Decision search
Your search has 52298 results
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Leeds City Council (24 013 912)
Statement Upheld Homelessness 19-May-2025
Summary: Mr X complained about the Council’s treatment of him when he visited its offices and its handling of his homelessness application. The Council was at fault for giving Mr X inaccurate information when he visited its offices. It was not at fault for the way it asked Mr X to leave its offices. The Council accepts it delayed assessing Mr X’s housing needs, causing Mr X a period of uncertainty. The Council has agreed to apologise and make a payment to Mr X.
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Essex County Council (24 014 068)
Statement Upheld Special educational needs 19-May-2025
Summary: Mrs X complained that the Council has delayed in completing an Education, Health and Care Needs Assessment for her daughter, Y, within the statutory timeframes. Mrs X also says Y has missed out on education. Mrs X says this has caused both her and Y distress and frustration. We have found fault in the actions of the Council. We recommend the Councils writes to Mrs X to apologise, pays a financial remedy and completes Y’s Education, Health and Care Needs Assessment.
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London Borough of Ealing (24 015 556)
Statement Closed after initial enquiries Other 19-May-2025
Summary: We will not investigate this complaint about the conduct of a social worker. That is because the complaint is late.
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Kent County Council (24 015 686)
Statement Closed after initial enquiries Other 19-May-2025
Summary: We will not investigate this complaint about the form of payments made to Mrs X as a childminder. Investigation would be unlikely to lead to a better outcome than that already offered by the Council.
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Leicestershire County Council (24 016 703)
Statement Upheld Special educational needs 19-May-2025
Summary: We cannot investigate Mrs X’s complaint the Council failed to seek advice and information from an Educational Psychologist (EP) as part of its Education, Health and Care (EHC) needs assessment of her child Y because it is connected to her appeal to the Tribunal. The Council was at fault for not issuing Y’s plan within the statutory timescales. The Council has agreed to apologise and make a payment to Mrs X to acknowledge the uncertainty and delayed appeal rights this caused.
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London Borough of Havering (24 019 296)
Statement Closed after initial enquiries Homelessness 19-May-2025
Summary: We will not investigate Miss X’s complaint the Council mismanaged her case which led to her having to pay upfront to secure a private rental property. This was despite the Council having already paid the property agent a deposit and rent. This is because there is insufficient evidence of fault.
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Stockport Metropolitan Borough Council (24 019 347)
Statement Closed after initial enquiries Other 19-May-2025
Summary: We cannot investigate this complaint about behaviour when collecting telecare equipment, because the Council is not responsible for the issues raised. The body that is responsible is not in our powers to investigate.
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London Borough of Bromley (24 021 367)
Statement Closed after initial enquiries Traffic management 19-May-2025
Summary: We will not investigate Mrs X’s complaint about inadequate traffic management on her road. This is because there is not enough evidence of fault by the Council.
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Arun District Council (24 021 638)
Statement Closed after initial enquiries Other 19-May-2025
Summary: We will not investigate Mr X’s complaint about the Council not acknowledging their duties and responsibilities to manage and protect a local beach and its officers not answering his questions at a committee meeting. There is insufficient significant personal injustice caused to Mr X by the matters complained of to warrant us investigating.
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London Borough of Haringey (24 021 673)
Statement Closed after initial enquiries Allocations 19-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. It is reasonable for Mr X to ask for a further review of his case if he has sufficient new evidence to support it.