Decision search
Your search has 57387 results
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London Borough of Brent (25 002 043)
Statement Closed after initial enquiries Antisocial behaviour 22-Apr-2026
Summary: We will not investigate Mr Y’s complaint about the Council’s handling of his noise nuisance reports. There is not enough evidence of fault to justify investigation.
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Bristol City Council (25 002 760)
Statement Closed after initial enquiries Homelessness 22-Apr-2026
Summary: We will not investigate Mr X’s complaint about the invoice the Council issued in relation to his previous temporary accommodation. Only the courts could determine if he is liable to pay the invoice and we could not achieve the outcome Mr X wants.
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Surrey County Council (25 006 353)
Statement Not upheld Safeguarding 22-Apr-2026
Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.
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The Ashford & St. Peters Hospitals NHS Trust - St. Peters Hospital (25 006 353a)
Statement Not upheld Hospital acute services 22-Apr-2026
Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.
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Statement Not upheld Other 22-Apr-2026
Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.
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Sunbury Health Centre Group Practice (25 006 353c)
Statement Not upheld General practice 22-Apr-2026
Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.
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Folkestone & Hythe District Council (25 006 890)
Statement Upheld Private housing 22-Apr-2026
Summary: The Council was not at fault for how it assessed the condition of Mr X’s property and for how it made its decision about what action to take. The Council was at fault for the time it took to investigate Mr X’s reports about the condition of his property. This meant he had to wait much longer than he should have for the Council to come and inspect his property. To remedy the injustice caused the Council agreed to apologise and make a payment to Mr X for the anxiety and frustration he suffered.
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Darlington Borough Council (25 007 158)
Statement Upheld Other 22-Apr-2026
Summary: The Council was not at fault for the way it considered Mrs X’s application for a dropped kerb. The Council was at fault for how it handled Mrs X’s complaint, however this did not cause significant injustice.
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Statement Upheld School transport 22-Apr-2026
Summary: There is no evidence fault by the Council affected its decision not to award free school transport to Mrs X.
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London Borough of Havering (25 009 308)
Statement Not upheld Safeguarding 22-Apr-2026
Summary: Mr X complains about the Council’s involvement in the cleaning of his property following an admission to hospital. We find no fault in the Council’s actions, which were in line with its duties. It took appropriate steps to safeguard and support him.