Decision search
Your search has 57387 results
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Rutland County Council (25 018 860)
Statement Closed after initial enquiries Other 23-Apr-2026
Summary: We will not investigate this complaint about Council tax arrears. This is because part of the complaint is late and it would have been reasonable for Ms X to complain to us sooner. Of the remaining elements, there is not enough evidence of fault to warrant out involvement.
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Westmorland and Furness Council (25 020 822)
Statement Closed after initial enquiries Highway adoption 23-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision to not install a pedestrian crossing outside of a school. This is because there is not enough evidence of fault to warrant an investigation by the Ombudsman.
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Portsmouth City Council (25 021 075)
Statement Closed after initial enquiries Parking and other penalties 23-Apr-2026
Summary: We will not investigate Miss X’s complaint about the Council’s decision to allow a dropped kerb to be installed close to her home. There is not enough evidence of fault in the Council’s decision-making, and we cannot achieve the outcome sought by Miss X.
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Melton Borough Council (25 021 292)
Statement Closed after initial enquiries Council tax support 23-Apr-2026
Summary: We will not investigate this complaint about Council Tax billing because the complaint is late and there is no good reason to exercise discretion to investigate it now.
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Royal Borough of Windsor and Maidenhead Council (25 021 527)
Statement Closed after initial enquiries Highway repair and maintenance 23-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s response to his request to remove an oil spillage on the road. This is because there is insufficient evidence of fault by the Council to warrant an investigation. Also, the matter complained about has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.
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London Borough of Havering (25 002 638)
Statement Closed after initial enquiries Other 23-Apr-2026
Summary: We will not investigate Miss X’s complaint about children services as we are unlikely to achieve a significantly different remedy than already provided.
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London Borough of Camden (25 006 427)
Statement Closed after initial enquiries Council tax 23-Apr-2026
Summary: We will not investigate this complaint about Ms X’s council tax account from 2022, discounts and reductions on her late relative’s account and queries about payments she made for council tax. This is because the complaints are late. We cannot investigate the council tax discount because Ms X has used her right of appeal to a tribunal. There is not enough evidence of fault in other matters to warrant investigation.
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Knowsley Metropolitan Borough Council (25 007 076)
Statement Upheld Special educational needs 23-Apr-2026
Summary: Ms L complains about the Council’s delay in putting in place support for her daughter after it issued an Education, Health and Care Plan. She also complains the Council agreed that its social worker would help her appeal the Plan, but then did not do so. We uphold the complaint due to significant missed provision and because Ms L did not get the support from the social worker, meaning she missed an appeal deadline. The Council has agreed to our recommendations for symbolic remedies and for updates from the Council.
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North Yorkshire Council (25 008 536)
Statement Upheld Other 23-Apr-2026
Summary: Mr X complained about the Community Infrastructure Levy the Council charged his client. We found fault by the Council due to delay in issuing a Liability Notice which caused avoidable frustration and uncertainty to Mr X’s client. We consider an apology and symbolic payment provides a suitable remedy.
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Warrington Council (25 009 287)
Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Apr-2026
Summary: We will not investigate this complaint about housing benefit. This is because the complaint is late and there are no good reasons for this.