Decision search
Your search has 55414 results
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London Borough of Lambeth (25 009 799)
Statement Closed after initial enquiries Parking and other penalties 19-Jan-2026
Summary: We will not investigate Miss X’s complaint about the information the Council gave her about her not being able to buy an annual parking permit for her property, and about its visitor parking voucher scheme. An investigation into what she was told when she moved in would not achieve a worthwhile outcome. The advice given to Miss X by her housing officer is outside our powers and we cannot investigate it. It has been Miss X’s decision to use the Council’s visitor parking scheme and the cost to her does not stem from Council fault.
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West Northamptonshire Council (25 009 818)
Statement Closed after initial enquiries Other 19-Jan-2026
Summary: We cannot investigate Mr X’s complaint about children’s services’ actions. The law prevents us from investigating complaints that have been part of court proceedings. Nor will we investigate the other parts of Mr X’s complaint relating to how the Council considered his complaint. Part of the issues he raises here are now late and it would have been reasonable for Mr X to ask the Council for a review of the complaint investigation. Additionally, we cannot achieve the outcome he seeks.
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Essex County Council (25 009 978)
Statement Upheld Special educational needs 19-Jan-2026
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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London Borough of Hammersmith & Fulham (25 010 070)
Statement Closed after initial enquiries Assessment and care plan 19-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision that Ms X did not meet the eligibility criteria for support under the Care Act 2014. This is because there is not enough evidence of fault to justify our involvement.
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London Borough of Southwark (25 010 331)
Statement Closed after initial enquiries Other 19-Jan-2026
Summary: We will not investigate Ms X’s complaint that the Council did not properly inform her when she went into arrears on her rental garage and then threatened her with removal of her possessions from the garage. There is not enough evidence of fault to justify an investigation.
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London Borough of Croydon (25 010 536)
Statement Closed after initial enquiries Assessment and care plan 19-Jan-2026
Summary: We will not investigate this complaint about children’s and adult social care over many years. This is because we cannot carry out a full, fair and effective investigation into the Council’s actions now due to the significant passage of time since the events complained about.
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Birmingham City Council (25 010 835)
Statement Closed after initial enquiries Private housing 19-Jan-2026
Summary: We will not investigate this complaint about an illegal eviction, theft and failure to pay for work completed at a rented property. We have not seen enough evidence of fault in the way the Council considered Mr X’s report of being evicted illegally. And we cannot achieve the outcome Mr X is seeking.
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Devon County Council (25 011 114)
Statement Closed after initial enquiries Assessment and care plan 19-Jan-2026
Summary: We will not investigate this complaint about adult social care. This is because the Council made decisions about the care support under the best interest decision process of the Mental Capacity Act. Any challenge to that would need to be through the court of protection. Any injustice to the complainant is not enough to justify our involvement. The Information Commissioner’s Office would be better placed to consider concerns about breaches of personal data.
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Devon County Council (25 011 168)
Statement Closed after initial enquiries Traffic management 19-Jan-2026
Summary: We will not investigate this complaint about a noisy manhole cover outside Miss X’s home. This is because there is insufficient evidence of fault, and the injustice caused to Miss X is not serious enough to warrant an investigation.
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Welwyn Hatfield Borough Council (25 011 195)
Statement Closed after initial enquiries Disabled facilities grants 19-Jan-2026
Summary: We will not investigate Mr X’s complaint about a Disabled Facilities Grant. There is insufficient evidence of fault in the way the Council made its decision.