Decision search
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Welford Healthcare MC Ltd (25 009 470)
Statement Upheld Residential care 23-Apr-2026
Summary: Mr X complains on behalf of his wife, Mrs Y, that Oldbury Grange Nursing Home failed to administer four of five prescribed medications, between 12 and 16 May 2025. Mr X also says the provider failed to administer a prescribed supplement between 4 and 5 June 2025. Mr X says this has caused Mrs Y to miss medication and has caused the family distress. We have found fault in the care providers actions for failing to ensure medication was available and for failing to advise Mr X when it was not. The care provider has agreed to complete a service improvement.
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Hampshire County Council (25 009 981)
Statement Upheld Special educational needs 23-Apr-2026
Summary: There was fault by the Council in failing to follow through with an agreement to make exam arrangements for a child receiving Education Otherwise than at School. The fault over two years caused immense distress. The Council has apologised, offered a symbolic financial payment, and enrolled the pupil in the preferred exam. The Council has agreed further corrective action to secure the exam arrangements this year, and to make service improvements.
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Tameside Metropolitan Borough Council (25 010 273)
Statement Not upheld Disabled children 23-Apr-2026
Summary: We do not find fault with the way the Council handled Mr X’s complaint about how it supported his disabled child and the wider family.
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Westminster City Council (25 010 543)
Statement Upheld Homelessness 23-Apr-2026
Summary: Ms X complained the Council left Ms Y and her daughter in bed and breakfast accommodation for longer than the law allows. We find the Council was at fault for its delay in moving Ms Y to alternative suitable accommodation. This caused Ms Y distress, and she lived in unsuitable accommodation for longer than necessary. The Council has agreed to make a payment to Ms Y to remedy this injustice.
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Derbyshire County Council (25 011 303)
Statement Closed after initial enquiries Special educational needs 23-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s child’s special educational needs and Education Health and Care (EHC) plan. This is because the complaint has been substantially upheld and investigation by the Ombudsman is unlikely to lead to a different outcome.
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Tendring District Council (25 013 366)
Statement Closed after initial enquiries Antisocial behaviour 23-Apr-2026
Summary: We will not investigate this complaint about a failure to act on reports of anti-social behaviour, a failure to respond to a subject access request and a failure to follow the complaint procedure. We have not seen enough evidence of fault in the way the Council considered the reports of antisocial behaviour. Mr X has already reported his concerns about the subject access request to the Information Commissioner’s Office. And the Council has apologised for the failure to follow the complaints procedure.
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Luton Borough Council (25 022 039)
Statement Closed after initial enquiries Council tax 23-Apr-2026
Summary: We will not investigate this complaint about a council tax matter. This is because there is not enough evidence of fault by the Council or significant injustice to Mr X to warrant investigation.
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Tunbridge Wells Borough Council (25 018 957)
Statement Closed after initial enquiries Planning applications 23-Apr-2026
Summary: We will not investigate this complaint about the failure of the Council to require a new planning application for changes to the location of a footpath on the road next to a new housing development. We have not seen enough evidence of fault in the way the Council considered the changes made by the developer after entering a section 278 agreement with the Highways Authority. Also, we cannot achieve the outcome Mr X is seeking.
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Wiltshire Council (25 019 173)
Statement Closed after initial enquiries Child protection 23-Apr-2026
Summary: We will not investigate this complaint about the Council’s children’s services involvement with Ms X’s family. The complaint is late, and an investigation is unlikely to achieve a sound, meaningful or fair outcome.
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Maidstone Borough Council (25 019 245)
Statement Closed after initial enquiries Councillor conduct and standards 23-Apr-2026
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a Councillor. There is not enough evidence of fault to justify investigating.