Decision search
Your search has 52298 results
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London Borough of Bromley (24 014 166)
Statement Upheld Special educational needs 20-May-2025
Summary: Ms X complained the Council delayed issuing her child’s final education, health and care (EHC) Plan. The Council was at fault for failing to finalise the EHC plan within statutory timescales and this delayed Ms X’s appeal rights. The Council has agreed to make a payment to Ms X in recognition of the delay and take action service improvement action.
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London Borough of Croydon (24 015 215)
Statement Closed after initial enquiries Assessment and care plan 20-May-2025
Summary: Ms X complained the Council was incorrectly taking into account the cost of her adult son’s residential college placement in the way it calculated his contribution to his care charges. We have ended our investigation. Mr Y’s financial contribution is calculated as zero, so the injustice is not significant enough to warrant any further investigation.
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Manchester City Council (24 015 234)
Statement Upheld Other 20-May-2025
Summary: Miss X complains the Council failed to complete a Carers Assessment when she requested it. Miss X says the Council passed her between the children’s and adult’s teams. Miss X also says the Council completed a Child and Family Assessment poorly. Miss X says this has caused her distress and frustration. Based on current evidence we have found fault in the Councils actions. The Council has agreed to investigate Miss X’s complaint about the assessment being completed poorly under the Children’s Statutory Complaints Procedure, issue an apology to Miss X and pay Miss X a financial payment to recognise the delay and distress caused.
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Kingston Upon Hull City Council (24 015 537)
Statement Upheld Disabled children 20-May-2025
Summary: The Council failed to investigate Ms X’s complaint using the children’s statutory complaints procedure when it should have done. It also delayed responding to Ms X’s complaint through its corporate complaints procedure. The Council’s faults have caused Ms X avoidable frustration and uncertainty. In recognition of this, the Council has agreed to apologise, pay Ms X £250 and carry out service improvements.
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Folkestone & Hythe District Council (24 015 812)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-May-2025
Summary: We will not investigate this complaint about a housing benefit decision. This is because it was reasonable for the complainant to use his appeal rights to the Social Entitlement Chamber which is the statutory tribunal set up to consider housing benefit appeals.
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West Sussex County Council (24 017 091)
Statement Closed after initial enquiries Safeguarding 20-May-2025
Summary: We will not investigate this complaint about the Council’s response to safeguarding and other actions relating to Mrs X’s mental capacity assessment. This is because we do not have consent from Mrs X to investigate, and nor do we believe Mrs Y can make a complaint about these actions, on Mrs X’s behalf, as her representative.
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Kent County Council (24 018 700)
Statement Closed after initial enquiries Other 20-May-2025
Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s case. There is insufficient evidence of fault by the Council as it has not had involvement with Mr X since 2019. Events from the period when it was involved are too late for us to investigate.
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Bristol City Council (24 019 205)
Statement Upheld Homelessness 20-May-2025
Summary: We will not investigate Miss X’s complaint the Council placed her in unsuitable temporary accommodation. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Oxfordshire County Council (24 019 364)
Statement Upheld Special educational needs 20-May-2025
Summary: We upheld part of Ms X’s complaint regarding her child’s Education, Health and Care Plan and about the Council’s communication because the Council agreed to apologise and act to clarify its communication with her. We cannot investigate most of Ms X’s complaint because she appealed to a court and a tribunal. We will not investigate the remainder because the tests in our assessment code are not met.
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Tonbridge and Malling Borough Council (24 021 325)
Statement Closed after initial enquiries Traffic management 20-May-2025
Summary: We will not investigate Mr X’s complaint about parking restrictions. This is because we cannot achieve the outcome he seeks, and an investigation would not lead to a different outcome.