Decision search
Your search has 52298 results
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London Borough of Redbridge (24 021 715)
Statement Closed after initial enquiries Commercial and contracts 19-May-2025
Summary: We will not investigate Mr X’s complaint about a Council’s involvement with a property management company. We could not achieve what he wants and any contractual dispute between Mr X and the property management company are private matters which are better considered by a court.
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London Borough of Hackney (24 021 771)
Statement Closed after initial enquiries Allocations 19-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which has caused any significant injustice to Ms X.
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Wokingham Borough Council (24 021 854)
Statement Closed after initial enquiries Special educational needs 19-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her request it issue her son with an Education, Health and Care Plan. Ms X appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.
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Isle of Wight Council (24 021 898)
Statement Closed after initial enquiries Planning applications 19-May-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning application and related planning enforcement issues. There is insufficient evidence that any fault in the determination of the application has affected the outcome. The complainant’s concerns about the handling of the planning enforcement issues are premature, as they have not been considered under the Council’s complaints procedure.
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Cheshire West & Chester Council (23 013 970)
Statement Upheld Special educational needs 19-May-2025
Summary: Miss X complained the Council failed to maintain her child, Y’s, Education, Health and Care (EHC) Plan, failed to issue an EHC Plan which met Y’s needs, failed to ensure provision was made in line with Y’s Plan and failed to provide Y with suitable education. The Council was at fault for the delay in finalising Y’s EHC Plan, delay in arranging provision after an emergency review in line with their EHC Plan and not reimbursing Miss X for an online tuition payment or considering reimbursing her for additional resources she bought Y. This caused Miss X frustration, uncertainty and time and trouble and meant Y missed out on education provision. The Council will apologise, make symbolic payments, write to Miss X about its decision on reimbursing her the additional resource payments and carry out a service improvement.
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Kent County Council (23 016 740)
Statement Upheld Special educational needs 19-May-2025
Summary: Mrs X complained the Council failed to provide the occupational therapy detailed in Section F of her child’s Education Health and Care Plan (EHC Plan). The Council provided no OT for a year and then failed to provide the OT in line with the provision in the EHC Plan. This had a detrimental impact on her child’s development and caused stress. The Council will apologise and make payments for the lost provision.
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Devon County Council (24 000 237)
Statement Closed after initial enquiries Special educational needs 19-May-2025
Summary: We will not investigate Mrs X’s complaint that the Council has failed to arrange suitable full-time education for her child since 2022. This is because part of her complaint is not separable from her appeal to a tribunal, part of her complaint is made late, and part has not been considered through the Council’s complaints procedure.
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North Yorkshire Council (24 020 467)
Statement Closed after initial enquiries Pollution 19-May-2025
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her reports of pollution. This is because there is insufficient evidence of fault causing her a significant injustice.
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Stratford-on-Avon District Council (24 021 031)
Statement Closed after initial enquiries Building control 19-May-2025
Summary: We will not investigate this complaint about the Council’s handling of Planning and Building Control matters relating to the complainant’s development. There is insufficient evidence of fault by the Council, and we are unlikely to achieve a substantively different outcome.
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Transport for London (24 021 034)
Statement Upheld Public transport 19-May-2025
Summary: We will not investigate this complaint about public transport because we are satisfied with the actions the Authority has already taken.