Decision search
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Derby City Council (25 000 786)
Statement Upheld Alternative provision 04-Mar-2026
Summary: We found fault by the Council on Mrs Y’s complaint about it failing to provide alternative education to her son, Z, who was without formal education from April 2024. It failed to show it properly considered whether it owed Z a duty to provide alternative provision. It also failed to communicate with her properly. The Council agreed to send an apology, make a payment for lost provision, a contribution towards advocacy and tuition costs, reviewing what happened, and reminding officers of what is expected of them.
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North East Mayoral Combined Authority (25 014 937)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2026
Summary: We will not investigate Miss X’s complaint the Authority sent her several unpaid toll charge notices after using the Tyne Tunnels. This is because there is not enough evidence of fault by the Authority to justify investigating.
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London Borough of Enfield (25 014 960)
Statement Upheld Council tax 04-Mar-2026
Summary: We will not investigate this complaint about council tax handling. This is because the Council has agreed to remedy the injustice to Mr X.
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Plymouth City Council (25 015 097)
Statement Upheld Safeguarding 04-Mar-2026
Summary: We will not investigate this complaint about adult safeguarding. The Council considered the safeguarding referrals but did not let the complainant know the outcome. It has apologised for that, which is satisfactory action. It is unlikely we would add anything further or reach a different outcome.
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Wakefield Metropolitan District Council (25 015 308)
Statement Closed after initial enquiries Traffic management 04-Mar-2026
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to implement traffic calming measures on a nearby road or act to remove a blockage on the roadside footpath. There is not enough evidence of fault to warrant an investigation.
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Oldham Metropolitan Borough Council (25 015 411)
Statement Closed after initial enquiries Leisure and culture 04-Mar-2026
Summary: We will not investigate Mr X’s complaint about the parking system at a local leisure centre. This is because there is insufficient personal injustice. We will not investigate his complaint about a Freedom of Information request because it would be reasonable for him to refer the matter to the Information Commissioner.
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Lancashire County Council (25 015 417)
Statement Closed after initial enquiries Child protection 04-Mar-2026
Summary: We will not investigate Ms X’s complaint about the Council’s response to safeguarding matters relating to her niece. This is because there is no sign of fault in the Council’s decision not to investigate her complaint because she does not have parental responsibility for her niece.
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Hampshire County Council (25 015 492)
Statement Closed after initial enquiries Highway repair and maintenance 04-Mar-2026
Summary: We will not investigate Mr C’s complaint about the Council’s management of its highway drainage system. It is unlikely we could add to the Council’s investigation or achieve anything more. If Mr C considers the Council’s actions have caused damage to his property, it is reasonable for him to make a claim through the Council’s insurers and, if unhappy with the outcome, take the matter to court.
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Statement Upheld Other 04-Mar-2026
Summary: We will not investigate Miss X’s complaint about an incident that took place at the Council’s family hub. This is because the Council has already upheld Miss X’s complaint, made changes to improve safety and apologised for the incident. We consider this to be a satisfactory remedy to Miss X’s complaint.
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Kingston Upon Hull City Council (25 015 549)
Statement Closed after initial enquiries Child protection 04-Mar-2026
Summary: We cannot investigate Miss X’s complaint about the social worker allocated to her child’s case which is subject to ongoing court proceedings. The law prevents us from investigating complaints about matters that are subject to court proceedings. We have no discretion to do so. The data issue Miss X raises in her complaint is best considered and decided by the Information Commissioner’s Office.