Decision search
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Westminster City Council (25 022 063)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2026
Summary: We will not investigate this complaint about a penalty charge notice issued by the Council. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to reinstate his right of appeal.
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North Yorkshire Council (25 022 402)
Statement Upheld Other 04-Mar-2026
Summary: We have upheld Mr X’s complaint because the Council delayed considering this at stage one of the children’s statutory complaints process. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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West Sussex County Council (25 022 926)
Statement Upheld Other 04-Mar-2026
Summary: We have upheld Mr X’s complaint because the Council delayed considering this under the children’s statutory complaints process. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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London Borough of Harrow (25 024 133)
Statement Closed after initial enquiries Assessment and care plan 04-Mar-2026
Summary: We will not investigate Mr X’s complaint about London Borough of Harrow’s role in securing a specialist wheelchair for his sister, Miss Y. This is because an investigation by the Ombudsman would be unlikely to find fault with the Council’s actions.
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London Borough of Hillingdon (25 026 092)
Statement Upheld Other 04-Mar-2026
Summary: We have upheld Mrs X’s complaint because the Council delayed considering this under the children’s statutory complaints process. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.
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Devon County Council (25 028 323)
Statement Closed after initial enquiries Refuse and recycling 04-Mar-2026
Summary: We will not investigate Mr C’s complaint about the Council not allowing him to use his van at Council waste and recycling sites. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Barnet (25 028 448)
Statement Closed after initial enquiries Refuse and recycling 04-Mar-2026
Summary: We will not investigate Mr B’s complaint that the Council delivered food waste containers even though he had requested not to receive them. This is because Mr B has not suffered a serious or significant injustice which would justify an investigation.
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Dudley Metropolitan Borough Council (25 012 944)
Statement Closed after initial enquiries Assessment and care plan 04-Mar-2026
Summary: Mr X complains Dudley Metropolitan Borough Council and Black Country Healthcare NHS Foundation Trust failed to adequately address his complaints about his sister’s care and care-planning. We will not investigate the complaint because it is late and we have not found a good reason to put that aside and investigate it now.
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Black Country Healthcare NHS Foundation Trust (25 012 944a)
Statement Closed after initial enquiries Hospital acute services 04-Mar-2026
Summary: Mr X complains Dudley Metropolitan Borough Council and Black Country Healthcare NHS Foundation Trust failed to adequately address his complaints about his sister’s care and care-planning. We will not investigate the complaint because it is late and we have not found a good reason to put that aside and investigate it now.
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Lancashire County Council (24 021 116)
Statement Upheld Special educational needs 03-Mar-2026
Summary: Mrs X complains the Council has failed to provide her daughter Y, with the provision outlined in her Education, Health and Care Plan. Mrs X says the Council failed to reimburse her for provision she has paid for to allow Y to receive education and support or put a personal budget in place. Mrs X says this has caused her and her family distress. We have found fault in the actions of the Council for failing to provide the provision in Section F and for failing to implement a personal budget. The Council has agreed to write to Mrs X to issue an apology and pay her a symbolic payment.