Decision search
Your search has 57387 results
-
North Yorkshire Council (25 010 416)
Statement Upheld School transport 26-Apr-2026
Summary: There was some fault in the way the Council publicised its new home to school transport policy. However, this did not cause Mr X a significant injustice as this would not have affected Mr X’s decision regarding the school applied for their child to attend. There was no evidence of fault in the way the appeals committee considered Mr X’s appeal against the Council’s decision not to provide free transport.
-
London Borough of Hammersmith & Fulham (25 011 006)
Statement Not upheld Other 26-Apr-2026
Summary: We have decided to stop investigating this complaint about the way the Council dealt with Miss X’s concerns about damp, mould and foul smells originating from a neighbouring flat. This is because the complaint was made to us late, and there are no good reasons to exercise discretion to investigate it now.
-
Rochdale Metropolitan Borough Council (25 011 060)
Statement Upheld Homelessness 26-Apr-2026
Summary: Mr X complained about how the Council handled his housing/homelessness case. There was fault by the Council for its failure to have a policy in relation to the storage of homeless applicants’ personal belongings in line with the provision of the Housing Act 1996. This caused no significant injustice to Mr X, but the Council will take action to complete the service improvement.
-
Shropshire Council (25 011 071)
Statement Upheld Charging 26-Apr-2026
Summary: There was fault by the Council which failed to carry out a timely review of the late Mrs X’s care and support. This caused Mr X avoidable uncertainty about the outcome. The Council will apologise for causing this uncertainty.
-
Warrington Council (24 017 488)
Statement Not upheld Safeguarding 26-Apr-2026
Summary: We upheld a complaint made by Mr B about a form used by the Alternative Futures Group when a user of its services is at end of life. We found the form caused unnecessary confusion. The Provider did not offer enough advice to staff on how to complete it, including how it recorded efforts to meet someone’s last wishes. Nor did it ask if the person completing the form if they wanted their wishes shared before death. We considered these faults caused Mr B some unnecessary distress when he learnt his brother had completed such a form before he died. However, we did not agree the form created an entitlement for Mr B to benefit from his brother’s estate. At the end of this statement, we ask the Alternative Futures Group to apologise, make a symbolic payment to Mr B and make service improvements to prevent a repeat.
-
Nottinghamshire County Council (25 014 350)
Statement Upheld Other 26-Apr-2026
Summary: The Council was at fault for failing to use the children’s statutory complaints procedure to respond to Miss X’s complaint about its treatment of her and her child. This caused Miss X avoidable frustration for which the Council will apologise and make a symbolic payment. It will also consider Miss X’s complaint again, using the statutory procedure.
-
London Borough of Redbridge (25 014 775)
Statement Closed after initial enquiries Homelessness 26-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness case. It is reasonable to expect Mr X to appeal to the county court against the Council’s decision that he was intentionally homeless. We will not investigate Mr X’s complaint about the Council disposing of his belongings. It is reasonable to expect Mr X to go to court about the loss of his belongings.
-
Bolton Metropolitan Borough Council (25 016 801)
Statement Closed after initial enquiries Child protection 26-Apr-2026
Summary: We cannot investigate Miss X’s complaint about the Council’s handling of her children’s case between 2011 and 2023. The law says we cannot consider complaints about matters that have been considered in court proceedings. We have no discretion to do so. The complaint also lies outside our jurisdiction because it is late.
-
Barnsley Metropolitan Borough Council (25 018 897)
Statement Closed after initial enquiries Special educational needs 26-Apr-2026
Summary: We will not investigate this complaint about the Council’s actions in respect of Mrs X’s child’s special educational needs. Matter before early September 2024 are late, and there is no good reason to exercise discretion to investigate them now. Matters after that date, when the Council issued an amended Education Health and Care Plan for the child, carried a right of appeal to the SEND Tribunal it would have been reasonable to use.
-
Sefton Metropolitan Borough Council (25 018 901)
Statement Closed after initial enquiries Other 26-Apr-2026
Summary: We will not investigate Ms M’s complaint about the Council’s decision to invite a relative to a family group conference. There is no worthwhile outcome achievable.