Decision search
Your search has 54124 results
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London Borough of Hillingdon (25 013 504)
Statement Closed after initial enquiries Other 05-Oct-2025
Summary: We will not investigate Mr B’s complaint that the Council has failed to provide information he requested under a subject access request. This is because the Information Commissioner is better placed to consider this complaint.
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London Borough of Hillingdon (25 004 303)
Statement Closed after initial enquiries Disabled facilities grants 05-Oct-2025
Summary: We will not investigate Miss X’s complaint, brought by Mrs Y, about the Council not. There is not enough evidence of Council fault in its decision-making process to warrant us investigating. We also cannot achieve the outcome sought from the complaint.
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Essex County Council (24 021 733)
Statement Upheld Special educational needs 05-Oct-2025
Summary: Mrs X says the Council failed to complete the Education, Health and Care Needs Assessment requested for her daughter, Y, within the statutory timescales. Mrs X also says the Council has failed to provide education for Y since December 2024. Mrs X says this has caused her and her family distress. We have found fault in the Councils actions for delay in completing the Education, Health and Care Needs Assessment for Y and for failing to provide education. The Council has agreed to write to Mrs X to apologise, pay her a symbolic payment and complete service improvements.
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Epping Forest District Council (25 005 708)
Statement Closed after initial enquiries Allocations 04-Oct-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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West Northamptonshire Council (25 005 910)
Statement Closed after initial enquiries Safeguarding 04-Oct-2025
Summary: We will not exercise discretion to investigate this complaint about the conduct of the Council’s social workers in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Devon County Council (25 008 410)
Statement Closed after initial enquiries Special educational needs 04-Oct-2025
Summary: We cannot investigate Ms X’s complaint about the Council's conduct during an appeal to The First-tier Tribunal (Special Educational Needs and Disability – SEND). We have no jurisdiction to consider a complaint about the Council’s actions during an appeal.
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Slough Borough Council (24 014 924)
Statement Closed after initial enquiries Allocations 03-Oct-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Leeds City Council (25 004 362)
Statement Upheld Special educational needs 03-Oct-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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West Northamptonshire Council (25 005 906)
Statement Closed after initial enquiries Homelessness 03-Oct-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s offers of temporary accommodation under its homelessness duty in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Lancashire County Council (25 005 507)
Statement Closed after initial enquiries Other 03-Oct-2025
Summary: We will not investigate this complaint that the Council is at fault in refusing to involve the complainant in matters relating to his child. This is because the complaint is closely related to matters which have been, or can be, raised in court.