Decision search
Your search has 52298 results
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London Borough of Croydon (24 021 221)
Statement Closed after initial enquiries Other 21-May-2025
Summary: We will not investigate Miss X’s complaint the Council has lost her personal belongings. Further investigation by the Ombudsman would not lead to a different outcome.
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Wirral Metropolitan Borough Council (24 021 248)
Statement Upheld Special educational needs 21-May-2025
Summary: We upheld Mr X’s complaint about delays in the Education, Health and Care process regarding his child, Y, and about the Council’s poor communication. This is because the Council upheld the complaint, apologised to Mr X, and offered him a £700 symbolic payment in line with the Ombudsman’s Guidance on Remedies.
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London Borough of Hackney (24 021 265)
Statement Closed after initial enquiries Allocations 21-May-2025
Summary: We will not investigate Mrs X’s complaint about how the Council has dealt with her recent application to join the housing register. This is because there is insufficient evidence of fault by the Council. Other issues Mrs X has raised are either made late, repeat complaints or concern the Council’s actions as a social housing landlord.
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Warwickshire County Council (24 021 452)
Statement Closed after initial enquiries Special educational needs 21-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to replace her son’s teacher. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Mrs X wants.
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London Borough of Tower Hamlets (24 021 570)
Statement Closed after initial enquiries Allocations 21-May-2025
Summary: We will not investigate Miss X complaint about a change in her health assessment. She says in one assessment she was noted to have a permanent and substantial disability/severe long-term limited illness but in another assessment, she was found not to. She also complains the Council lost some documents she sent in. This is because the claimed fault has not caused any significant injustice. In addition, there is another body better placed to consider the complaint.
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Coventry City Council (24 021 665)
Statement Closed after initial enquiries School admissions 21-May-2025
Summary: We will not investigate Miss X’s complaint about a school admissions appeal. There is no worthwhile outcome and the Information Commissioner’s Office is better placed to consider a data protection complaint.
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Bracknell Forest Council (24 021 799)
Statement Closed after initial enquiries Child protection 21-May-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to safeguard him from harm when he was a child. This is because, given the passage of time, we do not consider there is a realistic prospect of reaching a sound, fair and meaningful decision.
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Adur District Council (24 021 806)
Statement Closed after initial enquiries Housing benefit and council tax benefit 21-May-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s handling of his housing benefit claims. This is because the matter is already subject to tribunal proceedings and there is no evidence of injustice to justify an investigation.
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Statement Closed after initial enquiries Refuse and recycling 21-May-2025
Summary: We will not investigate Mr X’s complaint about bin collection issues. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.
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Tameside Metropolitan Borough Council (24 022 007)
Statement Upheld Disabled children 21-May-2025
Summary: We will not investigate this complaint about the Council failing to escalate Mrs X’s complaint about a failure to arrange payments for support workers properly. Doing so would be unlikely to add to the Council’s own investigation.