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  • London Borough of Camden (25 019 318)

    Statement Closed after initial enquiries Special educational needs 23-Apr-2026

    Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care plan. This is because part of the complaint is late, the Council has offered a suitable remedy, and it is unlikely further investigation would achieve anything more for Miss X.

  • Barnsley Metropolitan Borough Council (26 001 515)

    Statement Closed after initial enquiries Special educational needs 22-Apr-2026

    Summary: We cannot investigate this complaint about the Council’s handling of Mrs X’s son’s educational and special educational needs. This is because the issues she has raised are too closely related to, or a consequence of, decisions on her son’s Education, Health and Care Plan and Mrs X has used her right of appeal to challenge the content of the Plan at both the First-tier and Upper Tribunals. Mrs X’s complaint about delay in the annual review process is late and I have seen no good reasons to exercise our discretion to investigate it now.

  • Tameside Metropolitan Borough Council (26 002 368)

    Statement Upheld Special educational needs 22-Apr-2026

    Summary: We will not investigate this complaint about the annual review of an Education, Health and Care plan. The Council has provided a reasonable remedy to address the delay and poor complaints handling. Any remaining injustice does not warrant further investigation.

  • Wiltshire Council (25 017 717)

    Statement Closed after initial enquiries Charging 22-Apr-2026

    Summary: We will not investigate this complaint that the Council did not fund Mr X’s residential care while there was a dispute with another Council as to which was responsible for the fees. This is because there is not enough evidence of fault to warrant an investigation.

  • Portsmouth City Council (25 018 139)

    Statement Upheld Special educational needs 22-Apr-2026

    Summary: We have upheld Ms X’s complaint about a failure to provide a specialist school placement for her child, Y, and delay putting in place alternative provision following a SEND Tribunal order. The Council has agreed to resolve the complaint early by paying Ms X £2400 in recognition of the distress caused by the delay and the injustice caused to Y by a term’s lost education and special educational provision. This is a proportionate remedy for the injustice caused, so we will not investigate.

  • South Oxfordshire District Council (25 018 140)

    Statement Closed after initial enquiries Planning applications 22-Apr-2026

    Summary: We will not investigate this complaint about the way the Council determined its own planning application. There is not enough evidence of fault in the Council’s actions to justify an investigation.

  • London Borough of Haringey (25 021 888)

    Statement Upheld Parking and other penalties 22-Apr-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s decision not to cancel a penalty charge notice. The Council has agreed to remedy the complaint by reconsidering whether to cancel the penalty charge notice. Investigation by us is unlikely to achieve significantly more for Mr X.

  • East Lindsey District Council (25 021 905)

    Statement Closed after initial enquiries Council tax 22-Apr-2026

    Summary: We will not investigate this complaint about the Council’s failure to properly determine Mr X’s council tax liability. This is because an investigation would be unlikely to result in a different outcome.

  • London Borough of Waltham Forest (25 023 336)

    Statement Closed after initial enquiries Leisure and culture 22-Apr-2026

    Summary: We will not investigate part of Mr X’s complaint about the Council’s decision to grant permission for a street party in his area because there is insufficient evidence of fault. We will not investigate Mr X’s complaints about how the event was organised because he was not caused a significant injustice.

  • Cheshire West & Chester Council (25 023 360)

    Statement Closed after initial enquiries Drainage 22-Apr-2026

    Summary: We will not investigate this complaint about a road gully because it is reasonable to expect Mr Y to go to court about the matter, who are also better placed to deal with the complaint.

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