Decision search
Your search has 52298 results
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Derbyshire County Council (24 008 737)
Statement Upheld Special educational needs 19-May-2025
Summary: We have found fault with the Council for delays during the annual review of Mrs X’s son’s (Y’s) Education, Health and Care Plan, failing to properly consider its section 19 duty and poor communication with Mrs X and Y’s school. The fault resulted in the delay of Mrs X’s appeal rights, caused Y to miss education and caused avoidable distress for the family. The Council has agreed to apologise and pay Mrs X a symbolic payment in recognition of the injustice caused.
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Devon County Council (24 009 233)
Statement Upheld Fostering 19-May-2025
Summary: Mr X complained about the way the Council dealt with foster carer payments. The Council was at fault for having unclear policies in place and failing to respond fully to Mr X’s complaint. This caused Mr X distress and uncertainty. The Council will apologise, make payments and provide evidence that it has cancelled invoices.
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London Borough of Camden (24 009 653)
Statement Not upheld Planning applications 19-May-2025
Summary: Mr C complained on behalf of a resident’s association about how the Council dealt with a planning application for works to a wall and balustrades. He said this result in the loss of several mature trees and impact residential amenity and the local environment. We found no fault in the way the Council considered the planning application and the objections it received. It therefore reached a decision it was entitled to make.
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London Borough of Redbridge (24 010 577)
Statement Upheld Homelessness 19-May-2025
Summary: Miss X, on behalf of her mother Mrs Y, complained the Council failed to provide suitable alternative accommodation following a suitability review in July 2024. Mrs Y and her family have been in unsuitable accommodation longer than they should have because the Council has failed to offer alternative accommodation. A symbolic payment to recognise the distress caused is agreed.
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Royal Borough of Kensington & Chelsea (24 011 932)
Statement Upheld Homelessness 19-May-2025
Summary: Miss X complained the Council failed to address her reports of damp, mould, mice and a collapsed floor in temporary accommodation it housed her and her family in. We find the Council at fault for failing to address the disrepair which left Miss X in unsuitable accommodation for six months in 2024. This caused significant injustice to Miss X and her family. The Council has agreed to make a payment to her to remedy the injustice.
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Sefton Metropolitan Borough Council (24 012 072)
Statement Upheld Friends and family carers 19-May-2025
Summary: Miss D complained that the Council delayed progressing grant-funded adaptations to her home. As a result, her family has been overcrowded for over four years. The Council has accepted there was delay. It has agreed to make a payment to Miss D to remedy the distress caused.
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Three Rivers District Council (24 012 423)
Statement Upheld Council tax 19-May-2025
Summary: Mr X complained the Council failed to issue the correct letters ahead of court action. Mr X says himself and his wife have been treated unfairly and were unable to attend their court date. We have found the Council at fault for failing to issue a letter which explained Mr X’s payment plan had been ended. This caused uncertainty for Mr X and his wife. The Council has agreed to apologise to Mr and Mrs X to remedy the injustice caused.
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London Borough of Harrow (24 012 739)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-May-2025
Summary: We will not investigate this complaint about the Council’s decision regarding Mr X’s entitlement to Council Tax Support. Mr X used his statutory right of appeal to the Valuation Tribunal. We cannot also consider the matter.
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London Borough of Haringey (24 013 161)
Statement Upheld Other 19-May-2025
Summary: Mr J complained about the way the Council cleaned his property and dealt with his belongings. We found fault in record keeping but this did not cause significant injustice to Mr J. There was no fault by the Council in the other parts of the complaint.
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Kingston Upon Hull City Council (24 013 694)
Statement Not upheld Assessment and care plan 19-May-2025
Summary: A complained about the way the Council dealt with their request for adult social care. They also complained the Council sent an incorrect invoice for care which was never received. Based on current evidence, we found the Council is not at fault.