough Council (25 017 725)
Statement Closed after initial enquiries Local welfare payments 20-Jan-2026
Summary: We will not investigate this complaint about a Discretionary Hardship Payment as there is insufficient evidence of fault by the Council.
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Royal Borough of Kensington & Chelsea (25 018 170)
Statement Closed after initial enquiries Other 20-Jan-2026
Summary: We cannot investigate Mr X’s complaint that the Council failed to deal with his report that he was mis-sold a market pitch. This is because his complaint does not concern an administrative function of the Council.
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Stoke-on-Trent City Council (25 018 230)
Statement Closed after initial enquiries Council tax 20-Jan-2026
Summary: We will not investigate this complaint about the Council failing to prevent enforcement agents from pursuing a debt while the case was referred to us. There is insufficient evidence of fault to justify an investigation. It is unlikely an investigation by the Ombudsman would add to the Council’s response.
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West Northamptonshire Council (25 019 011)
Statement Closed after initial enquiries Other 20-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s failure to take enforcement action about a neighbour’s landscaping works. This is because there is not enough evidence of fault to justify investigating.
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Royal Borough of Kensington & Chelsea (25 022 892)
Statement Closed after initial enquiries Other 20-Jan-2026
Summary: We will not investigate this complaint about the Council not supporting Mrs X to participate in her local committee. This is because there is not enough evidence of fault by the Council.