Decision search
Your search has 52298 results
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London Borough of Camden (23 015 415)
Statement Upheld Allocations 20-May-2025
Summary: Ms Z, on behalf of Mr X, complained the Council wrongly removed housing register priority points affecting his bidding for available properties. There was fault in respect of the number of points awarded between September 2023 and February 2024 however there is no evidence this meant Mr X missed out on an available property. A symbolic payment for the distress caused is agreed.
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Shropshire Council (23 020 057)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to install sound insulation. Further investigation would not lead to a different outcome.
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Surrey County Council (24 019 870)
Statement Closed after initial enquiries Safeguarding 20-May-2025
Summary: We will not investigate this complaint about the Council’s actions relating to Mrs X’s mental capacity. This is because we do not have consent from Mrs X to investigate, and nor do we believe Mrs Y can make a complaint about these actions, on Mrs X’s behalf as her representative.
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London Borough of Redbridge (24 020 700)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate this complaint about the provision of suitable accommodation. This is because there is insufficient evidence of fault by the Council.
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Liverpool City Council (24 020 792)
Statement Closed after initial enquiries Charging 20-May-2025
Summary: We will not investigate this complaint about delays in the Council completing Mrs Y’s financial assessment. The Council has apologised for frustration the delay caused the family. We could not say delays caused a quantifiable financial injustice so we cannot achieve the outcome Mr X seeks. There is insufficient evidence of fault in other elements of the complaint to warrant investigation.
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London Borough of Southwark (24 020 835)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate this complaint that the Council has ignored the complainant’s request to move. This is because there is insufficient evidence of fault by the Council and because we have no power to investigate some parts of the complaint.
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Westmorland and Furness Council (24 020 892)
Statement Closed after initial enquiries Child protection 20-May-2025
Summary: We will not investigate this complaint about the Council substantiating a safeguarding matter involving Mrs X. There is not enough evidence of fault by the Council in reaching the decision to warrant investigation.
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Salford City Council (24 021 147)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate this complaint about the complainant’s housing support worker because there is insufficient evidence of fault by the Council.
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Milton Keynes Council (24 021 155)
Statement Upheld Special educational needs 20-May-2025
Summary: We will not investigate Mr X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
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Devon County Council (24 021 239)
Statement Closed after initial enquiries Assessment and care plan 20-May-2025
Summary: We will not investigate this complaint about the Council’s decision to halve the complainant’s care package to four hours of support. There is not enough evidence of fault to justify our involvement.