Decision search
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Statement Closed after initial enquiries Direct payments 26-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision about direct payments for Mr X. This is because the complaint is late and there is no good reason to look at it now.
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Northumberland County Council (25 019 080)
Statement Closed after initial enquiries Traffic management 26-Apr-2026
Summary: We will not investigate this complaint about a traffic flow survey the Council carried out to inform its decision-making on a planning application. There is no evidence of the Council’s actions causing Mrs X a significant injustice which would warrant our involvement.
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Shropshire Council (25 019 191)
Statement Closed after initial enquiries Highway repair and maintenance 26-Apr-2026
Summary: We will not investigate this complaint about highway adoption and maintenance. This is because there is not enough evidence of fault in the Council’s actions to warrant an investigation by the Ombudsman.
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London Borough of Croydon (25 019 702)
Statement Closed after initial enquiries Planning applications 26-Apr-2026
Summary: We will not investigate this complaint about the way the Council considered Ms X’s planning application. She appealed to the Planning Inspectorate. The law says we cannot consider this complaint, even if her appeal does not address all the issues Ms X complains about.
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London Borough of Havering (26 001 501)
Statement Upheld Other 23-Apr-2026
Summary: We have upheld Mrs X’s complaint because the Council delayed considering her complaint at stage three of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.
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Birmingham City Council (25 017 502)
Statement Closed after initial enquiries Drainage 23-Apr-2026
Summary: We will not investigate this complaint about drainage because the court is better placed to consider the issues involved and it is reasonable to expect Mr Y to go to court about the matter. Further, as we are not investigating the substantive issue, it is not a good use of public resources to investigate how the Council dealt with the complaint.
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Buckinghamshire Council (25 018 036)
Statement Closed after initial enquiries Child protection 23-Apr-2026
Summary: We will not investigate this complaint that the Council failed to act to safeguard the complainant’s child. The Council substantially upheld the complaint and the Ombudsman’s intervention would not lead to a significantly different outcome.
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North Tyneside Metropolitan Borough Council (25 022 197)
Statement Closed after initial enquiries Child protection 23-Apr-2026
Summary: We cannot investigate Mr X’s complaint about the arrangements made for his daughter under a court order. The law prevents us from investigating complaints about matters that have been considered and decided in court proceedings. We have no discretion to do so.
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Cumberland Council (25 022 299)
Statement Closed after initial enquiries Council tax 23-Apr-2026
Summary: We will not investigate this complaint about council tax recovery action. This is because the is not enough evidence of fault by the Council to warrant investigation.
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London Borough of Barnet (25 022 622)
Statement Closed after initial enquiries Transport 23-Apr-2026
Summary: We will not investigate this complaint about the Council’s mobility assessment and its handling of Mrs X’s Blue Badge application and appeal. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating. In addition, further investigation by us is unlikely to lead to a different outcome.